Rated 2 out of 5 by Mikes59 Second stay in a week.
I was there last week and experienced two days without hot water. When I called down to the front desk they told me I may have turned it to the wrong tempature. I said No I stay there all the time and the sinkhas no hot water either. I hung up. They called back and left me a message maybe it was the faucet in the shower. This week there is still no hot water and when we complained at the front desk they said we know sorry.Not much they can do. We stay here almost weekly for business and have just seen a real downword spiral in the service and the hotel and the restraunt. In the restraunt the prices have gone up and the portions have gone down and they always seem to run out of whateve type of wine we are drinking. I am a SPG member and loved this hotel in the past and would like to see things back to how they used to be or we will be staying elsewhere.
December 4, 2014
Rated 3 out of 5 by Michelle713 Just an Average Westin
I typically prefer Westin hotels - I even own the heavenly shower and heavenly bed at home - however this location is not as luxurious as many others. It seems to be much older and may have had updates, but it is still noticeably old. The first issue was the elevators. There were 4, but it sometimes took 5-10 minutes for an elevator in the lobby. I would not call these showers heavenly showers at all. The real heavenly shower has 2 shower heads. This one had only 1 and very minimal water pressure. It was anything but heavenly. Room service menu was extremely limited. I am not sure if this was temporary or is normal here. Also - there should be outlets on the nightstands by the beds rather than just the desk. This is pretty standard at most hotels now. And it was not as close to the airport as I would have thought. It was about 10 minutes away.
November 22, 2014
Rated 2 out of 5 by gizmoo Gizmo
Disappointing! Food, Room, Valet.
November 10, 2014
Rated 1 out of 5 by Ricky144 Conditions of my room.
When I checked into your 4 Star Hotel the guest services were very pleasing. I had a long day and a very late check in. Was then leaving very early the next morning flight. When I got to my room looked to be in satisfactory condition. Went to lock the door and the lock latch was broken and not in working order. Did not say anything at that time but then went to take a shower the faucet was so LOUD , neighbors were knocking on wall and a dirty towel was on back side of door instead of a fresh robe. Called Service desk sent security up with a robe fairly quick. I showed the gentleman the lock, faucet, and dirty towel. Was told that i would be getting a phone call within 30 min. Never received any phone call. After taking a fast shower due to noise of faucet valve I then noticed that in front of bathroom door ceiling was leaking at front of bathroom door from upstairs. Drapes only had one handle and not sure what kind of fluids were on them but I would not touch them. I have pics if needed but I think you get my point. For an 8 hour stay, for the cost it was, and a place I was referred to and was not a very impressive stay at all.
October 16, 2014
Rated 4 out of 5 by Andy876 A great place for you to stay
A truly wonderful place to stay on business.
October 12, 2014
Rated 4 out of 5 by beyoncejz Great Location
We didn't want to stay in Arlington and it was worth the drive to stay in a heavenly bed. Staff was so warm and welcoming. Parking was an issue.
October 2, 2014
Rated 3 out of 5 by VernHipp very bad desk clerk
I spent most of my adult life in Manhattan and have traveled extensively, usually 1st class I am fortunate to be able to say. I have never encountered a desk clerk as rude, unprofessional and generally insulting and blustering as this guy who check in my wife and myself at the D/FW Airport Westin. Puts us off big time. No more Westin for us.
September 24, 2014
Rated 2 out of 5 by mauimatrix Terrible wait time for shuttle, 30 minutes standing in the sweltering heat, Totally unacceptable for a Starwood Property
Can't remember last time I had to call the hotel to request a shuttle (all major and small airports shuttles run every 10 - 20 minutes), BUT at this hotel you have to call. Worst part is that there's absolutely nothing in the confirmation email telling you this. Their "excuse": Too many terminals at DFW to run the shuttle continuously. Suite had no door blocking sound & light from bedroom area & unlike newer Starwood properties, no walk-in shower, only old/tub shower. Staff was excellent & responsive but although manager, who drove the shuttle by the way because they only have one driver --- kind of shocking for a major airport hotel with 500+ rooms --- offered to buy us dinner but never followed up nor did a credit appear on our bill). Manager said guests frequently complain about shuttle wait times but they've clearly done nothing to resolve the problem. During our 30 minute wait, we watched numerous 2 & 3 star hotel chain shuttles pass by. I could have pay 1/2 the price & been to my hotel 20 - 30 minutes early. Considering I had a late evening arrival & early next day departure, that was precious time. I finally found the information regarding shuttle after 5 clicks buried under vague & ambiguous language of the confirmation email. Shocked that a large organization like Starwood doesn't have a special notice with an asterisk in red at top of confirmation to insure guests know to call for shuttle when they're leaving baggage. Starwood, as good as they normally are, should adopt a similar system to Uber or a simple text notification telling you when shuttle will arrive so you don't have to wait in the sweltering Texas heat for 30 minutes. Equally shocking that in this day & age of instant social media & bad PR/Review posts on multiple travel websites, that Starwood doesn't fix major issues that could easily be resolved.
September 23, 2014
Rated 5 out of 5 by TexasTE Great Hotel!
The room was clean and the bed was very comfortable. The internet speed in the room was very good. The only negative is one person in our group ordered pizza that was not properly cooked.
September 22, 2014
Rated 3 out of 5 by mohr Noisy
There was noise throughout the night as every 5-10 minutes it sounded as if a jackhammer was going off or a pipe was vibrating.
Not very Good. Room 518
September 14, 2014
Rated 4 out of 5 by YYC2014 Service is The Main Selling Feature of this Hotel
I will preface this review by saying up front that I am very hard to please. The Westin DFW definitely pleased me. It has its faults and flaws, but the staff and the excellent service they provided covered them over to such an extent that they were inconsequential. Arriving at DFW, a quick call to the hotel produced a shuttle in about 15 minutes, which took me straight to the hotel. Check-in was quick and efficient, and I was greeted by everyone from the moment I stepped off the shuttle until I was in my room. The room was comfortable and tastefully decorated, although there was a large snag in the carpet, and the wood furniture was looking vaguely tired. I appreciated a fridge, small safe and lots of power outlets for charging electronics. The bathroom was clean, but the tub was soon going to be in need of replacing. Although there was a magnifying make-up mirror, the lighting was a little difficult for application and I kept having to move into the bedroom by the window. The micro fibre robe was a pleasant change from the usual terrycloth.
The workout room was great. And while the location and furniture were very nice, the whole pool area (and hot tub) could use a little sprucing up. Also towels in the pool area would be nice. I had to use the small towels from the gym, which weren't very adequate.
The hotel is a LONG way from downtown, and previously would have meant a very expensive cab ride. But the newly opened DART line at DFW meant that I could catch the shuttle to board it at the airport, and for a paltry $5 day pass, ride it all the way downtown and back, and access any other public transit I cared to. I got off near Dealey Plaza, and walked all over downtown, and caught the train back in the evening. A call to the hotel procured another shuttle ride back to the hotel, making it a very enjoyable and cost effective day out. So you would need have no fear of staying here and still being able to see the Dallas sites.
As I have stated previously, I am very fussy, and the flaws would probably not bother most people. And fussy though I am, the service level was so outstanding that I would not hesitate to recommend this hotel.
August 26, 2014
Rated 4 out of 5 by Rdel Convenient Hotel
The hotel stay was fine but was disappointed with the shuttle wait at the airport. When the shuttle did arrive, it made 3 more stops after my terminal and only in the last stop picked another passenger up after making us wait for >7 minutes. Their policy is to wait no more than 3 minutes but what should have been a quick hop to the hotel turned more like a 40 minutes trip.
August 25, 2014
Rated 4 out of 5 by RTCVEGAS SPG platinum experience
As a SPG platinum member, I highly recommend this Westin especially if you need to stay close to DFW. They have shuttle available to DFW 24 hours a day.
SPG platinum and gold members get warmly welcomed at this hotel. Even though this Westin doesn't have its Club lounge, the restaurant in the lobby area serves great food and beverage.
I see some people have stressed the airplane noise, but for me it was not bothering me. The hotel's sound proofing was adequate in my opinion.
All in all, this Westin treats SPG members pretty well. I would definitely return here when I need to stay close to DFW.
August 25, 2014
Rated 4 out of 5 by Gaugina Exceptional Service!
While this hotel is a little run-down and could use a facelift, the staff at the hotel make it worth your stay. Antonio the concierge was extremely helpful to me during my stay and went above and beyond his normal role to assist me in reclaiming a lost cell phone.
August 20, 2014
Rated 4 out of 5 by e2014 title
The check-in process was pleasant with fun staff.
August 15, 2014
Rated 3 out of 5 by MSG101 Very Average for a Westin
The hotel was clean although obviously in need of some significant renovation.............appears very dated and worn in the lobby areas as well as my room...............staff were very good
August 10, 2014
Rated 3 out of 5 by Trish59 This hotel does not honor it's contract
We attended our family reunion at your hotel and had a great time until our banquet which was held in the ballroom was cut short. I guess your staff wanted to go home early that evening and began taking table clothes off the tables and dismantling the tables at 9:45. How rude! We paid to have room until 11:00pm
August 7, 2014
Rated 5 out of 5 by ga2tx Great Hotel
Great location to work. The only draw back was the pool was very small and not that clean I felt. However, I wasn't there for the pool. Everything else was exceptional. Front desk staff very friendly and helpful. Rooms were great!
August 6, 2014
Rated 5 out of 5 by dtc49 Surpassed All Expectations
We couldn't ask for anything more. This Westin exceeded our expectations in every way. The staff, in particular our bellman Tony, were warm, welcoming and made us feel special.
August 5, 2014
Rated 4 out of 5 by Ann212 This hotel has great customer service.
Everyone I encountered was very friendly, helpful, and made me feel very welcome at the hotel!
August 4, 2014
Rated 5 out of 5 by jenyphur I always receive great customer service
Just wanted to write a quick review on your staff. Over the past month I have visited your hotel on 3 different occasions and have ALWAYS received excellent customer service. On my last stay, I was checked out by Nykke and she was such a bright, cheerful young lady. Please let her know that her smile and great attitude made a difference in my day. She's a keeper.
August 4, 2014
Rated 5 out of 5 by Mj3444 Business Travel
I have stayed at this property in the past and the staff has been very friendly, gracious and helpful. This trip starting with my check in the staff was very friendly. I had dinner in the restaurant 2 nights in a row and Liam and Christine were excellent. My experience was relaxing. I am looking forward to staying at this property in the future.
August 2, 2014
Rated 4 out of 5 by jctx Good Location
Hotel is in a good location near Fort Worth. Our rate included the breakfast buffet which was very good with an omelet station, fresh fruits, and much more.
The only negative for our stay were the beds in the double room. They are double sized, not queen size. They are too small for two average size adults to share and made for uncomfortable sleeping.
July 30, 2014
Rated 5 out of 5 by Lynne19 This hotel is very relaxing
The staff is fantastic.. You aren't just a number to them... They remember you personally
July 30, 2014
Rated 3 out of 5 by jslima Nice room, problem with booking
I had no issues at all with the room or the hotel during my stay. The bed was comfortable, the room was clean, wifi worked well. Breakfast in the restaurant was fine - I just had oatmeal. It's hard to get excited about oatmeal.
I will say that because the hotel is near the airport, I did hear lots of jet engines especially in the morning. I was on the 14th floor, I am not sure if it would be any better on other floors. It did not bother me during the night, just something I noticed. It's near the airport... this shouldn't be surprising.
I did have a problem with my booking. Due to a miscommunication, two rooms were booked for me for the same night. I called 2 days in advance in order to cancel one of the bookings and was assured it would be no problem. I was told I would get a call back to confirm. I did not get a call back, so I called the hotel again. I was again told that the duplicate reservation was cancelled and I would not be charged. When I arrived at the hotel, I asked the front desk to check and make sure there was no second reservation in my name. I was assured that the second reservation had been cancelled and I would not be charged.
All in all, I was assured THREE times the reservation was cancelled and I would not be charged for the duplicate reservation.
You can probably guess why I'm writing all this - in fact I was charged for two reservations. Now I have to call AGAIN and go through a bunch of nonsense to get a refund for a charge that shouldn't have happened. Waste of my time.
July 29, 2014
Rated 4 out of 5 by Screen12 Nice hotel , very convienent
I would recommend the hotel to others
July 29, 2014
Rated 5 out of 5 by JMF45 Another GREAT stay at the Westin DFW Airport
I have stayed at the Westin DFW Airport Hotel for three nights a month over the last year. Everything is great about the hotel (rooms, convenience to my work location, etc.) but the main reason I keep coming back is your people. It all starts when I arrive and the awesome Valet and Concierge gentlemen (I cannot recall their names but they are always there weekday evenings, 6:00pm, when I check in) remember me and greet me warmly. Next it is with the staff you have in the lounge. Everyone that I interact with is extremely accommodating, but I do have to call out Robert, Christine, and Liam as being the best of the bunch. Each one of them are truly customer focused which makes it a pleasurable experience each time I am in the lounge. You are very lucky to have them!
July 28, 2014
Rated 2 out of 5 by SPGPlat2014 Typical airport hotel
Tired, a bit run down with indifferent staff. Even as. Lifetime Platinum this property wouldn't be on my top 20 list next time I'm in Dallas.
July 25, 2014
Rated 4 out of 5 by GS48 Very good airport hotel
Great airport proximity, professional staff, very nice accommodations. Gym was very good as it usually is at Westin, but it was not well service as there was no water or sanitary wipes
July 23, 2014
Rated 5 out of 5 by homeaway Best hotel to stay for business!
I really appreciate the comfortable room and the very friendly, accommodating, hardworking team. I travel weekly and the Westin DFW Airport has everything, great team and shuttle services and always quick to answer and respond. I forgot my telephone chargers in my room when I left and Sonya helped get them back to me at home thru my coworkers! Thank you! It is wonderful to have cheerful people answer the phone when you need something. Starbucks person is great too!
July 22, 2014