Rated 1 out of 5 by SleeplessAndInPain Burn the bed
There are a lot of things that can leave an impression when you stay at a hotel but the ONE thing you are paying for above all others is a place to sleep. I booked at the Westin Virginia Beach because I have stayed at another one (Newport, NJ) that was fantastic. There is no resemblance here. This was one of the worst nights sleep in my experience. I have never written a hotel review before and I have stayed at top end hotels every month for 13 years. The bed is completely shot. I awoke in significant pain....5 or 6 times. Really. Aweful.
September 21, 2014
Rated 5 out of 5 by BRENDA08 GREAT HOTEL
We had a great experience. The staff is extremely friendly and helpful. Our room was very comfortable and clean making for an enjoyable stay.
September 15, 2014
Rated 3 out of 5 by Gabe1971 Not that impressed
While the room rate was reasonable (it was mid-week, early Sept), the experience was not to Westin standards.
Room - SPG gold member and while that was recognized at the desk, the room I have has a view of... the elevator assembly and roof for the attached garage. If the hotel was book, I could understand, but really... is this the best you can do?
No water - No bottled water in the room. I can go to an Aloft and get bottled water, I should expect it in a Westin.
Iron and ironing board - Iron looks like it had seen some miles and could use a cleaning. Same could be said for the board cover. Used a towel instead.
I choose a Westin over another name in the Starwood brand because I'm expecting a step up in service and quality. I've stayed in Four Points that were levels above this.
September 10, 2014
Rated 2 out of 5 by Freebird79 Below Aberage
Disappointing, my room was nice only if it were cleaned properly. Dirty drinking glasses remained for 4 out of 5 nights. Tub was cleaned one time, floor never cleaned entire stay. Odor from refrigerator. The bar area, the only meeting area for guest closed at 11pm.
We were told three wedding parties were at the Hotel. I was one of at least 20 rooms, my guest all complained of lack of room cleaning services. Room deliveries and refusal of some front desk staff was less than welcoming.
September 10, 2014
Rated 5 out of 5 by Ahmee4 On target
The facility and total experience met the high WESTIN HOTEL standard. Kudos to the staff and management.
September 9, 2014
Rated 5 out of 5 by IntrepidTraveler123 Heavenly Beds
I couldn't get enough of how comfortable the beds were. For the labor day weekend we had a lot going on and coming to a clean room and a nice bed. The hotel is conveniently located with walking distance shopping and dining and 10 minute drive away from the noisy/touristy boardwalk area.
September 4, 2014
Rated 5 out of 5 by Terri15 A nice, welcoming hotel.
The hotel was very clean. The staff was pleasant and helpful. The room was aesthically pleasing and comfortable, It is also located in an area with a lot of amenities.
August 25, 2014
Rated 5 out of 5 by jmg910 The staff is beyond courteous
The hotel itself is beautiful and located in a great area of VA Beach, but it's the staff that makes the hotel so memorable. They are welcoming, professional, and are extremely customer service oriented from the front desk to the housekeeping attendants. It was a pleasure staying at this hotel.
August 25, 2014
Rated 2 out of 5 by Me1963 Below Average Westin
Sad to say, but this Westin is very underwhelming. There is little that makes it special or worth the rate you would be asked to pay. The room was rather large, but had drab decorations, old carpet and furnishings, and simply was not very comfortable other than the bed which is standard for Westin. Typically pricey cost for anything from food to internet, though parking was actually free at this hotel, which was unusually nice. Was hoping to check in late morning after a red-eye flight but could not be accommodated even after calling the day prior and that morning, though if they had been at full capacity the night prior, then I can somewhat understand. Desk clerk was very polite and helpful, but no other staff stood out to me during my stay. Location near major roads and restaurants is excellent. You can do better for the area if you are looking for a hotel of similar caliber for the same price.
August 21, 2014
Rated 5 out of 5 by cas1916 A very enjoyable stay
Besides excellent room accommodations, there were excellent facilities for a small group meeting. The delicious lunch meals and breaks enhanced the quality of the meeting.
August 21, 2014
Rated 1 out of 5 by Spruby Very Disappointed
This was the 2nd night of a two night stay (separate reservation because of last minute changes). Our issues: wifi strength in room was terrible - you could connect by the door but if you moved across the room you lost the connection; no hot water in the morning for showers - when I told the desk clerk (who was very apologetic - points to her) - she apologized but said no one else had complained - she checked with the engineers and it turns out a water heater was installed incorrectly the night before when work was done; breakfast in the restaurant - understaffed and unable to handle the turnover - delay on getting seated at a clean table; had to get silverware from another table; and finally no bill ever showed up. I am a long term SPG member and you have had my correct email on file for years unchanged. Unfortunately someone changed it and sent my bill to another person. When I called after seeing the charge on my credit card the person confirmed the address and when it was wrong changed it. I said my bill had gone to the wrong person and she dismissed it as probably having been rejected - no apologies for mistake. Our first night was adequate (wifi issues) but really this is not at a level I expect from a Westin. The valet was good. The morning checkout person was apologetic and we appreciate her adding points to my account to make up for the inconvenience - but the answer to an issue being raised should never be "no one else complained". We had hoped to stay here again when visiting friends in the area but are extremely reluctant to do so.
August 21, 2014
Rated 2 out of 5 by MEDICINE ROOM NEEDS GENERAL CLEANING
CARPET IS DIRTY SOFA CHAIR HAD BUGS
August 20, 2014
Rated 3 out of 5 by LadyCJ Girls Beach Getaway
The location is very centrally located. It is within walking distance to restaurants, shopping, and right across the street from entertainment at the Sandler Center. Parking is complimentary and they are minutes from the beaches. The accommodations are standard and comfortable. I would recommend this location.
August 18, 2014
Rated 4 out of 5 by JABR BED WAS GREAT BUT DISAPPOINTED
I have stayed in other properties with great satisfaction in the past, however, this trip my room was not ready until at least three hours after published check in times, had to leave my bags checked with little front bag check support or comfort of security. I was late and unprepared for am evening engagement due to the inconvenience. On a positive note they have one of the best beds I have ever slept on.
August 15, 2014
Rated 1 out of 5 by kagrad overpriced for quality and cleanliness of our room
This was our first stay in a Westin. I was disappointed. I expected much more for the money we paid for our 3 nights in Virginia Beach. My main complaint was that the bed was not changed at all during the 3 nights of our stay. But even worse was that they didn't even make the bed properly each morning. Just threw the comforter up a little. The sheets were still all unmade underneath. Also they did not empty the bathroom garbage and just threw the new towels, soap, etc on the counter. Our room was in a poor location of the hotel with a view of the parking lot and the walls were so thin we could hear everything going on in the room next to us. There is an extra charge for wifi, not that that is a big deal but for the cost of the room, it should be included. We have experienced much nicer rooms with free breakfast and free wifi at a much lower cost than this! I will not stay with them again.
August 12, 2014
Rated 4 out of 5 by Verified Reviewer the bed
the bed was good need microwave
August 11, 2014
Rated 4 out of 5 by bighead westin
the bed just wrap you up but need a microwave oven
August 11, 2014
Rated 3 out of 5 by LCPL Accounting Problems
We enjoyed our stay, but i have been trying to reach accounting regarding two charges for one 2-night stay.
My calls and messages to accounting have not been returned in over 48 hours. I have disputed both charges through American Express.
August 6, 2014
Rated 3 out of 5 by CliffM This hotel has great location
Overall experience at hotel was very good. Room was great, maid service was excellent and front desk was very helpful. The only area that requires major improvement was the restaurant. Breakfast service was very slow, food arrived wrong and over cooked. Servers do not know anything about food to assist customers that have gluten sensitivity. Also placed room service order and it took over 1 hour for food to arrive and they did not have everything on the menu that we wanted.
August 4, 2014
Rated 2 out of 5 by JulieR50 Very Disappointing Check-In Experience
This is my 4th or 5th visit in the last 10 months to this hotel, and my least favorable experience.
First room I was given had not been cleaned. Second room had no safe.
Finally a room that worked for me, but unfortunately the phone didn't and I had to call to have it replaced.
I have to stay here regularly because the Hilton across the street is no longer prefered with my company. I find the SPG program sub-par with negligible rewards. The "westin experience" does not compensate for the lack of benefits.
August 2, 2014
Rated 3 out of 5 by Casey18 maintenance
The hotel is great but its evident that some maintenance money needs to be spent in certain areas. I think the last three times i've stayed at this property there has been at least one fixture in the bathroom that appears to be nearly falling off the wall. This past time it was the shampoo rack in the shower. A little attention to some of the details would go a long way.
August 1, 2014
Rated 5 out of 5 by Nee17 This hotel has awesome staff!
I've stayed at several Westin hotels before and this one by far had the best customer service. Not that the others weren't great, but the staff her was just better. I had the romance package so the champagne and chocolate covered strawberries delivered to the room were a great touch. The bed was amazing and the suite was very spacious. Room service was pretty tasty too! Close to some really good restaurants and only a short ride from the beach! I will definitely be back.
July 29, 2014
Rated 2 out of 5 by Music55 Terrible experience
I made my reservation a month in advance very excited seeing your hotel on the internet. Received an email 3 days before we got there stating"we're ready for your arrival". How wrong was that. We arrived at the hotel at 1:30 a.m. after a 6 hour drive to find out although we did have a reservation they did not have a room for us. I had reserved a Deluxe room they were going to put us in a lower room after argument and not understanding what the term "reservation" means to the hotel, they put us in a suite for 1 night. Which may have been great to some' but it's not at 2 a.m and they want us out of the room by noon. What am I going to do with a suite when I'm going to be sleeping the entire time not to mention I have to change to another room the next day! They called us at 10 a.m. to find out when we would be leaving the room. So technically I paid $220 for 8 hours, hardly seems right. We were then told they had our room ready and then turned around and said no it wasn't ready yet, but would be in a few hours. The room itself looked like it had a leak in the ceiling, it was not fixed, looked like someone may have attempted to patch over, did not paint. NOTHING like the picture on the internet. Very, Very disappointed. I don't mind paying a high dollar amount for anything if it is worth it. Friends told me the Westin is a nice hotel chain and I will really like it. I will correct them. With no room when we arrived, no offer of a discount for the problems or even a free drink or meal. My question to the Westin is "What does reservation mean in your hotel standards?" I would never be comfortable reserving a room from you again, since I wouldn't be certain if I really had a room. What was to be a fun, relaxing weekend getaway, turned out to be much frustration. Would not recommend to others.
July 28, 2014
Rated 5 out of 5 by BusinessTraveler10122 Enjoyed our stay
This is a lovely property and the staff simply couldn't have been better. We had a beautiful room with a great view and enjoyed the area very much. Unfortunately, there was a wedding party who stayed on our floor, and they were waaaay too noisy at 2:30 in the morning, but I just don't know that staff can do much about that. Maybe teach them some manners - oh, right, their parents were supposed to do that for them.
July 28, 2014
Rated 5 out of 5 by hilda1 Great service!
We were at a a family wedding. The hotel was neat and clean and the staff were very friendly.
July 28, 2014
Rated 5 out of 5 by VBDMB Great Choice
My wife and I were having a "staycation" and chose The Westin for it's location. Everything about the hotel was first class. The views from our room were breathtaking. The pool was clean and bright. Everything we wanted to do was within easy walking distance to the hotel. We would definitely stay here again.
July 28, 2014
Rated 5 out of 5 by MrsW Love the Location - Romantic Getaway
Fun location, near restaurants and shops. Modern, comfortable, great gym and pool, easy parking, beautiful, rooms were comfortable and clean. I wish wifi were included but other than that, we enjoyed our stay. We had a delux king room on the corner with a great view. I could tell there were a lot of guests in the hotel the weekend we stayed but there was never an issue with noise.
July 22, 2014
Rated 5 out of 5 by Mariza Excellent hotel
Very friendly and helpful staff.great accommodations,spacious room and comfortable beds.Conveniently located.Highly recommended,will definitely stay at the Westin when in Va. Beach again!
July 21, 2014
Rated 5 out of 5 by Sheryl10 Excellent Overall
Rooms spacious, beds comfortable, heavenly showers, Dog Friendly with park nearby.
Thank you to Mr. French for making last minute reservations for me and my family. We had a wonderful stay. The
restaurants, malls and movie theater were conveniently located. I would highly recommend and plan on visiting it again.
I would highly reccommend Th
July 15, 2014
Rated 5 out of 5 by VAgirl123 Great location and amenities
This hotel is located in a great location, it accommodates the business traveler and would also be great for a weekend getaway.
July 14, 2014