Rated 5 out of 5 by Kpactress WOW! Worth every Euro!
Stayed here in July 2013 & it was an amazing experience! Our room had an amazing view of the Eiffel Tower! The room service was truly some of the best food I've eaten in my entire life! While our room was delayed in being ready on time, the font desk invited us for a meal & drinks in the restaurant which was fabulous! On this trip were myself, my mom & my 5 yr old world traveling daughter! 3 generations in Paris at the Westin was a dream come true! I recommend hiring the private car service the concierge uses to take you to certain iconic destinations. Also worth the money!
January 30, 2014
Rated 2 out of 5 by oneworldtraveler Not worth the price...
This hotel is in a great location and is gorgeous, but that's probably where the good things stop. The hotel rooms are extremely small, outdated and overpriced. The bathrooms are in need of some major renovations. Also, they majorly nickel-and-dime you there, charging for internet use and for a charger adapter! I can't believe they feel they can charge what they charge for rooms and not even offer a complimentary charger adapter! Anyway, we spent 2 nights of our honeymoon there and 2 nights in a small boutique hotel closer to the Eiffel Tower. While that hotel also had small rooms, the service was exceptional, they had free wi-fi and offered multiple complimentary adapters. The Westin - Vendome needs to up its game!
October 25, 2011
Rated 3 out of 5 by JAM12 Disappointed with room assignment
We used our Starpoints to stay 5 nights. When we checked in, we were given a room on the 1st floor immediately outside the elevators. While the room had a spacious bathroom with huge windows overlooking the street, the room was very noisy with the elevators and constant foottraffic. When we requested a different room, we were told that upgrades were unavailable (contrary to what was shown when we checked the hotel website for new reservations). We were provided a similar room on the same floor overlooking the courtyard/main lobby. Fortunately, the room was much quieter. We were disappointed not to receive a room on a higher floor. We've read many reviews whereby SPG members were upgraded to rooms or suites with views of the Eiffel Tower. However, there were several business conferences being held on the premises, and we noticed many conference attendees taking the elevators to the higher floors. We would primarily recommend this hotel for its location. We did not experience the SPG-member treatment that we've received at other Westin properties. This property seemed to put a priority on accommodating the on-site business groups. We recommend this hotel primarily for its location to tourist attractions.
April 28, 2012
Rated 3 out of 5 by Business58 For Pleasure, Not For Business
If you are on a sightseeing trip, I'm sure this hotel is perfect for you. If on a business trip, this hotel is not for you. It has two major gaps. First the room does not offer the full convenience to work properly, including no coffee and tea supplies in the room, and has the tinniest work desk. Second, the internet service is inappropriate. Not only does one have to pay for the service , it has to paid separately for the room and the main lobby and restaurants. In other words, you have to buy TWO services each day to work in that hotel.
January 22, 2012
Rated 1 out of 5 by Leroy2013 One star for the ... buidling
Although with a prepaid reservation, check-in lasted too long and I even thought the receptionist was playing games on his PC rather than checking me in.Finally got my room, a miniature but with a bathroom bigger than the room. This was very welcome so at least I could fully open my suitcase. As a reward for my SPG Elite status I was given the best room of the house next to the elevator. I was charmed by the chime every time the elevator reached my floor and could enjoy the loud conversation of all guests waiting in front of the lift. I only had breakfast once. The room, as the entire building, is very nice. For such a high price meal, it was boring with the usual bread, eggs, and cereals.
November 16, 2011
Rated 1 out of 5 by Panda66 Poor SPG recognition
I booked a room in the Westin Vendome a couple of months in advance, and even though I made clear that it was a very special occasion for me and my wife, the treatment we received was poor to say the least, for Westin & Starwood standards.
I used my SPG points for 2 free nights and at the check-in when I asked what kind of room I was getting, I was told that I got an upgrade from Standard to Standard with View. Now, I know that you cannot take it for granted, but all the times I used my free nights points I got fantastic suites and so on. It is at the end of the day a 'reward' of your fidelity as a guest and I have always felt special in that respect. This time, regardless the early booking, the hotel clearly not very busy, my SPG status, the special occasion etc, I felt almost less then an ordinary guest. If you add that during the check in when I said that the upgrade wasn't much of an effort on the Hotel side I was told to look at the price list and see how much more expensive the Standard with view was vs the Standard, well you get the overall picture! How offensive?! Anyway, the room had indeed a very nice view but I haven't been in such small rooms since my College days. In two occasions used glasses were removed but not replaced; same for melted ice in a bucket were there was obviously a bottle of Champagne still quite full.
On the up side, fantastic experience in the SPA and good service and food in the Bar.
But overall, probably my most disappointing experience in over 12 years of being part of what I believe being one the best hotels fidelity program around (i.e. SPG)
January 9, 2012
Rated 3 out of 5 by Chris63 Location is great - beds are rock hard
Our family of 4 stayed in two connecting rooms July 21-22. While service was friendly at reception it took a long time due to "slow computers" and ony one of two rooms were ready at the check-in time. Check-out was slow for the same reason. Unlike any of the other three Starwood properties we stayed in during our European holiday, the Westin Vendome refused to offer an amenity to this Gold Member for each of the two rooms we reserved. We found the rooms clean but the beds were "rock hard" and we all slept poorly. I must say that the location is A-1, close to all of the top sightseeing spots and for that reason alone, this hotel is recommended.
July 26, 2012
Rated 5 out of 5 by SMDlately The entire hotel staff
Every encounter we had with every member the hotel staff (every dept. ) rated an eleven on a scale of 1 to 10!!! Tres bon!
August 17, 2014
Rated 5 out of 5 by genevaxxxx one of best hotels in paris
excellent location, fantastic service, very dedicated staff, great food
September 16, 2014
Rated 2 out of 5 by James146 Did not provide even the basics
Checked into hotel into an Eiffel Tower view room - very noisy location facing busy front street. Hotel was accommodating in moving us to a quieter inner room the next day (view was less important than a good sleep). New roomed seemed very nice and clean and was quiet.
On the second morning went to shower and shower indeed had two temperatures, very, very hot and too hot to even stand in. I could shower by jumping in and out but my wife with a full head of hair could not stay in long enough to even rinse her hair! As we left to tour around that morning i stopped at the front desk and they indicated they would have someone look after this.
Came back at end of day and nothing had been done. Prior to calling back down we noticed the cleaning staff had removed our used wine glasses but had not replace them and just before calling down for these two items the TV and surrounding lights went out with a blown fuse. So the call now had three requests - we got new wine glasses right away, blown fuse was fixed right away, but no action nor any follow-up on that shower issue.
Hopped around the shower for the third morning and phoned down and complained again indicating that nothing had happened from previous calls. Came back at end of day and nothing done! Minor annoyance but again had to call back down to get wine glasses replaced. My wife found herself using an empty water bottle in the bath tub to finally wash and rinse her hair before we went out for dinner - not a picture nor an experience one wants for your wife's first trip to Paris!
I hopped in and out of the shower one last time on the 4th morning (our last morning) and when checking out again brought up the shower issue - clerk again took down the information but it seemed like no one really cared, and when my wife expressed frustration about her hair washing experience, the response actually got quite "frosty" - "so sorry but have a nice day Ma'am." Rather than asking for the manager and risking this becoming a defining memory of our trip I suggested we leave at that point to make sure we got to our train on time.
This certainly did not meet even my basic expectations for a luxury and high priced hotel. Hotel has a good location and the concierge staff were helpful however the lack of attention (or even communication) on providing a pretty basic amenity (the shower) is unacceptable - not a place I will recommend to friends or associates.
October 20, 2012
Rated 5 out of 5 by pguru This should be a 5 star!
For some strange reason, the sign outside this hotel says it is a 4 star hotel. Everything about this hotel was 5 star. (It does not have a pool though !) The level of service we received was excellent. The staff went out of their way to make us comfortable. We did not get a SPG Platinum upgrade but Lone, at the Plat/Gold desk tried her best to get us into a better room. Someone from housekeeping brought the extra towels and blankets without being asked. (priceless!) The staff in the café during breakfast are very accommodating. We could not fault anything in this hotel. And I have not even started talking about it's excellent location.
July 26, 2013
Rated 1 out of 5 by afromplace very bad experience
I had a very bad experience during our check in. The receptionist was not helpful at all. Even after I let her know that I am a gold member - she never explained to me how I can use free in-room internet service and never tried to upgrade my room to an enhanced room. This was the worst experience and the westin paris just ruined my first trip to paris. Thank you very much.
August 8, 2013
Rated 1 out of 5 by JasonH So bad I don't think I can fit it all in this review...
I am not surprised to read the recent negative reviews about this hotel. I am staying at the hotel right now and it is so bad it is almost beyond belief.
I planned this trip to celebrate our 10th wedding anniversary, and booked the room almost a year ago and notified the staff about our special event. We have experienced so many problems, I will only list some of them here:
- When we arrived our room was not ready at check-in time. The lobby was a mess with people and no where to sit or wait. They gave us 2 free drink tickets for the bar, but we could not get in (more on that later). When we did get our room, we were exhausted and looking forward to unpacking and relaxing, and we walked in on another couple in our room! It turns out they had checked 2 couples into the same room.
- Finally got another room, but it was incredibly small, MUCH smaller than the one we were originally assigned. The ceiling was so low that my wife (who is 5'2") kept hitting her head on the ceiling. Unacceptable for this mistake, and then to be downgraded to a smaller room on our special occasion. The robes in this room had stains on them and looked like they had not been washed - we had to ask for them to be replaced.
- Dealing with the spg gold/platinum desk was difficult. At first they did not seem to care, and seemed try to prove my complaints as incorrect and acting like I was complaining to try to get something for free. I realize that the hotel was very full, but there were rooms available, so I very reasonably requested a good solution for all involved. I again said that this was a very special occasion for us and I am trying to make the best of it. I said that I see that there are larger rooms available (including jr. suites, suites, etc.) and that I would be happy to PAY to be put in one of those available rooms. I can not think of a more reasonable solution, as that would make us happy and I would pay for it so the hotel would benefit as well. Unbelievably, they said they would not allow it. I asked why, because the rooms are available on the hotel website. They said that the manager was "blocking all of those rooms right now and there was nothing that could be done about it". I asked if someone was staying in those rooms and they said "no" but that they had a very important conference going on and someone important might show up and want those rooms. I said that they were available right now for anyone to purchase, and they said that is because there is a 2 hour delay between the time they block the rooms and the website inventory gets updated, and that in 2 hours all of the rooms would be unavailable. I suspected they were not telling the truth, and the were not. 2 hours, 8 hours, and more than 24 hours later there were still larger rooms available (and there are still available 2 days later as I write this)
It really adds insult to injury, after the problems we had at the beginning and then the SPG desk not allowing me to spend my own money to buy a room that is publicly available for anyone in the world to rent is insulting and beyond unacceptable.
- They did move us the next day to an acceptable room (where my wife doesn't have to hit her head while walking around the bed), but not one of the ones that I asked to pay for. And of course the problems continue.
This is by no means a complete list of the problems we have had, but here are some:
- This is our third day here and we finally got to try the food at the hotel. We usually eat alot at the hotels were we stay, but here this is almost impossible. Yesterday we went to find some breakfast (or lunch, whatever was being served at the time), and we could find nothing. We asked at the front desk and they said that "usually" they serve breakfast in the courtyard but not today. This is a big theme here, were they say "usually we do this, but not for you or not today". Not offering any other suggestions (also another problem at this hotel), she said that we could try eating at the bar. At about 10am, the only place to eat was the bar, which seemed strange. When we walked to the bar, they turned us away saying "There is no place for you. Sorry" and walking away. Very strange and rude. No mention of "If you would like to wait for a table", or anything. This was also another big problem we have seen repeated many times here.
- Last night we woke up to a very loud noise coming from the bathroom. When we tried to get in to see what it was, we could not open the bathroom door. The entire front of the bathroom counter had fallen off and wedged it self against the door so the door would only open 3 inches. It took us a long time to figure out how to move it. We had to ask several times for someone to come and fix it.
- When the cleaning staff cleaned our room (after they asked twice to come in even though we had the do not disturb sign on), when we returned to the room they did not clean the bathroom and there was hair and dirty towels in the tub.
- One day when we returned to our room from eating to get ready for a tour, there was a sign on the door asking us to please wait because they were in our room servicing it. We waited and waited in the hallway, and finally we could wait no more without missing our tour, so we went in and the room was empty. They were not in there but left the sign on the door.
- We spent half of the first 3 days of our trip waiting for something to be fixed or corrected, instead of enjoying our time in Paris. When the moved us to our third room, I was assured many times that they would move everything including the items in our closet. Of course when we returned the items in our closet were missing, and we had to wait for them to be found.
- They sent up a bottle of wine as a sorry gift, but it was corked and they gave us no opener. I am not sure if it was because they didn't want us to drink it, or if it was another lack of attention to detail that that seems to happen all of the time here.
I have gone on long enough, and will close with this thought:
This is one of the worst, if not the worst, hotel we have ever stayed in. The things that are done here are for the convenience of the staff, and the guests are treated as in intrusion. After our first day at the hotel I was thinking that I made a huge mistake coming to Paris because of how we were being treated. Fortunately, Paris is a wonderful city and we have been treated very well everywhere we have gone EXCEPT for at our own hotel. This hotel reflects very poorly on Paris, Westin, and SPG. We are still here for a few more days, so who knows what exciting disappointments are still to come.
This morning my wife and I were in the lobby and we had to laugh when we overheard two gentleman talking, and one said to the other "I always stay at the Westin every time I come to Paris... But I don't know why because they are always bad". I think that sums it up perfectly.
PS - even though i cannot bring myself to give the hotel more than 1 star, I have to recognize that it is a big staff, and it would be unfair not to recognize 2 good people among the problems we have experienced. Amandine at the front desk for seeming to genuinely care about our problems on the first day (sadly I think that maybe she was not senior enough to take care of them on her own or maybe I would have been a better outcome), and Denis on the in-room dining staff for doing a very professional job, and for helping us open that bottle of wine.
September 11, 2013
Rated 5 out of 5 by Jack1234 Excellent Property
Me and my wife stayed at this property during our Honeymoon. This property in located in heart of Paris and very close to major attractions and restaurents.
The hotel upgraded us to a nice suite which was spacious, homely and comfortable.
Hotel is very clean and well kept, restaurent is good and location is great. Will recommend this hotel for tourists and romantic getaways.
May 27, 2014
Rated 1 out of 5 by WishWeHadGoneElsewhere Ever Wait 8 Hours for Your Room...We Did!
Upon arrival at 1PM on our check-in day, after booking a Junior Suite, we were told "please come back in a few hours, they are still cleaning the room." "The room is very special so it will be worth the wait." We walked for hours in the Louvre and around town. Missed a booked lunch date and returned to the hotel at 6PM. Room still not ready. Gave us a free drink in the bar. Finally 7:30PM room is ready, last in corner on the floor, view at on odd "sun deck" and back roof of the beat up hotel facade. Demanded a room change. That took til 9:20PM. An entire 8 hour day wasted of our 6 in Paris. Think hard before making this choice!
June 22, 2013
Rated 5 out of 5 by FlyerGuy Excellent Location, Great All Around Property
Spent a wonderful week at the property in early February, a romantic get away with my wife. Staff was always helpful (although sometimes seemed indifferent, but never rude), was taken care of very well in terms of platinum recognition. Everyone I spoke to did their best to ensure we had a great stay.
As someone looking to take in the city, the location can not be beat. Even during the February cold, we were able to either walk, take a short cab, or easily get to the metro and visit just about anywhere. Don't take restaurant recommendations from concierge, just wander a few blocks east/north around Rue Saint-Honore and you will find plenty of great options.
February 17, 2012
Rated 2 out of 5 by csrose NEVER AGAIN
This hotel did not recognize our SPG gold status and treated us like second class citizens for booking the room with points. Upon making the reservation, we asked for a room with a view and were told such room was booked. Upon checking in we asked if the room had a view and we were told "no, people who pay with points do not get a room with a view." This was a direct quote from the hotel GM! Had we known this we would have opted to pay rather than wasting 45K points! She also went on to say that the phone rep in the states was wrong and she was right. Never have I witnessed or experienced such poor service. We have used our points plenty of times, including at the St. Regis, and have never been treated in this manner. Management really needs to train the employees at this hotel in addition to reminding them that they are in the hospitality business!
May 16, 2013
Rated 5 out of 5 by Johhnyb Beautiful Hotel-perfect location
The hotel was amazing. The staff was very helpful and didn't mind that we did not speak much french. The staff was great from the checking, bellman, concierge, and restaurant staff. I can't say enough how beautiful the hotel was. It was in a great location. It was a quick walk to the Louvre. Also, it was a short cab ride or a 30 minute walk to Eiffel tower and other attractions. I wouldn't hesitate to stay there again!
January 30, 2013
Rated 2 out of 5 by orient10 Disappointing
I was highly recommend this hotel before,but not any more. so disappointed about the last experience at 26Jul2014. I arrived little bit early(10:30am)and ask the reception if I can check-in,the young guy answered me with a porker face even I am smiling.after few minutes,he said I need to wait till noon. I'm ok with that,so I just wait at the bar.before 12 o'clock,the apps Starwood software just sent me a signal that's my room is ready,so I went to the front desk for sure. A woman looked aged standing there,and I thought she must better than the young guy,but I was wrong!!! I said"I get the message from ..."she quickly cut my words down,and said "we sent a lot of message! show me your ID!"what?!are you a police?why talk to me like that,can't you at least let me finish my word then ask?Did the hotel knew your front desk treat guest like that?maybe your guys were very busy all days,but a smile won't be too difficult I think.
The other persons still as nice as always( doorman, housekeepers, restaurant waiters...the girls I met when I check-out)
August 5, 2014
Rated 5 out of 5 by Vicki99 Exceptional staffer
Besides an amazing location, beautiful decor and an overall elegant feel, the Westin Vendome has Ines Rodrigues, Duty Manager. While every staff member I dealt with was terrific, Ines was exceptional. Her gracious professionalism was the best SPG amenity we received. I would recommend the Westin Vendome on its own merits, but Ines Rodrigues is icing on the cake!
July 31, 2014
Rated 1 out of 5 by DavidNYC Worst Concierge
The absolute worst concierge service I have ever received, both in preparation for our stay and while we were at the hotel. Do not bother - total waste of time. Also, room was not ready at checkin time, having flown on a redeye, was asked to sit in the lobby for over 2 hours until the room could be readied. As a nearly exclusive SPG guest, this was my worst hotel experience.
September 17, 2012
Rated 5 out of 5 by Serenei Highly recommended
Staff was very friendly and welcoming at check in. Room was nicely decorated and rather spacious, I had a room with a view. Location is great and walking distance to everything, and there are 2 metro stations near by. Overall it was a lovely experience and I will definitely stay again and recommend it to my family and friends.
March 22, 2014
Rated 3 out of 5 by Renata Good location-dreary rooms
We were in rooms 401-403 for a 6 night stay. We requested a room change because of the dreariness of the room and the view of a brick courtyard. When I asked for a room that looked like that on your web sight I was told there was only one of those, and they could move us on the 5th day of a six night stay. The standing lamp in the room never worked, and was never replaced. A repair man was sent 3 times --never fixed or replaced. It only made a dreary room more dreary. The bathroom was outdated and the tub dangerous to exit. The globs of dust that were in the overhead light that was missing its housing were removed upon my calling. The security man never came after a couple of calls to fix the non working safe. The location of the hotel was good, but any charm of the lobby was gone as soon as one entered their generic hotel room. We travel a lot and stay in upscale properties . It is hard to include this property in that category.
May 31, 2012
Rated 1 out of 5 by Kathy123 Noise, no internet, cramped room
They allowed a wedding band to play till 1:30AM the night before my presentation at a conference. Very bad karaoke and loud booming music kept me awake. No internet the first night due to electricity problems I was told. Closet to hang clothes was no more than 8 inches wide. Hotel people were more responsive than past years but can't make up for this.
September 18, 2012
Rated 3 out of 5 by mrfat Very classic one, but needs some improvement
First I was impressed by the hystorical looking of the building, and the warm welcome of the door man. However, the gentleman at the counter didn't recognized my SPG status, no matter how many times I tried to show him my SPG card, he just told me he's got it; and it turned out he didn't ask me if I want a breakfast or points as gift (instead he only ask me if I want 250 points). I was totally treated as a gold member until 2 hours later I went back to the counter to confirm again, the lady confirmed the status and gave me the voucher for breakfast.
I was booking for a king bed, and instead it's two slippery single bed (I could never get these two beds together).
Great location but it's a little pitty.
June 9, 2014
Rated 3 out of 5 by gordon12 needs work
I have stayed at this hotel before. It is a popular destination and many people arrive from flights early morning before rooms have been vacated. Many new guests are scattered throughout lobby. Feels like waiting in a train station. I think the hotel should dedicate an area to this group where they can relax, use computers, watch t.v. , have refreshments and remain updated electronically on status of their room. Rooms are not sound proof and closet like. Great location. Nice staff in restaurant and concierge. Would love to see an improved gym space. I believe these items require attention to improve the property.
December 2, 2013
Rated 1 out of 5 by Tarekat72 totally not worth the money
i was shocked about the hotel room superior deluxe room have no proper closet and very tiny winy bathroom, the heater not working very depressing corridors and smelly ,i don't think should be categorise as five star hotel or Starwood collection
December 31, 2013
Rated 5 out of 5 by jll888 Nice Junior Suite with Great View From Balcony
As a SPG Platinum member, I was upgraded to a junior suite with balcony. The balcony has a very stunning view of Eiffel Tower, Louvre Museum and Tuileries Garden. I was just speechless when I first step in the suite. Bravo Westin Paris. 5 stars for you.
September 14, 2012
Rated 5 out of 5 by Barb12 Magnificent
My husband and I decided that Paris would be a great place to celebrate thirty years of marriage. We could not have picked a better hotel. Arriving early in the morning, we did not expect our room to be ready, and we were correct. Surprise, the Westin has a very nice room established for such situations. Clean towels and bathroom allowed us to spruce up and set off for a day of touring feeling refreshed.
Our junior suite was very nice, plenty of space with the extra sitting area and walk in closet. The hotel is in a great location for walking about town or getting on the subway. There are tons of shops and restaurants of all different levels in the immediate area.
Concierge help was excellent. The staff was friendly and quite knowledgeable of the area and even made some phone calls for us if they were unsure.
The gym was up to date and very clean. The machines were well maintained and a pleasant addition to the trip.
As a bonus, it was fashion week and the models walking around the hotel in designer clothes only added to the fun.
October 9, 2012
Rated 4 out of 5 by SooMoo Old style hotel in outstanding location
Hotel is a few minutes walk from the Louvre, Opera Garnier and Concorde. Musee d'Orsay is a five minute walk straight thru the Tulieries and across the Seine.
On check in I was told our booked suite would not be available until 6 pm because they had a Platinum member with late checkout in our suite. Following a brief discussion, it was agreed that the Platinum member's status was with the hotel rather than with me, and the Front Desk manager sorted this out very quickly.
Great breakfast room with impeccable service even though very busy.
Bar not cheap but don't miss it.
Now has wifi in rooms, but very slow.
November 10, 2012