Rated 1 out of 5 by Platinumwasteoftime Why bother being a SPG Member
As a loyal SPG member for almost 10 years, this was by far my WORST experience as a platinum member. I contacted the hotel prior to my arrival to inform them that this was a very special trip. (I was talking my spouse to Paris for the first time, I have been dozens of times.) I spoke to a guest representative regarding the room types and which room would be suitable for the purpose of the trip. My options were a deluxe or superior room. Based on the definitions of the words, a Superior room would seems far more luxurious than a deluxe room. Incorrect, a superior room is their general basic room. However the representative made it seem as if it was a better than normal room. I proceeded to request an upgrade as a platinum member and was informed that the hotel was sold out. Although surprised, I understand that a suite upgrade is not guaranteed and would not be possible. However, 2 nights prior to my arrival I was able to book a suite at the hotel, although I was informed that it was sold out?!!!! When I arrived, the guest representative informed me that although they are sold out, I could choose the suite for 4 times the rate of the superior room, that I had booked. I asked her, if there is a suite available, how is it that I couldn't be upgraded to it? Especially since I just canceled it while standing at the check in desk based on her advice?!!!! Further, why tell me there are no rooms available if clearly I was just able to book one? For the next 4 nights that we stayed at the hotel, the staff could not figure out how to give me a better room even though I was more than willing to pay for it, which caused me to wonder how is it possible for a hotes to walk guests when they are sold out, but cannot SELL a Platinum member a better room?
What is the point of loyalty if you are treated like everyone else? Finally on the day that we were departing the guest relations manager offered to change our room. Although the gesture was nice, we were checking out that day, so it was pointless.
If a brand wants you to be loyal to them, they should be more considerate to their loyal customers than their fly by night non repeat customers.
September 29, 2014
Rated 1 out of 5 by Chilichez Location does not make the experience
I have been a Platinum member for several years. Am now. The worst hotel I have experienced in any chain. Overpriced food and beverage, comically bad service to the point of stereotype, loud rooms. Unmotivated and unhelpful staff. Inability to change currency into anything above 5 Euro denominations. A hotel for those who have money but no context for what a truly pleasant hotel stay can be. An experience for the ages. I have donated my remaining points to Unicef as I have endured my last points room experience with Starwood.
September 24, 2014
Rated 2 out of 5 by Paris14 No recognition of Preferred status
I recently stayed at this Westin, and was very disappointed by the first impressions of the welcome desk. The gentlemen who checked me in stated there were no Platinum upgrades available and that the hotel was "completely sold out". He informed me that the only rooms available were standard rooms. After check in, I found multiple rooms for sale at Spg.com, including Deluxe rooms and Junior suites. I contacted the platinum desk and they confirmed there were plenty of upgraded rooms available. The platinum desk then contacted the hotel directly and the reservations manager at the hotel placed me another room which was much larger and nicer than the one I was originally assigned.
If this hotel didn't want to upgrade me, that's fine. But I have an issue when the check in clerk lies to me about the availability of the rooms. I asked 3 times whether the standard room was the only one available, and he assured me this was the case.
While the location of the hotel is excellent, the hotel staff should do a better job of keeping their Platinum members happy. There are many hotel options in Paris, and this hotel doesn't seem to care.
September 21, 2014
Rated 4 out of 5 by jim84sb Great location
On arrival the bellboys took our bags before we had even exited the car. Later during our stay the bellboy searched for a taxi that would accept credit card for us.
The Westin itself is in the heart of Paris. My wife and I were able to walk to most of the tourist attractions.
The beds are not anything to write home about. They could use some major improvements.
We had room service a few times, and ate at le first once. The food was, ok. Alexia was very attentive to our needs when we did eat in the restaurant.
If I am ever to go back to Paris, the Westin will be visited again.
September 18, 2014
Rated 5 out of 5 by genevaxxxx one of best hotels in paris
excellent location, fantastic service, very dedicated staff, great food
September 16, 2014
Rated 4 out of 5 by JayJay24 This Hotel's location is it's best feature.
We paid 200,000 Starwood points for our
6 night stay here. That's a lot of points.
We were not given a room with a view as we had requested, nor were we upgraded
at our arrival. (Being a 10 year Gold level SPG member and being an American is not going to benefit you here) Instead we received a room looking down on a metal roof covered in pigeon droppings. It was hot, it smelled of crap and the flies were all over, so we were unable to open our windows. The 2 Concierge we spoke with should not be working with the public, they were rude and mostly of no help giving answers to our questions. We are big tippers but gave NONE at this Hotel. Their loss. Stay here if you are French, or speak French. Otherwise I would pass.
September 8, 2014
Rated 1 out of 5 by unsatisfiedguest88 Needs Improvement
I am an platinum member and felt that my check-in was not satisfactory. The service provided by the staff was not welcoming and she did not try and accommodate any of my upgrade requests. I booked 2 double rooms and only 1 double room was available when I arrived. The room was very small. The door to my room was very difficult to open as it kept getting jammed. Full length mirror not available in my room. Coffee machine was not provided in the room and it was very inconvenient that you had to pay a service charge for coffee or tea to be delivered to the room. A charitable contribution was also charged to my room bill without prior consent. Overall I felt that the hotel did not deliver the quality of service and amenities promised by the starwood standard.
September 5, 2014
Rated 5 out of 5 by Pamiemck Excellent location
I thought the prices for a glass of wine and a coke soda were very overpriced in the garden restaurant setting.
September 4, 2014
Rated 5 out of 5 by Fitch415 Oh la la!
We stayed in a junior suite with a view of the Eiffel Tower, and can’t rave enough about the excellent experience we had!
The room itself was quite spacious: high ceiling, separate dressing/closet area, and a good sized bathroom. Lots of floor space around the bed with ample room for sitting chairs and tables. Pairs of French doors both open onto a small balcony over Rue de Rivoli, so you can step outside and enjoy the view. We didn’t have any problems at night with noise/light from the street below with the windows closed and shades drawn.
The shower had ample water pressure, heated up immediately, and the shower head was plenty high for taller people. There was no exercise bicycle in the bathroom/dressing area that some people have reported, but I think we would have chuckled if there was. The toiletries were Hermès which has a nice wow factor, but I find them to smell too perfume-sweet.
The king bed was more like two twin mattresses pushed together, but it was firm and comfortable. The French don’t seem to use top sheets, so if you want a sheet between you and the duvet you might have to ask for “un drap” on your bed. (Do this when you check out your room so it’s not a surprise at the end of the day when you’re ready to crash.)
The Concorde metro station is a short walk away, and you can easily walk through the Tuilleries to the Louvre as well. It’s a ritzy area of 5-star hotels but you can still find plenty of cozy restaurants nearby (several within one block) if you don’t want to stray too far for dinner.
The staff was friendly and helpful as we’d expect at any Westin. If you don’t know any French, the front desk staff is fluent in English and you won’t have a problem. We felt like royalty when the hotel treated us to an upgrade and some delicious Champagne and macarons during our stay.
Tip: The junior suite with view probably isn’t available with points directly, but you can call SPG to book the junior suite and then contact the hotel to upgrade the view for a good value.
September 3, 2014
Rated 5 out of 5 by mike626 Two nights in Paris
Short trip to Paris. Only two nights, but two great nights This hotel has been our home base many times and every time the experience has been phenomenal. The staff, the food, the room--all five star. Thank you for being our home away from home in Paris.
September 1, 2014
Rated 3 out of 5 by Bob38 No hot water
We were in Paris for one day. We had reservations at a very nice restaurant the evening we were there. When we arrived we were told the hotel had no hot water due to a problem with the City. We were told if we really wanted to clean up before our evening out we could go to another hotel a few blocks away just for a quick shower. This hotel is in a great location, our room was very nice however the staff was not helpful and we were charged the full rate despite the lack of hot water to shower, shave etc. It was very disappointing response by hotel management to this problem.
August 28, 2014
Rated 5 out of 5 by Di38 This is hotel beautiful!
This is one of my favorite hotels, in one of my favorite cities.
August 26, 2014
Rated 4 out of 5 by sjls The hotel has a great location, room was spacious
Our stay was excellent, although the housekeeping staff did not replenish bathroom toiletires as required. Also clean drinking glasses where not change once during our stay. Otherwise a wonderful experience.
August 26, 2014
Rated 5 out of 5 by ShellieM This hotel has great accommodations and proximity to sites and shopping was perfect
Fabulous location with fabulous accommodations. Close to many historic sites and shopping was a breeze. In the heart of Paris.
August 25, 2014
Rated 4 out of 5 by mjc331 great stay in Paris
This is a lovely hotel, beautifully located near major landmarks, well maintained and expertly staffed. My only complaint, which I felt unimportant, was that the rooms are quite small; I had difficulty sitting at the desk because there was so little room to pull the chair back. But my stay at the hotel was otherwise so pleasant, I have to give them kudos.
August 24, 2014
Rated 2 out of 5 by smelled2014 smelly
The hotel seems tired and over used. There was a strong scent in hallways and lobby. And, the staff at the concierge desk was merely tolerating our questions, until they could say "No" to almost every answer.
August 23, 2014
Rated 2 out of 5 by rad97 Nice ground floor, but rooms and housekeeping - eh.
Advertised as a 4-5 star hotel and upon entering it looks very nice. Once in your room, however, not so much. In need of a heavy renovation/remodel. Beds were too hard, pillows too soft, comforter OK but stained, bathrooms need new everything, etc.
The housekeeping was very uneven. Some days our room looked untouched and others OK. Some requests were met immediately and some ignored. Food was good in the restaurant (had buffet breakfast and dinner), but typical of Paris overpriced. Nothing like a 9 euro coke.
Front desk was prompt, but not overly friendly or helpful on check-in. Had requested a set of connecting rooms with a king and 2 twins, received 2 kings. Of course, our boys fought every night. Also requested a view on a higher level, no can do.
Concierges were generally good to excellent. Wait staff and door/bellmen also seemed very attentive. Just not a 4-5 star hotel. If you expect a 3 star facility your expectations will be met. The location across from the Gardens and down the street from the Louvre was excellent and convenient for walking, shopping, eating, touring, whatever.
August 22, 2014
Rated 5 out of 5 by hippiegypsy AMAZING HOTEL!!!
Without a doubt probably the best hotel I have ever stayed. Staff was exceptional, location was exceptional and service was the best ever. Mr. Emmanuel Richardet and staff really have it together and I hope my fellow SPG members get a chance to visit this fabulously run hotel. Merci beaucoup!!!
August 22, 2014
Rated 5 out of 5 by jenn1B perfect location
perfect location, fantastic staff beautiful htel, making my first trip to paris like what i had hoped
August 22, 2014
Rated 5 out of 5 by SMDlately The entire hotel staff
Every encounter we had with every member the hotel staff (every dept. ) rated an eleven on a scale of 1 to 10!!! Tres bon!
August 17, 2014
Rated 5 out of 5 by AlbertoMD Home away from home
We were greeted like long lost family & shown to a charming room overlooking one of the world's most beautiful cities
August 17, 2014
Rated 4 out of 5 by 60Barbie Tres Chic
We enjoy Westin in Whistler and Hawaii, but most of all Paris. What a surprise! We really enjoyed it.
August 8, 2014
Rated 5 out of 5 by weisy Hotel features
I was well pleased to see that the hotel was more beautiful in person than the pictures. The cleanliness and marble floors in the foyers and bathroom was spectacular. I could not have asked for a better stay. The bar with its candy apple red carpet and beautiful leather chairs were breathe taking. The atmosphere in the bar was very personable and appreciated.
August 6, 2014
Rated 2 out of 5 by orient10 Disappointing
I was highly recommend this hotel before,but not any more. so disappointed about the last experience at 26Jul2014. I arrived little bit early(10:30am)and ask the reception if I can check-in,the young guy answered me with a porker face even I am smiling.after few minutes,he said I need to wait till noon. I'm ok with that,so I just wait at the bar.before 12 o'clock,the apps Starwood software just sent me a signal that's my room is ready,so I went to the front desk for sure. A woman looked aged standing there,and I thought she must better than the young guy,but I was wrong!!! I said"I get the message from ..."she quickly cut my words down,and said "we sent a lot of message! show me your ID!"what?!are you a police?why talk to me like that,can't you at least let me finish my word then ask?Did the hotel knew your front desk treat guest like that?maybe your guys were very busy all days,but a smile won't be too difficult I think.
The other persons still as nice as always( doorman, housekeepers, restaurant waiters...the girls I met when I check-out)
August 5, 2014
Rated 5 out of 5 by Vicki99 Exceptional staffer
Besides an amazing location, beautiful decor and an overall elegant feel, the Westin Vendome has Ines Rodrigues, Duty Manager. While every staff member I dealt with was terrific, Ines was exceptional. Her gracious professionalism was the best SPG amenity we received. I would recommend the Westin Vendome on its own merits, but Ines Rodrigues is icing on the cake!
July 31, 2014
Rated 5 out of 5 by Todd333 This hotel was excellent.
This hotel was excellent. The customer service was great. The overall experience was exceptional. The staff was very helpful, responsive, courteous and professional. The concierge staff was extremely helpful with recommendations and reservations. We plan on coming back to Paris and we will stay at the Westin Paris-Vendome when we come back. Thank you for creating a memorable and wonderful experience. Keep up the good work!
July 30, 2014
Rated 5 out of 5 by DCAnniversarytourists Exquisite Anniversary experience at Westin Vendorme
My husband and I celebrated our 10th wedding anniversary at the Westin Vendome Paris and it was a perfect experience from beginning to end. We were greeted by very friendly hotel staff, and upon check in we asked for a room with a view. We had booked the Jr. Suite but none of these types of rooms were available with a view of the Eiffel Tower, so we were given a second option to stay in a regular King room with the view. This was definitely worth it, as the room was still plenty spacious especially for European standards, and we could see the entire skyline of all the major monuments from the Louvre, to the Eiffel Tower, all the way to the Arc de Triumph and we had a mini balcony on the 3rd floor. It was phenomenal. An added bonus was that the last day of the Tour de France took the cyclists right in front of our balcony! The facilities were wonderful, there was a beautiful courtyard with restaurant that overlooked a fountain. The location was right in the middle of everything with easy access to metro which we took from/to the airport, and in walking distance to many of the attractions. The only negative is that the hotel is right in front of an amusement park in the Tuilieres Garden, which distracts and takes away from the beauty of the skyline. However, our room had very good soundproof windows and we could not hear the noise when we closed the window. We were able to check in early and while we waited for our room they provided a complimentary drink at the bar. We had the buffet breakfast at the hotel each morning which was very tasty. As an added treat, the hotel provided us complementary Champagne and macaroons to celebrate our special occaision on our first evening in Paris. Our SPG Gold status was recognized and we chose the free internet in the room as our benefit upon checkin, and we appreciated the outlet at the desk that took our US plugs! The concierge were very helpful and knowledgeable and helped us get tickets to the museums, boat tour and reservations at good restaurants. Overall we had a wonderful time thanks to Westin Vendome hotel and staff. I would recommend this to any friend and hope to visit again!
July 29, 2014
Rated 5 out of 5 by Beancounter1 Great location in Paris
This was our first time staying at the Westin Vendome. We found it to be excellent. We were promptly greeted and were able to check into our room early (about 3PM), which was nice after such a long trip. We did pay 30 Euro a night to upgrade to a deluxe room and found it well worth it. Our room was very comfortable. It had a king bed, desk area, small sitting area with two chairs and a walk-in closet and nice sized bathroom. We were on the fourth floor and had a small balcony you could stand on which gave us views of the statue of Napoleon in Place Vendome as well as views of the Louvre and looked over into the Tuileries Garden. Very nice location. Housekeeping service was very good--had both daily cleaning and turn down service. We needed extra hangers which were promptly delivered. The only constructive criticism we would offer is that we tried to conserve and be "green" by handing our towels, etc. but we think sheets were being changed everyday and we know towels were changed every day even though we hung them up. Washcloths were changed out often twice a day! While we appreciate this level of service it seems unnecessary and would prefer to use our linens longer in an effort to conserve water and energy. That said, it was a wonderful hotel experience and we would definitely stay there again. Also, the location to major sights like the Louvre, d'Orsay can't be beat. Very convenient to the Metro (subway) which we used a great deal to get around. Would highly recommend but do suggest paying the extra to upgrade to a larger room.
July 29, 2014
Rated 5 out of 5 by ZSister EuroTrip
Excellent, exceptional and remarkable service!
July 27, 2014
Rated 5 out of 5 by Gin47 Elegant & Excellent
We thoroughly enjoyed our stay at the Westin Vendome and would recommend it highly. Great central location too.
July 27, 2014