Rated 2 out of 5 by Peter27 Totally feel the effect of cost cutting measures
40 minute wait to check in.
(Only 1 person on staff checking people in, answering calls, and handing out extra cups and other things.)
Toilet leaks/runs - just noise problem at night.
Worst check-in experience in a Westin ever!
Hope the rest of my stay improves.
June 2, 2013
Rated 4 out of 5 by Andy76 Great Location
A good value for this very overpriced city . The staff was the greatest and always trying to help with anything from directions to places to eat . The location is great for walking and using public trans . All hotels in this area have very poor parking options with VERY high parking rates ! Use other garages close by and save a bundle . I don't think they had a pool but we were to busy anyway .
July 15, 2014
Rated 2 out of 5 by JocP Bad Cleanliness
The location was great for this hotel however the cleanliness of the room for the price was ridiculous. I found used undergarments in a drawer and hairs in the bathroom. I wouldn't return to this hotel if I visited DC again.
September 13, 2013
Rated 5 out of 5 by Tribalattorney Frequent Business Visitor
I want to take the opportunity to laud your daytime concierge person. She was always very friendly and extremely helpful every time I needed a service such as sending a fed ex etc.
The rest of the front desk and bell hop staff is also very friendly and helpful.
July 17, 2014
Rated 2 out of 5 by Zoomtide Unsatisfactory Starwood Property
The first room assigned to us was not clean. It appeared clean until we pulled back the comforter and saw several small/medium sized black hairs lining the sheets making it obvious the sheets had not been changed. The chair had a large brown stain on the seat cushion that appeared to be chocolate or feces. The lamps were all unplugged,and the trash can was placed in the middle of the walk way. Who ever "cleaned" the room was in a hurry. The second room we were assigned was better but still very un-Starwood like quality. Dusty, worn down, old and not up to Starwood standards.
The lobby didn't have the signature Westin smell. The staff was slow to reassign us to the second room. We were told a bellman would bring us new keys within 10 min but never showed up. After 30 min of waiting we went down to the lobby and got the keys ourselves.
The hotel is not up to Starwood standards and needs a good gutting and renovation. It also needs a housekeeping that takes their time in cleaning the rooms. I am disappointed and would not recommend this hotel to anyone. I also will not be back and makes me question my Starwood loyalty.
September 1, 2013
Rated 5 out of 5 by Taylor8 My "New Home" in D.C.
I was so impressed by the EXCELLENT Customer Service on all of the Staff on all shifts. Well, Equally impressive was the Generous Upgrade 1 month or weeks before scheduled arrival with matching email to ensure the whole team knows you're coming. Carrie was so helpful resolving my problem when I needed to postpone my stay.The only downside when you have late check-out on a busy weekend is that you'll deal with the influx of guests checking-in so be prepared to allow 30-45 mins. to wait in line to validate your parking & get your car. I would like to see more HOT DEALS or packages for the rest of the year.
March 19, 2012
Rated 5 out of 5 by Mary612 The staff was beyond excellent!!!!!!
My husband and I came in on Sunday, June 23, and during that trip we found out his mother had died. I had to change the reservation, the comped the parking, the helped us with getting a train back. My brother was also staying, we changed his reservation and then changed it back. I needed to get to my car to show a friend where all the features were so he could drive it back, your valet was extremely accommodating. The superb, professional and compassionate services during this difficult time went above and beyond, you should be very proud of your staff.
June 25, 2013
Rated 1 out of 5 by unhappyguest321 Unsatisfactory Room and Bathroom
As a Starwood guest you expect a certain level of comfort and cleanliness…this was my third attempt to give SPG another try after two prior negative experiences; (Philadelphia and New York) only to be disappointed yet again with the lack of cleanliness of the room, bedding and bathroom. In the first room the bedding had multiple stains, the pillows were old and soiled and the bathroom ceiling was cracked and flaking/peeling. Front desk staff and the manager were very attentive however, first impressions are lasting impressions and my family and I are left with the impression that all SPG hotels lack the commitment of providing guests with clean bedding and rooms ...
June 26, 2014
Rated 2 out of 5 by DonaldTrump Not Trump Tower
Stayed in rm 1115 for 3 days. This hotel should not be a Westin @ 200/night, more like a Days Inn @100/night.
Our list of problems:
- Asked staff to see if we could check out later than 3pm on Sunday (our confirmed time). He said we would need to check out at 1, but then said 3 would be fine. He said he would program card key to work until 3. At 1pm, card key stopped working.
- Sheets and towels were clean, but stained.
- No sound seal between adjoining rooms - got to know our neighbors better than I would have liked.
- No door silencers on entry or BR doors.
- Entry hall light fixture was hanging/partially connected.
- Shower curtain at least 1 ft too long, serious trip hazard.
- Shower rod bent down (probably from people tripping on curtain)
- Hair dryer weak, anemic
- Stains on ceiling in entry hall
- Both HC bar and shower curtain - loose/ hanging escutcheons
- Back lit mirror in BR missing top bulb.
- Elevators were a joke, two banks opposing each other, not coordinated (two separate buttons in each lobby). Some times, you would get the express trip, other times, 5- 6 stops. Try connecting the system.
Seems like the maintenance staff needs a kick in the butt.
July 15, 2014
Rated 5 out of 5 by NanaAma excellent hotel
nice hotel for either business or pleasure.... ll certainly come back for more pampering
July 15, 2014
Rated 4 out of 5 by mbrown1 nice reno
The renovations are well done. Lobby and bar are well staged and comfortable. Parking is even more expensive but that is customary for this area.
July 14, 2014
Rated 4 out of 5 by Riley2 Smelly Room
The front desk and customer service in the lobby was outstanding, I was met with a warm, friendly greeting. The staff members there were all super helpful and extremely nice. My only complaint was with my room. Room 705 has a horrible odor. Smelled like a dead rodent was stuck in a vent and later it smelled like rotten eggs just to be polite. I was just too tired to go downstairs or call to complain. So I went to sleep with this lurking odor in room only to wake up to a new bad odor of rotten eggs in the morning. Your engineering department might want to check this out before a new guest occupies this room. Other than that my experience there was very pleasant.
March 18, 2014
Rated 1 out of 5 by Matt7386 11 pm construction?
I hate to add to the negative reviews, but I will start by saying I knew there was construction that was supposed to take place during business hours. I didn't mind because I did not plan to stay on the property during the day. However, as I sit here and write this 11 o'clock on a Thursday night, construction is still going on. I hear a saw and constant hammering. I called the front desk about a half hour ago and they said they would take care of it, but unfortunately that has not happened.
At this point, the property does not have any redeeming qualities. The restaurant and gym are nonexistent. They lobby is practically outside, the rooms are outdated and have thin walls, and there are no other amenities. As much as it pains me to say this, I recommend avoiding this hotel at all costs. I'm a loyal spg guy, but this is unacceptable.
February 13, 2014
Rated 1 out of 5 by Roadrunner2 Disappointed!
Hi: I just wanted to pass on feedback that my most recent stay/experience at your hotel was less than satisfactory. The entire hotel had a dreary, worn down look and the room furnishings (chairs, sofa) had decidedly seen better days. Dinner at the restaurant was so-so. For the price I was charged I expected a much better experience--came away disappointed. Had to pay for breakfast and internet over and above exorbitant room rate. I just did not perceive value. Thanks.
September 23, 2013
Rated 1 out of 5 by JukeBox9 Good Hotel; Horrible Service
I am generally a big fan of the Westin. But this location was a nightmare - the staff are unfriendly, and there was remodeling / construction going on in the room next to mine - which started in the early hours of the morning (possibly middle of the night). When I complained to the front desk, they acknowledged there is some construction going on but did nothing to correct the inconvenience. Highly unprofessional behavior from such a well-regarded brand.
September 24, 2013
Rated 1 out of 5 by chef2 A Westin let down
Westin in my mind reflects a high standard. This particular property does not honor your reputation. The carpet leading to the restauant is so dirty and worn, one hardly finds comfort in eating if the floor is that dirty. We called for a bellman, waited 20 minutes, finally did the job ourselves.
I generally love Westin and stay often, almost Platinum. I would never stay in your Wasington property again. It does not remotely speak to the Starwood brand.
June 25, 2012
Rated 3 out of 5 by SPGStayer123 One Night Stay
This hotel offers great rooms, comfortable beds, and a great layout. Having stayed at a number of hotels due to large amounts of travel, my biggest issue with this hotel is service. Upon my arrival on Sunday night, there was no staff to help me with my bags. Upon entering, there was no-one at the front desk. It took over 3 minutes, and me finally going behind the desk towards the back room to get someone to assist me. After check-in, I called for room service, and the late night menu has no hot food, only cereal, fruits, salad and one other item i can't remember. Needless to say, there was no menu in the room. With an attempt to get information from front desk for alternatives in the area, I was put on hold and forgotten. So while I would recommend this location based on the hotel it self the staff and service is something that would need improvement, particularly the night staff.
July 8, 2014
Rated 1 out of 5 by shan0123 Under construction
This hotel is under construction, and has been for some time. Until now it has been manageable, but I checked in this week to find no lobby, no functioning gym, basically a construction zone. They didn't notify me in advance of checking in - not acceptable when I am Starwood platinum and reserved a room based on certain amenities. I then returned to the hotel after a long day to find my room hadn't been cleaned and no linens.
November 18, 2013
Rated 2 out of 5 by gman63 upgrade needed in appearance & staff
simple tasks like checking in w/valet upon arrival was taxing and not well coordinated; my room - upgraded to a suite, had worn carpet, a broken shower door, stained furniture and felt like a room that's often been used by bachelor parties; tired w/stains in carpet & furniture ; noise from atrium bar echoes all night through center court …..
I have never stayed at Westin like this - amazingly poor & in need of overhaul
November 18, 2013
Rated 4 out of 5 by Belkis1066 Cool but over rated
The hotel was very nice. The staff tried to sell valet parking. Kind of made us feel bad for not wanting to pay $47 plus tax plus tip a night for valet. This was the only fall back. Noisy neighbors woke us up fighting but that wasn't hotel staff fault. Concierge nice.
July 9, 2014
Rated 3 out of 5 by BBcali Nice renovation, looks unfinished though
The staff was friendly upon arrival. Walking to the room the hallway looked clean and smelled new. Needed some art or color to break up the long hall. The room was nice and modern, but there was hair in our bathtub. They responded quickly and sent housekeeping to clean it. We went out in the morning and noticed that weather stripping on an adjacent rooms door was falling off and notified the front desk...3 hours later they still hadn't fixed it. Some details needed to be fixed, like white paint all over the black granite on the outside of the suites, and the edges of the carpet in our room looked horrible. Overall hotel was nice, just needs to look a little closer at the details.
June 20, 2014
Rated 1 out of 5 by jackhammer Close the hotel if you are jackhammering the lobby
I have stayed at this hotel many times before and always had a good experience. That changed this past week. I cannot believe that the hotel is remaining open during heavy construction. At a minimum,guests should have been informed that the rooms would not be suitable for occupation during the day due to the jackhammering of the lobby and the dust that made the air almost unbereathable.
November 21, 2013
Rated 2 out of 5 by Bobby1010 Disappointing
Highly dissatisfied with my stay, especially for the price of the hotel. My television broke, they forgot to leave my cleaning voucher, multiple channels were fuzzy and couldn't be viewed (including ESPN), concierge was unhelpful, have to pay for internet access and have to pay extra to connect more than one device to internet. The biggest disappointment however was the gym - it was a joke.
July 5, 2012
Rated 4 out of 5 by kzieber Normal Business
After all the renovations have finally been completed, the hotel is a very nice stay with great amenities. Only downfall is the restaurant has terrible service.
July 10, 2014
Rated 1 out of 5 by Lauraj12 Westin under construction
Usually my stay at this hotel has been good, but this last stay they were doing extensive construction in the lobby and outside area. This typically would not be an issue, however they had the construction occur throughout the night, so me and my colleagues had maybe 1 to 2 hours worth of sleep. When we complained to the management staff throughout the evening, they disregarded our complaints and offered no alternative solutions. Several other guests of the hotel were also extremely frustrated and upset, but the management staff stated that the drilling and hammer construction would continue throughout the night. We were very disappointed in the Westin's management response.
February 15, 2014
Rated 1 out of 5 by grayson58 Charged $250 for parking that I didn't use
Nice hotel and good location but be sure you review your portfolio before you leave. Of course, you'll have to pay for internet service to be able to check your portfolio, but that's another complaint. I'm so used to everything being fine on my final bill that I didn't bother to review my bill until I started filling out my business reimbursement statement. Imagine my shock when I saw that I was charged $250 for overnight parking, which I didn't use. To add insult to injury, I have called the hotel several times and still have not been able to get through to anyone and no one has had the courtesy to return my calls. I would be willing to assume that this was a simple mistake, but this is the second time this year that I have stayed at a Westin brand hotel and been charged for services I did not use.
July 2, 2014
Rated 2 out of 5 by Ted84 Bad service, bad facility
The staff failed to credit Starwood Preferred Gold benefits and charged us for things that are supposed to be complimentary in recognition of our brand loyalty. It took a half hour on the phone to straighten it out and involved staff recurrently putting me on hold and forgetting my issue when they finally picked up again-- this is frankly unacceptable and well below even minimal standards of normal customer care, much less customer care for someone in a loyalty program. I had to call member benefits at corporate to get help (very good and friendly help at that), and even the member benefits representative had to call the facility twice to get someone on the phone.
Lastly, the facility feels older and needs updating--the gym was recently redone, which is very nice and a big improvement. I think the rooms are scheduled for upgrades as well, but until those upgrades are in place, it remains substandard for a Westin property. I would not recommend.
October 2, 2013
Rated 1 out of 5 by LegislativeConf Tired Westin
The interior of the hotel needs to be refurbished. Carpets are worn and the interior needs to be painted. The fitness center was dirty and the equipment needs to be updated. Three of us were to get upgrades with king beds. My room was downgraded and the others were given downgrades as well. Very poorly handled reservations for the conference.
May 12, 2012
Rated 4 out of 5 by DWms The hotel is very nice and the customer service was great.
The hotel was beautiful, It was very clean and customer service was great from registration, valet and restaurant staff.
July 9, 2014
Rated 2 out of 5 by churchbw Needs Updating
The room I was in (834) has a cracked window that has turned brown from all of the rain I assume. I was told it had a view but it overlooks the building across the street. I cannot believe the rate was $314/night for a room that had double beds, was nowhere near the elevator, no view and had a cracked window.
September 22, 2013