Rated 5 out of 5 by JoeySD Nice Experience
Great hotel, well ran. Only complaint was the pool, pore service options for poolside food and beverage. I had just signed up for Starwood Preferred, and was blown away by the extra recognition, preferred floor, keys, etc. I am excited to hear that they are updating the hotel. Thanks for a great experience!
November 17, 2013
Rated 4 out of 5 Concern and Dissapointment
On the first morning of my stay, "security" entered the room with a pass key without any announcment nor knock.
The follow up to this incident was less than appropriate.. It was both disconcerting and absolutely unnacceptable. The story i was given is that they did not know that I was in the room. Clearly there were a number of failures here, much too many to get into details here. Suffice to say, this experiance was both unnaceptable and certainly not reflective of the quality and the brand of this facility.
I am extremely unhappy as to how this situation was handled.
December 18, 2012
Rated 1 out of 5 by VikCeo Ugly room
As soon as I entered into our room and opened the fridge to check the stuff I was highly annoyed to see that fridge has someone's leftover bottles.
What a bad management of the rooms where the room is not properly inspected for leftover stuff by previous guests.
This puts a lot of questions on how well the room has been cleaned or if really cleaned well or not. I was quite suspicious for my rest of the stay if the room is cleaned just superficially
When i called the front desk personally before leaving the hotel for a tour they said they will take care of the room well and clean it properly. On return the only thing cleaned was just the fridge. They did not even bother to clean the trash.
It was big disappointment for me.
September 4, 2012
Rated 4 out of 5 by Swsarasio Refurbishment
It is good to know that this hotel is being refurbishment. However, it is suggested to let the guests know before their arrival. During our conversation with the staff, we cannot reach them clearly. But, the front desk and shuttle bus staff are very friendly and helpful. The room is clean and comfortable. We look forward to seeing the new image of this hotel.
January 5, 2014
Rated 5 out of 5 by ArizonaMama Above and Beyond
My husband, baby and I recently stayed at the San Diego Westin on Broadway for a family wedding. From the moment we stepped into the hotel lobby, we received excellent service. Traveling with a baby can be stressful, but the staff at the Westin went above and beyond to make our stay go as smoothly as possible. They immediately had a crib set up in our room and then called to make sure that everything in our room was up to par. On my way to dinner I accidentally dropped my wallet and the valet took time to alert the front desk who made sure the wallet was waiting for me upon my return. The waitress who served us breakfast in the hotel restaurant was friendly and very accommodating. We would return to this hotel in a heartbeat for the service alone!
June 3, 2013
Rated 2 out of 5 by Benn Needs improvement
When we arrived to our room the key cards would not work. So we went back to the desk dragging our luggage and received another key cards. Again the key cards would not work. Back to the desk again! When we finally got into our room we noticed the safe was locked we had to call maintenance. Then in the bathroom one of the lights over the mirror was burnt out. Called maintenance again.
The front desk did ask what can they do to make our stay more comfortable. They said they would send champagne and treats to our room. We waited until 10pm it never arrived so we called the desk and they apologized and sent it immediately. The 2nd day after the maid cleaned our room I stepped into the shower that morning and the shampoo was not replaced so we had to use a bar soap.
March 7, 2013
Rated 4 out of 5 by Dinhtown Nice location
Nice location. Be glad when construction is finished
January 6, 2014
Rated 5 out of 5 by Lizag Excellent hotel and outstanding employees
I stayed recently at the Westin San Diego and loved the hotel accommodations. The employees were absolutely outstanding. Teresa at Coast Restaurant was courteous, professional, and efficient in her service. By the way, the food at Coast was delicious. One night, I got locked out of my room. The housekeeper promptly called the maintenance person, and the problem was solved immediately. Another night, the front desk employees helped me to get access to the WiFi at the lobby. I will definitely stay here again.
May 1, 2012
Rated 5 out of 5 by kkkkatie Can't wait to return
So conveniently located downtown. The staff was attentive, professional and friendly. The room was most comfortable and the bed was awesome. The main lobby was under renovation which was cordoned off so we missed seeing that portion.
October 28, 2013
Rated 3 out of 5 by Laurie25 Subpar Westin Experience
I am a Westin loyalist and not a complainer. This property did not live up to typical Westin standards. It is undergoing extensive renovations which shrunk the lobby, hid the bar, and forced me to fill out a new waiver every day to go to the YMCA for a workout. Hard to believe they booked corporate meetings during this kind of renovation but I could accept these as inconveniences. Was surprised to find no club floor/lounge--never been to a Westin without one. In addition, our room was never cleaned for 2 days, and the elevators consistently took forever to come and were often too full to allow us to get on. Another small thing or 2--no full length mirror in our room, and these were not the down pillows I have come to love at Westin properties. The one positive was the attitude and friendliness of the staff, who were constantly apologizing for the shortcomings of the property. I will remain a Westin loyalist but I would not stay at this property again.
October 17, 2013
Rated 5 out of 5 by Alex714 One of my favorites
I've stayed at several hotels in San Diego. This is one of my favorites and have stayed here a half a dozen times. The staff is always very attentive our needs. The beds are very comfortable and the rooms for the most part are clean. I'm big on clean rooms and clean bathrooms. The hotel is walking distance to shopping, gas lamp and Sea port village. I would definitely stay here again.
October 6, 2013
Rated 5 out of 5 by Sparkle2117 Wild about the Westin in San Diego (400 Broadway)
The staff knows how to take care of guests and exemplify customer service excellence. Starting with Rebecca who checked us in through the use of the very cool Athletic club across the street while the Westin's gym is undergoing a renovation we received top flight treatment. Loved the great location that's within walking distance to many venues. Great time and great place!
September 30, 2013
Rated 5 out of 5 by Nina2012 Excellent Service
The service here was outstanding. I arrived during a busy convention, and I was able to check in to my room early. I would also specifically mention Stephen, the front office manager, for providing excellent service as he helped my roommate and I with a room change. He even remembered my name the next day. Will definitely stay here again. As a bonus, amazing views from the room.
March 29, 2012
Rated 1 out of 5 by bobby18 renovations? over the Holidays?
A bad choice renovating during the festive Holiday season. Tiny bar, noise all day, and nothing decorative. Poor timing.
January 1, 2014
Rated 3 out of 5 by Niwat Average hotel
Average services. I put the green-choice card which mentioned a $5 reduction or 500 star poit for each night that I decline room service but did not expect that it applied for the whole stay. Therefore I was disappointed that my room was not clean and no replacement of shampoo or bath gel on the third night I came back from meeting. The card should make it clear. I stayed for 5 nights and was disappointed by the services provided.
May 22, 2012
Rated 2 out of 5 by Starling Concierge
At multiple times we used guest services and Concierge and each time we found that what we requested or were told did not happen and we would half to repeat our request. We wanted a spa that did nails. We were told about a different spa because Westin did not. We arrived at spa and they did not do nails either. Spa indicated that they have several issues with concierge lately. It appears that there is also an issue wi with
January 1, 2013
Rated 5 out of 5 by DrJay I felt like this was MY hotel the way the staff treated me!
Friendliest staff on earth!
I can't say enough about Melissa, Rae, Zulema, and everyone else who made me feel like a valued guest.
The bay view rooms are spectacular (especially at night). And the Green program was the best I've encountered.
One odd thing: the restaurant had random hours. It was supposed to be open all day but would randomly close and send you to the bar for food. Very weird!
June 9, 2013
Rated 2 out of 5 by trinity Bad experience
I was so looking forward to my stay in this hotel but was VERY disappointed. Our room was not cleaned, the bathroom door did not close and the phone in our room was broken, so we couldn't call anyone. When we reported our complaints to the front desk, they offered complementary breakfast but my order for food never came out of the kitchen! People here need to get it together!
June 9, 2013
Rated 5 out of 5 by SusieQ2 A great conference site
I stayed at the Westin San Diego for the Rare Book and Manuscript conference June 18-22 and found the facilities to be impeccable. The conference was definitely enhanced by the hotel. In addition, the pool was under repair, so a hotel van shuttled us to another lovely pool in the area and then picked us up. Does not get better than that!
June 25, 2012
Rated 5 out of 5 by Bonbon1 Fantastic experience at the Westin!
We came to San Diego to attend a conference and chose the Westin at 400 West Broadway as our hotel. The staff in every capacity were outstanding. Given everything going on you could say we were high maintenance visitors. I had locked myself out of my room by accident and security was upstairs in under five minutes to let me in. At the breakfast buffet I saw a Mexican dish I had never had before and when I asked what it was the waitress not only described what was in it but offered to make a fresh one for me to try. The concierge gave excellent recommendations on what to see and how to get there. When we ordered room service our food arrived in fifteen minutes. The room was spotless and well cleaned every day even though there were shopping bags everywhere since we shopped till we dropped. Overall, I couldn't have had a better experience. Oh, and the shuttle driver to the airport was sensational. He has worked at the hotel I believe for almost seventeeen years. Outstanding in every respect.
July 14, 2013
Rated 2 out of 5 by sdrtal not what I was expecting
We chose the Westin as first time guests to stay for New years eve. When we arrived, the concierge initially told us a different rate than was quoted over the phone. She first used my boyfriend's credit card, stated it worked but the comnputer system could not check us in, then used my card, and said the same. After disappearing for over 15 minutes, she returned and tried the first card again and said it worked. We have since noticed that both of our cards were charged for the room. The room in itself was average, but we notice the bathroom had no basic amenities. There was no soap for washing hands! The shower drain was clogged so when you showered you were ankle deep in water. The room was not very clean, with stains on the chairs and comforter. We were only there for one night so decided just to let it go until we saw the double charge. We have stayed at other chain hotels which were much nicer for MUCH less. This will be our first and LAST stay at a westin.
January 2, 2013
Rated 4 out of 5 by marZ Good for the Price
-Location is near all the interesting areas of the gaslamp district. The savings of this hotel was worth the extra little walk.
-Room was clean and the hotel was quiet.
-I was upgraded to a Deluxe Bay View room, which had a good view compared to what I imagine the other side of the hotel looked like.
-Front desk people were nice at check-in
-Lobby has some pretty cool looking chandeliers and is otherwise quite nice.
-Parking was expensive ($15 for public parking across the street, even more for valet at the hotel)
-My room's wifi was extremely slow. Was extremely annoying.
-Did not get upgraded to a suite because there are only a handful (either 4 or 6, can't remember) and all were taken.
-The continental breakfast spread was basically just cereal. If you're platinum status, take the extra points for your platinum amenity.
-My room's mini fridge was unplugged, and it took quite a bit of effort to get it plugged in due to the built-in furniture and plug area.
September 16, 2012
Rated 5 out of 5 by Sark124 Excellent Experience
This was my first stay at this Westin Hotel. Although I only stayed overnight for business, the facilities and especially the staff were exceptional. I will not hesitate to stay here again, and will be glad to recommend it to friends and colleagues.
June 21, 2013
Rated 1 out of 5 by Rickey52 Great Staff
Excellent experience with the staff. They could not have friendlier or more helpful. They were fast and lots of smiles like they really enjoyed having you there as a guest. It is a beautiful hotel with lots of ammenties, and the food was excellent.
February 22, 2013
Rated 5 out of 5 by Anonymous12346 Weekend Getaway....
We gave our son and his wife a "1-year" weekend anniversary gift. The room was great, the staffs special attention to detail for their visit was top notch.
July 29, 2013
Rated 5 out of 5 by Bobss01 First Time in San Diego
This trip was planned as a short get-away for my wife and I, and our first time in San Diego. We chose the Westin based upon our prior experiences with this brand.
We were not disappointed. The room was comfortable and clean. The location was perfect. Most of all, the entire staff was exceptional.
We had an unfortunate situation with some other quest occupying the room next door. Management quickly and professionally took care of our problem. Everyone from management to housekeeping give us the feeling that our presence was appreciated.
The only down side was the construction. We'll have to visit again after all the remodeling is done.
Thanks for a good stay during our first time in San Diego,
Bob & Susan
November 25, 2013
Rated 5 out of 5 by Jalene The Staff are amazing
I do meeting planning for my association and have held several meetings at San Diego Westin over the past 6 or 7 years. While this hotel is nice, clean and location is decent (closer to Gaslamp would be my preference), I come back year after year because of the staff. I wish I could replicate them at the other locations I hold meetings at. While they do have a glitch come up now and then, they are great at handling it. Paul is by far my favorite but I also love working with Baron and Luke. Claire is new and has caught on quick and does a great job as well.
My members also appreciate how the front desk staff recognize them as returning guests.
November 19, 2012
Rated 5 out of 5 by Heartsong Great Conference, Great stay
Most everything was wonderful about my stay at the hotel. I was unexpectedly handicapped just before my trip and the staff was most helpful to me.
October 2, 2012
Rated 5 out of 5 by Manati1 Excellent location
Love this Westin property. The staff is genuinely friendly and curtious. The facilities are beyond expectation and the location is unbeatable.
September 22, 2012
Rated 2 out of 5 by Alpo13 Hotel Under Construction
Until construction is completed I would not recommend this hotel. It was very noisy inside.
Also, the shower trim did not work well at all. I needed a wash cloth to be able to pull up on the tub spout diverter hard enough to get the water to divert to the shower head. The handle on the unit was very hard to shut off, and the shower plate showed cold to the left, but when you went that way the water got hotter.
December 16, 2013