Rated 5 out of 5 by physiciantraveler48 Another Excellent Stay at This Lovely Hotel
I have stayed at this property 10-12 times but never took the time to write a review. My stays have been uniformly wonderful. I love the greetings from the staff, the location of this hotel near the casino/french quarter/convention center/warehouse district/aquarium, the lovely views from the rooms, and even the very good quality food from room service (though I feel guilty not eating out in a food town like NOLA). The lobby has undergone a nice renovation and the rooftop pool is always a hit with my family. In summary, this is my favorite hotel in New Orleans and I look forward to my stay here 2-3 times every year.
April 27, 2014
Rated 2 out of 5 by genazel 2013 iws
The hotel is a great location for walking to convention center or French Quarter. However we were plagued with basic issues. The housekeeping staff did not make up our rooms, and when calling the front desk to specially ask - the rooms were still not cleaned. The front desk staff kept holds on our credit cards for almost a week after we departed along with the actual charges. The business center could not handle a PDF document?? I was online with there tech support for over a half hour - twice!. It's too bad because the overall appearance of the hotel has great potential.
October 22, 2013
Rated 5 out of 5 Best New Orleans trip ever!
My wife and I have stayed in dozens of different hotels in New Orleans over the years but the Westin will be the only one we stay in from now on. The room and view were unbelievable! The staff was extremely courteous and prompt. The location of the hotel in relation to the French Quarter was perfect. We have no complaints and can't wait to come back! Thanks so much!
May 27, 2013
Rated 4 out of 5 by Yun2008 Heavenly sleep and exellent service
It is my first business trip with SPG, especially Westin. I could completed my work, supported by Westin service: nice river view, comfortable room condition and perfect service. However, I would like to suggest manage the roof top pool. Locker and water pool was not really clean. Anyway, it was awesome experience. Thank you.
June 5, 2014
Rated 5 out of 5 by Stacey65 WESTIN NEW ORLEANS
We really enjoyed our staff. The gentlemen working out front were extremely knowledgeable about the area and extremely friendly. The Westin was the perfect hotel if you are interested in parking your car for the entire stay and being able to walk to everything you want to see.
May 12, 2013
Rated 2 out of 5 by eraps67 Very poor experience
Two of my 4 wake up calls were handled wrong. One was a 1/2 hour earlier than I requested & then there were call backs I didn't request. More importantly, my toiletries & coffee weren't replenished & my iron didn't work. When I asked for replacement - well I have a photo for that - if you would like to see it - My last day there when I returned to my room at 11PM after being gone all day - I discovered my door was left AJAR ALL DAY LONG! Creepy being a female traveling alone. The room was undecorated, bedside lighting was poor - I travel to NOLA every other month - I will never stay at this Westin again. Horribly disappointed & I travel almost every month & have never had such a poor experience.
June 11, 2014
Rated 3 out of 5 by Mack49 Bathroom issue
I think I should be reimbursed for one night due to the running toilet that was making noise.
June 20, 2014
Rated 5 out of 5 by swa777 well done rooms
At the end of the day, you want a comfortable clean room with updated amenities and a comfortable bed. This room met this goals. Thank you for the new mattress and updated bathroom in the rooms. I stayed in this hotel 15 years ago and was worried that it would be "dated" - it was far from that.
March 16, 2014
Rated 5 out of 5 by diamond753 Excellent Staycation
I purchased my stay through an online auction for the River Suite for four nights. It was magnificent!!!! The view was spectacular. We heard trains though the night but it was no bother for us. The staff was very informative on all our needs. Thank you for the wonderful time.
April 15, 2014
Rated 5 out of 5 by Victor1512 Outstanding Service!
From the front desk upon arrival to the valets pulling my car around at departure, customer focus all of the time. I am glad I cancelled my trip to California and came to New Orleans.
May 28, 2014
Rated 5 out of 5 by Smokee Antrainer Carmadelle Wedding
What a great experience, everything was First Class. Marguerite, who handled the wedding surpassed our highest expectances. From the bellmen to the cleaning staff and all those in between, made this wedding very special.
May 27, 2014
Rated 2 out of 5 by Julie805 I liked it with some pros & cons
The view of French quarter from the lobby and our room was spectacular.
People were nice and friendly.
The roof pool was great scenery was fantastic during the dusk, but the pile of trashes and dirty towels around the pool spooled the greatness of the pool. The man's room at the pool was a nightmare: toilet was clogged, shower head was gone, and the sink was dirty. It was like a public restroom.
The room was neat, the bed was very comfortable. But you need to order a refrigerator for $25 to store your own foods.
The hotel was right above a shopping mall with IMAX theater and Starbucks.
May 6, 2014
Rated 5 out of 5 by Bwest Exceptionl Westin
The Westin Canal Place is one of my favorite hotels, especially if you get a room with a river view. The lobby is a great place to sit and watch the ships go by. Only wish the property had a concierge lounge.
May 22, 2013
Rated 2 out of 5 by mjacko Front desk staff
We arrived at checkin time on Sat. There was a big line and everyone was upset because no rooms ready. I dont like it...but I get it!!!
What Im very upset is your front desk staff. They were unbelievably rude, not helpful and down right apathetic. Told me " that my status at SPG meant nothing with regard to check in"
I remained calm and treated your staff with respect (unlike several of other angry guests). But I sure didnt get the same from your front desk. I travel every week and...this is the worst experience in a long time
March 26, 2014
Rated 5 out of 5 by jmatl Million Dollar View
Great location, right across the street from French Quarter and on the bank of Old Miss river. We walked all over the Quarter during our stay. Bottom three floors have a great shopping mall and theater. Onsite parking is between the shopping floors and the hotel (surcharge). Street car right out of door. We took it along the river front and all the way to Garden District. Room clean and spacious with modern touch. Staff very nice and friendly. Best of all is the view outside of our window: French Quater side by side with Old Miss. You can't find anything more New Orleans than this. Especially when you look at them from up high, you can't hear it, but you know the music is flowing out of those bars and the river is flowing out to the sea; like they have been for hundreds and hundreds of years.
April 9, 2013
Rated 4 out of 5 by Luna44 Chief Financial Officer
The Westin at Canal Place has made noted progress in refurbishment, but furniture is still outdated. At least in room 2419 that I stayed. This is unfortunate because otherwise the room and view is excellent. Your staff was excellent in general. But a special thank you to the efficient and courteous engineer that replaced my TV to allow me to receive the CNN signal to follow the government shut-down debate. And also to Volker Dicks who brings a special quality to the Hotel. Regards,
October 21, 2013
Rated 5 out of 5 by Manju Anniversary Weekend
It was our 15th Wedding Anniversary, and our stay there was awesome. The views were spectacular!! Everyone was friendly and the hotel was very clean. Everything is walking distance, and easy to get to. Looking forward to my next stay!!
Very disappointed with the parking arrangements. When checking out, I wish the desk clerk had asked us about how we were traveling...didn't know our ticket had to be "validated" by the hotel before leaving the parking garage. Paid $25 instead of $18.
April 2, 2012
Rated 3 out of 5 by batyark Staff 10 Room 3
The staff was extraordinary--accommodating, quick to respond, and mosr helpful. The room, however,, a double standard with two beds, was not user-friendly. The only lighting(except for the entry and bathroom) were two lamps of about 40 watts brightness. the one between the beds did not accommodate reading in bed. The coffeemaker was sitiated as far away from the source of water as possible. There was no towel rack of any kind in the bathroom--nowhere to drape a pair of hose to dry. Towels had to lay on the counter.
March 24, 2014
Rated 5 out of 5 by TED13 AWESOME!!!!
WE DID NOT EXPECT THE LEVEL OF EXCELLENCE OF ALL OF THE PERSONELL IN EV ERY DEPARTMENT. WE WERE MADE TO FEEL AS IF WE WERE THE ONLY CLIENTS THERE! THE ONLY THING WOULD BE THAT THE CARPETING NEEDS CHANGING IN SOME OT THE AREAS! WE LOOK FORWARD TO BEING BACK SOON ! M/MS T.J. HELBIG
May 15, 2014
Rated 5 out of 5 by MJOJ Weekend getaway
I have stated at the Westin on several occasions and have had a wonderful experience EVERY time . The accommodations and service were excelkent and the staff boyhood friendly and efficient.
Thank you for a great weekend!
June 9, 2014
Rated 5 out of 5 by Kelly44 BEST!
This is absolutely the best location to stay in the French Quarter. We were able to walk everywhere. The hotel was absolutely fabulous and the rooftop pool has the best view New Orleans has to offer.
June 9, 2014
Rated 5 out of 5 by margo75 Beyond the Ordinary
We are considered "ELDERLY" at 75 and 73 years of age. Travelling has been a passion of ours in these later years.
Needless to say , many hotels / bed and breakfasts have provided resting places, food and service. This week we attended a wedding at the Westin The care was extraordinary and most gracious. Personality bubbled from each doorman, waiter and receptionist.
Never have we received the level of service we experienced at the Westin.
April 7, 2013
Rated 4 out of 5 by Concha80 This hotel is great.
We stayed two nights at the Westin and did not have any complaints about the hotel. The views were great, it was centrally located and very clean. The staff was very friendly and helpful. It is conveniently located near several attractions. The only complaint I have is the price for parking at hotel. It would be awesome if guests were offered some sort of validation. I do plan only staying there again during my next visit.
May 23, 2013
Rated 1 out of 5 by QMG11 Unsatisfactory Housekeeping Service
I stayed at the Westin Canal Place Hotel for 8 nights during the Christmas Holiday. I experienced issues with my room (2720) for 4 nights during my stay. On 2 separate occasions, housekeeping failed to service my room. Also, the heating and air control unit did not work. I would turn the air off at night and it continued to blow cool air. The air problem got so bad that I had to clip a towel over the air vent to prevent myself from becoming sick. I have stayed at this same hotel for 4 of the past 6 holiday seasons. This was by far my most horrible hotel experience at any establishment.
December 30, 2013
Rated 5 out of 5 by WillieWank Perfect stay except...
for when I went to pay to leave their parking garage, my parking was not validated. Im at a packed parking garage of people trying to get out so you just pay the extra and get out of there. I watched the guy who checked me out run it through their little desk machine. Don't know if it was broken or if it's just a hustle they run with the garage folk. It just left a bad taste in my mouth.
September 10, 2013
Rated 5 out of 5 by Cin52 The Westin Canal Place
Our stay at the Westin Canal Place, New Orleans, La. was FANTASTIC!!! The room was very large, CLEAN, and had beautiful views of the River and the City. Easy access to any place we wanted to go. The Staff was extremely polite and very helpful. To make make even more enjoyable there is a mall in the same location. I have to say that being able to walk out of the Hotel, and get on the streetcars to bring you to other sites was a very big plus. I almost forgot to mention that the pool is on the 29 th floor, and the views are unbelievable!!!! You can see the river and the views of city.
September 24, 2013
Rated 5 out of 5 by Frank7575 New Orleans Westin
The Canal Place Westin was a great place to stay. Very convieniently located and the service from all staff members was excellent. The room was large and comfortable. The gym was exceptional. Highly recommend the Westin.
December 23, 2013
Rated 5 out of 5 by Horatio Crescent City Hotel Jewel
I have stayed at the Westin Canal Place several times over a lengthy span. It is superbly located in the French Quarter and along the Mississippi River.
There is a magnificent view of the river and the city from the main area on the 11th floor. You will see the St. Louis Cathedral, Jackson Square, and you will understand why New Orleans is dubbed the Crescent City.
Walk along Rue Iberville to Royal and sample the antique shops or a few minutes more and you will find exquisite eateries to satisfy any appetite or budget.
Walk along the river and take a ferry boat ride across to the West bank, free public service, or a streetcar to the Garden District. All at your fingertips from this hotel, including name brand stores in the adjoining building.
The service here is great, friendly people, responsive.
Only suggestion, work a little harder on maintenance in the hotel, and cleanliness in the hallways.
New Orleans is alive and well after Katrina, as vibrant as ever and the Westin Canal Place is smack in the middle of it.
April 24, 2013
Rated 3 out of 5 by Mardi2014 Need training
The staff appeared to be very untrained. I was checking out and Carla informed me that I had comp nights (3). I asked her multiple times about this. Upon reviewing my bill further after I left the hotel, I noticed that it did not match what I was told at the hotel. So I called back and they only ended up comp my stay for 2 of the 4 nights. When I checked in at 10 or 11am, we left our bags with the Bellman. Upon our return, our room was still not ready at 5pm. Plus they lost our bags.
March 5, 2014
Rated 5 out of 5 by travelturtle Excellent location and nice facility
We stayed at the Westin during the French Quarter music festival. The hotel is ideally located to attend this event. We enjoyed a lovely river view and would recommend the hotel. Didn't need a vehicle as everything in the French Quarter is walkable from here.
April 16, 2013