Rated 1 out of 5 by QMG11 Unsatisfactory Housekeeping Service
I stayed at the Westin Canal Place Hotel for 8 nights during the Christmas Holiday. I experienced issues with my room (2720) for 4 nights during my stay. On 2 separate occasions, housekeeping failed to service my room. Also, the heating and air control unit did not work. I would turn the air off at night and it continued to blow cool air. The air problem got so bad that I had to clip a towel over the air vent to prevent myself from becoming sick. I have stayed at this same hotel for 4 of the past 6 holiday seasons. This was by far my most horrible hotel experience at any establishment.
December 30, 2013
Rated 5 out of 5 by Cin52 The Westin Canal Place
Our stay at the Westin Canal Place, New Orleans, La. was FANTASTIC!!! The room was very large, CLEAN, and had beautiful views of the River and the City. Easy access to any place we wanted to go. The Staff was extremely polite and very helpful. To make make even more enjoyable there is a mall in the same location. I have to say that being able to walk out of the Hotel, and get on the streetcars to bring you to other sites was a very big plus. I almost forgot to mention that the pool is on the 29 th floor, and the views are unbelievable!!!! You can see the river and the views of city.
September 24, 2013
Rated 5 out of 5 by hvm22 Another Great Stay
Enjoyed another visit. This hotel still continues to meet all our needs. Excellent Professional Service from Supervisor James and the help from Kenny J. For finding us the perfect room with a great view. Work is in motion for even more accommodations. Looking forward to that. I highly recommend this Hotel.
June 11, 2013
Rated 5 out of 5 by diamond753 Excellent Staycation
I purchased my stay through an online auction for the River Suite for four nights. It was magnificent!!!! The view was spectacular. We heard trains though the night but it was no bother for us. The staff was very informative on all our needs. Thank you for the wonderful time.
April 15, 2014
Rated 5 out of 5 by Jaywest71 Great Stay, as Expected
I stay at the Westin whenever I visit New Orleans. The staff is exceptional and the place just can't be beat. They see to your every need and assure that you have an enjoyable. Special mention to Miss Susan ans Jasmine, the ladies at the Concierge Desk, as well as Tamika and Amber at the Front Desk. These ladies pull out all the stops for their guests.
September 3, 2014
Rated 5 out of 5 by Horatio Crescent City Hotel Jewel
I have stayed at the Westin Canal Place several times over a lengthy span. It is superbly located in the French Quarter and along the Mississippi River.
There is a magnificent view of the river and the city from the main area on the 11th floor. You will see the St. Louis Cathedral, Jackson Square, and you will understand why New Orleans is dubbed the Crescent City.
Walk along Rue Iberville to Royal and sample the antique shops or a few minutes more and you will find exquisite eateries to satisfy any appetite or budget.
Walk along the river and take a ferry boat ride across to the West bank, free public service, or a streetcar to the Garden District. All at your fingertips from this hotel, including name brand stores in the adjoining building.
The service here is great, friendly people, responsive.
Only suggestion, work a little harder on maintenance in the hotel, and cleanliness in the hallways.
New Orleans is alive and well after Katrina, as vibrant as ever and the Westin Canal Place is smack in the middle of it.
April 24, 2013
Rated 5 out of 5 by travelturtle Excellent location and nice facility
We stayed at the Westin during the French Quarter music festival. The hotel is ideally located to attend this event. We enjoyed a lovely river view and would recommend the hotel. Didn't need a vehicle as everything in the French Quarter is walkable from here.
April 16, 2013
Rated 5 out of 5 by johno Great view from the lobby - great room
I love the lobby in this hotel....
The pool is on top of the building. Amazing views. The area could be really cool...It needs some help and updateing and a bar. The elevators could also some updating and clean up as well.
May 6, 2013
Rated 5 out of 5 by Frank7575 New Orleans Westin
The Canal Place Westin was a great place to stay. Very convieniently located and the service from all staff members was excellent. The room was large and comfortable. The gym was exceptional. Highly recommend the Westin.
December 23, 2013
Rated 2 out of 5 by dwilson888 Below average stay
The room was dated and while large it did not use the space well. The staff failed to clean the room one of our days and we had to call for clean towels several times. You should stay somewhere else.
March 6, 2014
Rated 4 out of 5 by LAC7 Enjoyed the visit. Great location, view and service
Visited for a week on a business trip. Worked a conference along with many colleagues. The hotel was comfortable, clean, located right on the Mississippi River as well as the main attractions.
May 9, 2013
Rated 5 out of 5 by am12 Best hotel in New Orleans
This is by far the best hotel that I have ever stayed in New Orleans. Excellent views of the Mississippi River and the city. Conveniently located to popular areas. Would definitely stay here again.
October 18, 2013
Rated 4 out of 5 by fjapadilla First trip to New Orleans
This was our first visit to New Orleans and we had a great time. Everything was within walking distance and we got some very good recommendations for food. Everyone was very friendly and helpful. We will be back!
October 28, 2013
Rated 5 out of 5 by MSBaconBoss Westin NO
Excellent Hotel--used the Valet Parking which was great. Checkin was easy. The only compliant was the service in the retaurant was extremely slow-- 2 hours for an appitizer and main course.
October 16, 2014
Rated 5 out of 5 by Linmar Perfect is the word for hotel and staff
The hotel is beautiful. Our room had a view which was breathtaking. The staff was
always friendly and went above and beyond.
Look forward to another stay at a Westin!!!!!
September 13, 2013
Rated 5 out of 5 by RoadRunner24 Excellent staff, wonderful hotel
Very conveniently perched near the convention center, shopping center and not very far from the New Orleans entertainment streets. I highly recommend this hotel.
May 3, 2013
Rated 5 out of 5 by Steph40 Above and Beyond.....
From the moment of check-in, the Westin exceeded my expectations! Tamieka greeted us with a warm welcome and quickly arranged our accommodations. The room was spacious with updated furnishings and amazing bed. Breakfast at the hotel was superb and Nim was extremely attentive. The hotel was conveniently located to everything and the front desk was especially helpful in choosing a dinner location. We will definitely return in the near future. Thank you!
October 7, 2014
Rated 5 out of 5 by hvm22 Great Hotel to Relax
It's been 2 months since my last visit and to my surprise nice changes made. In our Suite they done away with the old mini bar concept and replaced with a Small Fridge. Something we could really use. We like to come here to relax and order room service and this Westin Hotel is the best in the city for that. Front Agent Michael was New but gave the best Customer Service. We ordered dinner and a movie and in the Morning had a Great Breakfast. Got to sleep late and Checked out feeling refreshed. We will be back next month.
May 28, 2014
Rated 4 out of 5 by ACOGACMAttendee Best Location!
Great location to restaurants and shops in the French Quarter. Great breakfast buffet...the fresh fruit was amazing.
May 9, 2013
Rated 5 out of 5 by gdds Expectations
This hotel met all my needs. Location, costs, view, you name it. Will come again.
November 4, 2013
Rated 5 out of 5 by marka27 Hotel has best view in New Orleans
Hotel has best view and best location for all the attractions
September 17, 2013
Rated 5 out of 5 by TrinaBDF WOW!
I really enjoyed this hotel.
September 16, 2013
Rated 2 out of 5 by albalb poor service
one phone did not work
had to call for housekeeping after two days
restaurant took forever
October 13, 2014
Rated 2 out of 5 by mjacko Front desk staff
We arrived at checkin time on Sat. There was a big line and everyone was upset because no rooms ready. I dont like it...but I get it!!!
What Im very upset is your front desk staff. They were unbelievably rude, not helpful and down right apathetic. Told me " that my status at SPG meant nothing with regard to check in"
I remained calm and treated your staff with respect (unlike several of other angry guests). But I sure didnt get the same from your front desk. I travel every week and...this is the worst experience in a long time
March 26, 2014
Rated 4 out of 5 by KH155 Stay at Westin on Canal
This particular Westin is mostly similar to the Westins I've stay in the past. The upside to this hotel is that is conveniently located at the corner of the French quarter and on Canal street. If you want to be within walking distance of the craziness but don't want to be at the center of it. This is the place to be. The hotel itself is general clean and tidy. The only downside to this hotel is you have to take the elevator to the 11th floor for registration, then take a separate elevator to your room. Getting in and out of the hotel takes 2 separate elevators, which is not the most convenient if you are trying to rush to work in the morning.
March 2, 2013
Rated 2 out of 5 by Ollie27 Comp Hotel
Initially I was not placed on a SPG floor though I am a member. the first room
( 1410)I was assigned was dirty i.e. stain on the floor, filthy wing chair, and a stain on the wall. Instead of a panoramic view of the city there was a view of the retaining wall of the 13th floor roof. I was supposed to be moved after notifying staff of the room conditions. I was given a key to room 2729 and told someone would come to move me within five minutes. I am still waiting for that person to arrive.
In room 2729 the phone message lights blinked for two days before someone came to fix it. there was no message. On two days there was no service to the room.
This was not at all what I have come to expect from Westin
September 6, 2014
Rated 1 out of 5 by Red357 Bad aexpierence
Upon arrival the receptionist had a bad attitude. I had made a statement that I was unaware the room floors did not begin until the 14th floor and I have a issue with heights-she became sarcastic and made the statement " Well I guess you want the lowest floor! Also she did not inform me that the Internet service would be free because the conference was taking care of it-more importantly I took pictures of my sheets because they had holes in them. The cleaning crew cleaned the room and placed the same holly sheets back on the bed. This was the worst stay I have ever had in a hotel. I don't know if I would every want to stay in a Westin again.
July 17, 2012
Rated 3 out of 5 by batyark Staff 10 Room 3
The staff was extraordinary--accommodating, quick to respond, and mosr helpful. The room, however,, a double standard with two beds, was not user-friendly. The only lighting(except for the entry and bathroom) were two lamps of about 40 watts brightness. the one between the beds did not accommodate reading in bed. The coffeemaker was sitiated as far away from the source of water as possible. There was no towel rack of any kind in the bathroom--nowhere to drape a pair of hose to dry. Towels had to lay on the counter.
March 24, 2014
Rated 1 out of 5 by wayne50 very poor unprofessional management
I had a room reservation on 12-28-13 and arrived at the hotel at 5:20 p.m. with my family only to be told that the room was not ready . I spoke with Jesse who worked behind the check in area and he gave the excuse that they were busy although check in time was 3p.m. . My family had dinner reservations at 6:30 but apparently this was not their problem . Another couple had a weeding to attend and their room was not avail. either and they were told to use the public rest rooms to get ready . We spoke to the manager Carla who was unprofessional and useless and offered nothing to try to compensate for their poor unacceptable service and our inconvenience. I would not recommend this hotel at all .
Ex starwood preferred member since 2008 based on this unprofessional experience.
January 5, 2014
Rated 5 out of 5 by Butterflies This hotel is excellent.
The hotel staff was extremely friendly and helpful from the moment we arrived until we left. The lobby was refreshingly cool while gazing out the window watching the river was relaxing. The rooms are nice and spacious with exceptional linens. The location is excellent for shopping, visiting the casino, walking along the riverfront, attending St. Louis Cathedral, walking to Jackson Square and the French market just to name a few places. I will stay at the Westin next time I visit New Orleans.
June 11, 2013