Rated 2 out of 5 by Michael77 Westin only in name
"The Westin Tampa Harbour Island" sounds like a magical place where, after checking in, you are whisked away to the beauty of Tampa Bay and forget about the real world. It only sounds magical if you've been gallivanting in Orlando every other weekend since the summer.
Checking in was easy and the gentleman who helped me was a professional Guy Smiley. He was friendly and informative and provided me a list of ways to make my stay comfortable and enjoyable. This was refreshing after the Jersey Shore nightmare I had to endure just to park to get to the hotel, so let's rewind just a little bit.
I pull up to the hotel after making it to the island and am stuck in traffic at 11 pm. It took me 10 minutes to pull into the parking lot and when I pulled up to valet, no one came. After realizing valet service was of no service, I pulled out and parked in the adjacent garage for $5.
So, back to post-check-in. I made it to my room and the feel screamed Westin, but the condition of the room screamed second-rate motel. The bathtub was filthy, one of the nightstand lamps would turn on only if I held the lightbulb at a certain angle and the desk lampshade had a huge gash. The windows were difficult to open, the water pressure was symptomatic of taking the green movement too far and the carpets looked worn and dirty.
On the other hand, the Herman Miller chair was of Herman Miller quality, the views were spectacular and the bed was nearly successful in seducing me to staying in rather than heading to Ybor. That's a comfortable bed, but I felt leery sleeping in it because the room felt like a putting-lipstick-on-a-pig situation. The thermostat, activated the A/C to the set temperature, but there was a slight musty smell. The room was of decent size, but the scale of the furniture and maybe the ceiling height made me feel like I was visiting the land of the Lilliputians.
In its current condition, I would only recommend staying here if you can get at least a 60 percent (yes, sixty) discount off the website rates. Any lower of a discount and I feel you are only paying for the brand.
December 5, 2011
Rated 4 out of 5 by controller1 Overall, very good stay. Will return!
View from room- We were on the 12th floor (top floor) with a view of the city skyline and the bay. Very nice. The view was a paid/reserved view which is further discussed below.
Friendliness and efficiency of bartender- We ended up eating in the bar on our night of arrival. The food was good and the service and drinks from the bartender was excellent. The bartender was also the waiter in the bar.
Cleanliness of room- The room and bath was spotless. We requested that the room be cleaned during a specific period each day before we departed for the day. The room was always ready when we returned.
Gold welcome gift in room- There was a letter addressed to me by name welcoming me to the property and recognizing my SPG Gold status. Next to the letter was a small box of chocolate covered almonds. Very nice gesture indeed that went above and beyond what is required.
Water temperature & pressure- Pretty self-explanatory.
Valet parking- The valet parking attendants never took more than five minutes to retrieve our rental car. Valet attendant placed our luggage in the car's trunk upon check-out. See also note about valet upon check-in below.
Maintenance- We had a towel rod fall in the shower our first morning. Staff was very quick to replace the towel rod with a new one.
Location- Great location and within walking distance of convention center and the Tamp Bay Times Forum which was great as we attended a Tampa Bay Lightning hockey game our second night.
Check-in experience- Check-in was efficient but I was told that I had been "upgraded to a Premium Room with a view of the bay/skyline on the 12th floor". I told the front desk agent that I had not been upgraded because I reserved and paid for a Premium Room with a bay/skyline view located on floors 10/11/12. He just muttered "Oh, it shows traditional here." I then asked about an upgrade to a Studio Suite but he said none were available. I really dislike this "You've been upgraded" song and dance I sometimes receive at Starwood properties when the room I receive is exactly the category of room I reserved and paid for.
Lack of electrical outlets- Even though the room was in excellent condition and perhaps had even been updated recently, there was a dearth of available electrical outlets. The bedside lamps and the desk lamp did not have outlets in the base of the lamps. The previous guest had unplugged the alarm clock (housekeeping had not plugged it back in) and I left it unplugged in order to utilize the electrical outlet. There was a pull-up electrical outlet "pole" in the top of the desk which provided two electrical outlets.
Lack of in-room safe- No in-room safe so no place to secure valuables, laptop, etc while not in room.
Restaurant- Our first night we went down to the restaurant around 8:00 pm to have dinner. The property's website shows the restaurant would have been open until 11:00 pm. The hostess stand was not manned and the restaurant was empty. We went around to the bar and asked about the restaurant and were told that they serve dinner in the bar and only use the restaurant for overflow. They also stated the restaurant was really not used for anything other than the breakfast buffet.
Bar menu obsolescence- We seated ourselves in the bar area and were brought a dinner menu. Also on the table was a booklet which highlighted different drinks available and containing about six pages of "Bar Bites." We asked if we could order from either menu and were told "The Bar Bites menu is obsolete except for the Buffalo Wings. I wish they would get rid of that menu." Well I wish they would too since I had selected some menu items from that "obsolete" menu.
Valet parking upon check-in- The valet attendant watched as my wife and I tugged to get our luggage out of the trunk of the car and never offered to assist. I guess he was there just to park the car.
Overall, this was a very good stay and I would not hesitate to return to The Westin Tampa Harbour Island again.
March 16, 2014
Rated 1 out of 5 by RobR13 this hotel is in bad need of a major renovation
Ladies and Gentlemen, I all my years of staying at a Westin, including some in bad need of renovation-this was by far the worst experience I have ever had. This is my first time writing a critical review and I do NOT want anything, you simply need to know that Hotel is not a Westin and if it is not fixed physically you need to not flag it as a Westin!! It was in a total deplorable state. BTW the people working there were nothing short of terrific, but even their great attitude and high quality customer service could not overcome the deplorable hotel condition, Rob
August 22, 2014
Rated 1 out of 5 by McK2013 Extremely Disappointed
While the staff at this hotel does provide good customer service, it is just not enough to overcompensate for the hotel's many issues. The toilet paper holder was hanging off the wall, the hot water faucet twisted off in my hand, the bathtub drain came out and this is just scratching the surface. There are typed signs in the hallway requesting people to keep the noise level down. This should have been a clue to the loud, drunk guests that roamed the hallway and pounded on doors throughout the night. Security can only do so much. Never again.
September 3, 2013
Rated 2 out of 5 by Cherby Disrespectful Staff / Dirty Carpeting
This got off to a bad start (Room not ready at 3:00 PM) and continued on...I was told that the Hotel Van could drop us off and pick us up within a 3 mile radius of the hotel. When we went to request a dropoff in Soho we got a very cool reception and an unmarked Taxi was flagged down to take us to Soho, The "taxi" driver did not take us to Soho but dropped us off well within walking distance of the hotel at a restaurant we couldn't eat at because you needed a reservation. My finak comment is that the hotel carpeting (throughout) was disturbingly filthy.
August 15, 2014
Rated 4 out of 5 by Christina2005 Great restaurant small pool
Our stay was short, looking for some down time by the pool...it was really small. We had a great brunch on Sunday. Ethan was our waiter, exceptional service!
September 2, 2014
Rated 2 out of 5 by Bravo The shuttle bus was a problem
The hotel outsources the shuttle bus service and that creates problems. When I was leaving the hotel and asking the if the shuttle bus was still there and the hotel checkout staff told me yes it was still there waiting for me. But when I went down there the driver told me that I would be charged $26 instead of $13 that the staff told me. He said it was because I was late (actually just for less than 5 minutes) and they charged $13 only if I caught the bus on time at the scheduled time. But the problem is I had never been informed about this fare difference. I was quite upset about this and I rather took a taxi to the airport, than letting them "ripped me off".
I think the hotel should run the shuttle services themselves instead of outsourcing it. You will have little control over the quality of the services if you outsource it. Period!
June 17, 2013
Rated 5 out of 5 Outsdanding!
I couldn’t have asked for more! It was convenient, quiet, comfortable, and the room was much bigger than expected. We took a 5 night cruise from Tampa, and spent the last two nights in the Westin Harbor Island. The hotel, staff, room, and amenities were all excellent. I highly recommend this to anyone staying in the Tampa area, especially if taking a cruise. The hotel is located 2 -3 blocks from the cruise terminal and is an easy walk.
August 7, 2012
Rated 2 out of 5 by Kath1226 Needs major work to reach "Westin" standards
The rooms were clean and well furnished, but all common areas were lacking. It honestly took up to 10 minutes at times for the elevator to arrive. The pool area needs major work. Also, one day we waited 45 minutes for towels at the pool, and had to call twice. The pool bar is a joke - no music, unmotivated bartender. The onsite restaurant is so-so. Overall this did not meet my expectations of a Westin.
February 25, 2013
Rated 2 out of 5 by VinoJon Nice hotel with great views, but an obvious mold problem
The smell of mold hits you the moment you exit the elevator into the un-air conditioned hallway, and intensifies upon entry into the hotel room. This is not an event isolated to any particular room or floor; I've stayed here a couple of times in the past and on my last stay (last week) three of my work colleagues had the same experience.
The views from the room facing the water are quite nice, but the stench of mould is overwhelming. I actually mentioned this and a loud drilling noise coming from within the walls to one of the people at the front desk, who said they would send an engineer to investigate, but no one ever showed up.
The hotel is in a good area, has nice views, and could be so much better if it didn't suffer from such a terrible mold problem.
Note also that there is no minibar in the room, just an empty fridge with a sign warning against keeping food or drink inside.
July 29, 2012
Rated 5 out of 5 by Rain08 Gasperilla Race
I stayed at this hotel for the Gasperilla Race weekend. It was simply amazing, wonderful views and it was very close to the race. The staff was very friendly, clean room and it met all my expectations. My friends and I ate at the restaurant that was adjacent to the hotel I think the name was Jacksons and it was great. Overall pleasant stay and I would do it all over again.
March 19, 2014
Rated 5 out of 5 by vgonzalez2034 Love this hotel
Stayed in a Presidential suite and loved every minute of it.
THis hotel had it all for my needs, location, views, amenities and a courteous helpful staff.
No hot water in the tub? (but in the shower all was ok) they fixed it immediately! Key demagnatized and not working? Stay right there they come to you!
Excellent shuttle service, super friendly wait staff, I already booked a return stay!
October 24, 2013
Rated 1 out of 5 by DocB Crazy Reviews
Stayed here several times. No one in the know in Tampa stays here. VERY run down. This property has been undergoing a "renovation" for 2 years now. No change to room decor or comfort. Very old, dirty, rundown. It's sad as the location is amazing. Truly this hotel is a disgrace to the Westin brand and they should take the sign down till they decide to bring it up to brand standards.
May 6, 2013
Rated 2 out of 5 by Ted66 Completely underwhelmed
The Westin Hotel in Tampa is basically an expensive mid tier hotel. The place is tired. The management recognizes that fact because on the desk in the room and attached to my invoice there was a letter saying that they are going to be performing an upgrade to the hotel.
The elevators worked, sometimes. I took the service elevator almost as often as the regular elevators. They even had a sign up to direct you to the service elevator and apologizing that the regular ones did not work properly. My question is, quite obviously, why do they charge premium rates for a substandard hotel?
The hallway carpets in the public areas are old and stained. The room carpets are old. There are no bathrobes in the rooms, no fans in the bathrooms, the plumbing under the basin in the bathrooms is exposed, the shower nozzles are not affixed to the wall properly and I could go on and on but you understand what I experienced.
February 11, 2013
Rated 2 out of 5 by RandomReviewer Pathetic Appearance
This hotel definitely needs to improve its appearance and cleanliness. The carpets haven't been vacuumed, and in some spots they clearly look like they need replacing. The paint is chipped off on the hallways, and the elevator walls look like they haven't been polished in decades. The elevator itself creaks and groans as it climbs up.
Overall, very disappointing for a Westin.
April 24, 2012
Rated 5 out of 5 by LaurelAnn Laurel Burnsed
We had a wonderful stay. This hotel met all our expectations and we will be back
August 29, 2014
Rated 5 out of 5 by Steveq Above and Beyond
Now more than ever I'm a big fan of the Westin chain. Shortly after arriving in Tampa I was struck with a stomach ailment, kept me bedridden for over a day. Called to see if I could get a late check out, and not only was that arranged, 10 minutes later I had chicken soup and ginger ale delivered to my door, unsolicited. Way to take care of your guests!
January 14, 2013
Rated 2 out of 5 by Lobo2101 This hotel needs a major facelift
The hotel looks dated and tired. Staff was extremely courteous and helpful...valet/parking staff needs to hustle a little more.
Sunday brunch kind of overpriced and limited.
Public rooms and spaces,look barren and deserted. Elevators are old, slow, dirty-looking. Great location and great bones on this property but definitely needs some quick TLC.
December 24, 2012
Rated 5 out of 5 by whitesoxFan22 Great location and friendly staff.
Clean hotel, great views of the water. There is a walkway outside the hotel next to the water and a good restaurant. Responsive staff, including the doormen.
August 28, 2014
Rated 5 out of 5 by JayG76 Pleasant Stay
We stayed here for our anniversary and we were very pleased with the room and the service. We wanted a room with a bay view and we were not disappointed. Our check in was wonderful thanks to Claudio Nallar who treated us with the utmost respect and made sure our stay was the best it could be.
August 25, 2014
Rated 3 out of 5 by russell32789 Showing wear and tear
I have stayed at this hotel for years, and it's going downhill. Maybe the economy - not enough business? In any case, the rooms are showing their age - the window blind in our room was frayed on the edges and didn't operate properly, and the carpet was stained. The entire facility feels run down, rather than fresh, exciting, and new.
May 16, 2012
Rated 2 out of 5 by HelgaMM Sad Experience
We have been at your place two years ago and we found it already kind of neglect.
This time we were pretty disappointed. The common areas were run-down, the cleanliness very poor, the plastic furnishings in the bar area not appropriate
and all in all nothing what we expected from a WESTIN chain.
August 25, 2014
Rated 2 out of 5 by KMF9522 Stay in Tampa Westin
Very dissapointed with the conditions of the hotel and the rate associated with my stay. The other nearby hotels had equal or lower rate and wrer much nicer facilities =. I know you are renovating and I think the cost of the rooms shoiuld be much lower until the renovations are complete. The elevators were horrible as far as waits.
January 29, 2013
Rated 2 out of 5 by TDS1 Renovations
The hotel will be nice when the renovations are complete but the lack of elevators (only 1 or 2 seemed to be working) and the wait time was an issue. We ended up using services elevators and stairs. Having to pay for internet was also disappointing. Staff were very courteous and did their best given the work going on around them .
February 25, 2013
Rated 5 out of 5 by Jimmy123 Amazing staff!
I never read reviews but decided to read the reviews about this hotel. I called and was assured I would enjoy my stay. Skeptical, I checked in and was immediately put at ease. The staff in this hotel is amazing. Sure it was a little dated but they are in the process of updating it. I highly recommend this hotel.
April 30, 2013
Rated 5 out of 5 by JetCruiser Wonderful central Tampa location!
Loved the location and being on the exclusive "harbour island". Central to the downtown area and the sights of Tampa. As a Platinum Member, I was surprised at check-in that I had to request an upgrade to a suite and appreciated my room being reassigned to a junior suite - very spacious and comfortable.
August 15, 2012
Rated 3 out of 5 by Chjr Very noisy
on SPG floor but was awakened two nights by male and female guests yelling and slamming doors. Property in need or renovation, tv channel listing unknown and had to call front desk to see where a specific network resided. Showers are very weak and room not cleaned one day till 6 and we were out all day
April 26, 2012
Rated 5 out of 5 by SAGUS Coordinated Company Event
I had the pleasure of working with the Westin Tampa Harbour Island for our company meeting. The staff exceeded my expectations for the event and the rooms were incredible! I have not slept that well in a very long time - the bed was better than my own!! HIGHLY recommend this hotel!
October 27, 2013
Rated 4 out of 5 by ChrisP3 Locale and comfort
Hotel is what I expect to find in a Westin. It is clean, well appointed, and very courteous staff. It was enjoyable that it was at the Harbour and convenient for leaving on a ship the next day. Room clean and comfortable and amenities and bed luxurious. I would return again.
December 5, 2011
Rated 5 out of 5 by Alih This Hotel has the best views.
This Hotel is within walking distance to many nice restaurants, is right on the Bay. Able to take breathtaking walks around the hotel on the Bay. The staff is very professional and friendly. It is very clean. Prices are great and I would definitely stay there again.
October 21, 2013