Rated 5 out of 5 by Jasper2014 This hotel met my expectations!
This is hotel is very close to the Pearson airport in Toronto. It was very clean, the staff is super friendly, the beds are comfy, and the breakfast is my favourite part! My only small complaint is the noise of the neighbours doors' slamming through out the night and morning. Everything else was wonderful. I plan on staying here next time that I go to Toronto!
July 11, 2014
Rated 5 out of 5 by MCCB Extremely pleasant
Rooms very comfortable. Breakfast buffet excellent. Catered dinner for a family occasion beautifully presented and delicious .
Staff very friendly and accommodating.
July 14, 2014
Rated 5 out of 5 by suemk So Good to All of Us !!
I stayed at the Westin during a conference. I cannot say enough about their willingness to accomodate our crazy schedules and needs !!! I will be here again for next year's conference !!
July 30, 2012
Rated 5 out of 5 by Sueski Quiet rooms
We found this an excellent hotel,rooms were quiet and very clean. Staff were very obliging and shuttle service to airport was very good,too
Would definitely recommend this hotel
November 23, 2012
Rated 5 out of 5 by Mike12329813901283 My Experience
Excellent experience. In particular, Errol and his staff provided outstanding service and helped make my event a success.
Will certainly recommend this hotel.
June 16, 2013
Rated 5 out of 5 by HPR2 HPR2
Excellent property with a good restaurant.
This is a well run Westin.
June 5, 2014
Rated 5 out of 5 by HockeyJudge Comfortable Hotel With Excellent Service
I arrived late at night and the shuttle picked me up as promised at the airport. The room was extremely comfortable and the service--from the maids to the front desk to the concierge--was wonderful. I did not rent an auto on this trip, so I had more engagement with the hotel staff than usual, and they were extremely helpful. I used the iron and the hair dryer, and the television and all were in excellent condition. I will be staying here again.
June 5, 2012
Rated 5 out of 5 by DCTravelHound a superior hotel just minutes from YYZ
i had my first stay at this property and was very impressed. i had booked a 0630 flight out of Pearson, and thus wanted to stay somewhere close to the airport with a shuttle so i could get as much sleep as possible.
the hotel may be an older property but is well maintained. as a platinum guest i was upgraded to a deluxe room - slightly larger with a nice couch/sitting area. the room was quiet even though i saw the planes landing at Pearson from my room.
standard westin comfortable bed and shower - something i really appreciate.
as mentioned previously, it is a short shuttle ride to Pearson - quick and easy. overall, a great value right by the airport - i definitely will be back.
(a note about the temperature issues - i was skeptical about staying at this hotel based on other comments about the heating system (i like my rooms cold) - there was a very nice, thorough note in the room from the manager explaining that the hotel was still on winter/spring temperature and the steps to take in order to cool the room (which ironically is to switch the unit off). it was a great touch that there was a fan in the room, and i remained cool enough throughout the night.)
April 1, 2013
Rated 4 out of 5 by John59 Very nice hotel.
Great location for Airport and restaurants. Front desk staff was very friendly and efficient.
Enjoyed the fitness area.
April 22, 2012
Rated 5 out of 5 by AKhan Excellent, spectacular, and spacious room
Excellent experience. Staff was courteous and helpful for all aspects of my stay.
July 2, 2013
Rated 5 out of 5 by concept Helpfull and friendly
Staff was courteous and helpful for all aspects of my stay
June 13, 2013
Rated 5 out of 5 by Paul007 Friendly Staff! Relaxing Stay!
I wanted a good size suite room as I had a important business meeting. I was upgraded to PM Suite at a good price. Great Suite!! Excellent Service. Meeting went well,everyone was impressed. Family was travelling with me. Kids really enjoyed the huge suite, food and the swimming pool.
May 27, 2014
Rated 4 out of 5 by Clay123 Hotel was not up to Westin standards.
We liked the hotel but we were not treated like SPG members. We were not put on the SPG floor, room was ok but nothing special and quite noisy from planes and motorcycles. We did not get our SPG gift upon check in. The TV remote did not work and the cordless phone did not operate. I brought the fact of not getting our gift or being put on the SPG floor without any comp. I also mentioned to the manager who said she would resolve and she never called me back or even gave us a breakfast. Everyone was pleasant but that doesnt compensate for the lack of attention to SPG members. Will not stay with again. Next time give someone a breakfast or the gift they deserve when things aren't going well. Thanks
June 21, 2013
Rated 5 out of 5 by Jerr Convenient Comfort
The Westin Bristol is probably the best place to stay if you're leaving Pearson relatively early, and need to get there reliably. The Bristol shuttle service really is superb. This Westin, like other Westin's I've stayed at, delivers comfort and reliable quality for a reasonable price. A very nice touch is the citrus water in the lobby, along with conservative and more liberal newspapers. The lobby in the Bristol is spacious, and relaxing. I don't plan to stay anywhere else when I'm in the area.
July 3, 2014
Rated 4 out of 5 by achh Thank you
This hotel has great features! I really like your staff. It had impressed me that their enthusiasm ,earnest ,friendly and a sense of responsibility for guest. Especially Carmela, your assistant director of front office, she takes the trouble to help me receiving and printing my an important personal documents. I learned very poor English, can only speak a little English. So too much trouble for her. Here, I honor you sincere gratitude! In the future I will come to Toronto many times and for my mother looking for some traces of history that my father had studied and worked at the university of Toronto in 1938.
June 13, 2014
Rated 5 out of 5 by BoomerMom Best value in Toronto Airport Vicinity
Excellent place to stay in airport area. Well equipped, clean and gracious staff. Very good value.
March 7, 2014
Rated 5 out of 5 by Pamelam80 Great suite!
Thank you for the fantastic suite. It was perfect for my meetings.
July 9, 2014
Rated 3 out of 5 by elneuf good Overall
Good overall experince but not response enough providing razor in the morning
July 9, 2014
Rated 5 out of 5 by businesswoman14 This hotel is excellent
This hotel has great rooms, very comfortable beds and a very helpful staff and very accommodating.
July 7, 2014
Rated 4 out of 5 by Drew123 Stop over one night
They gave us an upgrade for being SPG member. Thanks guys!
July 7, 2014
Rated 4 out of 5 by Mike3364 Great property....but!
We have stayed here before and had a great stay. The service is great, and the restaurant is excellent but this property has its issues. While they put a placard above the thermostat advising you how to regulate the temperature, this is an older property and in the winter time the rooms are extremely warm. There is no opportunity to crack a window either. Best advise you will get..."sorry". The other issue was the glass ceiling over the pool was leaking leaving me to wonder if its integrity had been compromised after a recent winter storm. Kind of odd to be swimming under a leaking roof.
With all of the choices in the Airport area, we will most like look at other options in the future as I believe the value did not match the rate our rate $259.00
February 16, 2013
Rated 2 out of 5 by Lew21 Needs Renovation
This hotel is terrible and in need of renovations, the room is gross, the hallways looked like I was staying in a refugee centre. The beds are old and tired, the linens were good but the pillows were bad. Very disappointing and I won't stay there again because of it. The staff however was good and the food was good.
July 3, 2014
Rated 4 out of 5 by Traveler987 Beautiful room, hallway needs major work
Room was lovely but the hallway leading to the room was very run down . Made me very concerned as I walked to my room but once I closed the door I was happy.
May 10, 2014
Rated 5 out of 5 by buckwheat spectacular, spotless and spacious room
Check in was busy but staff was attentive once you got to the front desk.
As a platinum guest I was acknowledged and informed that I had received an upgrade to a suite.
My room was on the 12th floor and it was spectacular, spotless and spacious. As a solo traveler it more than met my needs with a conference room, living room and 1 1/2 bathrooms.
This is an airport location but I was not affected by aircraft noise. Temperature control for the room was very good.
I had a conference call in the afternoon so I asked for a late checkout. While this was accepted, there was awkward hesitation at my request. I do understand the direct correlation of that with the fact that I was in a beautiful suite which they obviously had a booking for.
Great stay overall.
May 24, 2013
Rated 5 out of 5 by 9395 Great service!
Stayed for a car convention. Staff was wonderful and the food at the banquet gala was delicious!
July 3, 2014
Rated 5 out of 5 by hubbie hotel smelt great
the carpets in the hall were in need of cleaning
July 3, 2014
Rated 5 out of 5 by KeeperOfMaps Great place to stay on a layover
I've stayed at the Westin Bristol Place a few times in the past. The rooms are always in top-notch condition and the staff are very friendly and helpful. This time, I arrived on a flight at 1AM and I was able to call and have the (free!) shuttle driver pick me up very quickly. He even picked me up at a different door because the signage in the airport was a little unclear. Sadly, I didn't have a chance to use any of the facilities since I had to leave about 8 hours after arriving.
October 20, 2013
Rated 5 out of 5 by tpt1971 Regarding Food & Beverage
Rated Unsatisfactory due to not using this feature.
July 2, 2014
Rated 5 out of 5 by Booter Awsome
Was only able to stay one night wish it was longer, we were treated like royalty, room and view was awsome. Excellent hotel to stay at.
June 30, 2014
Rated 5 out of 5 by viggeneh Excellent convention venue
Wonderful stay. Hosted our group in grand style. Great staff, fine food, good facilities. The hotel did a great job.
June 30, 2014