Rated 4 out of 5 by Survivordude key west
we found the facility to be well run, clean and centrally located.
the staff was attentive and very helpful.
the hotel is next to most of the major attractions and had beautiful views.
October 23, 2014
Rated 2 out of 5 by RPL21 Category 6? Shoud be Category 3
Great hotel in a beautiful location with if you:
1- don't want to sleep past sunrise because there are no curtains in the rooms and insanely loud AC units (the old school, wall mount, self contained units).
2- like the 70's... because thats the decor and carpeting with a nice musty smell in the halls.
I am a starwood platinum for life guest. This hotel is fine, but for a Category 3. Calling this hotel a Category 6 is absurd.
October 21, 2014
Rated 5 out of 5 by lycaza The best Location
Great Location, Very good room amenities, check in and Valet Staff.
My only recommendation, please ask Housekeeping not to knock doors so early
October 20, 2014
Rated 4 out of 5 by pearlygate Nice location and great staff
We stayed in this hotel only for one night. When we arrived, we're greeted by a very welcoming staff who told the area of interest in Key West. It's too bad I didn't bring my thank you card. As a platinum member, my room was upgraded to the ocean front. The room was facing a busy pier and from there we're able to see the sunset. Yet the room was quiet, I was impressed by the sound proofing of the room. But despite being a suite, the room was not that big.
The breakfast was not bad, but nothing the rave about. Hotel building was a bit small and scattered. That's the only reason why I removed 1 star. Overall I think it was a good to stay here. Location was excellent.
October 18, 2014
Rated 5 out of 5 by ReneG Wonderful experience!
My husband and I chose this hotel for the location and we were very satisfied! Ocean front view, right beside Mallory Square, within walking distance of Duvall Street. The cruise ships docked right in front of us but we didn't mind because they left before sunset. The Bistro 245 restaurant was a great place to sit, relax, and enjoy the harbor view. Make sure you try the Keyl Lime Kooladas at Bistro 245! We will most definitely stay here again!
October 10, 2014
Rated 5 out of 5 by KenB1968 Highlight of our 2-night stay
Our impromptu day on Sunset Key was absolute perfection! Because of the slow season and work being done on the beach, we were graciously allowed to use the Westin Cottages pool. (Which was just as well, because the beach attendant that day seemed a bit un-Westin-like in his availability and responsiveness.) Even though there were always a few other guests at any one time, it seemed we had the Cottages pool to ourselves the whole day. Very peaceful, plenty of sun if you want it. Or if you're like us, plenty of shade from the palm trees & umbrellas ... and a few ibises to keep us company in the warm, saline water. Well worth the fee we paid for the 5-minute boat ride from the hotel and back.
October 3, 2014
Rated 2 out of 5 by jana1966 Great location/service needs improvement
Had to call the front desk 3 times within the 1st hour of checking in.
1. Requested a roll-away a month in advance but was not in the room. They did bring one after I called
2. Bathroom shower drain was clogged. They did send someone to clear the drain.
3. Resort fee included wi-fi however we were never able to connect. We called and was told someone would come to the room but no one ever arrived.
September 23, 2014
Rated 4 out of 5 by Walter65 Great hotel.....but
Two things...room next door evidently passed out with tv very loud, at 2:20 am. Called desk at 3:00 and again at 5:30 am till security finally came and corrected.
Second was my ocean front room that cost extra had a cruise ship come in during the early morning on last day and blocked 100% of the view. Ok since I was checking out but a real surprise to step out on deck in the morning to see a ship less than 50 yards away.
September 22, 2014
Rated 5 out of 5 by Marken64 SPG Member
I was upgraded to a wonderful one bedroon suite. Although the weather was not great the hotel, smiling staff and area was amazing. While leaving we were offered a cold bottle of water for our drive, which just made it even better!! Another great experience!
September 15, 2014
Rated 5 out of 5 by JMKEVGG Always and excellent stay...
I visit Key West all the time for business and pleasure. I love staying at this hotel. The rooms are excellent, the food is excellent and so is the staff. This is my favorite hotel.
September 13, 2014
Rated 2 out of 5 by ALEX1328 STAFF NEEDS SOME WORK
I flew in around 1030 in the am and i understand that the room was most likely not going to be ready by the time i got there so i checked in and they assured me they would give me a call when the room was ready. I decide to go walk around key west and check out the town since I've never been there before. 3 o'clock rolls around and a lot of the other people i came down with have already gotten a call for their rooms. So i just decide to go wait by the pool and relax till i the room is ready. Now 6 o'clock rolls around and I've got dinner plans at 7 so i walk up to the desk because i have never been called and they have my key waiting for me and said I'm sorry i guess we forgot to call you. They offer me 2 free breakfast vouchers but however they didn't have any on them so they said they'd make sure they were brought to my room then i had to go rush to get ready in my room needing to be across the island by 7.Needless to say the breakfast vouchers were never brought to my room. Got up in the morning and went to play golf got back around 2ish and my room was never cleaned yet. In the end the place is a very nice but they need to hire a new staff or at least get there stuff together so that other people won't have this problem
September 7, 2014
Rated 4 out of 5 by sillybily Great Suite
We stayed in a 2 bedroom suite (includes pullout couch) it was perfect for a family, comfortable and very clean. Each room had its personal balcony overlooking the pool area. Upon check-in they did not have the "view" that we had requested. The person who checked us in was accommodating and made sure to provide offers to make up for not having the view that we had reserved (removed $25 resort charge per night and $19 parking fee per night). The housekeeper was kind and offered extra pillows and toiletries. It is perfect in location-central to everything-I have only 1 complaint about the hotel: The size of the pool is quite small especially for the amount of people that stay in this resort. The food was also great (had brunch), however the service was a bit slow. but we were there to enjoy a relaxing weekend so this didn't bother us as much. by the way pretty cool to be few steps away from the "boardwalk"
September 5, 2014
Rated 5 out of 5 by pc60 Fantastic location
Location, location, location. This hotel is convenient for walking everywhere, plus the hotel itself is a great place to stay. The staff goes out of its way to be helpful.
September 5, 2014
Rated 4 out of 5 by VinB Resort fee Justification
Excellent location, and very comfortable room. The fine pint stated that resort fee would cover for Popsicles and fruit kabobs at the poolside, however that's a big disappointment. At no time did I see any of those being served, and upon questioning the pool side servers, I was told that Popsicles are only served at 3pm, once a day. Even the free Starbucks coffee/Orange juice stated on the hotel site nowhere states that its available for a short time, and is not refilled once its over. If Westin wants to charge a fee in the name of resort fee that's OK, however promising freebies that are not available doesn't befit the Westin brand and is disappointing
September 1, 2014
Rated 2 out of 5 by BD67 Not a category 6
The hotel in my opinion is not a 5 star category 6 hotel resort. It was a total waste of points. It did not have the feel of a Westin Property. Resort fee for what? towels? Pool was noisy with young drunk people. Bad experience.
August 29, 2014
Rated 5 out of 5 by PetraKnoska Very helpfull staf
This hotel has best font desk manager, very helpfull and nice person. Beautiful location and nice breakfast. We enjoy it very much.
August 26, 2014
Rated 2 out of 5 by MH2014 This hotel needs an upgrade
Stayed in a 3rd floor room with a great view of the gulf side but furniture was early 1980s, card keys did not work, carpet was worn / torn, paint color was something out of the 1980s (surely not key west colors). I would not recommend this hotel for the price you pay!
August 19, 2014
Rated 3 out of 5 by Vacationer1 Unfair Late Checkout Request
As a Gold member a benefit is for later checkout when available. I requested this benefit directly with the manager and was told there was no way they could honor it because they were sold out. Later while in the pool area, I happen to engage in conversation with 2 different groups of people and both mentioned they received a later checkout time. This does not sit well with me.
August 18, 2014
Rated 3 out of 5 by Brooke01 Location, location, location!
This property is situated in a great location in Key West. Be advised, it is worn & has seen better days. The staff is unresponsive & is on "keys time". Go with low expectations & they will be met.
August 17, 2014
Rated 5 out of 5 by Grabu01 Relief
Had to relocate from another property due to unsatisfactory conditions found at the location found. Had stayed at this property 4 previous time, but the Key West Westin is my new "go to" location
August 17, 2014
Rated 4 out of 5 by SD2012 Nice hotel with great location
Everything is great except AC was quite loud
August 16, 2014
Rated 5 out of 5 by Travelinglawyer beyond expectations
I will absolutely be staying at this hotel when i return to Key West. I live in Miami, and travel to Key West regularly for work. I also come to Key West at least annually for pleasure. i've stayed in a number of different places in KW, and to date, this is by far the best and my favorite. the off-season rate was a bargain and the amenities, location, and staff exceeded my expectations. The hotel is right near Mallory Square and has a sunset roof deck for viewing impeccable sunsets. The gym was clean with modern equipment. The wi-fi was included and was fast. The front desk staff was excellent! Brian checked me in and front the first minute I arrived he was friendly and helpful. I would recommend this hotel to business travelers, couples, or friends for a weekend get away.
August 16, 2014
Rated 3 out of 5 by Debby191 Not worth the money
The pool was minuscule and overcrowded. Unusable. Maid service was never during the agreed upon window even when I spoke to the maid who probably didn't understand English though she said she did. Cruise ships were right outside 2 days but we weren't told beforehand. The total I was given on the phone was NOT the total I was billed. Staff was not outwardly friendly. No one ever asked if they could help us or if everything was good.
August 15, 2014
Rated 4 out of 5 by Chriss10 The hotel has been great at every stay.
This is our 3rd stay in this hotel and as always its was a vey pleasent stay.
August 14, 2014
Rated 4 out of 5 by 30yrsinlove Nice hotel- disaster using central reservations
The hotel is in walking distance and in the thick of all the activity in Key West. We had a very attentive front desk person, Joanne, who made the hotel experience a pleasure after I had a huge mess with central reservations: I dealt with reservations that were not confirmed, and at one point I had reservations at both westin key west properties. 32 minutes later, 4 conversations, it was resolved. CR told me they were being generous. Ha! For their error! It became a quest to get here and, quite honestly, it was worth it. Note: room service was the only breakfast we could find in the hotel
August 11, 2014
Rated 2 out of 5 by Bezigebij24 Not up to expectation at this price level
Pool very dirty
Poor seating service, girl should change jobs!
60 minutes waiting for a simple bagel
Coffee cup without plate,
Had to ask for everything and wait for everything
Service should be irreproachable at this pretention level
August 10, 2014
Rated 4 out of 5 by FrancieMR Could be 5 star but is 3
This could easily be a 5 star hotel and the pricing is that of a 5 star hotel - I believe solely based on the location in Key west. You can literally walk to Duval Street and the trolleys - and I am NOT an active person, so when I say you can walk to it, you can!
What down rated this hotel were 2 things. 1. The carpeting was FILTHY!! Just walking from the bathroom after a shower to brush my hair, turn on TV, sit in a chair, to bed - my feet looked like I had been walking barefooted outside all day. My feet were coated in a grimy sticky residue - either replace the carpeting completely throughout the hotel (you don't notice it because of the dark color of the carpet) or put in nice tile. 2. The attitude of the reservations people at Latitudes is horrible. The food is good, had better food off property with much more friendly people. Kept telling us totally booked, but we could see the ferry and it was never full...so went there and when we arrived the restaurant was EMPTY!! They tried to seat us at the bar, we insisted a table, got a good view. In the 1 1/2 hours we were there, only about 13-14 people came in to bar, inside or outside seating -- so why all the garbage about being full? Do 50 or more people simply not show up for reservations continuously?? I had read about the attitude at Latitude - and that is right. The food is just as good at the Bistro and the personnel there are very friendly - and a great view. 3. The hotel advertizes: "Poolside refreshments daily, including fresh fruit kabobs and popsicles, as well as iced towels and sunglass polishing." - Nope, nada - and when we asked, the employees to the man did not know what we were talking about - and we asked several!!! So don't advertise what you don't have.
The desk staff were very pleasant - arrive on birthday, had to wait 20 minutes for room to be ready, but they comped us bottle of wine and some cheese and crackers - very nice touch. The location is great. If the 3 items mentioned above would be fixed then not only would the pricing be that of a 5 star but also the hotel experience would be 5 star.
August 10, 2014
Rated 4 out of 5 by pekael Prime location
Excellent central location for sightseeing and nightime sunsets and activities.We had a poor view from our balcony-air conditioning unit but some have excellent views.Good food and service,not to be missed breakfast on sunset key via launch.
August 7, 2014
Rated 5 out of 5 by Zdawg0605 First Timers
After a 12 hour drive from Savannah. It was nice to arrive with no reservations and be totally taken care of. Great location, great service, food, friendly staff. David makes a very good Mojito at the poolside bar. We will return soon.
August 5, 2014
Rated 3 out of 5 by Jack5 Good Points and Bad
The hotel has a wonderful location BUT the main building is poorly designed with only one elevator back in a far corner of the building a very long way from my room. Restaurant is not easily accessed nor is the bar. Staff couldn't tell me how to get to either without exiting the hotel. Check-in was a nightmare. Untrained staff people waiting although rooms were clean BUT it wasn't until a manager came that they could see the cleaned rooms. Halls were dirty. Business center was good.
August 5, 2014