Rated 2 out of 5 by Anonymous21 Wonderful staff but poor room quality
My only issue with the hotel is the shabbiness of the room. The staff were wonderful, the food was really good, and the hallways were remodeled, but the actual rooms were in desperate need of a refresh. The rooms had a terrible musty smell (I tried 4 different rooms and they all had this musty smell. I believe the smell was embedded in the carpet and drapes, so the only way to get rid of the smell would be to change all of the drapes and carpet in the rooms). The hotel was very close to work, and I'm normally a Starwood loyalists, but I could not tolerate the smell in the rooms so much that I switched hotels in my last week in the area. Additionally, the furniture was worn, dirty in appearance, and in need of replacement. Lastly, the hotel had an ant problem (there were ants in the conference rooms and in the hotel rooms).
December 1, 2014
Rated 5 out of 5 by Schnutzle23 Amazing experience, exceeded my expectations
The hotel was easy to find and located just 15 minutes from the airport. The Westin offers valet parking and you can come in and out as often as you'd like, although it was pricier than I'd like. If you value convience over value then go for the valet parking, but if you value getting a bang for your buck just park on the street for a couple of dollars instead of $24-$26 for valet. The location is just walking distance from restaurants, I was so pleased to eat at 100 Montaditos! Just like in Spain!!
The food served in Westin seriously exceeded my expectations, the food we ordered for room service was fresh, texturally rich, and delicious! I wish I could eat this food everyday!! We had a suite and ate our meal on the roof, which overlooked the city. That alone was such an experience. The staff took care of our dishes we left outside. I really recommend this for couples because it feels so much more private than eating in the often crowded Sushi Samba, located on the ground floor.
The rooftop has a pool, heated pool, beautiful lounge area (which could use just a little bit of maintenance), and gorgeous view of the city. On an architectural standpoint it felt like we were in Madrid, Spain. I felt like we were truely on vacation, which was awesome.
The balcony king suite that we stayed in was simply immaculate. The house keeping really take their jobs seriously, from the crisp sheets to the floor. Being here made me feel I was home away from home. The way the suite was designed felt a bit separated in two since there was a flat screen tv by the bed and a flat screen tv by the couch, which is nice if a couple can't agree on one thing to view!
I loved Westin's Heavenly Spa products! Surely this detail is important to guests, it made me feel so refreshed after a day of traveling. The refreshments in our suite included Starbucks coffee and 2 bottles of water, that was a boost to our stay!
I truely enjoyed my stay at the Westin and will be returning to this hotel next time in Miami!!
November 27, 2014
Rated 5 out of 5 by Betty56 This hotel has a great wedding facility
The only thing that went wrong was we call for our car and when we went down 10 minutes later, we still had to wait 10 more minutes. We had a wedding to go. My daughter had a emergency earlier, and we arrived the check in clerk gave us upgrade room. That was excellent!
November 9, 2014
Rated 5 out of 5 by Lucia65 Great services
Excellent location, rooms are comfortable and roomy, and great staff
October 28, 2014
Rated 3 out of 5 by Turbourbo Poor Experience
Disappointed in our first stay at this Westin. At registration there was no recognition of my platinum status and room upgrade. The assigned room, 209, was in a high activity area. This room over looked a very noisy late night entertainment spot that didn't stop until early am. If I return I will request a top floor level room.
October 26, 2014
Rated 4 out of 5 by 1A2B3C4D Nice Hotel
Upgrades have improved hotel.
October 14, 2014
Rated 2 out of 5 by NKLMLL Needs work on HVAC system
One of our rooms had the AC fan system stuck on very high fan speed (even when setting was on "auto". Other room was located near ice machine and busy hall-way (staff early in morning). Lastly, hotel had major maintenance going on, so fumes were bad and noise started early in morning. Not the standard Westin experience I am accustomed to.
October 4, 2014
Rated 5 out of 5 by Rsa14 This is a definite 5 Star hotel
We really enjoyed our stay. Everyone was so friendly and helpful for any of our needs such as directions to somewhere and always greeted us by our name. Such a great experience! We would love to come back sometime and would highly recommend this hotel.
September 8, 2014
Rated 5 out of 5 by Lucy Great Stay
We visit family in Florida & are so pleased to be able to have such a great place to call home for the week. We especially enjoy the pool in the evenings. The staff is always so friendly and helpful & remember us from year to year. Can't say enough good things.
August 30, 2014
Rated 1 out of 5 by TamPi STOP STEALING FROM YOUR GUESTS!
Great facilities and room, very nice people, and decent food.
The hotel did, however, add a bogus mini-fridge charge to my invoice after I checked out. It got me in trouble with my company due to our expense policy. They admitted the 'mistake' as soon as I called (didn't even investigate it - I guess it happens so often) and promised to credit back the amount, but the damage had been done.
Yelp reviews mention several instances of outright stealing at this Westin location (from rooms, valet, and in my case, a post-checkout scam).
I'm recommending my company take this hotel off our list of priority properties.
August 22, 2014
Rated 5 out of 5 by Tightliner architecturally significant!!
Easy to find, great curbside service, nice receptionist and helpful staff.
August 20, 2014
Rated 5 out of 5 by Vacationers2012 Extraordinary Wedding
WOW! That doesn't even describe our time this weekend. The staff was so attentive to all our needs ( and there were plenty). From the time we arrived Friday until we all checked out Sunday, everyone made sure our daughter had the best Rehearsal Dinner/Wedding/Reception ever. The front desk staff checked us in/out with ease, the Catering staff made sure we had everything we ordered, and the Bellmen handled our luggage with TLC. The Westin is a true 5 star hotel in my book. We will always remember this weekend and how easy everyone there made it for us. Thank you everyone.
August 4, 2014
Rated 5 out of 5 by D726 The staff was outstanding
From the gentleman who parked our car, to the check in staff, the concierge, the manager of the breakfast room and everyone in between, the staff was courteous, welcoming, friendly and responsive. I had mentioned we were celebrating our 50th anniversary and found wine and strawberries waiting for us in our room. I couldn't have asked for a better place to spend the special weekend.
July 28, 2014
Rated 4 out of 5 by FF100 Westin Colonnade
Staff was excellent and very responsive. I was approached numerous times to ensure I had everything I needed. Miris Milic, in the restaurant, was fantastic. His service and professionalism are second to none. I will be back.
July 28, 2014
Rated 5 out of 5 by HappyClient Incredible Customer Service
The Westin Colonnade, Coral Gables, made me believe in superior customer service again this week. A colleague of mine is staying there for a week, thoroughly enjoying her stay (mix of business and pleasure). I wanted to surprise her with a bottle of Champagne for going above and beyond on work issues before her trip.
As I was not a fellow guest at the hotel at that time, yet the room service personnel was extremely helpful in how I needed to go about organizing and paying for my surprise. However, we ran into several technical SNAFUs which lead the extraordinarily helpful and competent Maria Garcia to reach out to her Supervisor Tomas Caruso. And the short of it was that I as presented with a truly amazing solution. The hotel sent my surprise gift to the room, along with a rose, free of charge to make up for the time lost.
This is not something I asked for nor expected, but a gesture showing superior hotel service. I will surely share this information with work colleagues as well as family and friends traveling to the area to ensure they will book the Westin Colonnade as their hotel of choice.
July 23, 2014
Rated 5 out of 5 by Raoul1 Great Hotel and Amazing Staff
Hotel was up to date very friendly Staff ,great service all around .Want to thank the Valet Staff and there amazing service they gave us. but big thanks to Angelica she was awesome from Valet . Thanks also to Front desk cant remember her name but she was great.
July 19, 2014
Rated 5 out of 5 by Littlebitofall Great stay!
I enjoyed my stay at the Westin. The bed was comfortable. It was quiet there also. The staff were very professional. It was nice to have coffee every morning and the happy hour on Tuesday was really a nice treat!
July 15, 2014
Rated 5 out of 5 by Exterminator1 Pet Friendly and attention to detail!
Our stay was absolutely wonderful. We have recommended you to all our FB friends and your staff was friendly and attentive. Champagne in the afternoons, chilled water all day. And, special recogntion of Lucky Boy & Lucy Marie in the entrance board. Thank you...
Exterminator Explorers :)
July 15, 2014
Rated 4 out of 5 by Whgille Great Location in Coral Gables, BUT.......
The Westin Colonnade, Coral Gables is definitely one of the best hotels I have been to. The rooms are very comfortable and the hotel is within walking distance to everything in downtown Coral Gables. Once you park your car, you really do not need it again. There are many shops, restaurants, and nightlife spots all just a short walk away. I have only two issues that I encountered at the hotel. The first the hotel really has no control over. The hotel hosted weddings the weekend my wife and I stayed there and the guests from the weddings when they were heading back to their rooms at night (the individuals were probably drunk) were very load and noisy. The hotel does try to curb this with signs right outside the elevators asking for quiet. Nevertheless, some people just do not care for anybody but themselves. The second issue the hotel can very easily solve when I check in. Being a Platinum member of their loyalty program, I expect them to inform me of SPG events on site for their SPG members. At this location, there is a nightly get-together with drinks and appetizers. I should have been informed of this and of the location for every night I was there. However, I never knew about this until I read a sign as I was walking out of the hotel to go home. I fully expect the hotel staff to change this behavior before I return next time. Because the perfection of the location of this hotel ensures that I will return again.
July 14, 2014
Rated 3 out of 5 by mrsOh Beautiful location, but disappointing
I was very disappointed at the service we received at the Westin Colonnade. The location was beautiful and there was ample space in the room, however, the service was lackluster, and there was horribly loud noise from construction somewhere in the building (it sounded like it was right on top of us) on a Saturday morning of our stay before 9 a.m.! For all that we payed for a room, parking, etc., I would have hoped for friendly, helpful customer service. For the noise, we barely got an apology, a credit for parking and no real resolution to the problem. When requesting to be moved closer to the wedding group, I was spoken to as if my call was a bother and the request required mountains to be moved. Additionally, the room smelled like B.O. upon our arrival, but after such a disappointing conversation about potentially moving rooms, I didn't even bother to call again.
July 14, 2014
Rated 4 out of 5 by Cocoliche Nice and comfortable
The Westin Colonnade, Coral Gables is a combination of old style with modern comfort. The rooms are spacious with good bathrooms, minibar, air conditioning, good beds, etc. The Staff excels in amiability and very good empathy with the guests. The only "minus points" in my opinion is the lack of proper parking facilities and maybe too many elevators. All in all, it is an excellent hotel which I recommend.
July 1, 2014
Rated 5 out of 5 by Loreayala This hotel is a most to stay
I have had a GREAT experience, everything was as expected as a friend recommended us.
June 25, 2014
Rated 2 out of 5 by Susy925 This is a nice hotel
The hotel is very nice and has a great location. Nice to get away from the daily hustle and bustle and our kids and family. The restaurants are fantastic in this area. However, I was a bit disappointed with the cleanliness.
June 23, 2014
Rated 5 out of 5 by opircam Westin Coral Gables
Very comfortable night. This is one of the most friendly and responsive hotels that we have stayed in. Highly recommended.
June 23, 2014
Rated 5 out of 5 by LL64 Great Stay
We love staying in this hotel. The staff is very warm and friendly and really goes out of their way to be helpful. The rooms are old fashioned, but very well appointed and the beds are extremely comfortable. There are many good food and shopping options nearby and it is only a short drive to the university. The only issue I have is that there are often multiple weddings going on throughout the hotel and that can lead to loud/screaming guests walking through the halls at various hours. We were woken up briefly (only once) but thanks to the heavenly bed, had no trouble falling back asleep.
June 23, 2014
Rated 5 out of 5 by MrsLP Thanks for a wonderful stay
Great location, fabulous staff, comfy beds. Everything we asked for and more. Super convenient to UM.
June 3, 2014
Rated 5 out of 5 by Jimger2014 Nice location -many shops, bookstores and great food
Bigger room than most hotel rooms. Comfortable bed and quiet. Very nice staff.
May 18, 2014
Rated 4 out of 5 by Baroo Late checkout
I was disappointed that I was charged for a late checkpoint considering I am a Starwood Preferred Gold Guest.
May 15, 2014
Rated 4 out of 5 by 77termil Great for visiting U of Miami
Very close to the U, lots of good places to eat within walking distance.
Beaches are not close! Parking at hotel is expensive.
Pool is ok...no ambience and no bar at pool.
May 14, 2014
Rated 5 out of 5 by MrsLP An elegant hotel
We had a wonderful stay, and the entire staff was exceptionally helpful and friendly. We had a number of special requests, including an upgrade and an extension of our stay; whether the answer was yes or no, it was delivered with courtesy, efficiency, & a pleasant smile. From valet parkers to room service, everyone was gracious & helpful.
May 13, 2014