Rated 3 out of 5 by DR21 The floor is wore out
The two night stay was pleasant but didn't meet my expectation on Westin brand.
The floor next to closet and in the bath room was wore out and became uneven, which makes me feel like staying in a old motel. This is very annoying.
The locker room on the pool floor is small, and lacked of towels. I have to call the front desk to ask for extra bath towel.
The TV on the wall is tilt, so it's very uncomfortable to watch.
However, the staff were very professional and attentive, offered me the option to change a room after my complaints. I refuse the option since it's too much trouble for me to move.
January 8, 2013
Rated 5 out of 5 by Animals9 Excellent Stay
I really enjoyed my four days/nights at WESTIN Beijing Chaoyang. The staff was very good, my room was perfect! Great bathrooms and as always I loved The Heavenly Bed.
The Platinum Club Lounge was absolutely 5 Star and a welcome Oasis during my stay.
The Fitness center was always very good. My only complaint would be that the Spa area lacked in presentation of amenities usually found in such a place: extar towels available, shaving needs, lotions, soaps, etc. Those were not available and only 1 towel for shower, steam, etc.
March 18, 2014
Rated 5 out of 5 by Hangzhou My home in Beijing
I started staying at this hotel since 2008 when it was built. This hotel is outstanding in all aspects (facilities, room, staff and location). On this particular stay, I did not check in until midnight. To my surprise, someone knocked the door in 10 minutes after my check-in and brought me a birthday cake and wine. When I saw their note from their General Manager to say "welcome to your home in Beijing", I know they meant it.
March 27, 2014
Rated 5 out of 5 by Pedro Excellent stay
I have stayed in many Westin hotels across the world and this is seriously above everything else.
As a SPG Platinum I was upgraded to a suite, which was fantastic, included a massage chair, great views of the city and with massive space.
The lounge is excellent, the staff in there is amazing - at the same level or even better than the St. Regis butlers (another SPG hotel), they really took care of their guests.
As a cigar smoker, and the ban currently in place in China (with which I tend to agree), I was pleasantly surprised with the smoking Jazz bar, the singer in the evening was fantastic and again the staff amazing.
I will be staying again for sure, EVERY time I am in Beijing.
Congratulations, this hotel is perfectly managed !
November 30, 2011
Rated 2 out of 5 by Hjohn Poor check-in service
More then once, the staff has gotten my check in wrong. They are very slow and extremely inefficient. There is really no need to be an spg member as they don't even recognize it.
April 6, 2014
Rated 5 out of 5 by Peirrot This hotekl has geat employEyes
I really anjoy that some employee at the 4 seasons restaurants speak with me and recongnize me during a 3 days stay.
They really take care of the guest. We feel at home.
Thank to them. I didn't take their name but I will next time I visit your hotel.
March 31, 2014
Rated 3 out of 5 by JetRay Hotel staffs save the day
I have stayed in all the SPG hotel in Beijing and this is my 2nd stay in Westin Chaoyang. The experience was far from satisfactory - the toilet floor was bad, the towel hanger fell on day 2 of my stay. But nothing compare to the bad wifi quality. The wifi was so bad in the room that I ended up have to do my emails at the Executive Club. And this is when the hotel staffs saved the day. The staffs at the Executive Club was professional and friendly. Especially a lady name Shadow, who always make sure the guests were well taken care of. I am touched by her helpfulness and warm that make me feel at home. Rare for a business hotel. Kudos to the staffs at the Executive club, specially to Shadow who made my stays here an enjoyable experience. Thank you.
October 27, 2012
Rated 5 out of 5 by GuestK One of the best
I stayed at this hotel for one night, and everything including the staffs are managed to exceed my expectations. My reserved room was not available, so the staff arranged me free upgrade with a smile on his face. The buffet was great . The only minor drawbacks were the key and the TV. The key did not work in lift and I had to go back to reception to get another key. TV remote control is bit hard to manage. maybe the battery was bad or something. Other than those, everything was great. Would love to stay there for my next trip to Beijing.
August 12, 2012
Rated 5 out of 5 by Brian1004 The Westin Beijing Chaoyang provided relexations
The Westin Beijing Chaoyang provided relexations and good memories in my Bisiness trip in Beijing. They up-graded the room and I enjoyed the foot massage in my room. I will reserve The Westin Beijing Chaoyang whenever I visit Beijing as I used to do. Thanks a lot.
March 29, 2014
Rated 5 out of 5 by marcseattle Another great Westin, exceptional staff
I was at the Westin Chaoyang for 20 days, and the room was pleasant, with only a few technical issues over the stay to even create a slight blemish (fixed quickly and with a smile each time). What really stood out was the Executive Club staff. Every member of the WEC staff, without exception, was friendly, engaging, helpful and especially when away from home for so long, some friendly faces at the beginning and end of each day. They all deserve commendation for making a good, but otherwise uneventful stay, unusually memorable.
July 23, 2012
Rated 5 out of 5 by littleflower Awesome Stay
Friendly and helpful staff, awesome rooms, great location.
April 1, 2014
Rated 3 out of 5 by A123456 efficiency
takes too much time for check-in and check-out.
March 31, 2014
Rated 3 out of 5 by Guestxx Perfect except with high profile guests
You become less important with high profile guests in the hotel...would still expect courtesy but other guests were treated as a nuisance. I have come to expect more from the Westin.
March 21, 2014
Rated 5 out of 5 by PKB5 The Tops
And not just because we were on the 24th floor. Tops in friendliness through attention. Every representative stepped out from behind the counter to greet us and help fulfill our needs and answer our questions. This Westin is the Tops in comfort, cleanliness and amenities. Starting with fine linens and right down to the bottled water replaced daily in the room. Very extensive breakfast buffet that covers multiple cuisines, and all very good. Thank you Westin for a most comfortable stay.
October 11, 2013
Rated 4 out of 5 by BillHK Good but ... not a true business hotel for International visitors yet
Most people will agree that what hotels in PRC need is "software" improvement; despite have great "hardware".
Location is great and rooms are first class. But the difference is always in the details.
One detail here is Internet service: Unlike other 5 stars hotels in Beijing, including those under the same group, Internet service is still very "local". Most other international 5 star hotels already overcome the "China Firewall" issue but not Westin ChaoYang. This is an inconvenience.
August 15, 2012
Rated 3 out of 5 by tomip is it a Westin hotel?
(1) This is the 1st Westin hotel in china which electricity socket in the room is not universal adapted socket. And I need to ask the housekeeping for a universal socket adaptor when I checking in every time. Is this an international standard?
(2) The executive floor lounge staff didnt care if you finished your drink or food. They immediately taking away all your dirnk or food just the second you walk away from your table. I almost thought that I was in a local 2 stars hotel?!
August 17, 2012
Rated 2 out of 5 by RRTT Incompetent
Less than perfect. Perhaps the worst SPG hotel experience I have ever had. Wrong rooms assigned at check-in, despite the fact that I had confirmed two double beds in two rooms ahead of time. One room did not even have a shower. Sloppy work and forced to change rooms on the second day.
Also, service express should NOT call at 9:45 PM (yes, at night) to inquire what time we were checking out the next day. As a gold SPG member, I expect a lot better service than this.
June 3, 2013
Rated 5 out of 5 by Swan49 Excellent hotel
This hotel presents all required qualities like confort, location, restaurants, Facilities...
March 15, 2014
Rated 2 out of 5 by VPEngineeringGBI Typical Westin, not for frequent travelers
There is nothing terribly wrong with the hotel, just lots and lots of little things that make it unacceptable. Coffee maker is under a shelf so you can't use it there. Printer under the desk leaves no room for your feet. No towels at the pool. etc. etc. etc. I stopped counting at 10. Considering the Exec Lounge staff seriously pissed me off, I can't imagine staying here again. For your average "one time" visitor, it's fine. But very poorly managed.
August 27, 2013
Rated 5 out of 5 by Jddusn My home in Beijing
I have the pleasure of making the Westin Chaoyang my home several times a year. From the moment I exit the cab and am greeted by Henry, to a warm smile by Constance and Cherry, as the escort me to the Executive Club, to the exceptional service as I check in by Alice and her WEC staff, Moore, Vera, Niki, Vivian and Jolin. After settling into my room, I pop down for a refreshment in the Mix lounge where Ezekiel and his superb staff of Lily, Amanda, Daisy, Kevin and Crystal greet me and take great care of me.
I enjoy the amazing breakfast buffet in the Taste with friendly service from Jenny, Alisa and Eric and end the evening in the great steak place, The Grange, were Jason, Janise, Jackie and Angel make me feel like an ol' friend.
If you are a frequent visitor to Beijing and appreciate the attention you deserve by an amazing staff, choose Westin!
August 4, 2012
Rated 4 out of 5 by BillHK Good but ...
All are great as usual except improvement needed in the Business Center area: Firstly, it closes at 8 pm and secondly, no courier service.
Well, the front office manager was able to resolve the courier service matter but by default, there is no courier service. Thought this is a very profitable agency service for any hotel. Westin ChaoYang is the first Westin i stayed without courier services and I had been a SPG for over 15 years!
June 14, 2012
Rated 3 out of 5 by William Cleanliness keep disappointing
I pick this hotel because it is close to my office, not because I really appreciate it. Indeed, the overall value does of this hotel does not match with its the price (although I have corporate rate) and Westin branding/expectation. Consistently in the past experience of staying in Westin, especially the first checking in, into the room, the room was not that "clean". Sometimes, it is the bench covered with a mm dust, the other time will be the work desk with stain remains (I could easily remove those stain by a wetted tissue), sometimes it is the bathroom with stain. Another complaint is that Beijing is a dry city, once I called room service for more water, they said hotel only can provide 4 bottles per day. If I stay in a hotel for most of time, working etc, how can 4 small bottles of water be sufficient? Not to mention if I have two guests in the same room.
March 17, 2013
Rated 5 out of 5 by Brite Most excellent hotel I have ever stayed
I thinks your hotel is very excellent in every aspect as accomodation facility. Good location and every facility and freindly staff..One thing I don't understand is my magnetic door card faced 4 times failure (during 2 night stay!) even if it did not make it close any electronic devices such as mobile phones..that needs to be improved definitely..without it I better say all perfect and enjoyable..thanks again...!
April 1, 2013
Rated 3 out of 5 by Will04 Good hardwares with need to improve services
First time to stay in Westin CY although I travel to Beijing every week.
My impression comparing to other five star hotels is not that excellent. I took hotel limosine from the airport. No one is attending at the door at all. I don't think this is an usual practise for a five star.
The live music in Mix is excellent.
Other than that, I have no other comments since I didn't use other facility pacticularly.
December 6, 2011
Rated 4 out of 5 by Chinataxi Been here 8 times
Comfortable, good food etc - however I am writing for an indirect complaint about the curbside service. Over half of the times I have gone, the taxi has picked me up and refused to turn on their meter on the way to the airport. The service needs to do more to enforce the meter being turned on before it leaves the parking lot. Not any better than walking on the street and getting a cab.
November 24, 2013
Rated 4 out of 5 by JP201308 Great value for your stay
The hotel location is close to CBD and easy to get to airport. Rooms are quiet and comfortable, internet access is fast, and staffs are friendly. The swimming pool is fascinating, but should place more towels for the guests (currently it only places one towel for each guest and no one offer onsite assitance). The other problem is cell phone signal (very poor in room, have to stay close to the window).
August 17, 2013
Rated 4 out of 5 by Hoarlic SImply Irresitable
Westin Chaoyang is always my first choice when I come to Beijing and this is, I think, the 10th time I stay here.
It is still able to maintain the standard and the energy since it first opened. The only complaint I have is the the changing room at the fitness center is a bit dirty and worn out.
Also I wish to ask, I left my swimming gear in my room, who should I contact to see if I can get it back?
May 16, 2012
Rated 3 out of 5 by efficientserviceiswanted Counter service is bad
I've stayed in Westin Chaoyang just because it's next to my office building in Beijing. The check in and check out services are unsatisfactory. The staff is not well trained and there's no one to manage the line. 9 out of 10 times I would have experienced someone cutting in the line and do the check in/check out ahead of me. No one is taking care of that at all.
Another time on July 25, 2013, I paid for my colleague's room as well. I asked the staff to print me her room statement because simply the "fund transfer" in my bill may not be clear enough to our finance department. That gentleman showed me "impatient" face and didn't say "thank you" after he passed me the sheet.
And one more time, I'm asked to submit the form 5 times because the nickname cannot be duplicated but there's no tip or suggestion to customers what name is actually available. The review system itself is complex and not welcoming feedback!
December 5, 2013
Rated 4 out of 5 by YunBacsa I am treated my soul when I stay This hotel.
I am treated my soul when I stay The Westin Chaoyang.
That's why I often visit This hotel even though I have lived in Beijing.
I am healing in Heavenly bed. and seeing nice city view, using fantastic facilities, especially pool. I love mood of swimming place.
FYI, This hotel is very easy to reach everywhere in Beijing and all hot spot is near there.
December 16, 2013
Rated 3 out of 5 by Rich002 hard to benefit platinum upgrades
the hotel is relatively new nearby convenient location. hard to get spg platinum suite upgrades as always.
there is no club in the premises. kind of boring.. drinking french primium wine in the lounge or room. you order few thousand $ wines, spg points never gets recorded unless u call them and wait few weeks.
but hotel is new.. little noisy.. bad air in beijing next to the main road
May 4, 2013