Rated 5 out of 5 by Jddusn My home in Beijing
I have the pleasure of making the Westin Chaoyang my home several times a year. From the moment I exit the cab and am greeted by Henry, to a warm smile by Constance and Cherry, as the escort me to the Executive Club, to the exceptional service as I check in by Alice and her WEC staff, Moore, Vera, Niki, Vivian and Jolin. After settling into my room, I pop down for a refreshment in the Mix lounge where Ezekiel and his superb staff of Lily, Amanda, Daisy, Kevin and Crystal greet me and take great care of me.
I enjoy the amazing breakfast buffet in the Taste with friendly service from Jenny, Alisa and Eric and end the evening in the great steak place, The Grange, were Jason, Janise, Jackie and Angel make me feel like an ol' friend.
If you are a frequent visitor to Beijing and appreciate the attention you deserve by an amazing staff, choose Westin!
August 4, 2012
Rated 5 out of 5 by SirRandy A Week in Beijing
When I checked in, they had been overbooked and put me in a smoking room for one night. (If you are sensitive to smoke, please be sure to request a non-smoking room.)
They moved me into a luxurious corner suite and I was extremely happy! The King Bed was very comfortable. In my room, was a foot massager that I used daily. WiFi connectivity was excellent. I had no problems whatsoever. Shower and bath were also very modern and the bathroom was well kept. Bottled water was kept in abundance for me.
Fitness room was also excellent. It had every single piece of equipment that I needed. From yoga mats to weights. Bottled water was also provided.
Staff were also very friendly and helpful! I highly recommend this hotel. Location was next to a subway station (#10) and easily accessible to the rest of the city. Great for people who want to explore by foot.
April 13, 2014
Rated 4 out of 5 by BillHK Good but ...
All are great as usual except improvement needed in the Business Center area: Firstly, it closes at 8 pm and secondly, no courier service.
Well, the front office manager was able to resolve the courier service matter but by default, there is no courier service. Thought this is a very profitable agency service for any hotel. Westin ChaoYang is the first Westin i stayed without courier services and I had been a SPG for over 15 years!
June 14, 2012
Rated 5 out of 5 by Hangzhou My home in Beijing
I started staying at this hotel since 2008 when it was built. This hotel is outstanding in all aspects (facilities, room, staff and location). On this particular stay, I did not check in until midnight. To my surprise, someone knocked the door in 10 minutes after my check-in and brought me a birthday cake and wine. When I saw their note from their General Manager to say "welcome to your home in Beijing", I know they meant it.
March 27, 2014
Rated 3 out of 5 by William Cleanliness keep disappointing
I pick this hotel because it is close to my office, not because I really appreciate it. Indeed, the overall value does of this hotel does not match with its the price (although I have corporate rate) and Westin branding/expectation. Consistently in the past experience of staying in Westin, especially the first checking in, into the room, the room was not that "clean". Sometimes, it is the bench covered with a mm dust, the other time will be the work desk with stain remains (I could easily remove those stain by a wetted tissue), sometimes it is the bathroom with stain. Another complaint is that Beijing is a dry city, once I called room service for more water, they said hotel only can provide 4 bottles per day. If I stay in a hotel for most of time, working etc, how can 4 small bottles of water be sufficient? Not to mention if I have two guests in the same room.
March 17, 2013
Rated 5 out of 5 by Sigi69 Inner-city oasis
If you don't need to leave your hotel on hot, humid and hazy summer weekends, Westin Chaoyang is the perfect location. The large swimming pool, the well-equipped fitness center, and last but not least the spacious and welcoming lounge in the 34th floor offer a stay with many choices. Rooms, especially suites, leave nothing to be desired. Thoughtful service staff is omnipresent without being pushy.
July 21, 2014
Rated 5 out of 5 by Brite Most excellent hotel I have ever stayed
I thinks your hotel is very excellent in every aspect as accomodation facility. Good location and every facility and freindly staff..One thing I don't understand is my magnetic door card faced 4 times failure (during 2 night stay!) even if it did not make it close any electronic devices such as mobile phones..that needs to be improved definitely..without it I better say all perfect and enjoyable..thanks again...!
April 1, 2013
Rated 3 out of 5 by Will04 Good hardwares with need to improve services
First time to stay in Westin CY although I travel to Beijing every week.
My impression comparing to other five star hotels is not that excellent. I took hotel limosine from the airport. No one is attending at the door at all. I don't think this is an usual practise for a five star.
The live music in Mix is excellent.
Other than that, I have no other comments since I didn't use other facility pacticularly.
December 6, 2011
Rated 4 out of 5 by JP201308 Great value for your stay
The hotel location is close to CBD and easy to get to airport. Rooms are quiet and comfortable, internet access is fast, and staffs are friendly. The swimming pool is fascinating, but should place more towels for the guests (currently it only places one towel for each guest and no one offer onsite assitance). The other problem is cell phone signal (very poor in room, have to stay close to the window).
August 17, 2013
Rated 4 out of 5 by Hoarlic SImply Irresitable
Westin Chaoyang is always my first choice when I come to Beijing and this is, I think, the 10th time I stay here.
It is still able to maintain the standard and the energy since it first opened. The only complaint I have is the the changing room at the fitness center is a bit dirty and worn out.
Also I wish to ask, I left my swimming gear in my room, who should I contact to see if I can get it back?
May 16, 2012
Rated 4 out of 5 by Chinataxi Been here 8 times
Comfortable, good food etc - however I am writing for an indirect complaint about the curbside service. Over half of the times I have gone, the taxi has picked me up and refused to turn on their meter on the way to the airport. The service needs to do more to enforce the meter being turned on before it leaves the parking lot. Not any better than walking on the street and getting a cab.
November 24, 2013
Rated 3 out of 5 by Rich002 hard to benefit platinum upgrades
the hotel is relatively new nearby convenient location. hard to get spg platinum suite upgrades as always.
there is no club in the premises. kind of boring.. drinking french primium wine in the lounge or room. you order few thousand $ wines, spg points never gets recorded unless u call them and wait few weeks.
but hotel is new.. little noisy.. bad air in beijing next to the main road
May 4, 2013
Rated 3 out of 5 by efficientserviceiswanted Counter service is bad
I've stayed in Westin Chaoyang just because it's next to my office building in Beijing. The check in and check out services are unsatisfactory. The staff is not well trained and there's no one to manage the line. 9 out of 10 times I would have experienced someone cutting in the line and do the check in/check out ahead of me. No one is taking care of that at all.
Another time on July 25, 2013, I paid for my colleague's room as well. I asked the staff to print me her room statement because simply the "fund transfer" in my bill may not be clear enough to our finance department. That gentleman showed me "impatient" face and didn't say "thank you" after he passed me the sheet.
And one more time, I'm asked to submit the form 5 times because the nickname cannot be duplicated but there's no tip or suggestion to customers what name is actually available. The review system itself is complex and not welcoming feedback!
December 5, 2013
Rated 3 out of 5 by hugoistic Better service please
Cafe - No tea spoon every morning throughout my 2 weeks' stay. Have to request every time. Staff were not responsive. Either they are not well trained or you are under-staffed.
Front Desk - didn't even know I am a SPG gold member, shouldn't it be in your system or must I always use the SPG counter and present my card? I know Gold members are a dime a dozen but why should we keep using Westin if such membership does not warrant any recognition or privilege? I think your Front Desk staff have seen too many SPG members they are numbed from it. They should not take us for granted.
Room - generally satisfactory but toiletries were not replenished even when they are not available. My 1st such encounter in 6 stays this year.
Overall - During my stay I could tell it was high occupancy but I expected the hotel to be able to manage better. You could tell the hotel team as a whole did not cope very well, especially the cafe.
December 11, 2012
Rated 4 out of 5 by Traveler68 Great Exec Floor Staff
As a Platinum SPG exec floor privileges included in stay. The staff at the exec club met requests for original receipts for meeting rooms, even faster than expected and always arranged quiet meeting areas in order not to disturb other guests. Transport staff were very efficient and polite, meaning that while costs are high for hotel transport service, it is dependable.
April 14, 2013
Rated 3 out of 5 by jrhjwh111 noticeable decline of quality
I stayed one night at Westin Chaoyang this week before flying home for its closer location to airport. I felt that the over-all quality I used to enjoy wasn't there anymore.
The lobby was over crowded, front desk un-intentive. The room was visibly worn out. Rust spots were seen on metal surfaces.
I highly doubt I will return to this place.
July 5, 2014
Rated 4 out of 5 by YunBacsa I am treated my soul when I stay This hotel.
I am treated my soul when I stay The Westin Chaoyang.
That's why I often visit This hotel even though I have lived in Beijing.
I am healing in Heavenly bed. and seeing nice city view, using fantastic facilities, especially pool. I love mood of swimming place.
FYI, This hotel is very easy to reach everywhere in Beijing and all hot spot is near there.
December 16, 2013
Rated 5 out of 5 by Frankk Great Stay
We stayed at the Hotel for 2 nights and really enjoyed the friendly dervice and good quality of the Restaurants...specialy the Chinese Restaurant was very good and Room Service.
The pool we used and was fun...also the gym is very well organized.
Location is perfect to use public transport! Family already requested to go back.
June 4, 2014
Rated 4 out of 5 by Hkm82 Concierge service to improve
Everything was great but concierge need to improve the service. I understand that booking an airport pick up for the same day service is difficult, but concierge should not say I can't help you because our booking is full to a guest. There must be a solution. Finally, the reception did a good job and helped me to arrange the pick up.
June 2, 2012
Rated 5 out of 5 by Libras Best hotel at east of BJ
Best location, easy to arrive central, airport
Best service, care about SPG member very much
Best memory, best sleep and best enjoying at executive club lounge
September 12, 2014
Rated 5 out of 5 by PatJ Exceptional staff support
What set my stay here apart was the fine service provided by the concierge staff. I was in Beijing for a short time, but they were most supportive in finding ways to see the sights in the time I had. I've stayed with Westin twice -- Beijing and Abu Dhabi -- and found consistent, excellent service and very well-appointed facilities.
December 21, 2013
Rated 5 out of 5 by CW1688 Excellent services and great attention to customers
I am a SPG Platinum member now. Really enjoyed exclusive services starwood network provides. Westin is one of my favorite hotels. i love the design of the Westin in Beijing Chaoyang. The staffs there are very friendly and great attention to details. I am extremely please with the room I had and look forward to a visit next time.
November 14, 2012
Rated 3 out of 5 by MMMM Improvement required
The Westin Chaoyang Beijing is always one of my favorite Hotels. However, my recent stay was a bit out of my expectation.
There was an empty highball glass with milk stain placed on the table below TV set when I checked- in the room.
I called from the telephone placed next to the bedside, and again; the bedsheet was dirty too. One thing the Hotel reacted immediately when I went down to the reception and ask for a room change, it was done in 5 minutes. However, the TV was unanle to switch on in the newly changed room. It was also fixed immediately after I call.
The in-room temprrature is too HOT which was fixed @ 26° and even I manually change it down, my entire stay was exhausted.
Spa is good so as Cafe on the 1st floor, though food quality drop compared to my previous stay. Went over to the nearby NEWLY opened Hotel for dinner and it was excellent.
Still want to give them one more chance on my next visit, otherwise; will move to experience the NEW Hotel.
March 19, 2013
Rated 5 out of 5 by StanleySiu Good location
SPG Recognition is definitely not enough, Did not prepare the Suite Room for me as a Platinum member, have to remind the reception staff to get it done.
Reception staff is quite COOL, no smiling at all
SPG hotel for me is more like a home, but Sheraton Chaoyang make me quite disappointed
July 16, 2014
Rated 1 out of 5 by RovingRover It took forever for the main phone line to be answered!
I stayed at this hotel and the main line ("0") took at least 15-20 rings before someone would pick up -- each of the four times I called during my two day stay!! The front desk needs some extra help here!
August 29, 2014
Rated 5 out of 5 by earkandee Lifetime Platinum
Lifetime Platinum member and did not receive fruit basket in my room or welcome letter. Had issue with my room key not working in the elevator and I told a staff member and he directed me to go to the front desk rather than offering to get it replaced for me. Five star hotels are about 5 star service, not self-service.
December 2, 2012
Rated 4 out of 5 by HDH2012 New Ground Parking is Problematic
I stay at this hotel very frequently and have been pretty happy with it in the past. Recently, it puts in a new ground parking and has made it very incovinient to get in and out. Have discussed with the Hotel GM but have not received satisfactory solution yet.
August 2, 2014
Rated 4 out of 5 by ECJOB Good choice with glitch
Nice hotel. Except that when I checked out and rushing to the airport, the Bellboy did not have a sense to manage the incoming taxi for the guest who lined up properly (I was supposed to be the one getting it as I was the first in the line) and letting someone else came out right from the hotel and jumped into it...
November 28, 2013
Rated 2 out of 5 by RonnoR Awful service
Great facility, comfortable room, but terrible service.
The front desk has no idea with SPG platinum member. The speed of service is very slow. Most time I have to call service center twice to get service.
I'm always doubt whether there is training for the new staff.
BTW, the facility of the pool is fantastic.
September 21, 2012
Rated 3 out of 5 by blueclay If you have alternatives, you had better book another hotel. It is not worth of coin.
Westin is usually good hotel. and I usually prefer this brand. but Westin Chaoyang is not worth of coin. Room is very good and comfotabl. And breakfast & dining restraurant is also good. but the most problem of this hotel is attitude of staff. They maybe dose not care of you. You maybe feel some disregard.
April 28, 2014