Rated 5 out of 5 by NeilinVA Professional and ingratiating service
From our arrival and Richard's (the bellman) greeting to our departure this hotel staff was professional and ingratiating.
An unexpected delay in our day caused us to cancel dinner reservations. We decided for expediency to dine at the hotel. This was no pedestrian hotel dinner. Our waiter Alex was spot on with his wine suggestion (he had access to a very good cellar) and dinner recommendation. Our food was expertly prepared, presented, and served. Alex was assisted by Omer. I cannot speak highly enough about this dining experience, it was superb.
January 21, 2013
Rated 5 out of 5 by Swiss59 Excellent Hotel
The Westin Richmond again met our expectations. The front desk staff was outstanding and recognized us as SPG members upon arrival (which was very late -- 2am) and they were very helpful with getting the type of room we needed. The room was very clean and well stocked with all the essentials. The concierge level meals for both breakfast and evening were well laid out with an abundant variety of foods. Both hot and cold items were offered for each meal. The concierge level staff members were very professional and attended to our every need, making sure our coffee was always warm at breakfast to offering to warm the desserts after the evening meal (warm chocolate chip cookies!).
We will definitely stay at this hotel again when we are in Richmond.
July 17, 2012
Rated 5 out of 5 by JPinVA They spoiled me!
When you live on the road it's the small things that matter. At this Westin they get the small things as well as the big things. I felt extremely welcomed and completely spoiled. The room was beautiful, comfortable and very clean. The staff were friendly and eager to help me. A most beautiful retreat...made work almost feel like a vacation. The location is close to I-64 and close to restaurants and shopping, but the restaurant is great as well - no need to venture out. Looking forward to going back!
July 16, 2012
Rated 5 out of 5 by Fetteration Great Hotel
From the minute we walked in the door to the time we checked out the staff at this hotel went out of their way to make our stay a positive experience. The staff was friendly and helpful. The hotel lobby, bar and restaurant, hallway and rooms were immaculately clean. I love the fact that they allow dogs although we left ours at home. We stayed two nights and I would have loved to have been able to stay longer. I would definitely recommend this hotel to others visiting Richmond.
August 3, 2013
Rated 2 out of 5 by Ketura Loud heat
The thermostat was so loud and kept starting again and again making it difficult to sleep
Also the restaurant service left a lot to be desired
December 14, 2013
Rated 5 out of 5 by Kris36 My Compliments
This is the second stay for business in this hotel-which feels more like a resort. I had a very important business lunch that had to go perfectly and the waiter and I met in advance to discuss the details. Not only was he gracious and professional, but he also did everything we had discussed-and the lunch meeting went flawlessly. I also had the opportunity to have dinner as well and the attending staff at the bar and in management on May 22nd were so attentive, friendly and wonderful to be around.
The location of the hotel is central to businesses in the area and major highways. The rooms are spacious, clean, comfortable and the beds are heavenly. The food is plentiful, which is not usual in most hotels/restaurants, and prepared deliciously perfect.
I'm already looking forward to my next business visit to the area!
May 23, 2012
Rated 5 out of 5 by Linda13 Richmond, Virginia
This hotel is wonderful!. All decor was well appointed and accommodations extremely comfortable. My husband and I stayed one night and I had at least as good night sleep as I have in my own bed. Bedding was very full.
The bathroom was large and the shower was spectacular with two shower heads that provide massaging waters if so desired.
The staff are very attentive and immediately accommodating. Would definitely return for another longer stay.
February 3, 2013
Rated 5 out of 5 by Cooper2013 The hotel was very clean and the staff very accommodating and friendly
Affordable, clean, always beautiful and great treatment
February 22, 2014
Rated 2 out of 5 by Linda50 Deeply Disappointed
My husband and I stayed at the Westin Richmond at the last minute while traveling back to Baltimore from Charleston. We made the reservation over the phone w/Starwood Preferred Guest. We were told that our reservation was confirmed and could check in. When we arrived at the hotel, the front desk told us they did not have our reservation in their system. Both women behind the desk were unfriendly, sarcastic and not accommodating.
August 23, 2012
Rated 2 out of 5 by Z16Aug12 Difficulty with Front Desk Check-In
The front desk check-in clerk was unwilling to support our requirements (although both the registration service and a previous call to the hotel directly said it would not be a problem). I asked to talk to the hotel manager and was told that there was none on duty --I asked to talk with the clerk's boss and was told none was available. I travel frequently for business but will book this hotel chain only as a last resort.
August 20, 2012
Rated 4 out of 5 by RooDoll Wonderful Stay.
I was very pleased with my stay but a little disappointed at the same time. The one complaint that i had with this hotel is that for $159 a nite, internet should have been included for all guests and a continental breakfast as well. Internet was going to cost us an extra $10 a nite to use. Most hotels are half the price and include a breakfast and free internet.
January 21, 2013
Rated 5 out of 5 by MarilynfromMaryland This hotel has great customer service
My husband and I stayed at the Westin with our two grandsons. We were treated like honored guests in every sense of the term. We were extremely impressed by the quality and cleanliness. We all enjoyed our stay, and the boys will always remember their first stay in a top-notch hotel, and the great food (with edible orchids!) at the restaurant.
January 28, 2013
Rated 5 out of 5 by MR50 Great staff and location
I've stayed at the Westin Richmond several times for business. The staff are very friendly and helpful. The in house restaurant is clean with great tasting food choices. The rooms are clean and comfortable. The fitness center is open 24 hours and has several treadmills, ellipticals and bikes as well as weights. Located for easy access to 64.
January 19, 2013
Rated 5 out of 5 by ColleenZ Hotel very clean and quiet
Westin Richmond stay was very relaxing. The rooms are spacious, clean, and the beds are comfortable. We had 4pm checkout, which we didn't need but was nice for a sleep in and not feel rushed.
The staff are very nice and helpful. I wish SPG would allow Gold members to have a continental breakfast. The extra points are nice though.
May 2, 2012
Rated 4 out of 5 by BeachGoer Friendly staff and clean hotel.
I stayed here one night while passing through town on the way to the beach. I have stayed at this hotel each year for the past couple of years. It is clean and the staff is super friendly. There aren't too many bells ans whistles here, but it has everything you need for a comfortable stay. I highly recommend.
July 10, 2012
Rated 4 out of 5 by Bicycle01 Anniversary Overnight
We stayed here for a wedding anniversary celebration. Certainly met our expectations, but did not exceed as it was an average 4 star experience. No special feeling of being pampered, nor as a SPG; attendant at the Executive Club was hard to locate for drinks in the evening, and the breakfast eggs were dry and cold near the end of the breakfast period. Seemed to be a nice upscale "business-persons" hotel, but not for a special experience.
February 8, 2014
Rated 5 out of 5 by Dixie1 Super Service!!!
Service is excellent. From the Front Desk to the associate in the club providing refreshments. Staff was extremely helpful. Assisted with Luggage, changed our rooms to one with a bathtub immediately.
Very accommodating in the 7th floor club. You only see this kind of service in resorts.
April 17, 2012
Rated 5 out of 5 by Dudley5 Great Night!
The hotel was very nice, had a very comfortable feel. The vases with flowers on each floor are a nice touch. My family enjoyed a very good dinner in the restaurant, with a server who was quite friendly. Breakfast on the top floor was good as well. The entire staff was very courteous.
July 11, 2012
Rated 5 out of 5 by FAC101 Greatest Westin in the US
My husband and I frequent Westin Hotels throughout our travels and we have to admit the Richmond Westin is the GREATEST Westin Hotel we have stayed at. Francine, Ashley, Sandra, Tracey, Brent, Amanda, & Andy were AWESOME! We Absolutely Love Richmond Westin!
June 5, 2012
Rated 5 out of 5 by RookieM Great stay and extra service
I expect a lot from the Westins and this one did not disappoint. In particular, the staff were great. Amada at the front desk found me a hair salon that could take me the day I arrived and I got a great hair cut. I really appreciated this extra service.
May 30, 2012
Rated 5 out of 5 by Jlsfun Most comfortable beds in the world!
We travel a lot and enjoy Starwood Properties wherever we go. The Richmond Westin was a great venue for our family gathering, well appointed rooms, the most comfortable beds and a very helpful and friendly staff. Excellent all around. Thank you!
January 22, 2013
Rated 5 out of 5 by Kapua123 Staff knows me by name
I love the fact that I can walk into the hotel lobby and the front desk associates call me by name.
They are very friendly and eager to help. Especially Ashley who went out of her way to get me something leaves positive lasting impressions.
May 29, 2012
Rated 5 out of 5 by Davis4103 Staff is exceptional
My family and I stay at this Westin property over a February weekend every year. The staff is exceptional, especially Richard the bellman. He has been there for many years, and is such a nice and helpful employee and person.
February 18, 2013
Rated 3 out of 5 by antgua OK
Room was very nice. Had to ask three times for more towels for room. Pool heater was broke and pool was 72 degrees (a little cold for us). Pool was inside and fumes from chemicals in pool were overwhelming.
July 17, 2012
Rated 5 out of 5 by Mj3444 Corporate Trainer
this hotel was excellent, a very clean, comfortable room that was very relaxing. The staff was extremely friendly and nice. I am looking forward to being able to stay at this facility in the future.
June 4, 2012
Rated 3 out of 5 by Dave1k INTERNET RIP OFF
One of my hotel required features is FREE Internet. I had to pay $18.00 for two days of iternet in my room and an additional $9.95 for my taketh in the conference room. Get with the times.
July 31, 2012
Rated 5 out of 5 by Tigerpal Comfort
Everything about our stay was perfect except no free WiFi service. We were told it was available in certain locations of the hotel (lounge, restaurant), but I was never able to access it.
January 22, 2013
Rated 5 out of 5 by Libra13 Pet Friendly
This hotel is definitely pet friendly. I was shocked to see water bowls in the lobby for pets. While I am not a pet lover, this was a definite sign that this is a pet friendly hotel.
March 5, 2013
Rated 5 out of 5 by honey67 The comfort of a room
My stay was very comfortable, the bed and bedding was tops, I wish I could have bought the bed home with me. Everything was to my expectations.
Free parking is a plus.
August 8, 2012
Rated 3 out of 5 by Tommytupper Westinrichmond
High end hotel and $$$'s to stay so would expect room condition to be better. Carpet in room was heavily stained in a number of areas. Should have been steam cleaned.
October 14, 2012