Rated 3 out of 5 by TheBoss1 Comfortable and Convenient
The hotel is conveniently located near the AMTRAK station and is close to major companies in the area. While the food is decent, the service in the restaurant is very slow. Ordering breakfast may force you to be late for your morning appointment. Also found the liquor pour to be on the light side. The rest of the amenities were much appreciated.
July 14, 2014
Rated 5 out of 5 by faison1 Wonderful Stay
One of the best hotel experiences I have had! Service was superb! Every staff person I encountered was pleasant, professional, and helpful! I'm looking forward to return stays in the future!
July 14, 2014
Rated 5 out of 5 by Max50 Our stay
Was very pleased with the hotel and staff. They were responsive to every need, Beds were wonderful and it's conveniently located. Nice to have free parking
July 14, 2014
Rated 5 out of 5 by alw72 the BEST staff!
I had an extended stay with the SPG group and I cannot reiterate enough that the staff made me feel welcome and at home. This is a first class hotel - please try some of the weekend getaways via SPG rewards. Some of the deals will revitalize you and leave your wallet unscathed!
July 6, 2012
Rated 4 out of 5 by Emonallica Average Stay
We stayed at The Westin Richmond for one night. The stay was average. Room was clean and comfortable as expected from a Westin. My only complaint is that I left a trouser in the bathroom and when I called the next day regarding it, I was told that the Lost & Found Dept would get back to me within 24-48 hours, which they did. But they did not find my trouser. I remember leaving it in the bathroom and I mentioned that too. I was told that housekeepers did not find anything. Except for that everything was ok.
July 3, 2014
Rated 5 out of 5 by CJ71 Wonderful
This hotel was perfect for our overnight stay with our dog. The staff absolutely loved him. Will stay here everytime in Richmond.
May 30, 2012
Rated 5 out of 5 by SisterParish Wonderful stay
My daughter and I stayed at the Westin Richmond to visit the University of Richmond. Upon arrival, we were greeted by a very nice bellhop who took our bags and brought us to the front dest. Check in was flawless and the lobby is calm-just what we needed after a long drive! Our room was spacious and extremely clean. The club floor had an excellent lounge which we used for cocktails at night and breakfast in the morning. Concierges there were helpful and friendly. I would recommend this hotel to anyone!
June 30, 2014
Rated 5 out of 5 by LouSper Great Staff
We arrived after twelve hours of driving... My wife, dog and I. We were waiting to be checked in and from behind came a Front Desk associate. Was extremely excited to see our dog and then walked us to the counter and proceeded to check us in. Extremely friendly and welcoming, it was exactly what we needed when we arrived. I believe her name was Nicole. Both girls at the front desk were extremely polite, professional and gave warm greetings. We were only at your hotel for a short time but we are very happy we picked it as a stop on our road trip. Thank You Nicole!
August 20, 2013
Rated 5 out of 5 by KarenK This hotel is beautiful inside and out!
Our family loves to go on vacation. This Spring Break 2012, we decided to visit with friends down in Richmond, VA. We stayed at the Westin Hotel. What a beautiful hotel inside and out. We are a family of 5 and the room was very comfortable. The rollaway bed was a full sized mattress unlike those fold up cots, or pull out beds, which are very uncomfortable. The bathroom was spacious and clean with a 2 headed shower. My kids were so impressed that mom and dad splurged for this beautiful hotel. We will most definately stay here again, if in the area..
April 10, 2012
Rated 5 out of 5 by NeilinVA Professional and ingratiating service
From our arrival and Richard's (the bellman) greeting to our departure this hotel staff was professional and ingratiating.
An unexpected delay in our day caused us to cancel dinner reservations. We decided for expediency to dine at the hotel. This was no pedestrian hotel dinner. Our waiter Alex was spot on with his wine suggestion (he had access to a very good cellar) and dinner recommendation. Our food was expertly prepared, presented, and served. Alex was assisted by Omer. I cannot speak highly enough about this dining experience, it was superb.
January 21, 2013
Rated 5 out of 5 by Swiss59 Excellent Hotel
The Westin Richmond again met our expectations. The front desk staff was outstanding and recognized us as SPG members upon arrival (which was very late -- 2am) and they were very helpful with getting the type of room we needed. The room was very clean and well stocked with all the essentials. The concierge level meals for both breakfast and evening were well laid out with an abundant variety of foods. Both hot and cold items were offered for each meal. The concierge level staff members were very professional and attended to our every need, making sure our coffee was always warm at breakfast to offering to warm the desserts after the evening meal (warm chocolate chip cookies!).
We will definitely stay at this hotel again when we are in Richmond.
July 17, 2012
Rated 5 out of 5 by RobTampa Rob
Excellent service, would highly recommend this hotel. One of the evening managers "Frank" went above and beyond making our stay as pleasant as possible..
July 3, 2014
Rated 4 out of 5 by Kevin1050 convenient
Nice recognition of SPG gold, enjoyable club lounge!
July 3, 2014
Rated 5 out of 5 by none257 none
as always, my stay was great
July 2, 2014
Rated 5 out of 5 by Flu209 Small but beautiful
Loved this Westin, staff was wonderful, upgraded me after driving w/ kids for seven hours, the extra room was a godsend for the kids, a lot of pent up energy. Breakfast was delicious, as always. Love my Westin stays
June 30, 2014
Rated 5 out of 5 by JPinVA They spoiled me!
When you live on the road it's the small things that matter. At this Westin they get the small things as well as the big things. I felt extremely welcomed and completely spoiled. The room was beautiful, comfortable and very clean. The staff were friendly and eager to help me. A most beautiful retreat...made work almost feel like a vacation. The location is close to I-64 and close to restaurants and shopping, but the restaurant is great as well - no need to venture out. Looking forward to going back!
July 16, 2012
Rated 4 out of 5 by BillnDC Finally a stay at the Richmond Westin
I have wanted to stay here since 2010 when we stayed at the now demolished crappy Sheraton across the road from the Westin. This stay was all I had hoped for with one exception. The reception (Erin) was wonderful, Gary called later to check on me and Teri in the Club Lounge was very hospitable. Lovely room with heavenly bath :-) The Club lounge had nice evening reception. limited choice for me of beverages, Bad Gin and only 1 pale ale beer - but it was only $2.00. Lots of fresh fruit,cheese cubes and vegies, but the spinach dip was a bit off. Breakfast was a nice selection with hard boiled eggs and sausage & Again lots of fresh fruit incl Blue Berries and Black berries.
The only disappointment was I did not get a room facing west as requested. At check in it looked like it was going to be cloudy so no sunset, and since the extra towels were already in the east facing room, I decided not to press it. However it cleared off and I missed a nice sunset.
June 27, 2014
Rated 5 out of 5 by Meljay Pleasant Surprise
The hotel was easily accessible, the staff was great, the room was clean and comfortable, and restaurants were nearby. I would stay again.
June 30, 2014
Rated 3 out of 5 by betsyann No Air Conditioning in 648 and no response from front desk
We arrived to get two hotel reservations. We came in late Friday night and have a great late dinner in the restaurant, the room's air conditioning wasnt' working... We called the front desk and they said they would send someone up. It was late and we tried to sleep (no one came or followed up) and we ended up moving into the other hotel room at 2:00 am so we could sleep at least on the floor. Unfortunately, we had to leave so early.
June 23, 2014
Rated 5 out of 5 by Nomad77 AWESOME!!
Simply put, The Westin hotel is by far the best place to stay! I didn't want to leave so i stayed for the latest possible check out time!!
June 30, 2014
Rated 5 out of 5 by Fetteration Great Hotel
From the minute we walked in the door to the time we checked out the staff at this hotel went out of their way to make our stay a positive experience. The staff was friendly and helpful. The hotel lobby, bar and restaurant, hallway and rooms were immaculately clean. I love the fact that they allow dogs although we left ours at home. We stayed two nights and I would have loved to have been able to stay longer. I would definitely recommend this hotel to others visiting Richmond.
August 3, 2013
Rated 4 out of 5 by JFB17 Nice experience
We were in town for a wedding and really enjoyed our stay. Clean room, responsive staff.
June 30, 2014
Rated 5 out of 5 by Kris36 My Compliments
This is the second stay for business in this hotel-which feels more like a resort. I had a very important business lunch that had to go perfectly and the waiter and I met in advance to discuss the details. Not only was he gracious and professional, but he also did everything we had discussed-and the lunch meeting went flawlessly. I also had the opportunity to have dinner as well and the attending staff at the bar and in management on May 22nd were so attentive, friendly and wonderful to be around.
The location of the hotel is central to businesses in the area and major highways. The rooms are spacious, clean, comfortable and the beds are heavenly. The food is plentiful, which is not usual in most hotels/restaurants, and prepared deliciously perfect.
I'm already looking forward to my next business visit to the area!
May 23, 2012
Rated 3 out of 5 by NoBlanket No Hot Water
I have stayed at this hotel before and this time, when I tried to take a shower in the morning, there was no hot water.
When I checked out, they said they would let maintaince know. Did not help me with my cold shower.
June 28, 2014
Rated 5 out of 5 by Stella58 Mrs.
The hotel was fantastic and all the staff were very polite and tended to all our needs. I would recommend your hotel to all my friends and family.
Thank you for a lovely, warmand excellent stay.
June 27, 2014
Rated 2 out of 5 by Christine46 This hotel needs improvement
I stay at the Westin every chances I get. I usually am happy with the atmosphere and always impressed with the staff service. Richmond however, didn't meet my expectations. The hallway on the 7th floor has a bad smell. It smells like moldy carpet. The Westin always has a clean lovely smell, but this time I was disappointed. The servieice in the restaurant was terrible and the food was not good. I would not recommend this hotel.
January 13, 2014
Rated 5 out of 5 by Linda13 Richmond, Virginia
This hotel is wonderful!. All decor was well appointed and accommodations extremely comfortable. My husband and I stayed one night and I had at least as good night sleep as I have in my own bed. Bedding was very full.
The bathroom was large and the shower was spectacular with two shower heads that provide massaging waters if so desired.
The staff are very attentive and immediately accommodating. Would definitely return for another longer stay.
February 3, 2013
Rated 2 out of 5 by Linda50 Deeply Disappointed
My husband and I stayed at the Westin Richmond at the last minute while traveling back to Baltimore from Charleston. We made the reservation over the phone w/Starwood Preferred Guest. We were told that our reservation was confirmed and could check in. When we arrived at the hotel, the front desk told us they did not have our reservation in their system. Both women behind the desk were unfriendly, sarcastic and not accommodating.
August 23, 2012
Rated 2 out of 5 by Z16Aug12 Difficulty with Front Desk Check-In
The front desk check-in clerk was unwilling to support our requirements (although both the registration service and a previous call to the hotel directly said it would not be a problem). I asked to talk to the hotel manager and was told that there was none on duty --I asked to talk with the clerk's boss and was told none was available. I travel frequently for business but will book this hotel chain only as a last resort.
August 20, 2012
Rated 5 out of 5 by five5s Friendly, competent and genuine people
I stay at this Westin whenever I am in Richmond. The property is very well kept, its very clean, comfortable and it just works. The thing that sets it apart are the Westin people. There is not a person who works here that is not friendly, competent and genuine. The front desk team is terrific and very welcoming and use my name when I arrive. The executive lounge is the same - just delightful. In the food / bar area Frank and Trevor are both outstanding professionals and just get what it takes to make a guest feel at home. The food and drinks are very good and their service is spot on. There are a lot of options for having a drink or glass of wine and after trying other bars in the area - now I just come to "Trevor and Frank's Place".
I have only used your conference services once. I was blown away by how responsive and pleasant they were to last minute changes and requests. This conference team is great.
June 21, 2014