Rated 4.5 out of 5 by 289
Rated 5 out of 5 by Greg0612 As others say - Great hotel
We spent the weekend at the Westin Richmond and found the service both competent and accommodating and the rooms and public spaces to be very well maintained. Great job!
Rated 5 out of 5 by RicoSuave This is why I always stay at the Richmond Westin
Whenever I visit Richmond (6 - 8 times per year) this is the place I like to call "home." The staff is always friendly and ready to help, the building is always clean and I love the simple pleasure of a cool glass of water waiting for all guests just outside the lobby elevator. Somethings. its the simple things that can make all the difference.
Rated 5 out of 5 by TOMH thx for everything
I just want to thank the staff & entire team for the incredible service ...we were there for 8 nights dealing with medical issue & the staff there is second to none. I have stayed all over @ starwood properties & this place has the best service.
Rated 5 out of 5 by JUR2 This hotel has great staff and pretty good accomodations
Staff was great, accomodating all special requests treating us with kind courtesy and considerations. Upgrading to lounge level was worth it and lounge staff was very helpful. Room was a standard king accommodation but very clean and confortable. When I asked for early ck in because I was on business and my wife traveled with me since it was our 35th anniversary, we were orrignally told no gurantee but when she asked upon arrival, was quickly ck in and accomodated even with a small token of appreciation for our anniversay. I'm greatly impressed by the level of service provided.
Rated 5 out of 5 by Cooper2013 The hotel was very clean and the staff very accommodating and friendly
Affordable, clean, always beautiful and great treatment
Rated 5 out of 5 by Vonne22 Best Hotel In Richmond
Excellent hotel with a very pleasant staff. Great accommodations and the restaurant and bar were great as well. Highly recommend.
Rated 5 out of 5 by Lea410 perfect
My stay at the Richmond Westin was perfect. The staff was pleasant and attentive. The food was great. I had no issues with anything. All in all a very pleasant place to stay for my business trip to Richmond.
Rated 5 out of 5 by Vincos Getting it Right in Richmond
OVERALL IMPRESSION: Sleek in the manner of newer Westins which I much prefer over the spartan 90s version.
SPG PLATINUM RECOGNITION: Excellent. Upgrade to a One-Bedroom Suite prior to arrival. Great check-in experience. All special requests satisfied but no in-room Welcome Amenity nor greeting from the Manager.
THE ROOM: Beautiful, elegant and spacious.
LOCATION: Along Broad Street but more a highway property than a downtown one.
EXCEEDED EXPECTATIONS: The Food Services in the small but elegant Executive Lounge were excellent and, as it was a quite inclement night, the Appetizer Hour being rather more than rather less was most appreciated.
DID NOT MEET EXPECTATIONS: I know it is a little bonus and not a standard feature but I always feel very gratified when there is a personalized Welcome Letter from the Manager and an in-room Welcome Amenity so I feel consequently disappointed when it is lacking.
ONE THING TO KNOW: Standard rates run very high but occasionally this property appears at very favorable rates on SPG Hot Escapes - check before you book.