Rated 5 out of 5 Another Great Stay...
The latest stay at this hotel was great after another great stay earlier in 2012 and the team at Westin Grand made us feel at home from the moment we arrived. Location is a little out of the centre of town but the hotel itself is excellent. We look forward to staying there again soon.
January 6, 2013
Rated 5 out of 5 by olderspur astonishingly beautiful
it doesn't look too much from the outside, but the interior provides an unexpectedly relaxed from of both luxury and beauty - tasteful and surprising. The sheer size of the lobby with its facilities invites guests to relax and enjoy being in this special environment. congratulations!
December 13, 2012
Rated 4 out of 5 by maz4 Huge Lobby!
This hotel caters for the business as well as tourist trade and can feel somewhat impersonal - a little too slick on reception for my tastes.
However the room was comfortable with very nice bathroom and the hotel's position makes it great for getting easily in and out of Munich
August 16, 2012
Rated 1 out of 5 by 2300 Worst Westin - stay somehere else
We reached out to hotel management before our stay to encourage a nice vacation experience when taking 2 rooms for 4 nights. What a disappointment. No one at the Platinum check-in. No upgrade of our room type. Indifferent attitude of the front desk staff. The worst: young children playing nosily in the hallway late at night. We called security and they said "nothing we can do". We talked to the nanny (parents were not staying with the children) she said she could not control them. We asked for compensation at check out & were told "we will consider this & email you". The paid 1,000 Euros for one room and 46,000 pts for the other and rec'd some meger pts as goodwill.
By the way, rooms are small, bathroom very small. Shower is like a phone booth.
I doubt the manager will respond as we reached out before our visit, we tried to get more platinum recognition at check-in, and we made our displeasure known at check-out. What can they say now?
This property does not belong in the Starwoods group & offers nothing for Platinum members.
August 24, 2014
Rated 5 out of 5 by Rich2809 A very good hotel
Westin is a great brand in general and the property in Munich is no exception.
Great rooms, good food, friendly and helpful staff.
Very good breakfast in both the restaurant and the lounge. The hotel is good value for money.
Very well located for the mesa etc
January 15, 2013
Rated 4 out of 5 by pronto Where's the ice?
This hotel no longer has ice machines on the guestroom floors. You now must call for ice delivery. Delivery took over 30 min. and amounted to a half-full ice bucket. They say the machines were removed for hygienic reasons. Really?
November 1, 2012
Rated 5 out of 5 by Greg12 Octoberfest Stay
The hotel was warmand inviting and just what we neede after a long flight from the US. The staff were very happy to acoomodate our requests. The hotel is very convenient for access to the subway for travelling within Munich.
October 3, 2012
Rated 5 out of 5 by fvonzabern The staff was truly interested in meeting my needs
Arriving to a new city is daunting, and getting around is always an unknown. Your staff greeted us so warmly, and the Concierge was more than happy to exceed our expectations on ensuring we knew how to get around town.
January 2, 2013
Rated 5 out of 5 by Schiki Great & Comfortable Stay
Excellent hotel. Location is close to Munich City Centre and in a quiet area. Staff made my stay very pleasant. The room was very comfortable and clean. I will recommend to anyone traveling to Munich.
November 10, 2011
Rated 5 out of 5 by GreginChicago Great stay but Breakfast Buffet is too much
We enjoyed our stay at the Westin Grand in Munich. The staff and hotel were excellent. However, the price of the breakfast buffet was just too much. The food was excellent but 29 Euros for breakfast?
December 28, 2012
Rated 5 out of 5 by Nata Wonderful hotel
Quiet neighbourhood only 10 minutes drive from the center, friendly staff, spacious rooms, plenty of facilities - if it werent for the great city itself, one wouldnt leave the hotel at all:)
January 7, 2013
Rated 5 out of 5 by cpohle This is how Westin should feel
I travel a lot to Westin Hotels and I am often in Munich. The Westin Grand is my preferred Hotel in Munich and it sets the standard how Westin Hotels should be. I feel like "at home" there.
January 4, 2013
Rated 5 out of 5 by KrisPib1 Its big and roomy
I enjoy the hotel because of its room sizes, and the wide open foyer....it gives a great feeling of space and personal freedom. The staff were extremely friendly and were very supportive.
October 9, 2012
Rated 5 out of 5 by Mohd101 Very nice hotel
I stayed from 4th Jun 12 to 8th Jun 12, I really like the hotel, the location is close to the underground station and to many shops, very quiet location and helpful and friendly staff.
June 12, 2012
Rated 5 out of 5 by Gena25 This hotel is a beautiful hotel
The hotel looks new the lounge is where place we spent our evenings. Service was great. Front Desk staff was very friendly and helpful. I am a gold spg member and they did not upgrade.
January 3, 2013
Rated 4 out of 5 by Gary11 RECOMMEND
The Hotel was first class and the staff was excellent. My recommendations would be:
1.) Upgrade food in the Club
2.) Offer the Main Breakfast Buffet as an option to Platnum Travelers
September 26, 2012
Rated 3 out of 5 by khawla this hotel has baf features
There wss no customer service at all with the staff no reception at all and some one took my shoes from my room and and they egnoring that and they don't career about it at all
February 9, 2013
Rated 5 out of 5 by NiWi2000 Beds are the best
The hotel was really perfect. The beds are really soft and comfortable! Breakfast had a lot of variety. Staff was supernice and helped me with all my questions! 5 stars!!
November 5, 2012
Rated 5 out of 5 by airpaulo Reception Staff is amazing!
All reception staff is very friendly and helpful, I used to be a hotel reception manager, so I always pay attention to this are particularly. They are amazing!
September 13, 2012
Rated 5 out of 5 by TXUS Best in Munich
I have stayed at many hotels in Munich. Westin is by farthe best, from great facilities (rooms, fitness, executive lounge) and attentive staff.
June 16, 2012
Rated 5 out of 5 by davidinottawa Very nice
The corner room on the 18th floor offered fantastic views, and was quite luxurious.
The detailing of the room was fantastic, from the incredible bathroom with rain shower, to the huge amount of storage space.
A great stay at the Westin in Munich.
Downsides (that don't have a *lot* to do with the hotel) :
- the price of breakfast was an insult. I paid it the first day, but the remaining days I walked 60 seconds to the market and paid a quarter of the cost.
- the location is very accessible to the UBahn, but can be awkward coming home from downtown late at night as it was often 3 trains to get back to the hotel. But still only 15 or 20 minutes.
August 27, 2012
Rated 4 out of 5 by bostongrun Great service and clean cosy room
I feel at home during my stay at Westin Grand. Room was cosy and warm. Thumbs up for the cleanliness and the room was well-maintained.
March 12, 2013
Rated 5 out of 5 by rrc1 Excellent hotel
The service and comfort was excellent. The staff took care of us very well - especially since we were a group of 20 people!
October 3, 2012
Rated 4 out of 5 by Reem Convenient and Cordial
Service at the hotel is superb. The hotel location is great and there are good transportation options around it.
February 4, 2013
Rated 5 out of 5 by joe27 Wonderful Hotel
Stayed for five nights for Oktoberfest -
great location, facilities, staff, etc.
Highly recommend this hotel --
October 28, 2011
Rated 5 out of 5 by Greg81 Very nice every time
I've stayed at the Westin quite a few time now and am generally quite happy with the service, the rooms etc.
October 2, 2012
Rated 2 out of 5 by Olli Room smells like cesspool
As I arrived on the Westin Grand I had a smooth check-in and the room was ready for me at the 17th-floor. I opened up the room door and recognized that the window was open, very uncommon for a hotel. So I put all my belongings into the back of the room and opened up the door to the bathroom. A strong smell like foul stench comes to my nose which explains why the window was open. I also opened the glass door of the shower which was a big mistake: It smells like the sink is going directly into this room.
So I went down to mention that I'd like to change the room. The answer was: sorry no, we're completely booked. I replied that I have to go to the airport and pick another team member of the conference and I want to have a solution by my return to the hotel.
As I arrived 2 hours later a friendy receptionist told me that they were able to change the room.
Now the wired experience is about to tell: They asked me to call them when I've left the other (stinky) room, because they have to prepare it for the next guest.
So as a conclusion: They "solved" the problem with one guest by pushing it to the next guest (by a later arrival, where he couldn't complain anymore): Unbelievable!!!
May 23, 2013
Rated 5 out of 5 by janster Excellent
Location and outside appearance is avarage, but hotel inside and particular people are great!
October 15, 2012
Rated 5 out of 5 by Sergio007 This hotel has great features
Service very open, kind and helpful. Great view from the room windows. Nice atmosphere
October 13, 2012
Rated 5 out of 5 by Musolino Excellent hotel although not in tourist center
Comfortable, clean, very good service and food. Metro station in walking distance.
November 21, 2012