Rated 5 out of 5 by Deano55 Friendly Staff
Hotel environment was very nice. Staff was very friendly, acknowledged my platinum status, upgraded our room. Room service was very quick and professional. Food was awesome. Pool and Hot Tub was also nice very clean. Right next to the people mover great if your planning on gambling at Greek town or local games.
January 2, 2014
Rated 5 out of 5 by Boop Great hotel
Everything seems new and everyone was friendly. Would highly recommend this hotel.
February 26, 2014
Rated 4 out of 5 by Lifeisgood4me The Westin Experience
Relaxing room, local transportation easily accessible. Overall great place to stay....
February 25, 2014
Rated 1 out of 5 by fzg407 The Whole Stay
Upon our checkin both rooms were not ready. A dirty tray with 3 glasses were found in the one room. One of the beds was covered with a "rag" that they called a bed sheet. At the bar we were told to make sure we clean up after ourselves in the general seating area. Staff was very rude and unpleasant. A VERY BAD experience.
December 27, 2013
Rated 2 out of 5 by RealisticBAMAN Low End Westin
The club level amenities and service was well below my expectations. Also, I did not feel as though the staff was interested in meeting my needs.
February 24, 2014
Rated 3 out of 5 by Jackee Maidservice And Other Features
The maidservice was good and prompt. There needs to be some improvement though:
The first night, the ice machine was not working.
Also, even though the room was cleaned, when sitting down to read, I noticed quite a bit of dust on the lamps,clock, as well as in the bathroom. I noticed a smudge on the other bedspread which led me to wonder if the spread on the bed I was using was really clean.
I wanted to use the ice bucket, and noticed the inside of the lid was dirty. The coffeemaker also appeared dirty. I think it would be more hygienic to have wrapped wooden coffee stirrers/spoons, instead of sitting out in the open. And, don't be so stingy on the creamer. I was surprised that there were no plastic bags in the trashcans, so I placed some of the plastic grocery bags I had in the cans. Using plastic bags helps to keep the cans clean, eliminating odors, etc., and makes it easy to just toss the bag & replace.
I did not care for the food nor the menu from one of the restaurants, & the wait was too long for someone to even bring me a menu. I started to get up and leave. Not good for their high prices, & they need to print a menu someone can look at and understand.
Having a beverage machine on each floor, & even snack machine would be most helpful, especially when one is thirsty or desires a drink.
The first time I tried to use the elevator, it did not work for me. It would have been most helpful if the staff at the counter would have pointed out that one must enter their room key in a slot, then press the desired floor for the elevator to operate. That was most frustrating.
I was disappointed that you did not have a hotel shuttle. This would have been most helpful.
I did like the large screen tv and the fact that one could swivel it around to face the bed.
February 26, 2014
Rated 2 out of 5 by Jon6258 Night of no sleep
Hotel has nice appearance at first glance. Must of been a busy weekend because the place was full. Loud noise heard from people running the hall and being loud in the middle of the night. Front desk was called, but probably was out of there control. I frequent Detroit and always stay at this location, probably the last time. Upon arriving to my room, I had to push aside room service tray left the night before to acess my room
February 17, 2014
Rated 5 out of 5 by Freidapayne63 the beds and pillows are very comfortable
The only bad experience we had is that we had 350 in our group. The elevators couldn't accommodate us when we came back from our football game and the staff wouldn't allow us to use the stairs to get to our rooms. I didn't get back in my room until 1:30 in the morning and that's only because one of the staff finally came and brought a group of us to our room in the freight elevator. I was very grateful for him doing that.
December 1, 2013
Rated 5 out of 5 by Paige13 Looks just like the photos
We only stayed one night, but wow, were we impressed. The bedding is amazing!!! Best hotel i have ever stayed in. We had dinner at 24Grille, probably the best mashed potatoes ever!!! I brought my toddler to a concert and she was so impressed with the hotel that she was going to ask the desk clerk if she could live there. :)
December 16, 2013
Rated 5 out of 5 by Johnny33 Excellent stay, as always
Over the past year I've spent considerable time in Detroit and the Westin Book Cadillac has been consistently a great hotel experience. From the hotel design, room size and cleanliness, and friendly helpful staff, I look forward to staying here
December 20, 2013
Rated 1 out of 5 by NikkiS Horrible service/dirty room
Upon our arrival it was clear our room was used . Dirty bathroom, half eaten food in the fridge, no ice bucket. We requested housekeeping and they never showed so we demanded a switch. After the switch at 8:30pm, we encountered a tray of gross food from the previous guest outside our door. After another request for cleanup that went ignored, for 6 hours, I brought it down to front desk myself. It took a half hour to a manager to see me, offered a room reduction rate. We still have pending charges to our credit card a week later and no reduction. If this doesn't post I will tromp my little derriere back in there and raise a stink once again. Horrible hotel, horrible service, and clearly the laziest group of working to ever work in one building. Never waste your money here.
November 9, 2012
Rated 4 out of 5 by jjl22 Highs an Lows
High Points: Location, Decor, Food, Ambiance, Value, bed comfort.
Low Points: Missing room anemities, small room with no upgrade or "enhancements" for SPG Gold. Valet lost (forgot) our request for retrieving our car. Breakfast Menu and food quality was limited yet expensive.
February 17, 2014
Rated 5 out of 5 by Anthony19 Our Wedding Anniversary
From the moment we checked in, your guest service staff recognized our anniversary and went all out as to greet us with champagne and chocolate in our guest room. What a great surprise. Our bed was extremely comforting and over sized bathroom was incredible. With the bars and restaurants located within the hotel,we did have to venture out which was really conveinent.
November 18, 2013
Rated 5 out of 5 by mosietaylor Great location
It's close to everything in Detroit and I felt welcome!!!!
February 18, 2014
Rated 3 out of 5 by Fred2013 Charged for untouched refreshment center item
My stay here was very nice until I received updated bills that included mini bar charges for items I did not use. The bills come very quickly, however, when I called I was told it would take three days to look into this. When I checked in I was asked if I wanted a key for the mini bar. I declined. So much for that. Also, too many people that did not appear to belong there got on the elevator with us. We entered the elevator and just as the door was closing a person jumped in. Another couple happened to arrive at the door just before closing the second time and entered. As soon as the key was used to acttvate the floor buttons, the first guy pushed 2 and exited there. I think if we were alone with him we would have been in trouble. Need better security at elevators. What a shame. Nice place other than these issues.
February 18, 2013
Rated 2 out of 5 by STEVEN2012 Still needs work
We stayed her back in 2009 and had a few small issues and got a email from the hotel telling us there were sorry they were a newer hotel and still working on things. Fast forward to last weekend ran in to some of the same issues. Rooms are very hot during the summer when you first get there. They lost a package I had delivered to the hotel. They did find it, but it took 4-5 hours to do so. Had a few housekeeping issues as well.
May 29, 2012
Rated 5 out of 5 by MichiganFamily3 Nicest hotel in the area
My son & I attended a concert at the Fillmore so I wanted to find a hotel that was close and nice. Everyone was very friendly and extremely professional. The only rooms they have with 2 beds were doubles so I was worried they would be small but actually the size was perfect. The rooms themselves were huge as was the bathroom. The shower was great with one of those cool shower-heads and they have instant hot water so that's a bonus. TV is huge, desk is perfect size, view was fine, no complaints with any of that. Cons would be $8 a day for internet. I just used my phone for that but when I stay at other hotels I don't get those charges. Also the bed is a little firm for my taste but my son said his was fine so that's debatable. Side notes - valet is $15 a day but it was worth it to me and you have to use your room key to take the elevators up, nice safety feature.
April 8, 2013
Rated 1 out of 5 by dld14 Vehicle Broken into While Valet Parked
I attended the Auto Show Charity preview the night of January 17, 2014. I left my vehicle with "Professional Valet Service," which is run from the Westin lobby, thinking it would be safe. When it was returned to me, the rear window was broken and the door seemed to have been pried away from the window. My expensive briefcase with many valuables, including a laptop, passport, portfolio with important papers, was gone. Nothing else was disturbed.
As you can imagine, this has been very stressful and time-consuming, and most items can never be replaced. It has taken several trips to the body shop, emergency trips to the passport office, and the time required to replace the items that could be replaced. All told, the cost of damage and loss was almost $6,000, not including the cost of my time. I filled out a report with the valet, a police report, insurance reports, stolen passport reports, etc. Not sure how this happened, as the valet told me it was parked in a secured lot owned by the valet company with a security guard.
The owner of Professional Valet Services, said he would reimburse me for my out-of-pocket costs. So that means I'm supposed to submit insurance claims for both auto and home. And pay higher rates in the future, which my insurance company assured me I will. He is not willing to do anything else. It seems to me that he should be responsible for damage to vehicles entrusted to his care.
I raised this issue the night of the event to the Westin hotel front desk manager, Mike. He said it was the valet company's responsibility, not the hotel's. They simply rent space to the valet company in their lobby! I have emailed Mike and the Westin General Manager, Deb, but neither has responded.
So I warn you about using their valet parking, as you are truly on your own if something happens while they have your vehicle.
February 17, 2014
Rated 2 out of 5 by bethybeth Looks better on the Outside
This is definately not the nicest SPG property I have stayed at. In fact, I was quite disappointed. Being from the area, I had read many articles about how much money was pumped into the building to renovate it into a Westin. I was rather excited to check it out. Unfortunately, the lobby is the nicest part of the hotel. The other hotel guests were rude and obnoxious. The elevators smelled of cigarette smoke. The room didn't feel clean. There were fingerprints on everything, and the shower floor was not cleaned. I even found a few random hairs on the bed before I even touched it. There wasn't even the normal complementary shampoo/conditioner in the bathroom. One of the worst Westins I have ever stayed in. Not to mention the walls must be paper thin because I could hear people talking and footsteps from other rooms. I do not plan to go back and will stop recommending it to my coworkers when they travel to Detroit.
January 28, 2013
Rated 5 out of 5 by jacobrandy72 City Get Away
My wife felt this was the most comfortable bed and the quietest, most relaxing room for any stay in a downtown area.
February 13, 2014
Rated 5 out of 5 by happytraveler1256 Staff
I am sure you have heard this from many guests before but the young lady who serves in the lobby lounge is fantastic. She is pleaseant and engaging. She makes you feel at home and not rushed. She is a true example of service. (she was working thrusday and friday evening lobby level lounge 8/2 and 8/3) She should be recognized for her guest service.
August 7, 2012
Rated 4 out of 5 by targa89 Good hotel, great staff
The hotel was recently redone and far exceeded my expectations. The staff has been wonderful. The only complaints that I would have regard the relatively slow room service (when ordering food with no prep time it can still take 30+ min), bad pillows (not firm enough). That being said, if you are in Detroit I would recommend the Westin, hands down.
October 26, 2011
Rated 5 out of 5 by timtoronto Perfect on every level!
Exceptional staff in every department!
The gm of this property has done a fantastic job here!
Beautiful public rooms!
Beautiful bedrooms which are very comfortable.
I was surprised how well trained and friendly the staff are.
It's so clear the gm has put so much effort into the training of all staff!
Will be returning here soon!
July 2, 2012
Rated 3 out of 5 by Alworsten My 3 night stay
This is a very nice hotel in appearance. The staff are very accommodating and give you the feel of a very high end hotel. We were on our 10th anniversary and were please to see that they had left a bottle of champagne and two glasses waiting for us in our room. The bar downstairs has great food and it seems like they really take pride in what they do. We ate there for lunch. However, when we came back to the hotel after a long day exploring we were told that we needed a reservation to eat anywhere in the hotel (even though we were guests). They told me that they were booked and had no more available reservations for the rest of the evening so we had to order room service. Or we could of wondered around looking for somewhere outside of the hotel. Problem is that this hotel is not really in an area that there are a lot of options. After being little angry, hungry and tired we found out that our room key no longer worked. You can not even ride the elevator without swiping your room key. Luckily someone scanned theirs and we went up to our room to find out that our key did not work there either. So we had to go back downstairs and wait in a line to get our key updated. The people mover is not near by. So if you do not want to drive around in your own vehicle you will have to take a cab. Anywhere you go in Detroit you will have to pay at least 10 dollars to park so driving is not very economical. The hotel also does not have a shuttle service. The valet service cost $30.00 a night at the hotel or you can pay $15.00 a night to park yourself if there is available parking in the parking garage. We chose to use the valet. It cost us $60.00 for two nights. It had snowed the night prior to our departure and we were very surprised to see that our vehicle was parked outside instead of the parking garage and they did not even clean to snow off of our car for us. They only cleared enough to drive it around to the front of the hotel. We drive a Jeep and noticed that all of the Lincolns, Cadillac's and BMWs (higher end vehicles) were dry and obviously parked in the garage. To bad they did not take under consideration on charging me less for the service. So if you use valet service here make sure you drive a more expensive vehicle. I will not stay here again. If you are visiting Detroit and want to explore, the Greek Town area is a much better idea.
February 16, 2014
Rated 3 out of 5 by Boscotti Service needs improvement
Overall this is a nice hotel that could be better if the needs of guests were more of a priority. I stayed a Friday and Saturday night. Saturday morning starting at around 5 am, I was awakened by loud beeping from heavy equipment which continued for several hours. I wasn't happy, but assumed this must be from outside construction activity and beyond the hotel's control. I went downstairs for coffee just before 9 and discovered the source of the noise was power washing equipment being used by the hotel to clean balconies. I spoke to the front desk about it, and was greeted by indifference - being told simply that it would probably soon be finished. The following morning around 8, I was in the lounge using wi-fi when someone started testing the maximum volume capabilities of the room's very impressive sound system - by repeatedly playing very loud music for several seconds, then abruptly shutting it off. Otherwise, a nice hotel in a struggling city - but I am not sure I'll be back.
May 23, 2012
Rated 2 out of 5 by MrBeltre Do Not Stay Here
I was awoken by the plumbing every morning at 6:30 am. A guest SHAVED AND SHOWERED IN THE POOL !! DISGUSTING !! and the TV On Demand System did not work properly for our entire stay, Two of the Staff members were not polite? Westin is a nice chain but this hotel stunk.
May 20, 2012
Rated 2 out of 5 by itravel2much Unclean
Tried to pull up in front of hotel but pizza delivery car had been allowed to park in a spot that left my vehicle back end out in the street. Room was filthy: several hairs on night stand, dust on phone beside bed, chips in couch cushions, make up smudge on bath robe.
December 24, 2012
Rated 3 out of 5 by BVH1 Great hotel but not ready for a big group
Room and facility were beautiful, however, they were not prepared for a large group. There were only 2 people checking people in so we waited in line for over a half hour to check in and 2 out of 6 elevators were not working which made it a nightmare to get to your room. We could not take the stairs due to the doors not opening at each level (i realize that is a security issue) so it was very frustrating. For a nice hotel in downtown Detroit I would have expected much more effeciency and readiness. Fortunately, our room was ready, but several people who checked in much later than the 3:00 check in time had to wait quite a long time for their room to be ready.
December 2, 2013
Rated 5 out of 5 by Kelschatz Truly Rejuvenated....
Our experience here was certainly one that won't soon be forgotten. This was just a short getaway for my husband and I , and our first chance to do so since our wedding/honeymoon in 2011!!! At check in I was chatting with the rep who was taking care of me and that came up in conversation..that it was loooongg overdue. She immediately "upgraded" our room...and about 40 minutes after getting settled into our room, a complementary bottle of champagne (Veuve Clicquot ) and two glasses was delivered! ! This was just the beginning of a very comfortable, classy stay. We had a great breakfast delivered to our room along with a pot of coffee and oj. Along with breakfast we opted for late check out, which allowed us to relax in room until. 4 pm! ( We had the rejuvenation pkg) only drawbacks....the maid service walked in once and knocked two seperate times after telling her we had late check out...Starbucks coffee isn't for everyone, I'd request something a little milder next time. No newspaper, but we would've only read the sports section anyhow! Thanks Westin..it was amazing!
January 26, 2013
Rated 5 out of 5 by Skydrvr Great Hotel
Great Location. Friendly Staff. Nice rooms and restaurants within. Get the Burger at the Grill on first floor .
February 9, 2014