Rated 5 out of 5 by Chantelle I'm returning a month later it's so perfect!
The location is ideal, the building is historic and stunning, the restaurants are world class, the rooms are huge (especially the bathrooms!) and the staff is lovely!
If you are going to Detroit this is _the_ place to stay. I've stayed all over downtown Detroit for both business and fun and I'm thrilled with the Cadillac. So thrilled that I returned home and immediately made another reservation for a month later! I ate at all three on site restaurants and they are all amazing and different. Roast: service is Michelin level. The Grill has champagne flights that changed my life.
One word: Go!
November 23, 2011
Rated 3 out of 5 by BVH1 Great hotel but not ready for a big group
Room and facility were beautiful, however, they were not prepared for a large group. There were only 2 people checking people in so we waited in line for over a half hour to check in and 2 out of 6 elevators were not working which made it a nightmare to get to your room. We could not take the stairs due to the doors not opening at each level (i realize that is a security issue) so it was very frustrating. For a nice hotel in downtown Detroit I would have expected much more effeciency and readiness. Fortunately, our room was ready, but several people who checked in much later than the 3:00 check in time had to wait quite a long time for their room to be ready.
December 2, 2013
Rated 1 out of 5 by NikkiS Horrible service/dirty room
Upon our arrival it was clear our room was used . Dirty bathroom, half eaten food in the fridge, no ice bucket. We requested housekeeping and they never showed so we demanded a switch. After the switch at 8:30pm, we encountered a tray of gross food from the previous guest outside our door. After another request for cleanup that went ignored, for 6 hours, I brought it down to front desk myself. It took a half hour to a manager to see me, offered a room reduction rate. We still have pending charges to our credit card a week later and no reduction. If this doesn't post I will tromp my little derriere back in there and raise a stink once again. Horrible hotel, horrible service, and clearly the laziest group of working to ever work in one building. Never waste your money here.
November 9, 2012
Rated 5 out of 5 by Deano55 Friendly Staff
Hotel environment was very nice. Staff was very friendly, acknowledged my platinum status, upgraded our room. Room service was very quick and professional. Food was awesome. Pool and Hot Tub was also nice very clean. Right next to the people mover great if your planning on gambling at Greek town or local games.
January 2, 2014
Rated 5 out of 5 by WITSII This hotel needs better signage
For the first time visitor to your hotel, I found it difficult to find my way from the garage to the hotel check in desk. No signs. I had to ask several people where to go as we tried to find our way. No clue where the check in was - and that it is on the second floor. Really got us off to a bad start. How about a few signs?
2) Service in the Motor Bar in the afternoon was painfully slow. One person running around and not visible 1/2 the time just does not cut it. Had to wait too long for our food and then later could not get our check. Had to race to our next appointment. Experience that evening for a drink was much better.
November 18, 2013
Rated 3 out of 5 by Fred2013 Charged for untouched refreshment center item
My stay here was very nice until I received updated bills that included mini bar charges for items I did not use. The bills come very quickly, however, when I called I was told it would take three days to look into this. When I checked in I was asked if I wanted a key for the mini bar. I declined. So much for that. Also, too many people that did not appear to belong there got on the elevator with us. We entered the elevator and just as the door was closing a person jumped in. Another couple happened to arrive at the door just before closing the second time and entered. As soon as the key was used to acttvate the floor buttons, the first guy pushed 2 and exited there. I think if we were alone with him we would have been in trouble. Need better security at elevators. What a shame. Nice place other than these issues.
February 18, 2013
Rated 2 out of 5 by STEVEN2012 Still needs work
We stayed her back in 2009 and had a few small issues and got a email from the hotel telling us there were sorry they were a newer hotel and still working on things. Fast forward to last weekend ran in to some of the same issues. Rooms are very hot during the summer when you first get there. They lost a package I had delivered to the hotel. They did find it, but it took 4-5 hours to do so. Had a few housekeeping issues as well.
May 29, 2012
Rated 5 out of 5 by MichiganFamily3 Nicest hotel in the area
My son & I attended a concert at the Fillmore so I wanted to find a hotel that was close and nice. Everyone was very friendly and extremely professional. The only rooms they have with 2 beds were doubles so I was worried they would be small but actually the size was perfect. The rooms themselves were huge as was the bathroom. The shower was great with one of those cool shower-heads and they have instant hot water so that's a bonus. TV is huge, desk is perfect size, view was fine, no complaints with any of that. Cons would be $8 a day for internet. I just used my phone for that but when I stay at other hotels I don't get those charges. Also the bed is a little firm for my taste but my son said his was fine so that's debatable. Side notes - valet is $15 a day but it was worth it to me and you have to use your room key to take the elevators up, nice safety feature.
April 8, 2013
Rated 2 out of 5 by bethybeth Looks better on the Outside
This is definately not the nicest SPG property I have stayed at. In fact, I was quite disappointed. Being from the area, I had read many articles about how much money was pumped into the building to renovate it into a Westin. I was rather excited to check it out. Unfortunately, the lobby is the nicest part of the hotel. The other hotel guests were rude and obnoxious. The elevators smelled of cigarette smoke. The room didn't feel clean. There were fingerprints on everything, and the shower floor was not cleaned. I even found a few random hairs on the bed before I even touched it. There wasn't even the normal complementary shampoo/conditioner in the bathroom. One of the worst Westins I have ever stayed in. Not to mention the walls must be paper thin because I could hear people talking and footsteps from other rooms. I do not plan to go back and will stop recommending it to my coworkers when they travel to Detroit.
January 28, 2013
Rated 5 out of 5 by happytraveler1256 Staff
I am sure you have heard this from many guests before but the young lady who serves in the lobby lounge is fantastic. She is pleaseant and engaging. She makes you feel at home and not rushed. She is a true example of service. (she was working thrusday and friday evening lobby level lounge 8/2 and 8/3) She should be recognized for her guest service.
August 7, 2012
Rated 4 out of 5 by targa89 Good hotel, great staff
The hotel was recently redone and far exceeded my expectations. The staff has been wonderful. The only complaints that I would have regard the relatively slow room service (when ordering food with no prep time it can still take 30+ min), bad pillows (not firm enough). That being said, if you are in Detroit I would recommend the Westin, hands down.
October 26, 2011
Rated 5 out of 5 by timtoronto Perfect on every level!
Exceptional staff in every department!
The gm of this property has done a fantastic job here!
Beautiful public rooms!
Beautiful bedrooms which are very comfortable.
I was surprised how well trained and friendly the staff are.
It's so clear the gm has put so much effort into the training of all staff!
Will be returning here soon!
July 2, 2012
Rated 3 out of 5 by Boscotti Service needs improvement
Overall this is a nice hotel that could be better if the needs of guests were more of a priority. I stayed a Friday and Saturday night. Saturday morning starting at around 5 am, I was awakened by loud beeping from heavy equipment which continued for several hours. I wasn't happy, but assumed this must be from outside construction activity and beyond the hotel's control. I went downstairs for coffee just before 9 and discovered the source of the noise was power washing equipment being used by the hotel to clean balconies. I spoke to the front desk about it, and was greeted by indifference - being told simply that it would probably soon be finished. The following morning around 8, I was in the lounge using wi-fi when someone started testing the maximum volume capabilities of the room's very impressive sound system - by repeatedly playing very loud music for several seconds, then abruptly shutting it off. Otherwise, a nice hotel in a struggling city - but I am not sure I'll be back.
May 23, 2012
Rated 2 out of 5 by MrBeltre Do Not Stay Here
I was awoken by the plumbing every morning at 6:30 am. A guest SHAVED AND SHOWERED IN THE POOL !! DISGUSTING !! and the TV On Demand System did not work properly for our entire stay, Two of the Staff members were not polite? Westin is a nice chain but this hotel stunk.
May 20, 2012
Rated 2 out of 5 by itravel2much Unclean
Tried to pull up in front of hotel but pizza delivery car had been allowed to park in a spot that left my vehicle back end out in the street. Room was filthy: several hairs on night stand, dust on phone beside bed, chips in couch cushions, make up smudge on bath robe.
December 24, 2012
Rated 3 out of 5 by Mike48236 Needs improvement
The cleanliness of the room was an issue. I am from Detroit and love this hotel but worry they are not going to keep up with capital improvements. The carpet had heavy staining to the point of being damaged and the ceiling had some significant markings as well.
The staff didn't meet my expectations because they did not pick up my breakfast door hanger despite being on by 11pm. However the Service Express was super friendly and got our breakfast order up very fast when I explained the situation.
Overall I love the place and what it is doing for downtown Detroit but please make needed repairs to rooms as they get wear and tear.
October 14, 2013
Rated 5 out of 5 by Kelschatz Truly Rejuvenated....
Our experience here was certainly one that won't soon be forgotten. This was just a short getaway for my husband and I , and our first chance to do so since our wedding/honeymoon in 2011!!! At check in I was chatting with the rep who was taking care of me and that came up in conversation..that it was loooongg overdue. She immediately "upgraded" our room...and about 40 minutes after getting settled into our room, a complementary bottle of champagne (Veuve Clicquot ) and two glasses was delivered! ! This was just the beginning of a very comfortable, classy stay. We had a great breakfast delivered to our room along with a pot of coffee and oj. Along with breakfast we opted for late check out, which allowed us to relax in room until. 4 pm! ( We had the rejuvenation pkg) only drawbacks....the maid service walked in once and knocked two seperate times after telling her we had late check out...Starbucks coffee isn't for everyone, I'd request something a little milder next time. No newspaper, but we would've only read the sports section anyhow! Thanks Westin..it was amazing!
January 26, 2013
Rated 5 out of 5 by Crissy I will visit again and again...
Very clean room, respectful and professional staff and customer service. The way they greet you is so nicely manner. I love this hotel.
I would strongly recommend this hotel to everyone 5 stars.
April 13, 2013
Rated 3 out of 5 by IslandInTheSnow Good, but not as good as Before
I love this hotel and location, and stay here very often, but this is the 2nd time I feel disappointed.
The first room I checked into had gook on the carpet, so I switched rooms, and was put in one directly across from the building being demolished across the street. In addition, simple things you expect from house-keeping were not taken care of: removing old coffee cups and replacing coffee, for example.
This is my 2nd trip where the valet service was extremely slow.
I also just attained Gold status and this was not really acknowledged.
I like the hotel. I will return, but I hope they pick up the service back to the levels they were at a year ago.
September 22, 2013
Rated 5 out of 5 by Tregg01 Wonderful First Impression
Our first visit to the Westin Book Cadillac and it was impressive, indeed. We were celebrating our wedding anniversary and, as SPG Gold members, upgraded to a very spacious two room suite. The room was beautifully appointed and we could not have been more pleased. The quality and look of the furnishings was top notch and we really enjoyed the large bathroom with separate bathtub and shower (with dual head).
Although we did not have an opportunity to sample the food and beverage on offer, the restaurants and lounges looked busy and we look forward to enjoying on our next visit. Front desk was very responsive when we asked for a late checkout.
May 23, 2012
Rated 1 out of 5 Rude
The staff could not have been less helpful. I know they were busy and I was not the only guest, but I am a paying guest and you did not seem to care.
June 1, 2012
Rated 4 out of 5 by Phil60 Not my favorite stay
This is a fine hotel that fell down on a few items this time. Room was so dry I awoke multiple times. My favorite restaurant had a kitchen fire and is closed and they charged me for items that I didn't use, nearly $35 worth. I called the hotel to get the items off my folio and got answering machines all day.
December 20, 2013
Rated 5 out of 5 by Browntee6 First Impressions have lasting impressions
Beautiful View, Very clean and romantic!
Who said you have to leave out of the state to experience royalty!
August 29, 2012
Rated 5 out of 5 by FaerieGoddess Great Service
This was my first time staying at a Westin hotel and the service was great - from the valet, to the front desk, to the room service to house keeping. We were there to celebrate my birthday and had forgotten plates and silverware for the cake - we called roomservice and they brought up some for us no problem When they brought it up they noticed the cake and wished me a happy birthday. About 15 minutes later another room service came up with a bottle of sparkling wine with a card compliments of the hotel!
The only thing we were disappointed in was the pool closed at 10PM. I would have liked it to be open later, with an adult only time frame.
March 19, 2013
Rated 3 out of 5 by cd30600 4star experience 5 star price
Huge traffic jam at Valet with rude personal. Our room was not ready at 3:45. No advice on what to do was given other than to say come back in half an hour.In half an hour there was a line 10 people deep at the front desk. Needless to say we were not impressed with the ability of the staff to handle a large amount of people efficiently.
When I finally got the chance to speak to someone about it, I got a litany of excuses, but no sense that anyone really cared.
Bottom line, very disappointing experience.
Note to management, while the facility is nice, it is the staff that make or break the experience.
December 14, 2011
Rated 5 out of 5 by Halpy82 Awesome Experience
My wife and I enjoyed a weekend over night stay at the Westin Book Cadillac, and it was breathtaking. I had worked as a valet at the hotel from1948 to 1954, and the experience helped me to grow from an 11th grade boy to a first year teacher and then to an educator with a thirty-nine year successful and rewarding career. I couldn't wait to see the changes made to the hotel after nearly 60 years. We took a tour of the hotel with the concierge, and everything we saw was a feast for our eyes. While I remembered the hotel with 1200 rooms, the new Book Cadillac now has 463 unique guest rooms. They are larger, fresher, modern and comfortable with handsome bathrooms, ample closet space and consideration for travelers who need outlets for electronic devises; and we can vouch for the comfortable beds!
The restaurants, under the leadership of extraordinary chefs, offered interesting menus and wine lists. The Roast is one of the best restaurants I’ve ever experienced, and the oatmeal in the Boulevard Room is a surprising delicacy on its large, inviting breakfast menu. Our meals were delicious, and the service was warm and responsive throughout the hotel. We will return to check out the other dining experiences from the WBC Coffee, the Motor Bar, the Italian Garden Restaurant, and the 24 Grill to the Esquire Room and the Founders Room. The “Book” has it all!
A single weekend is not long enough to truly explore the greatness of this hotel, even with an experienced tour guide like the one we had. We happened to see a wedding party. In fact, the bride and her happy bridesmaids joined us in our elevator. We decided to look more closely at the banquet facilities and were amazed by the variety and sizes of the awesome rooms.
The great Ballrooms have been reborn: the Venetian, the Crystal, and the Woodward Ballrooms are available for any kind of special event. There are also locations for large or small groups to gather for meetings or parties. We could see why the Westin Book Cadillac is the host again of so many special occasions and conventions!
The hotel offers a business center, a fitness facility, a pool and a great spa; and there are several locations in the hotel where one can have a quiet drink and read or sit with a mobile device.
The top five floors are like a separate world. The condominiums are home to many who prefer downtown life in the city or who live in the suburbs and enjoy a weekend in luxury with family and friends at the restaurants, theaters, opera and events. I understand that some condos are still available for purchase.
We were also impressed by downtown Detroit. We were there on the weekend, and on Friday night the city was alive with people of all types enjoying themselves with food and music. Campus Martius, just outside the hotel, is a small park where visitors can see and feel the new spirit of Detroit. Ask the concierge about the wonderful locations you must visit! My wife and I were born in Detroit, and we have seen its ups and downs; but even we were surprised at the city’s change in just a few short years. The Westin Book Cadillac is symbolic of that change. The city has turned itself around and both its future and its present are bright.
September 9, 2013
Rated 5 out of 5 by Paige13 Looks just like the photos
We only stayed one night, but wow, were we impressed. The bedding is amazing!!! Best hotel i have ever stayed in. We had dinner at 24Grille, probably the best mashed potatoes ever!!! I brought my toddler to a concert and she was so impressed with the hotel that she was going to ask the desk clerk if she could live there. :)
December 16, 2013
Rated 5 out of 5 by Bogey1567 Fabulous hotel and stay for a special occasion
I planned a special anninversary weekend and I can't say enough about the employees in every department at the Westin Book Cadillac I am very snobbish and hard to please. I was left breathless by the sincerity of all employees whether it was the hotel itself or Sheila K the waitress who arrives at 5:30 so our every need for breakfast can be accomodated, to the valet car parkers. I would expect service at the Roast to be perfect and they exceeded our expectations as well. I can't thank everyone enough for an absolutely picture perfect weekend.You made us feel special
November 18, 2013
Rated 3 out of 5 by LL221 Room not what I expected
I planned a surprise one night getaway for my husband and myself. I wanted to splurge on a nice hotel so we could relax and feel a bit spoiled. All of the staff we encountered were wonderful, polite, and engaging! We had a great time at the hotel bar, Moto, and enjoyed drinks to watch the end of the Tigers game. The location of the hotel is perfect and within walking distance to great places to eat and drink. I was a bit disappointed in our room as far as comfort. The bed was comfortable but the pillows were flat. I was very much looking forward to experiencing the Heavenly bed I had heard so much about! We have a toddler so we look forward to extra sleep! Each time the heater clicked on during the night it made a constant rattling sound so neither one of us slept that soundly. As far as the Heavenly shower (which I was also looking forward to!) did not meet expectations. The water pressure was low and when I turned on the extra shower head for the Heavenly effect - it made absolutely no difference except the water pressure became even more weak. The last thing that disappointed me was the TV. After we had a nice dinner out we just wanted to relax in the room. As the night went on the reception (?) for the TV became worse and worse. You couldn't see the picture because about every 30 seconds the screen became very broken up which fully impaired seeing anything.
Fortunately, to end our stay the next morning our room service breakfast was excellent! The food and my latte were very good. The staff who brought it to our room was extremely thorough making sure we had everything we needed before she left.
All in all - the overall comfort of our room was disappointing but all other aspects of the Book Cadillac were wonderful!
April 9, 2012
Rated 5 out of 5 by Delo1 The Westin Hotel was wonderful and decor was beautiful.
My husband and I brought one of our favorite couples with us. We wanted them to experience the snow (ambiance) with us. It was exactly what we expected, just beautiful, staff friendly. We all had an amazing time. Have a Merry Christmas.
December 16, 2013