Rated 3 out of 5 by Fred2013 Charged for untouched refreshment center item
My stay here was very nice until I received updated bills that included mini bar charges for items I did not use. The bills come very quickly, however, when I called I was told it would take three days to look into this. When I checked in I was asked if I wanted a key for the mini bar. I declined. So much for that. Also, too many people that did not appear to belong there got on the elevator with us. We entered the elevator and just as the door was closing a person jumped in. Another couple happened to arrive at the door just before closing the second time and entered. As soon as the key was used to acttvate the floor buttons, the first guy pushed 2 and exited there. I think if we were alone with him we would have been in trouble. Need better security at elevators. What a shame. Nice place other than these issues.
February 18, 2013
Rated 2 out of 5 by Debbie0220 Very disappointed
I booked my reservation using my spg points a few months ago, when I bought tickets for the Eminem & Rihanna concert. When I arrived I went to the line that said "Gold and Platinum" members. When I was next, I was asked if I was gold or platinum, I wouldn't have gone in the line if I wasn't. When I arrived at the hotel at 5:30 and was told my room wasn't ready and it would be about 30-40 minutes. I waited 40 minutes, went back up to the desk to check and was then told I was the 13th person on the list and they didn't know when it would be ready. I subsequently went back to the desk 2 more times and was finally given a double room by 7 pm. I was given 2 drink tickets, I asked for 2 additional. I was not offered any thing else for the inconvenience while the front desk was offering additonal spg points, free valet, free food vouchers, etc to other inconvencied guest. Why wasn't I, because I used spg points? I like staying at the Book and recommend it often to colleagues and friends. I was highly disappointed this stay and am rethinking my options.
August 25, 2014
Rated 5 out of 5 by Cheryl435 Top-notch hotel class!
This five star hotel is beautiful throughout. Our room, which was just a standard room, was very large. Comfortable bedding, large t.v., and a wonderful view from our room.The bathroom was very spacious with elegant finishes. Staying at this hotel was a treat!
August 24, 2014
Rated 5 out of 5 by glamourgirl nice getaway
mo one told us about how the elevators work wryh room keys.
August 26, 2014
Rated 3 out of 5 by RoomService Services
Check in took too long. All that was available for room service was one turkey wrap or two breakfast burritos.
August 25, 2014
Rated 2 out of 5 by STEVEN2012 Still needs work
We stayed her back in 2009 and had a few small issues and got a email from the hotel telling us there were sorry they were a newer hotel and still working on things. Fast forward to last weekend ran in to some of the same issues. Rooms are very hot during the summer when you first get there. They lost a package I had delivered to the hotel. They did find it, but it took 4-5 hours to do so. Had a few housekeeping issues as well.
May 29, 2012
Rated 5 out of 5 by Freidapayne63 the beds and pillows are very comfortable
The only bad experience we had is that we had 350 in our group. The elevators couldn't accommodate us when we came back from our football game and the staff wouldn't allow us to use the stairs to get to our rooms. I didn't get back in my room until 1:30 in the morning and that's only because one of the staff finally came and brought a group of us to our room in the freight elevator. I was very grateful for him doing that.
December 1, 2013
Rated 5 out of 5 by MichiganFamily3 Nicest hotel in the area
My son & I attended a concert at the Fillmore so I wanted to find a hotel that was close and nice. Everyone was very friendly and extremely professional. The only rooms they have with 2 beds were doubles so I was worried they would be small but actually the size was perfect. The rooms themselves were huge as was the bathroom. The shower was great with one of those cool shower-heads and they have instant hot water so that's a bonus. TV is huge, desk is perfect size, view was fine, no complaints with any of that. Cons would be $8 a day for internet. I just used my phone for that but when I stay at other hotels I don't get those charges. Also the bed is a little firm for my taste but my son said his was fine so that's debatable. Side notes - valet is $15 a day but it was worth it to me and you have to use your room key to take the elevators up, nice safety feature.
April 8, 2013
Rated 3 out of 5 by 1Dmom its ok
I dont stay in 4 star hotels often, but I didnt expect to have stains and what looked like cigar burns on my carpet (room # 1725). and for $300 a night you think a small fridge would come standard in the rooms without paying an extra fee to use.I think I will stick to my 2 or 3 star Hotels for the value.
August 21, 2014
Rated 4 out of 5 by dastew Wish I could have stayed longer.
I only stayed one night, wish it could have been more. As a Gold SPG member we were upgraded to a premium King room which was very nice, clean , & roomy. Check in on a saturday was easy with respectful and polite hotel staff. Note that check in desk is on the second floor.Valet parking is available, but we
self parked in the same garage directly behind the hotel that the valets use. It was close and we felt safe even coming back to the property after midnight - no problems there.
Parking was even free with validation at the Hotel desk. This is the nicest Westin I have stayed in and hope to enjoy it again.
July 14, 2014
Rated 3 out of 5 by MattNe Needs an attitude adjustment
The physical property was very nice. However my experience with the staff was less than average. Staff attitude came across as " when I can". Service in the restaurant and lounge was slow and at each of my 4 visits ( only because there was no where close to go) our party had to ask for things that should have been done. Attitude was very obvious and not in a good way.
December 30, 2013
Rated 2 out of 5 by bethybeth Looks better on the Outside
This is definately not the nicest SPG property I have stayed at. In fact, I was quite disappointed. Being from the area, I had read many articles about how much money was pumped into the building to renovate it into a Westin. I was rather excited to check it out. Unfortunately, the lobby is the nicest part of the hotel. The other hotel guests were rude and obnoxious. The elevators smelled of cigarette smoke. The room didn't feel clean. There were fingerprints on everything, and the shower floor was not cleaned. I even found a few random hairs on the bed before I even touched it. There wasn't even the normal complementary shampoo/conditioner in the bathroom. One of the worst Westins I have ever stayed in. Not to mention the walls must be paper thin because I could hear people talking and footsteps from other rooms. I do not plan to go back and will stop recommending it to my coworkers when they travel to Detroit.
January 28, 2013
Rated 5 out of 5 by Cazzy Gem in Detroit
I used my reward of a free night here, taking advantage of the area and visiting the DIA. I live just across the river in Windsor so I didn't have far to travel. What a lovely hotel. Old world charm with all the modern touches that make one comfortable.
My room was beautiful with a view! I usually get stuck in an awful room when using free nights or points. Thank you!
November 11, 2013
Rated 5 out of 5 by Anthony19 Our Wedding Anniversary
From the moment we checked in, your guest service staff recognized our anniversary and went all out as to greet us with champagne and chocolate in our guest room. What a great surprise. Our bed was extremely comforting and over sized bathroom was incredible. With the bars and restaurants located within the hotel,we did have to venture out which was really conveinent.
November 18, 2013
Rated 5 out of 5 by happytraveler1256 Staff
I am sure you have heard this from many guests before but the young lady who serves in the lobby lounge is fantastic. She is pleaseant and engaging. She makes you feel at home and not rushed. She is a true example of service. (she was working thrusday and friday evening lobby level lounge 8/2 and 8/3) She should be recognized for her guest service.
August 7, 2012
Rated 4 out of 5 by targa89 Good hotel, great staff
The hotel was recently redone and far exceeded my expectations. The staff has been wonderful. The only complaints that I would have regard the relatively slow room service (when ordering food with no prep time it can still take 30+ min), bad pillows (not firm enough). That being said, if you are in Detroit I would recommend the Westin, hands down.
October 26, 2011
Rated 5 out of 5 by timtoronto Perfect on every level!
Exceptional staff in every department!
The gm of this property has done a fantastic job here!
Beautiful public rooms!
Beautiful bedrooms which are very comfortable.
I was surprised how well trained and friendly the staff are.
It's so clear the gm has put so much effort into the training of all staff!
Will be returning here soon!
July 2, 2012
Rated 5 out of 5 by Paige13 Looks just like the photos
We only stayed one night, but wow, were we impressed. The bedding is amazing!!! Best hotel i have ever stayed in. We had dinner at 24Grille, probably the best mashed potatoes ever!!! I brought my toddler to a concert and she was so impressed with the hotel that she was going to ask the desk clerk if she could live there. :)
December 16, 2013
Rated 5 out of 5 by Deano55 Friendly Staff
Hotel environment was very nice. Staff was very friendly, acknowledged my platinum status, upgraded our room. Room service was very quick and professional. Food was awesome. Pool and Hot Tub was also nice very clean. Right next to the people mover great if your planning on gambling at Greek town or local games.
January 2, 2014
Rated 3 out of 5 by Boscotti Service needs improvement
Overall this is a nice hotel that could be better if the needs of guests were more of a priority. I stayed a Friday and Saturday night. Saturday morning starting at around 5 am, I was awakened by loud beeping from heavy equipment which continued for several hours. I wasn't happy, but assumed this must be from outside construction activity and beyond the hotel's control. I went downstairs for coffee just before 9 and discovered the source of the noise was power washing equipment being used by the hotel to clean balconies. I spoke to the front desk about it, and was greeted by indifference - being told simply that it would probably soon be finished. The following morning around 8, I was in the lounge using wi-fi when someone started testing the maximum volume capabilities of the room's very impressive sound system - by repeatedly playing very loud music for several seconds, then abruptly shutting it off. Otherwise, a nice hotel in a struggling city - but I am not sure I'll be back.
May 23, 2012
Rated 2 out of 5 by MrBeltre Do Not Stay Here
I was awoken by the plumbing every morning at 6:30 am. A guest SHAVED AND SHOWERED IN THE POOL !! DISGUSTING !! and the TV On Demand System did not work properly for our entire stay, Two of the Staff members were not polite? Westin is a nice chain but this hotel stunk.
May 20, 2012
Rated 5 out of 5 by moco99 Historic Hotel with Modern Insides
I was in Detroit for one night for a business trip and wanted to stay here.
The outside has that historic feel, being originally built in 1924. However, inside it has one of the nicest interiors I've been to lately. Some Westin properties are in need of some remodeling, this one is great!
I didn't stay long enough to try the restaurants, although a local coworker said Roast is great. I was happy to see an Executive Club at this Westin, which is rarity compared to it's big sister chain's Club Lounges.
Not sure if I'll be back to the Motor City soon, but if I do I will come back to this property.
July 11, 2014
Rated 2 out of 5 by itravel2much Unclean
Tried to pull up in front of hotel but pizza delivery car had been allowed to park in a spot that left my vehicle back end out in the street. Room was filthy: several hairs on night stand, dust on phone beside bed, chips in couch cushions, make up smudge on bath robe.
December 24, 2012
Rated 5 out of 5 by Johnny33 Excellent stay, as always
Over the past year I've spent considerable time in Detroit and the Westin Book Cadillac has been consistently a great hotel experience. From the hotel design, room size and cleanliness, and friendly helpful staff, I look forward to staying here
December 20, 2013
Rated 5 out of 5 by Amazing2014 Amazing Hotel
The comfort and feel of the Westin Book Cadillac is amazing. The staff is attentive to every need and the rooms are inviting and comfortable beyond expectations.
August 18, 2014
Rated 5 out of 5 by slbf energy of all staff for hotel and detroit
night prior to arrival supervisor assured would have access room with walk in shower.
arrived in room toilet was "running" checked to determine would not flush reported and was fixed within in 20 minutes.
service bar locked and inoperable. called to find out how to use was wanted to store yogurt. was told they would send up refrigerator at no charge. refrigerator never arrived and was not told not available. did not find ice bucket to use as alternative.used dry cleaner bag . ice room dark and not sure was operating. got ice and placed in blue recycle bin. did appreciate response of all staff and enthusiasm of staff.
June 21, 2014
Rated 5 out of 5 by dsg3 Accommodations are Great at the Westin
Wonderful service and accommodations were very comfortable.
August 19, 2014
Rated 5 out of 5 by Kelschatz Truly Rejuvenated....
Our experience here was certainly one that won't soon be forgotten. This was just a short getaway for my husband and I , and our first chance to do so since our wedding/honeymoon in 2011!!! At check in I was chatting with the rep who was taking care of me and that came up in conversation..that it was loooongg overdue. She immediately "upgraded" our room...and about 40 minutes after getting settled into our room, a complementary bottle of champagne (Veuve Clicquot ) and two glasses was delivered! ! This was just the beginning of a very comfortable, classy stay. We had a great breakfast delivered to our room along with a pot of coffee and oj. Along with breakfast we opted for late check out, which allowed us to relax in room until. 4 pm! ( We had the rejuvenation pkg) only drawbacks....the maid service walked in once and knocked two seperate times after telling her we had late check out...Starbucks coffee isn't for everyone, I'd request something a little milder next time. No newspaper, but we would've only read the sports section anyhow! Thanks Westin..it was amazing!
January 26, 2013
Rated 5 out of 5 by Crissy I will visit again and again...
Very clean room, respectful and professional staff and customer service. The way they greet you is so nicely manner. I love this hotel.
I would strongly recommend this hotel to everyone 5 stars.
April 13, 2013
Rated 1 out of 5 by MOSSINT Worst 4 Star
The bed had brown spots, valet had to be called from my cell phone after 15 mins, the panhandlers actually do a better job than the staff. just awful
February 12, 2014