Rated 5 out of 5 by Christpher Best Hotel
lovely Hotel everything is perfect, enjoyed the pool and landscape and the night life.
March 31, 2014
Rated 5 out of 5 by Domy Great family place
This was the first time for us (family of four) staying in this hotel in Dubai. We had great expectations and they were all met. From the lobby to the room you can see how much attention is being paid to the details and service. We arrived quite early in the morning and our room was already ready, as we kindly requested prior our arrival. Staff made sure that all is effortless for all of us and were very kind with our children. Breakfast is splendid and service is professional. The pool area is amazing and very clean, great for kids. Rooms are spacious, clean and very comfortable. Would recommend sea view, but probably there are no bad rooms in this hotel. The location is really good, attractions like Dubai Mall, Burj Khalifa etc are 15min drive by taxi (which is affordable). This location is a good choice for everyone who wants to combine relaxed vacation with daily trips to the town attractions. Only disapponitment is that the hotel doesn't participate in SPG program. I hope this will change and that the hotel will keep up the good work. We would definitely stay here again.
March 21, 2014
Rated 5 out of 5 by Teija Paradise on Earth
The Hotel is beautifull and the garden and poolside are amazing. Food was exellent in every restaurant of the hotel. We really enjoyed the spa and live piano music in the lobby. The staff was kind and helpful. Special thanks to concierge desk and to Mr. Anshar Basheer for organizing our dinner cruise and many other activities. Our one week holiday was a success and you had a major role in it.
February 23, 2014
Rated 1 out of 5 by Juliia77 Service is very terrible! The worst I have ever met!
Service is really terrible!
Example: when I came back after midnight, the guy from reception was following me till the elevator, despite the fact I showed him my room card and asked to check my passport with that one that was registered ! I could imagine what would have happened if I had left my passport in my room! He wouldn't allow me to come into my room?
Another example: if you ask staff to make laundry in 30 min, then every 10 min different people will call you and will ask if someone else did it or no. As a result it will be done in 3-4 hours.
Also everyday in the lobby you will have to look for the servant as there are nobody to serve you at all. The same at the restaurant at the seaside.
Be ready, if your room on the seaside, you will never sleep with the opened window / door on the balcony as there is Barasti club will loud music. Also wi-fi in the room disappeared every day!
Also next to the hotel there is a big building process and that's why always traffic jams!
As a result: for the same money would be better to choose another hotel in Dubai!!!!!!!!!!
There are many much better options!!!!!!!!!!!!
February 11, 2014
Rated 5 out of 5 by Owen76 Geeat hotel with the best staff
I would like to thank you for an excellent stay at your Dubai hotel. Your staff are incredibly attentive and actually seem to be happy with their work which really seems an odd thing to say but, as a frequent business traveler, is not always the case. Their enthusiasm equates to a great stay for your guests. In particular, your lovely Mexican lady at front of house whose name I have embarrassingly forgotten (huge apologies) but who made a really good hotel experience a great one by an upgrade to a suite, completely unprompted. Thank you and I will definitely be back.
February 7, 2014
Rated 5 out of 5 by jacs61 lovely hotel
great place to party or relax, the beach is just fine, the location great to party and get about the city. the hotel made us feel safe and looked after us well .
January 14, 2014
Rated 5 out of 5 by IainMcL The perfect family getaway
Fantastic stay, we will definitely be back!
Staff made our stay truly memorable on top of a great location and fabulous room.
December 22, 2013
Rated 5 out of 5 by SA123 Great stay
An excellent experience form beginning to end.Wonderfull staff,great food,great hospitality.Will definately be returning.
December 22, 2013
Rated 5 out of 5 by Dgh75 wonderful all round relaxing hotel
wonderful relaxing hotel with excellent views and features. Staff are very profesional with excellent customer service. Excellent restaurants with indoor and outdoor tables. Breakfast was wonderful. Have stayed there twice and would head straight back!
December 17, 2013
Rated 5 out of 5 by cdeenen1 Great hotel, Great staff
Hotel is great, staff is amazing. Facilities staff went over and beyond. The Bell man was great(!) Breakfast in the morning is awesome.
Things that I didn't like were:
- very slow ("hi-speed") internet. They say it was 4mbit, but it's only really 2mbit, and it's expensive for a week for internet.
- They sometimes have parties outside, and music was blasting until 4am at night.
- They don't work with SPG points.
December 16, 2013
Rated 1 out of 5 HSE issue in your rooms
We stayed in 852 last Friday 13th Dec and unfortunately I notice an HSE issue in your facility.
Your shower room in our tiolet is so slippery as the tiles are so smooth that it's so slippery just putting a water on it and not to mention if there's a soap.
Me and my 4 year old son slip and Praise God no serious injurity happen or our head hit the floor.
Please do necessary action
December 15, 2013
Rated 5 out of 5 by Buddie12 This hotel was very welcoming
We enjoyed our stay at the Westin, everything was excellent, staff were very helpful and the beach and facilities were excellent, would certainly recommend staying there to anyone and would certainly use the hotel again
December 10, 2013
Rated 5 out of 5 by dickiet family stopover
Best family sized rooms with no messing around asking for extra beds for small children. The 2 x Queen bed rooms are fine with ample space and dont feel cramped. Seperate loo cubicle unlike some hotels!
December 8, 2013
Rated 5 out of 5 by CyLuvMau Magnificent resort in Dubai
beautiful hotel with super large rooms. perfect stay in dubai. the food was great and its just great that you also enjoy Le Meridien facilities next door even if you stay at Westin.
December 5, 2013
Rated 5 out of 5 by Nicoli13 We had a wonderful stay
It is a perfect hotel for relaxation. The pools and beach area are very nice. The breakfast buffet has a large variety and very good quality food. The staffs are all doing a very good job. We enjoyed the short distance to Dubai Marina.
December 5, 2013
Rated 5 out of 5 by Phelpsey Stress relief
My wife and I had a few stressful weeks prior to our stay and looked forward to unwinding and relaxing this hotel and staff exceeded our expectations in every way.
December 3, 2013
Rated 5 out of 5 by ALNUAIMI this hotel has the best view and the surround so wonderful
i loved the view of my room with the amazing palm tree island and the sea
November 19, 2013
Rated 5 out of 5 by Cat91 Amazing
This hotel has everything you could possibly need and the views are spectacular.
We would love to stay there again.
November 17, 2013
Rated 5 out of 5 by Michele58 Fantastic
Beautiful Hotel and excellent service.
November 13, 2013
Rated 5 out of 5 by petitelc Outstanding service and staff!
The service and staff friendliness was superb! The rooms were extremely clean and well maintained.
November 12, 2013
Rated 5 out of 5 by mk44 Just About Perfect
The hotel and its staff met every expectation and exceeded most. Price was very high for us but in line with what was delivered.
November 10, 2013
Rated 5 out of 5 by Eric24 Top Hotel with top staff
We stayed at the Westin Dubai for a stop-over in October with two kids (9 and 4). The Hotel is nicely located on the beach next to Dubai marina. The Hotel itself is very nice. Rooms conformable and foods of high quality, especially breakfast. But the best is the staff. Absolutely friendly, well trained and helpful. Everybody was nice to the kids, which makes the parents happy. Thank you very much.
November 1, 2013
Rated 5 out of 5 by Jame007 Westin Hotel Review
Overall position is very good to all amenities. Located on the beach,
Taxi service very efficient, Staff very helpful and polite.
Swimming pool and grounds excellent.
October 27, 2013
Rated 5 out of 5 by SirZigarlo Fine All Rounder
Fine all rounder 5 Star hotel. Well designed neo-classical style building, housing great attentive staff. Large, thoughtfully designed rooms, many with proper balconies. Management intelligent across the board e.g. Tiered wi-fi, free for basic sensible usage and a scaled rate for heavy users. So no feeling of constantly being ripped off by your host - hooray. Very high standards maintained by staff and Security team.
Only negative is extraneous noise - thudding deep base from Barista night club/beach bar a kilometre away. Bliss at dawn though when only the birds and sea provide the soundscape.
October 27, 2013
Rated 5 out of 5 by Bayperson VP
Great staff and wonderful rooms enabled me to work comfortably. View from room was outstanding. Had food at 2 restaurants and both were very good. Front desk and concergie help were also top notch as i had to change plans at last minute and check out for 1 day of four day stay. Only negative was lack of SPG point credit for such a pricey stay. Westin SPG should make sure that is clear to travel agents and people who expect to get that credit.
October 27, 2013
Rated 2 out of 5 by Andymc981 Great location but needs to improve organization
Booked 2 non smoking executive rooms in advance and requested the, close to each other. We're given 2 Rooms at opposite ends of the hotel. Took 2 days to find alternative smoking room. The alternative room then had broken lock and light fittings. Internet quality in one room was very poor. Complained but nothing done about it. Staff were friendly but overall am disappointed.
October 15, 2013
Rated 1 out of 5 by MX5Guy No SGP Recognition
nice place, but informed on arrival that the owners choose not to participate in SPG. Spent 6 days there< no points, no nights credit. Starwood has a problem with their franchise and the customer takes it in the neck. This likely will cost me my gold status. What a disappointment.
October 7, 2013
Rated 5 out of 5 by SeanMel2628 Exceeded our expectations
We stayed at the Westin for our wedding anniversary, from the moment we arrived we were made to feel welcome and relaxed. The staff member who checked us in (Caroline, I think) was polite, informative, and very efficient. She asked why we were here and once she new it was a
Our wedding anniversary she went above and beyond to welcome us. We came back to a small gift and personalized card in our room on the Friday night. The service was amazing, the staff were polite. The food and drinks were 5 stars.
October 6, 2013
Rated 2 out of 5 by saleh27 this hotel has good facilities but service level may need improvment
1) Check in was slow
2) Staff at front disk during my check in seemed either new or inexprienced.
3) Although my booked room was Executive Room, it was not prepared with any thing to difrentiate it from a regullar one.
4) Ceck out was also difficult and took long time if it wasn't for the assistant fromt office manager who checked me out personally and saved me very preciuos few minutes for an important meeting that morning out of the hotel.
5) Wass told to wait for few minutes for the golf car to take me to where the football game is shown at one of the hotel clubs. i ended up cancelling the request after too long waiting without any feedback on the request.
October 6, 2013
Rated 2 out of 5 by DDD13 Needs great improvement for 5 star hotel
The hotel rooms and lobby good, beach and pool area weak for a 5 star hotel, but that is all nothing comparing to the service, the reception staff were good with duty manager and met my needs. The breakfast restaurant staff are very bad. They forget tea and coffee all the time, the walk straight into you without apologizing, the are really really bad. Its definitely the worst 5 star experience i had, its good i came just for 3 days, otherwise would change hotel.
September 30, 2013