Rated 1 out of 5 by NickleDime Nickled and dimed a hundred dollars
I moved from a perfectly comfortable nearby hotel because I could afford the higher-rated Westin through HotWire. The savings affoded by HotWire was immediately erased by the daily Internet fee (despite the fact the HotWire profile advertizes "free WiFi", that's only in the lobby). The economical hotel I left offered free breakfast, the Westin's breakfast was $25. On the first night, I paid extra to activate a phone-savings plan that included free toll-free numbers (that's right, I paid so that my toll-free calls would be toll-free). I misunderstood how it worked, and a North American call that I made through my company's long-distance service, using a local access number that wasn't actually local, cost me over a hundred dollars. And though there was a note in my file that I had requested the phone-savings plan, it had nevr actually been activated. Even if it had, it only excuses me from the couple-dollar dollar connecion fee for eah and every call, not from the time-based charge, which was not at all clear. Not happy. Went back to the more reasonable accommodation.
March 11, 2013
Rated 5 out of 5 by brumig2323 Great hotel for business or pleasure
The hotel is crisp, clean and beautiful. The staff is very attentive and meets the client's needs very promptly with a cheerful attitude. The meeting facilities were very nice. Overall, a very enjoyable stay.
November 1, 2013
Rated 5 out of 5 by Katlu1959 Comfortable, what a view ... wonderful treat
Stressed prior to checking in ... entered the beautiful room and felt the stress leaving me ... Stretched out on the bed ... heaven ... rainfall shower made me want to linger longer
November 10, 2012
Rated 2 out of 5 by Bob128 Uncomfortable Beds/Poor Customer Service
Stayed one night, May 17th to 18th, 2014. The beds in our room were lumpy and very uncomfortable. Everyone in my party complained in the morning about how poorly they slept. I informed the desk clerk upon check out, my complaint was immediately dismissed by the clerk. She questioned how the Westin's beds could be uncomfortable and rushed through my check out process. It was apparent to me that she did not want the next person in line to hear my issue. As a preferred guest I have never received such poor service and lack of concern about my overall hotel experience. I have stayed a numerous Starwood property's and this was the worst by far.
May 19, 2014
Rated 2 out of 5 by 2002plat extremely disappointed
This was the first time I have stayed at this hotel
The hotel looks nice and is in a good neighborhood but that is where the good experience ended.
When I first arrived I was not able to be checked in because the credit card reader was not working - and the "IT guy" was not in. So I waited about 20 min for a solution - hand written credit card number and checked in as cash.
The desk agent gave me a coupon that she said was for breakfast, but it had a value of $10, (a bowl of oatmeal cost 8.50) and although the card said it was valid at the restaurant … it was not – the card was only valid at “grab and go” – high carb pastries.
The restaurant hostess, in the morning, was rude and the agents at reception would answer questions from people who just walked up to their counter rather than helping those of us who were in line.
I finally received a coupon that was actually redeemable for breakfast. During breakfast the fire alarm sounded and continued for the entire meal. (More than a test !!) The restaurant staff and hotel staff gave no direction to patrons other than to stay seated and ignore the alarm.
I would not recommend this hotel
August 23, 2012
Rated 5 out of 5 by Ron1945 Great staff
Very helpful and friendly staff. Fast check-in and check-out. Beautiful location , with nearby shopping, banking and transportation to NYC.
October 7, 2013
Rated 5 out of 5 by Glow2 The Customer Service is Amazing!!
The hotel was clean. Staff was extremely nice, helpful and accommodating. We were extremely pleased and would definitely stay here again.
October 9, 2013
Rated 1 out of 5 by Omega88 Indifferent Service
Assigned to a low floor room with noises coming from rail track beside.
Front office staff without a smile as if I own her a living.
November 19, 2013
Rated 5 out of 5 by Mejlvang This hotel has great features
Perfect hotel if you like wonderful view to Manhatten Skyline, quiet at evening and only 10 minuttes with train to World Trade Center
August 1, 2013
Rated 5 out of 5 by armandoalbarran Great Localization
This Hotel is near any transport that will take you any part on Manhattan.
April 15, 2014
Rated 1 out of 5 by dddddddddd Worst Westin
horrible experience from front end staff.
Room was fine facilities fine but staff need retraining in customer service
October 6, 2013
Rated 5 out of 5 by JM02115 great location, great features
The location is amazing, right next to the path. You can get to lower manhattan in less than 15min.
October 15, 2013
Rated 4 out of 5 by dominicn Excellent staff, room & food, but rather greedy
I enjoyed my stay overall, largely thanks to the friendly and helpful staff, especially in your excellent bar. Hotel bars are generally a little depressing, but the atmosphere in the Half Moon Lounge was splendid,thanks to Ashley, Brian & Patrick.
However, the pleasure is qualified by the excessive greed in pricing for Internet & Business facilities. $9.50 per day for room WiFi is not a nominal charge, but an outrageous one. Needless to say, I never used it. As for the business center, $5.95 to use a computer to print one page is ridiculous, Fortunately, your helpful staff were able to circumvent this on the two occasions I needed the facility.
June 3, 2013
Rated 1 out of 5 by raffi service
This time the service was not good at all.
February 17, 2013
Rated 5 out of 5 by hww26 Excellent staff!
This is a great hotel with an excellent staff. The staff is there to ensure that your every need or desire is met and couldn't be more pleasant and makes you feel right at home. The room was also great and the view of the river and New York City was spectacular.
October 14, 2014
Rated 4 out of 5 by msamuels Great alternative to staying in Manhattan
Although the hotel was a little awkward to navigate to from JFK airport, once checked in and unpacked it offers a great alternative to staying in Manhattan as you don't have to pay over the odds for a New York hotel but can easily reach the other side of the Hudson river via the frequent PATH train.
The room we stayed in was clean, well kept and comfortable. All staff we interacted with were extremely friendly and always helpful.
I did, however, find it a bit strange to have to request that coffee, tea, shampoo and soaps were restocked each time we ran out rather than having this happen automatically when the room was cleaned each day.
September 30, 2013
Rated 2 out of 5 by Vick77 Extremely unhappy platinum member
This is regarding my second stay at the hotel in the last year. The list of complaints is as below:
1. At check-in I was not asked if I wanted bonus points, breakfast or local amenities.
2. I was not upgraded to a suite despite the hotel being empty. I was told the room I am getting is a suite and it was not!
3. Towels in the bathroom had stains on them.
4. I had booked 2 rooms under my starwoods number but when my wife went to get breakfast, she was told she could only get it for one person!
5. When my wife was picking water bottles at breakfast area, the lady at front desk shouted at her and said if she was going to take all the bottles!!!! The manager on the floor heard it and was extremely apologetic but the damage was done!!! My family was disrespected and I lost all faith in this particular hotel staff and how it is run.
6. At Check-out, I wanted to add earth points from both the rooms to my starwoods account. The lady at the front desk told me that was not allowed!! I told her I have done that before and she should check again. She refused. It was only after I asked for Manager that the Manager came told the staff to add those points to my account.
Though the Managers apologized, they did not know how to make a customer happy. At my other stays at the Westin, even if the internet was down for a few hours, they would call up and add thousands of bonus points to our SPG accounts.
May 31, 2012
Rated 3 out of 5 by CW64 Less than I expected
I was given a room on the third floor next to meeting rooms with handicapped bathroom, no tub or standard shower. The room was very noisey as there were functions just down the hall in the meeting rooms. I did not receive maid service until after 5:30 PM on Thursday evening and I was trying to work after a long day of meetings at the hotel prior to going to dinner in the hotel. Our dinner that evening was also less than desired or expected, the service was very slow, and my food when it did come was not hot just luke warm. I was not impressed at all and I would not recommend staying there again. I expect better when I stay at a Westin!
December 10, 2012
Rated 5 out of 5 by MrsA Always A Great Stay
Im a repeat SPG customer at the #1 hotel in New Jersey "the Westin". Their staff is tremendous and very hospitable. They tend to your needs as much as possible in a professional manner. They also recognize you SPG membership and should extremely enthusiasm when greeting their customers. I would definitely recommend this hotel to anyone who is looking for the true SPG experience.
October 8, 2014
Rated 4 out of 5 by canuckle Good stay, average benefits to SPG elites
This hotel is conveniently situated near the Newport Path train. The lobby has 2 restaurants and I was welcomed to the hotel by one of the friendly valet staff.
Check-in went smoothly and was given a deluxe room (not sure if the suites available to Platinum members was available). Told that continental breakfast was either a bag to go or $9 off the buffet (on weekend price is $18.95). Of all the SPGs, this is probably the lowest offering for Plats.
Room was nice and spacious, but had view of apts next door.
Gym is well equipped (no sauna).
Overall the stay was good, though the maids were knocking on my door from 11 onwards, despite a 3pm late checkout.
May 4, 2014
Rated 4 out of 5 by DDC9112 The little things count
As silly as you may think it is, we had an issue with the tv. In this age where almost everyone has some kind of cable or satellite service in their homes, to not have menus with whats on, etc. and to have very little variety was unexpected and disappointing. No we were not in the room very much but in our down time when we wanted to relax, that is an important tool. Also, charging for the internet was unexpected, maybe five years ago you could charge but now it is free access in every other hotel we stay in. Again, the little things.
On the plus side the Exercise room and pool area was excellent. The equipment was clean and morden.
September 5, 2012
Rated 5 out of 5 by BDwdae Outstanding stay
Customer service was off the charts at this hotel. From my first time through the door until I left for the airport , there was never a time that I didn't see a smile on any staff members face. Staff also went out of their way to shake hands and remembered my name in both the restaurant and lounge areas. That's a very comfortable feeling.
Ashley and the rest if the bar staff were outstanding , even when there seemed to be a bit if customer overload. They handled without a glitch. The Westin should be proud of their entire wait and bar staff. One of the finest if not thee finest in all my many travels.
A job well done Westin Jersey City. Bravo !
July 2, 2013
Rated 2 out of 5 by PocketClam Nice hotel, poor service in lounge
Nice hotel, poor service in lounge
OK, first the hotel is nice. The front desk staff are great and the wait staff in Fire Oak restaurant are very professional and friendly. The rooms are clean and there is a good gym and a larger than expected pool. I was staying here for a few days on business and the main complaint I have is the bar service in the lounge and the breakfast service.
Breakfast service – very friendly staff, but super slow. Once your order is taken you do not see anyone to refill juice or water until your food arrives. After that you do not see anyone until they deliver your check. I and a few of my business associates had to walk out to the front lobby and get bottled juice and water from the continental breakfast station when refills were needed.
Bar – just plan rude bartenders and self absorbed into their own personal conversations complaining about fellow staff members or previous customers. Also, they are not attentive to you at all after your first drink is served. I was sitting at the bar last night and watched the bartender walk past 3 times looking at my empty pint glass, but never asking if I wanted another. I had to grab him as he walked by. I decided to see, after the first time this happened, how long it would take for him to acknowledge me and my empty pint. I was one of 3 people at the bar at the time and there were two bartenders, so they were far from busy. I waited just over 15-minutes with this empty glass in front of me and one of the bartenders passing by and looking at the glass no less than 10 times. After about 15-minutes two of my colleagues showed up to say hello and then the bartender snapped to attention, looked straight passed me and asked them, standing behind me, if they needed anything!!!! I had to say, “Well, I have been waiting 15-minutes for you to ask if I need anything. I could go for another beer.” He simply shot me a dirty look, poured the pint and walked away, without so much as an apology!!! Absolutely horrible customer service and lack of attention from a bartender whose job it is to be attentive and conversational to customers.
January 26, 2012
Rated 5 out of 5 by ShesaTXGirl52 Would go back again and again
12/21 - 12/25/13: This was my second stay at the Westin Jersey City. Christmas 2012, I brought my two nieces, ages 12 & 13, to NYC for the holidays and stayed at your Westin. I was so impressed with the staff, the comfort of the room and everything else about the hotel, I knew I'd return.
I just returned last night from 4 nights in your hotel. I traveled with my son to visit NYC again for the holidays.
What a wonderful placed to stay. The staff is very attentive, the room is comfortable but the beds are magnificent!! Heavenly like their name! I slept for 4 nights without waking once during the night, something that rarely happens when travelling. My son felt the very same way. The heated pool is certainly a plus and it's a very nice pool at that. I did go upstairs for a night swim one night before going to bed and a young man was mopping the floor. The sign said the pool was opened until midnight (which I hadn't known beforehand) and it was 11:45. I figured I'd swim a few laps and head back to my room. The young man told me it was closed. I reminded him it didn't close until midnight and I still had 15 minutes. He continued to tell me the pool was closed. I contacted the front desk the next day and they said they would talk to him. I don't know if they did or will, but if the pool is open until midnight, the workers shouldn't be cleaning it until it was closed. That was a small but irritating issue. The only other issue I had this visit (and it wasn't an issue last visit) was an odd smell in my room. It smelled strong and unpleasant, but I couldn't put my finger on what it was. I slept the first night and couldn't take it after that, so I called the front desk. They immediately moved me to another room with no delay. I appreciate when the hotel is that responsive to my concerns. I still smelled that odd smell in this room, but with the A/C on high for a few minutes each time we returned to the room, it was no longer an issue. I would stay at the Westin Jersey City again and again and have already recommended it to a few co-workers that plan to visit New York in 2014. It is in a very nice part of New Jersey, with a mall within walking distance and the PATH transit within a block or two as well. The PATH was a 15 minute ride into downtown NYC for $2.50. Several very good restaurants neaby too. I give the hotel an A!!
December 26, 2013
Rated 5 out of 5 by RICKIIE WE LOVED YOUR CONCIERGE
My family and I were in town from Kauai Hawaii. Ben Baldassarre was very helpful and made us feel so welcome and comfortable, his knowledge of new york and recommendations were right one point he made our stay wonderful. GIVE THAT MAN A RAISE.
October 9, 2014
Rated 5 out of 5 This hotel is truly WORLD CLASS
I have been a customer of Starwood Brands, for over 20 years. I love the atmosphere at this Westin is only rivaled by the attentiveness, friendliness, attitude, and the smiles on all of the employees faces, from the Valet, to the concierge, Front Desk, Management, they are all AMAZING, and enhance the already home like atmosphere of this WORLD CLASS WESTIN! Highly recommended, weather you are in NYC or New Jersey on Business, or Pleasure, this is a PERFECT HOTEL, cannot say enough about the staff, and atmosphere. The security is also wonderful as a pro football team is here for the week, I have never gelt this safe in any other brand of hotel! Starwood is the best.
October 6, 2012
Rated 1 out of 5 by Julie25 Misinformation ruined our visit
We were denied our government discount as teachers. Over the phone when we booked we were told we could have it if we presented school ID cards. At check in we were denied and it was too late to stay anywhere else. Very inconvenient, disappointing and put us way over our budget.
July 25, 2013
Rated 1 out of 5 by joemani unfriendly manager
I'll never go back there.
August 7, 2012
Rated 5 out of 5 by LYNNE3 THIS HOTEL WAS "THE COMPLETE PACKAGE"
I DECIDED TO STAY AT THIS HOTEL BASED ON A FRIEND'S RECOMMENDATION IN ORDER TO TAKE MY DAUGHTER TO NYC FOR HER 1ST VISIT ON HER 13TH BIRTHDAY. THE CONCIERGE "BEN" WAS SO HELPFUL EVEN BEFORE MY RESERVATION AT THE HOTEL HAD BEEN CONFIRMED. HE MADE SURE THAT WE HAD ALL THE MATERIALS/MAPS TO MAKE OUR TRIP ONE FILLED WITH MANY WONDERFUL MEMORIES. HE EVEN HAD THE STAFF SIGN A BIRTHDAY WISHES SHEET AND SENT A SPECIAL TREAT TO OUR ROOM THE FIRST NIGHT WE WERE AT THE HOTEL. THE VIEW FROM OUR ROOM WAS GREAT, THE BEDS WERE EXTREMELY COMFORTABLE AND THE TRAIN WAS JUST A MINUTE FROM THE HOTEL'S LOCATION. WE CAN'T WAIT TO COME BACK AGAIN WITH THE REST OF THE FAMILY AND WOULD STAY HERE AGAIN!
June 19, 2012
Rated 5 out of 5 by AttorneyTim No other place to stay in NYC Metro area
I have reviewed this property before and will again...there is NO better place to stay in the NYC Metro area...while it may be a business hotel, if I were a tourist I would stay here due to the ease of taking the PATH train into the city...the staff is beyond compare..the beautiful Marcella and David in the evening are the absolute best...even the doormen and car valet guys are friendly...only downside is the gift shop....too high priced...just walk 150 yards to the PATH train station and guy a coke or milk...Fire and Oak is greatly improved lately as well...and the menu changes in the lobby bar are great
October 27, 2012