Rated 4 out of 5 by Mal1954 Hotel has good features
Staff was excellent, responsive to all needs and questions. Pool area a little small.
May 23, 2014
Rated 5 out of 5 by BT3514 Outstanding Facilities
My stay at the Westin in Lake Mary, Florida was outstanding. From the time of arrival to the time of departure, my every need was met efficiently.
May 22, 2014
Rated 5 out of 5 by Iggy99 WESTIN AT HEATHROW
Great staff, all the way from check-in to check out. Restaurant Staff was awesome. Kudos to Marion, who never missed a beat during breakfast hours, and always had a smile.
Thanks Westin, for a stress-free week in Lake Mary, FL.
May 20, 2014
Rated 3 out of 5 by johnnyjay 4 star title 3 star features
No signs of valet upon arrival.
Entrance to lobby unattractive and unwelcoming.
Difficult to locate front desk as an agent was not present.
Refridgerator door detached off hinge.
Several hang ups via room phone, acknowledged by front desk but in response had no suggestions.
Late Night Menu food order never arrived.
Staff was friendly and apologetic but seemed unresourceful.
January 7, 2013
Rated 3 out of 5 by Morgana Not a 4 star hotel
How can this be a 4 star hotel without the services of a bellhop? I travel often, and the lack of service provided here clearly leaves it with only a 3 star rating. On a positive note, room service was speedy and friendly and the bed is extremely comfortable. Note on housekeeping, there was hair on my bathroom floor that clearly was not mine.
November 6, 2012
Rated 5 out of 5 by Ken70 great staff and room.
My wife and I enjoyed our stay over the weekend. Great food at the Westin and across the street many more places to eat. We were going to stay in Orlando but chose to be out of the downtown area and found a great place to stay. From the time we arrived to the time we left we were treated very well by everyone at the Westin.
February 18, 2013
Rated 5 out of 5 by dpd653 The Westin did not dissapoint
We planned a trip to the Gator Bowl from Ohio and decided to hit Disney. We looked at staying at a resort. Just couldn't pass the bargain of staying at a Westin for cheap. GREAT VALUE. Then we got in and the staff was nice. The room was clean and updated, no problems there. We travel frequently and this was by far the best bed I have ever stayed in other then my own bed. It was so comfortable on my back esp after walking and being on my feet for 18hrs at Disney. Would recommend this place a million times to anyone who dont have to stay right in Orlando. Its was a 30 min drive to town and 45 min or so drive to Disney. Which was fine for us. Lets just say we finished our trip to Jacksonville and spent 2x more per night for a outdated hotel. We were very disappointed. The finally the TVs were HD 42 inch...It seems several places have LCD TVs without the High Def. I dont understand that. Well the Westin had most channels in HD. Perfect stay. Hotel was 2 mins from Interstate.
January 4, 2012
Rated 5 out of 5 by Betty17 Great Accommodations!
Hotel and staff were very accommodating for our 2-day conference with a large membership awarding and celebrating achievements.
May 19, 2014
Rated 5 out of 5 by FLA1026 Consistently Awesome!!
The Westin Lake Mary is a great hotel that I highly recommend for business and / or pleasure. It is conveniently located to many great areas of Central FL. They have a staff that is second to none, all areas of the property are kept in pristine condition and it is an overall great value.
February 24, 2013
Rated 5 out of 5 by Chas910 Great Hotel
If this location suits your needs (north of Orlando, on the way to Daytona) then this hotel is a great place to stay. New, clean and comfortable. Restaurant is a surprisingly good steakhouse. Great workout facility.
Staff was friendly and efficient. Free wifi.
Overall a great stay.
March 2, 2013
Rated 4 out of 5 by ElGuapo97 Great location, excellent service, needs different restaurant
The desk clerks were excellent and kindly accommodated my request for a delayed check-out time. The room was clean and well appointed (except for the drapes, which could use a cleaning). When I first entered the room, I smelled something foul and I later detected that it was actually the smell of the water. If you haven't experienced Florida's water quality issues in the past, this may strike you, unless you have a poor sense of smell. It is absolutely disgusting...even brushing my teeth with it was repulsive. Certainly not the hotel's fault, but perhaps they could invest in a water filtration system? The worst part of the stay, however, was Shula's restaurant. I assume it continues to survive since guests are likely to eat in the hotel, despite its very average - even poor quality of food. I had steak for dinner that was cooked perfectly, but tough as nails...this is not the quality of beef that they claim it is - no way. The side dishes were gross and the breakfast was meh. Not your typical Westin restaurant.
September 10, 2013
Rated 2 out of 5 by Antsinroom This hotel was loaded with ANTS
We woke up to ants crawling all around us. Possibly drank some while taken morning meds before cutting on the lights. Was moved to the room next door 2 sec latter more ants in the restroom. Then moved to club level. Missed some of my birthday celebration moving from room to room.
September 5, 2012
Rated 5 out of 5 by AHLJ Pet friendly a plus for a above average hotel.
Out of several hotels in the area of our stay we chose Westin because it was pet friendly.
The facility was above average and we would definetly return.
The rate for the room was a good value and no extra charges for the pet.
December 9, 2013
Rated 5 out of 5 by CAV53 Great location--great hotel
The Lake Mary Westin is like an oasis in north Central Florida. The hotel is located strategically for traveling to Daytona Beach and the eastern Florida coast and also for driving to Orlando.
This is my second stay here and everything was as successful as the first.
January 3, 2013
Rated 5 out of 5 by mfmCA Great Place
I haveover 100 nights a SPG tjhis and this place will be in my repeat list. Awesome service at front dest and at shula's 347. Very clean and quiet. A great business center and spacious executive club. I'll be back!
August 17, 2013
Rated 3 out of 5 by tally Just okay
Food was pretty good, room comfortable. My starwoods account was not credited for my stay. Also note; if you request a car service to the hotel, you may get a cab instead and they charge you more than they should.
May 29, 2013
Rated 3 out of 5 by David286 Noise
Nice hotel, but restaurant service poor with a couple of large rowdy groups gaining much of the waiter attention. Noisy guests running around the corridors in the middle of the night made sleeping difficult.
December 5, 2012
Rated 5 out of 5 by Jlev77 This hotel has excellent staff
Each staff member that I came in contact with awesome. Jason was very friendly as well as the young lady that checked me out.
December 9, 2013
Rated 5 out of 5 by P42Driver Lake Mary is Superb!
Mr. Newmark (General Manager) and his staff always offer a warm welcome and provide 5 star service to their guests. This property is my first choice in Orlando and is my home away from home.
December 21, 2011
Rated 5 out of 5 by Linda Wonderful place to stay.
This hotel was very clean, comfortable and quiet. The hotel is close to everything. The beds were amazing and the bathroom very refreshing. I would definitely stay again.
January 22, 2013
Rated 5 out of 5 by simonlon What a great place to stay
We had such a great time in Lake Mary, the room was just perfect. The staff very helpful and the pool was great. Many good restaurants within walking distance.
February 26, 2013
Rated 5 out of 5 by Bahira We'll be back!
Once again we are delighted with the comfort, cleanliness and helpful friendly staff for our 2 night stay. We already made reservations to return!
August 19, 2013
Rated 5 out of 5 by KyleH Overnight Business Trip
The place was spectacular. Made me wish I was going to be there longer. Loved it and the room was GREAT!!!!!
August 22, 2013
Rated 5 out of 5 by TimG A real bargin
Hidden gem; exceptionally friendly staff; great value for a new Westin during high season.
January 18, 2012
Rated 5 out of 5 by PAUL5783 SO CLEAN...SO NICE..RELAXING
I love this hotel. everyone is so nice and professional. Smells and looks clean.
September 2, 2013
Rated 5 out of 5 by GLC06 I enjoyed the gym
I like the combination of weights, cardio, and mat exercises that were available.
July 25, 2013
Rated 5 out of 5 by MitchO Modern, clean, green
We loved how modern the hotel was, particularly all the eco-friendly features.
February 22, 2013
Rated 5 out of 5 by slackfamily Nice Hotel
Excellent customer service from staff and very clean rooms.
February 4, 2013
Rated 5 out of 5 by tomnan great area
the town has a lot to offer.
September 24, 2013
Rated 5 out of 5 by Sydnei Westin Enough Said!
Heavenly, Clean & Professional.
October 3, 2012