Rated 1 out of 5 by FTLTraveler Poor service and a big disappointment.
I have stayed at many Starwood properties in the US and all over the word, and by far this has been the worst hotel stay ever. As a Starwood Gold member I am extremely disappointed.
The first day of my stay, by 4pm the room had not been cleaned, when I complained at the front desk they said I had requested the "green option" so the room will not be cleaned. Upon check in I clearly stated that I wanted my room clean every day. I had asked for this not to happen again the next day.
By the second day, I had return to my room at 3:30pm, and once again, the room was not cleaned. I have to mention that on both days I had left the room before 9am.
It is completely unacceptable to stay at a hotel and not have the room cleaned by this late time of the day.
On Saturday Sep 27, when I returned to the hotel, there was absolutely nowhere to park, I had to park across the street at the Domain Mall parking lot. I guess they have poor control of who parks in the hotel parking lot, and its not exclusive for the guest.
Then the worst part, on Sunday September 28, I checked out personally at the front desk. No one even bother to mention that there was a 5K race and many streets around the hotel were closed. No map was given nor instructions nor warning. I almost lost my flight because of this.
I would not recommend this hotel to anyone, very poor service. I am even considering giving up my loyalty to Starwood program and switching to a different Hotel company.
I hope someone at this hotel can look into this, to prevent other guests from being disappointed.
October 2, 2014
Rated 3 out of 5 by Torry This hotel has many positive qualities
Like the Westin Domain and stay frequently, however disappointed in our recent room due to dirty carpet throughout, absolutely filthy. Would not stay in that room again.
September 29, 2014
Rated 5 out of 5 by Twinstravel14 Good Getaway
This was a nice getaway trip. Traveled with wife and 6 month old twins. The room accommodated two pack n plays. Enjoyed room service several times. Service was prompt, food was great.
September 29, 2014
Rated 5 out of 5 by Lenzi Staff is great
Staff friendly and accommodating. Clean
September 23, 2014
Rated 1 out of 5 by BSrikanth Bad at Accounting and Service
Bad in-room service ordered dinner had to wait for 2 hrs and had to remind them then got the food which was cold.
After a week i see a charge on my Credit Card and that too not on the travel date for some other day when i did not stay. When they did not get details about the corporate they had charged my personal Credit Card without notifying me.
Would not recommend anyone to stay here not a pleasant stay.
Would not recommend
September 19, 2014
Rated 5 out of 5 by Spurs The people and service were wonderful
My wife and I were celebrating our 35th anniversary so I called ahead for recommendations. Angela Adams, concierge, went way above and beyond to deliver an exceptional experience. Rose petals on the bed, chocolate covered strawberries in the room, chilled champagne, special room, dinner reservations, (with the restaurants providing special notice, seating, etc...), breakfast each morning...! I can't express how pleased we are with the wonderful weekend we spent there! Thank you to all at the hotel, especially Angela. You all were great!
September 15, 2014
Rated 5 out of 5 by VanRiper clean, good service
great service, helpful staff, friendlist general manager i have ever met. Clean and comfortable rooms.
September 9, 2014
Rated 5 out of 5 by pepe12 Excellence
This hotel has excellent staff and the rooms are clean and welcoming.
August 26, 2014
Rated 4 out of 5 by Rock32 Great hotel
I always enjoy this hotel and its location. The only issue here is that the internet service is very poor. The signal is so weak it drops non-stop, please fix this as it makes it hard to work. Thank you.
August 25, 2014
Rated 5 out of 5 by Ringo Nice new hotel in trending area
This hotel is almost brand new, comes across as fresh and refreshing. Hotel located in an enclave of high end retailers in a fast growing area about 15 minute drive Northwest of downtown Austin. Sarah at the bar was amazing. She did a beautiful job providing service, has pride in her work, and could not have been more welcoming or more gracious. She singlehandedly makes me want to return to this property (all of the other staff were excellent too, she simply stood out). Ambassadors like her represent your company well. Nice gym and pool too.
August 23, 2014
Rated 5 out of 5 by SueBoston Fanstastic stay
Always great staying at the Westin Domain. Staff is amazing.
August 22, 2014
Rated 5 out of 5 by CoolCanadian2014 Excellent Staff and facilities
This staff has one of the most friendly and helpful staff core that we have ever experienced in our travels. Always greeting at the door, ready to respond to any need, and offering assistance when they observe a perplexed look on ones face. The facilities are very well kept - excellent I would say. The only 4 instead of 5 stars was the pool lounge area had only 2 lounge chairs. All others were upright seats for sitting at tables, or couches placed around the pool. Overall loved it and definitely going back.
August 18, 2014
Rated 5 out of 5 by Billieblue44 Excellent Staff
The staff responded to all my requests in a timely and correct manner. They were vert friendly and personable.
August 18, 2014
Rated 5 out of 5 by Marriedforlife What can we say........
My wife and I were celebrating our 44th anniversary and it was the first that we have celebrated with Westin. WOW!!!! Throughout the years we have stayed in 28 different facilities in with 7 different chains in 8 states and Mexico.
Far and away this past week-end was absolutely the best we have ever had, without any doubts or reservations. Professional but genuine friendliness through-out the staff.
We can only say that we are sorry that it took so long to find your properties greatness. Thanks for Fantastically wonderful weekend.
Richard and Linda Clayton
Cat Spring, TX
August 18, 2014
Rated 5 out of 5 by Thommas Great place and location
Outstanding hotel... Great location, very close to the shopping center
August 17, 2014
Rated 5 out of 5 by Doge Very Nice Hotel (and pet friendly)
The Westin at the Domain was a great place to stay. It was clean, the staff was very friendly and it was very pet friendly. It was close to everything at the Domain.
The thing we were a little disappointed with was that there was a charge for in room wireless.
August 15, 2014
Rated 4 out of 5 by CraigM Nice rooms
Comfortable room; an great breakfast service
August 14, 2014
Rated 5 out of 5 by Sho70 Very nice hotel
We only stayed one night but the room was excellent. Clean and comfortable. The staff was very responsive to everything that we needed. Highly recommend.
August 10, 2014
Rated 5 out of 5 by Lucylocket Superb
This was our first stay at the Westin and we had a wonderful time. Our room was cool, beautiful; wonderful. We loved the down comforters. We loved the hot showers and the amenities in the bathroom. The room service was wonderful.. The Food in the Grill was supurb. We loved our stay. I give it 5 Stars.
August 8, 2014
Rated 5 out of 5 by Ryno22 Great hotel in the Domain
This hotel has everything you need and more. Their quality and attention to detail goes above and beyond expectations. Great pool and spa area.
August 5, 2014
Rated 5 out of 5 by 60Marie Love the location
This hotel is located in the Domain. This is a great location to do just about anything you need to do.
The front desk was very friendly and helpful.
I wish I could have stayed longer.
August 5, 2014
Rated 3 out of 5 by BL2014 Centrally Located for shopping
This hotel is close to the Domain shops and restaurants and makes it nice to to able to walk.
I was disappointed this is not a Westin that I was used to. It did not stand up to its brand.
I had to call to have basic amenities for room and pool area to be replaced- and couple were not fulfilled so I just stopped.
August 4, 2014
Rated 4 out of 5 by hotelstayinATX Our Westin Stay
Good - but not great.
Great location in North Austin. Proximity to great food and shopping is the best thing about this property.
Comfortable beds....but so many pets in hotel made me wonder how clean the place really was.
Staff was courteous and kind....but did not know how to handle a tax exempt form to save their life.
August 3, 2014
Rated 4 out of 5 by Teece Good hotel, quiet location
Located in The Domain, this Westin is in prime "north" location. You won't have the kind of access you'd get from the W or Sheraton downtown, but it has some walkeability in the Domain area.
The hotel itself is very clean and also dog friendly! The check-in staff mentioned multiple times Platinum membership and was very thorough in highlighting my options. We opted for the points, and got free breakfast - which was only pastries and coffee, but that was just fine. They offered an upgrade to the much larger breakfast buffet instead of points, but we declined.
Room was clean and comfortable - TV had a good variety of channels. View was lacking due to this being a shorter hotel in a non-downtown area.
Price was competitive, but slightly higher - most likely due to being in the Domain.
I may stay again if in town for business, but for pleasure I would likely target the W or Sheraton downtown.
July 31, 2014
Rated 1 out of 5 by Lynn5 President
The management is horrendous.
July 29, 2014
Rated 5 out of 5 by Tita Review
This hotel was excellent location and all!
July 29, 2014
Rated 5 out of 5 by JGeary11 Customer
Great accomodations and the most friendly and helpful staff..
July 29, 2014
Rated 5 out of 5 by Minor Food and beverage
35 years of travel I always eat at the bar! Isaach routh is the best server/bartender I've experience across the Starwood brand!!
His attitude is the perfect match for the vibe in the venue!
July 28, 2014
Rated 4 out of 5 by Banker99 Very attentive staff
I was in a meeting at the hotel and it was running over time. I needed a car service to get to the airport on time and asked the Concierge for assistance knowing I would be sprinting for the door at the last minute. Not only was the car waiting for me, she came back to the meeting area looking for me to let me know the car was waiting. Much appreciated.
July 28, 2014
Rated 5 out of 5 by Madtoycollector Excellent Hotel
My wife and I enjoyed our stay at the Westin in The Domain. The Westin was located in the middle of the Domain, a perfect spot to begin one's shopping spree. Everything was perfect! The service, the food and the room. My only complaint is the pillows!! We found them to be way to soft and big for us. Other than that I will continue to stay at the SPG hotels!!
July 22, 2014