Rated 5 out of 5 by kate31 This Hotel is a great location.
We enjoyed shopping & eating in Old Town. Wednesday night @ the Port was a firework spectacular.
Don't miss the light show @ Notre Dame.
July 27, 2014
Rated 4 out of 5 by Hastings Problem solved
Gave us a really nice upgrade as SPG Gold. When we arrived the mattress topper was soaked but they immediately swapped it out and management cleared the room before housekeeping left. We had a rate from the central booking which the local hotel didn't actually offer but we asked them to honor it and they did - after a more senior person reviewed it. Very courteous and helpful, beautiful hotel, great location.
July 21, 2014
Rated 2 out of 5 by ustraveller Needs Improvement
It was a very average experience. After staying in the others hotel during our trip we found this facility lacking in courteousness and friendliness. The rooms were cleaned improperly.The wrapping of soap bars left in shower,the empty bottles left on the sink.The sofa bed pillows left piled on the sofa cushions.
July 23, 2014
Rated 3 out of 5 by AshamedOfSPG Great People, Icky Room
The service was excellent (fantastic even), from the front desk check-in to the concierge recommendations to the restaurant (Le Gazette) personnel.
My only complaint is with the facility itself -- it needs an upgrade. There were significant stains in the hallway carpets and while I was upgraded to a corner suite, the room left something to be desired...stains on the bathroom wallpaper, dust on all the furniture, large scuff marks in the paint of the pillars in the room, and food left in the refrigerator.
July 14, 2014
Rated 5 out of 5 by jujubes999 Nice location and great Service
I was very pleased with my recent stay at this location. The staff was very helpful and pleasant. The hotel was convienly located a few steps from St Catherine `` Le cartiers des spectacles`` and the Old Montreal. The atmosphere was peacful and the room was clean and big.
July 23, 2014
Rated 4 out of 5 by Nick100 Great experience but billing issues
Stayed at the hotel for New Years and had a great time. The room was clean, the staff was very supportive, and the location is great for walking to Old Port.
The only issue we had was that our billing was incorrect (higher) than our booked rates. Although they corrected it, no apparent reason was given of why the descrepancy. Usually, we never check our bills on check-out assuming its correct, however this time we did and found an error. This should not happen at a well-know brand like Starwood.
Otherwise a great stay.
January 4, 2012
Rated 4 out of 5 by apingue Great location and a great time in Montreal as always!
I have visited Montreal many times however I usually stay at the Sheraton Centre or W around the corner from the Westin. I decided to change it up and give the Westin a shot. It's a great hotel with friendly staff and great location, especially if hanging around old Montreal is going to be your thing. Some things are a little dated and could use a refresh but nothing that would take away from this hotel's rating. I stayed with my family this time around and it was very accommodating. Overall great experience.
January 17, 2014
Rated 5 out of 5 by FoodieDR very comfortable, good location
from check in to check out, great experience
July 25, 2014
Rated 5 out of 5 by IPYguy Extraordinary Customer Recognition
I very much enjoyed my stay and the Platinum amenities were quite generous. Very convenient to Palais de Congrès where my meetings were, Metro, et Vieux Montreal.
When departing, I was surprised and delighted when Bonnie on the front desk remembered me from the days I frequented the Four Points Sherbrooke St. more than10 years ago! . It was very sweet, and an impressive example of Starwood frequent customer recognition!
Of course, I booked back in Westin Montreal for my next stay in late May.
Un grand merci
April 30, 2012
Rated 4 out of 5 by DaveA11 Solid Hotel
Stay was very pleasant. Issues dealt with promptly. Staff wonderful , especially concierge and valet . Restaurant expensive , nice room beautiful presentation of food and good menu but a half hour wait for oatmeal and toast .. not acceptable..
July 22, 2014
Rated 4 out of 5 by lpddiva Great Hotel - Restaurant, Not So Much
I had a great experience at the Westin. The desk and bell staff were excellent. The room was comfortable and well-appointed. However, there was some noise during one of the nights that kept us up for awhile, sounded like a vacuum of some sort. Other than that, the room was excellent.
We did have a very poor experience in the restaurant. The sign said to seat ourselves so we did. No one waited on us. About 15 minutes later, some people were being escorted to tables by the hostess. I asked if we needed to go back up to the front to get seated. She said no. Then, waiting on us, the waiter made us wait a very long time for our food, and later for our check. We finally had to walk to the front and ask for our check because we had waited over 25 minutes. It was very frustrating. I would stay at the hotel again, but would not eat at the restaurant.
July 14, 2014
Rated 5 out of 5 by twa115 A perfect spot for an amazing proposal
My fiance (then boyfriend) went to come to vacation for a few days knowing this hotel had a great reputation. We were upgraded to the 22nd floor with a gorgeous view of Old Montreal. Little did I know I would be engaged during our stay there. The complimentary breakfasts were DELICIOUS- we raved for about two weeks later when we got home. The king size bed was very comfortable and allowed us to bloth sleep every well. Thank you for a great stay! We will certainly be coming back. We loved that the hotel is so close to everything we wanted to do; the concierge was beyond attentive as well. Can I say see-through ground pool?! AWESOME!
May 29, 2014
Rated 2 out of 5 by iso2011 Very Disappointed
This was our 2nd stay with Le Westin Montreal. Our daughter just loved the pool on our 1st trip and we wanted to stay again.
This time, however, we stayed in a family room next to the pool, which living room was dark, dump and decorated in a 80's furniture and a sofa bed with tons of stains (filthy). We had to pay extra for the extra space which does NOT meet the 4 star hotel standard.
Another disappointment was that breakfast room was very dirty. Tablemats were not wiped properly so there were lots of crums on the table. The floor was also very dirty because the waiting staff were on purpossly throwing all the bits on the floor when cleaning up tables! The lady who sat next to us was complained about it and the staff did not apologize but gave her a bad face.
Overall, only good thing about the hotel was the pool,,,
November 30, 2011
Rated 5 out of 5 by Eddie2156 amazing staff
bathe staff was incredibly friendly and helpful. The location of the hotel was great for walking through Old Montreal
July 21, 2014
Rated 5 out of 5 by NJHP Excellent service, great location
Le Westin is perfectly situated for business and leisure travelers. It is across the street from the Palais des Congres and near the Vieux-Port.
Our stay was wonderful, and I attribute much of this to the attentiveness of Le Westin's friendly, knowledgeable staff. From valets to bellhops to concierges, everyone made a special effort to make us feel welcome. We were in town for a large group event, and I certainly felt as though the staff went the extra distance to make the hospitality/lodging part of this event a success.
July 6, 2014
Rated 5 out of 5 by bobbyz Another GREAT stay
Frequent this hotel as it is modern,new,clean and a nice facility. It is busy but the staff is very well trained. The only criticism is that the pool, although fancy, is very small for a hotel of its size. rwc
April 28, 2014
Rated 5 out of 5 by bobbyz Great Location
Always choose the Le Westin in Montreal because it is a new facility, great rooms,decent price and most of all has a great location. Two minute walk out back of the hotel and you are in Old Port, five minute walk in the other direction and you are near the center of the city. No better location! rwc
July 17, 2014
Rated 5 out of 5 by Hilda1957 Very comfortable hotel with helpful staff
Hotel was very convenient to shopping and walking around the city. Room was clean and well appointed. Staff were all very friendly and helpful.
July 19, 2014
Rated 5 out of 5 by MGP555 Great Place to be in Montreal
We absolutely loved our time at Le Meriden Montreal. The staff was top notch and absolutely went out of their way to make us feel comfortable and that they were happy to have us as quests. They were very patient with my wife, my two daughters and me.
We had a great experience in the hotel itself, the lobby, with the concierge, in the restaurant, with the pool and with the valets.
Additionally, the location of the hotel simply cannot be beat. It's very close to the old town section of Montreal...a mere couple of blocks walk away.
Lastly, the hotel's facilities are in prime condition and are well kept. I highly recommend Le Westin Montreal.
April 27, 2014
Rated 4 out of 5 by Maine99 Great location
This hotel is in a great location. Right at the edge of Old Montreal, and directly across the street from the metro, if you plan on using public transportation. It offers a typical Westin experience. Heavenly bed, Starbucks in room, etc etc. Everything was as expected. Rooms were very clean. It does seem like it's almost time for the hotel to do a "refresh" but that would not prevent me from staying here again.
January 1, 2014
Rated 5 out of 5 by Flyingtailor A nice stay
Very nice hotel from the time I step out of my Car to my room and back in my car to go home. First the Valet service is great and front desk was very fast and had good SPG recognition. The service and the food at the restaurant was fantastic to bad I did not have time to enjoy the breakfast. The bell man were fast first taking my things up and back down one of the fastest I have experienced. Overall a 5 star stay.
December 17, 2012
Rated 5 out of 5 by JoiB Everyone is Super Nice
Chantal and Katine at the Concierge were super nice and helpful as well as the general manager in the lobby (who wears a red jacket). They were the nicest hospitality professionals that I have EVER come across. Super informed, enthusiastic and more than willing to go beyond the usual. I know that everyone is nicer in Canada but you guys get the brass ring!
July 14, 2014
Rated 5 out of 5 by TK25 World Class
All aspects of my recent stay were world class and very fitting of a Westin brand property. From check in to check out, staff was friendly and knowledgeable. The hotel decor is very modern with some interesting designs. Our room was immaculate with a great view of Montreal. The hotel is located in Old Montreal and walking is doable to almost everywhere a visitor would go. Highly recommend this hotel.
January 6, 2014
Rated 4 out of 5 by Flyingtailor Nice stay
Was in and out not here long but new hotel nice showers and very clean.
April 29, 2014
Rated 5 out of 5 by Cristin Great hotel
Wonderful staff. Will return
July 19, 2014
Rated 3 out of 5 Not wowing me
Room cost about $300....deposit taken $1000 USD....WHY?...Reserved on line...money taken off my card....New guy at desk backed up by experienced manager taking one card after another and saying "it's not going through" (common for US travelers...usually solved by a phone call)...called my bank...they said run it again there is no problem...they did ...it worked...figured were done....Nope...next day they wanted to take more money off...I looked at my accounts and asked "you already have more than $1000 on hold how much more do you need?...my answer "sir, that's just a hold for 48 hours....
So it's in your accounts for 48 hours...5 times the cost of my room?!....they kept telling me no...until I showed them on my ipad....
Customer must be wrong....nope MBA and Doctorate in Business and been teaching IT for years....frequent traveler for consulting so don't automatically assume I am wrong....
August 8, 2013
Rated 5 out of 5 by KarenTK Lovely, Comfortable Hotel
My family stayed for 3 days in this lovely, comfortable hotel. Location was short walk to many historical sites, and right across the street from the Metro. Beds were comfortable and the gym was great. I had two teens with me and we shared a junior suite that worked for our family of 4. The staff was very helpful and gave us great recommendations for restaurants. We would definitely return.
July 31, 2012
Rated 5 out of 5 by John59 Wow
We were upgraded as SPG Platinum members to a wonderful premium room. Breakfast was included and had a wonderful assortment of hot and cold items. We also enjoyed supper at the Gazette excellent service (scallops very good).
I utilized the gym for my three day stay and it is top rated with Precor equipment.
Well situated to old/new Montreal, a real gem of a hotel. Great job Westin.........
May 12, 2012
Rated 2 out of 5 by Hskinner Average Westin for Downtown City
- elevator wait time is long
- temperature in hallways was off
- no club lounge
- below average business centre
Other than that the staff are friendly and accomodating
July 17, 2014
Rated 2 out of 5 by Moni12 Good hotel but poor service
I was looking forward to my stay at the Westin in Montreal because of its good location and my previous good experience with Westin hotels but there were so many examples of poor customer service I had to deal with that it took away from the overall experience. The conference facilities however were great.
I will not be returning to the property.
July 13, 2014