Rated 5 out of 5 by samjalam AWESOME STAYCATION
we live in Boca Raton and decided to make a weekend out of a work event i had going on in the fort lauderdale area. the staff made us feel like we were far from home in the best way, and catered to our every need. they were very accommodating,from reservations to the valet down to the pool guys renting out towels. anything we needed they got for us very quickly. we brought our pup and he was very comfortable as well! it was great to walk down and spend the mornings on the beach and "play tourist" :) we will definitely come back as soon as we can find an excuse to do so!
June 15, 2014
Rated 4 out of 5 by Renae43 This hotel had very friendly staff!
Staff was great! Very responsive to my needs. Room service was quick!
June 23, 2014
Rated 5 out of 5 by DG22 Great resort hotel!
As always, the Westin Beach Resort provided a great stayvacation!! Would recommend to anyone
June 23, 2014
Rated 4 out of 5 by McGraw Nice location for a beach holiday
The hotel is perfectly located for the beach. The staff are great and our maid Carling and Molly on reception deserve special praise for going the extra mile to make our stay a great one!
June 22, 2014
Rated 1 out of 5 Disappointed
Our two night stay started pulling up to the Westin Beach Resort with a Valet gentleman opening our door and saying "Welcome to the Westin, there is a $25.00 mandatory charge for valet parking daily.” I thought, okay you’re on the beach...go with it, just strange that it wasn’t mentioned on the website or during booking. Maybe I missed it?
We than were welcomed into the lobby that had a very strong perfume that seemed to be pumped through the vent systems that for me experiencing allergies and very sensitive to strong scents, this was very displeasing- something like the Venetian in Vegas if you have ever experienced such.
Being a Gold Member they offered us a fifth floor room with an ocean view which was nice. When we opened the door to the room there was a bottle of something like Febreze left on the floor next to the bathroom. I simply left it outside our door for the staff to pick up later.
The room had a great view but had a smell of must and dampness, like a basement of some sort, along with it being very old looking and small (keep in mind this is a four star Starwood property).
Then the real fun began. That evening after a Holiday party that I flew in to host as an Executive of our firm, at exactly 12:45 am, we were awaken to a very loud sound directly behind the dresser that stood below the T.V. This sound got louder and louder. It turned into scratching and movement of cables...this sound lasted several minutes and obviously was an animal of some sort...we guessed it was a rat. My wife immediately wanted me to call the staff and change rooms. I convinced her that after getting up and pounding on the wall, it would not come back and I was much too tired to pack up and request a change of rooms at 12:45am. In the morning I confirmed that it could not be the room next to us, we had a hall way on the other side of that wall.
This part concerned me even more. I took my cell phone flashlight in the morning to explore behind the dresser and refrigerator, only to find a thick layer of dust, some random nuts, and overall an obvious state of neglect of cleaning for a very long time.
The next evening was no better and we got even less sleep. At around 1:00am several parties started up in rooms close by. The worst part was the music that was blasting and still running at the same volume at 8:00am when we had to leave. How could the staff not be aware of such??
We went to check out and the gentleman behind the counter was very pleasant and asked how our stay was, we explained that we would not be coming back and the reasons why. He left for a few minutes; the manager came out and only hit something on the computer/register. He never even made eye contact with me, never apologized and then quickly left. The gentleman that was helping me said they would give me an immediate 5000 Starwood points and apologized for our misfortune.
Although my Starwood points have posted today for my paid stay, no 5000 points have been posted, but I was charged today on my credit card an extra $2.00 for a bottle water that I was told was complimentary to all gold members upon arrival and to not worry about the tag that said $2.00 if consumed .
I travel often and enjoy the four to five star experiences. I completely understand that things can on occasion go terribly wrong, but it is only the customer service and leadership of this hotel that can come to the rescue and do the right thing. I believe anyone reading this using common sense knows what the leadership of this hotel should have done…We are still waiting.
Being a top Executive for a large Merger & Acquisition firm, there is NOTHING more important than our clients. I will go as far as needed to ensure a positive customer experience, especially when things go wrong, which is inevitable in business. This hotel and its leadership as of now have not done such.
December 18, 2012
Rated 3 out of 5 by GPFBill little worn out
Hotel is a bit dated and a little worn out. Needs capital investment in all common areas. Electricity failures and poor AV support to the conference I attended. I was billed for 2 days of valet parking and HAD NO CAR! 3 phone calls to correct bill and still no confirmation the bill would be corrected.
June 16, 2014
Rated 5 out of 5 by marivi44 Spectacular Ocean View
Great Ocean View!! Very nice to wake up and be able to see the sunrise everyday.
Room Service staff were very nice and food delivery was FAST!
June 16, 2014
Rated 4 out of 5 by KimberlyNH Fort Lauderdale , Great hotel location
This Westin hotel has an ideal location on Fort Lauderdale beach. Just across the street from the beach. The hotel has it's own "bridge" walkway over the street. Easily accessible w/ an elevator to ground level for beach access from the pool area (w/ restrooms) & there are hotel beach chairs available.There is a wonderful beach front sidewalk along Ft. Lauderdale beach for walking or running. This hotel's location is an easy & quick drive from the airport & has many restaurants/bars & marinas within walking distance. We rented a car & did not use it until we departed. Highly recommend bike rentals which are readily available @ self-serve kiosks w/ a credit card along the waterfront.
January 27, 2014
Rated 4 out of 5 by MelJac Great location, a little worn
This our second time staying at the Westin Beach Resort and Spa and the location can't be beat. Based on other Westins where we have stayed, it appears the hotel is a little worn. The chair covers at the pool were yellowed and stained and we had a railing in our tub that was missing a cover. There were little things and overall we love the hotel and location - we will be back.
June 10, 2014
Rated 5 out of 5 by Dinkey Wonderful Hotel and Staff
We had an excellent visit to the Westin Beach Resort & Spa. Upon check in, Brandon was very friendly, asked about our trip down and was able to accomodate us in a wonderful room. Every encounter with the Bell staff was positive as they offered bottled water before and after my morning jog and even offered to dispose of any garbage we had in our car. The staff is very proud of their resort and it shows in their actions.
June 9, 2014
Rated 3 out of 5 by Sue62 Great location - poor service
I travel extensively for business and booked two rooms at this property, one with points, for a night prior to a cruise departure. The property appeared to be over-booked and under-staffed. We arrived at 2:45 for a 3:00 check-in and waited in a line of at least 10 people. There were only two people working the front desk and the SPG desk was not staffed at all. After waiting in line for 15+minutes, we were told our rooms would not be ready for an hour or two - in fact everyone in line was told their rooms would not be ready since the cleaning crew was behind schedule. In addition, we were told we could not get two rooms near each other (ended up 5 floors apart), which was challenging since we were traveleing with our 82 year old mother-in- law. We were told to store our luggage, which was challenging to find a bell men since they were completely overwhelmed with guests, and we would be called when our rooms were available.
After finding a place for lunch off the property, since Shulas was closed, we received a call that our rooms were ready. The rooms were nice but not as nice as some of the Westin properties I've stayed at.
The next morning we attempted to check out via the TV's interactive system, but that was not working. We called the front desk and were told we'd need to check out at the front desk. We experienced another lenthy wait, with only 2 clerks at the front desk at prime check-out time and no assistance available at the SPG counter. I understand there are peak times for all properties but would certainly expect that a property such as this would know how to staff and plan for the higher volumes.
April 3, 2012
Rated 5 out of 5 by Choodles5 Great Work Trip Experience
I stayed for 3 nights on business and had a great experience. I ended up in a corner room facing the beach which was very spacious and had tons of natural light. The staff was very friendly and attentive, from the bellmen to the front desk to room service to the pool to housekeeping. The food & beverage service in our meetings was fantastic which lots of great food. I really enjoyed my stay!
June 6, 2014
Rated 5 out of 5 by Hunee Wonderful staff
very friendly and attentive staff
All seemed to really enjoy being helpful and responsive to guests' needs
June 9, 2014
Rated 2 out of 5 by tracikik I was disappointed this time
I am a starwood preferred member and I had booked a room with a king bed. There was some mistake and I got a room with two doubles. They also, put me on the 1st floor. The concierge said she would move the room to a different floor, so it would be better. NOT.....she put me on the 4th floor, next to the emergency staircase door, and I had no balcony, but rather a window view of the top of the roof. Next to my window was the airconditioning units, which kept me up all night. Next, the tv did not work. I couldn't rent any movies. Also, the salmon I ordered was so dry it tasted like a shoe. I have stayed at this hotel several times, and I have always loved it, but it has gone downhill, and I don't think I will return.
I stayed for two nights and I paid over $800 for this terrible experience. Wow!!!!
February 27, 2014
Rated 5 out of 5 by Mike62013 Lanai room makes all the difference!
Went to the Westin hotel for Father's Day weekend with wife and two kids (3 & 6) not expecting anything out of the ordinary, but had one of the best experiences at a hotel.
At check-in we had the option to upgrade to a Lanai room for a fee and I decided to do it since the hotel does not have any balconies. This was key to making our hotel experience so much more fun. The fact the back of the room opens to the pool is great, but opening into a furnished patio with privacy curtains is Awesome. The room also had a mini fridge for personal sodas and juices.
The service at the hotel is fantastic and very friendly - specifically the pool service. The Spa was very nice and gym had all the amenities.
Location is perfect. Bridge to cross the street to beautiful section of Ft Lauderdale beach (not crowded) and 5 minute walk to Beach Place for some fun restaurants and shopping.
We used the kids club for some alone time, and Judy took great care of our little ones who were excited to go both times - once on Friday morning, then on Saturday night.
The only issue we had was a long wait for our food at breakfast and not getting items we asked for.
All in all a very pleasurable mini vacation away from home.
June 17, 2013
Rated 3 out of 5 by Sperry8 Good Hotel - but excessive extra fees charged
The hotel is right on the beach. That's what you are paying for. The lobby is nice and so is the pool. The ocean front views are wonderful and the corner ocean front views are even better.
Sadly, so much of that was ruined during my stay due to excess charges that are not shown when making your booking. Parking is $25 per night. There is no self-park and no other option in the area. And this fee is not shown anywhere on the website - you just get hit with hit when you arrive. At least the valet parkers are the friendliest bunch of people I've ever met.
Internet is $16.95 per night. Luckily for Platinum members its free. But if you're not Platinum, $42 extra per night for parking and internet. That's simply outrageous.
Due to the hotel being full on the night I arrived, I was not upgraded. However, they did state they'd place a note in my res to see if an upgrade was available for my remaining nights. I guess it wasnt - as I never heard back. The corner ocean front room had amazing views - but was very small. And the bathroom toilet seat was broken as were the lights in the bathroom. I was there for 3 days - and they were only able to fix the seat. They didn't ever get around to fixing the lights.
June 22, 2012
Rated 5 out of 5 by Edgreg Very Enjoyable Stay
We thoroughly enjoyed our brief 3-night stay. The room was beautiful, clean and comfortable, although we found the beds too soft for our liking. The staff was courteous, professional and very helpful, especially Violina at the pool bar and Kevin in charge of chairs and towels also at the pool. We would definitely stay here again.
March 22, 2014
Rated 4 out of 5 by Regina76 Responsive and attentive staff
Very comfortable rooms, restaurants could be a little better in terms of quality of food. What was outstanding was the staff particularly our valet who overextended himself to make sure our stay with kids were comfortable (Kevin) and a particular waitress Anais Abikarram who quickly ameliorated a misunderstanding and apologized. The manager alien bodea was also of the highest caliber. Very pleasant stay with views to the beach. We went with two kids and they had a great time.
May 31, 2014
Rated 1 out of 5 by GrayCPA Not Happy
I was not happy with the reservation. I changed the reservation with the hotel actual prior to my arrival and I was told to use the same confirmation number so upon my arrival, no change showed in my reservation. I was told by Hotel Actual Reservation folks that I was wrong and that no change had been requested since I did not have a new reservation number. ( I reserved an ocean view room but I got to look at the parking deck.) Many of the amenities I was told to expect for my wife, discounts on the spa treatments etc., never materialized. To compensate for the parking lot view, I was told the Internet would be comp’d but instead, I was charged about $20.00/night ($9.95+tax for my Ipad and $9.95+tax for the computer)
The furniture in the room was stained(with who knows what), chipped, just basically worn out.
Not worth $490 for two nights. And when did Hotels start thinking it is OK to charge $25.00 per night to park a car?
December 9, 2011
Rated 3 out of 5 by Alan109 Missing two important items.
We loved everything about the hotel, except for two things:
1. We have stayed in many hotels across the US and abroad, both low priced and high priced, yet we have never seen a bathroom as poorly designed as this one. With the immobile shower door, you have to put your arm (and part of your body)through the water to adjust it, and the shower head has to be close to the front wall to keep the water off the bathroom floor. Very clumsy and uncomfortable. In addition, the bathroom was poorly lit, the door did not lock (or even close all the way), the soap slid through the soap holder and there was no shelf to hold shampoo and other toiletries.
2. The only restaurants open after 6 pm were a very expensive one and a Sushi Bar. The other restaurant open during the day is very good and has lower prices than Shula's. It shares seating with the Sushi Bar and should be open until 8 or 9 pm
June 2, 2014
Rated 5 out of 5 by Diva1234 Amazing stay
I am a platnum member and the staff never let me forget it from the time I got there to the time I left. They were professional, kind, responsive, and most of all extremely thoughtful. I got complimentary upgrade, meals, wine, dessert, and discounts for food. I can't thank them enough.
June 4, 2014
Rated 3 out of 5 by jechho A bit disappointing
Managed to snag a platinum suite upgrade during the holidays at this hotel, but that was also one of the few highlights.
Our biggest issue was noise problems. Both staff and other guests were slamming their doors so often and so loudly that I at one point was about to go crazy. The gap between the door and floor did not help, and the construction seemed poor because the walls were shaking when doors were opened and closed. I guess it always depends if the guests next to you are considerate (we had a family with three rooms that treated the hallway as their own), but I would have expected better from housekeeping and other staff members. All in all this hotel is in desperate need of soft close mechanisms at their guest room doors.
You should also consider avoiding anything on a low floor in the south tower, as the very busy street outside are VERY close to the hotel. Yes, you may loose the ocean vierw if staying in a non-ocean room, but without balconies AND the high traffic noise when the french window is open, it is not much to write home about anyway.
The gym was okay, but two of the treadmills were out of order all the five nights we stayed.
Breakfast area was a disaster, and I would have eaten elsewhere if I had not picked the platinum continental breakfast. People were standing in long lines every day, the buffet selection was poor and continental package got boring after a few days. But no substituting items was allowed. (BTW First time ever I have seen a continental breakfast that did not include toast, was charged extra for that) The food quality was also very poor. E.g. the croissant was dry, the yougurt tasted nothing (they did not even have non-fat yougurt) and the grapefruit juice far from freshly squeezed. A lot of poeple were complaning about the lines and the food, the waitors were rather stressed and all in all it was a bad start of the day for both guests and the hotel.
Would probably not return, even in low-season.
January 21, 2013
Rated 5 out of 5 by Platinum7 Staff saved the day!
Hanly from the VIP team came to the rescue when I had difficulty scanning some documents in the business center. She went above and beyond to assist and find a solution for me. She also suggested trying the sushi at the hotel which was awesome! Super friendly staff, great accommodations. Suggestion to management,,,,staff the business center properly to prevent future issues as I went during published staffed hours and no one was available there. Also promote Hanly....she is awesome and I know as I travel 200 days a year!
August 28, 2013
Rated 5 out of 5 by kooz post cruise excellence
Stayed 1 night after a cruise. Excellent way to end vacation. Enjoyed beach, great location to everything. Staff great, oceanfront room perfect!!!
May 3, 2014
Rated 3 out of 5 by Ally14 Style without substance
This hotel has great style but no real substance. Front line staff were much less helpful than staff in the Shearaton Hotels and resorts. Wait staff in breakfast restuarant we're slow and did not respond promptly to requests. The housekeeping maid on our floor (8) was the exception as she could not have been more helpful and efficient, likewise the car valet sitaff who were all friendly and helpful.
May 30, 2014
Rated 2 out of 5 by ZLo1 Hotel facilities and room did not meet my expectations and service was poor.
The rooms were small with no balcony and no tub.
Service was questionable, I stayed to celebrate a 6th year wedding anniversary and no gestures from the staff were taken to acknolwledge that. Also even though I am a preferred Gold member upgrade was denied as well as they did not place me on a preffered starwood floor. Staff was very snobby because the room had been reserved with starwood points.
I have been a loyal starwood member for over 7 years and never have had a negative experience except for this one. I would NEVER recommend this hotel.
November 29, 2011
Rated 3 out of 5 by Connie209 This stay
This was our 3rd stay at this hotel.
We stayed in September 2012, April 2013 and this year.
This was by far the experience which we least enjoyed.
Elevator to beach was down all but one day.
Staff never asked if we had Starwood points for discount on food, so we missed out many times.
And finally the poolside room. Which was a paid upgrade with assistance of Manager
Courtney. Good access to pool however the room smells like the grill area on that floor, especially at night when it seems to come through the a/c vent. I had to by air freshener and spray heavy each night.
Not certain we will return again next year.
May 5, 2014
Rated 5 out of 5 by crock9 Relaxing
We met some friends from Boston who were staying at the Westin and joined them for a couple of nights. We would definetely return. We had an ocean front room, the beach is across the street, the staff is very knowledgeable and friendly. We loved it. Especially the rain shower head..Terri at the bar was awesome..
May 30, 2014
Rated 5 out of 5 by buddylee clean HVAC
I suffered a cross contamination with an assistant living facility in regards to my mother. Needless to say it was HVAC which is air mold thru the system. Your hotel room had the cleanest air and you are in a high humidity area and I figured there would be some problem. None. Thank you for a clean air hotel
January 20, 2014
Rated 1 out of 5 by Donna7 Will Not Stay At This Hotel Again
The room was mediocre. Lighting was poor and a light was broken in our bathroom. Paying for basic amenities is ridiculous. $10.00 a day for WIFI that every coffee shop has for free is just wrong. And paying $25.00 a day to park your car felt like blackmail. Just let us park ourselves in the garage. There are no decently priced restaurants on premises either. All in all we felt ripped off by this experience.
October 5, 2012