Rated 5 out of 5 by JazzyTravler13 A Delight!
My stay at the Westin was great! The highlights include: a great , responsive staff: cleanliness (of the entire property) and tasty food!
July 17, 2014
Rated 5 out of 5 by Mike62013 Lanai room makes all the difference!
Went to the Westin hotel for Father's Day weekend with wife and two kids (3 & 6) not expecting anything out of the ordinary, but had one of the best experiences at a hotel.
At check-in we had the option to upgrade to a Lanai room for a fee and I decided to do it since the hotel does not have any balconies. This was key to making our hotel experience so much more fun. The fact the back of the room opens to the pool is great, but opening into a furnished patio with privacy curtains is Awesome. The room also had a mini fridge for personal sodas and juices.
The service at the hotel is fantastic and very friendly - specifically the pool service. The Spa was very nice and gym had all the amenities.
Location is perfect. Bridge to cross the street to beautiful section of Ft Lauderdale beach (not crowded) and 5 minute walk to Beach Place for some fun restaurants and shopping.
We used the kids club for some alone time, and Judy took great care of our little ones who were excited to go both times - once on Friday morning, then on Saturday night.
The only issue we had was a long wait for our food at breakfast and not getting items we asked for.
All in all a very pleasurable mini vacation away from home.
June 17, 2013
Rated 3 out of 5 by Sperry8 Good Hotel - but excessive extra fees charged
The hotel is right on the beach. That's what you are paying for. The lobby is nice and so is the pool. The ocean front views are wonderful and the corner ocean front views are even better.
Sadly, so much of that was ruined during my stay due to excess charges that are not shown when making your booking. Parking is $25 per night. There is no self-park and no other option in the area. And this fee is not shown anywhere on the website - you just get hit with hit when you arrive. At least the valet parkers are the friendliest bunch of people I've ever met.
Internet is $16.95 per night. Luckily for Platinum members its free. But if you're not Platinum, $42 extra per night for parking and internet. That's simply outrageous.
Due to the hotel being full on the night I arrived, I was not upgraded. However, they did state they'd place a note in my res to see if an upgrade was available for my remaining nights. I guess it wasnt - as I never heard back. The corner ocean front room had amazing views - but was very small. And the bathroom toilet seat was broken as were the lights in the bathroom. I was there for 3 days - and they were only able to fix the seat. They didn't ever get around to fixing the lights.
June 22, 2012
Rated 5 out of 5 by Lill52 Ms. Smith
My stay at Westin was wonderful. The customer was Amazing ! would definitely go back for another stay.
August 13, 2014
Rated 1 out of 5 by GrayCPA Not Happy
I was not happy with the reservation. I changed the reservation with the hotel actual prior to my arrival and I was told to use the same confirmation number so upon my arrival, no change showed in my reservation. I was told by Hotel Actual Reservation folks that I was wrong and that no change had been requested since I did not have a new reservation number. ( I reserved an ocean view room but I got to look at the parking deck.) Many of the amenities I was told to expect for my wife, discounts on the spa treatments etc., never materialized. To compensate for the parking lot view, I was told the Internet would be comp’d but instead, I was charged about $20.00/night ($9.95+tax for my Ipad and $9.95+tax for the computer)
The furniture in the room was stained(with who knows what), chipped, just basically worn out.
Not worth $490 for two nights. And when did Hotels start thinking it is OK to charge $25.00 per night to park a car?
December 9, 2011
Rated 3 out of 5 by jechho A bit disappointing
Managed to snag a platinum suite upgrade during the holidays at this hotel, but that was also one of the few highlights.
Our biggest issue was noise problems. Both staff and other guests were slamming their doors so often and so loudly that I at one point was about to go crazy. The gap between the door and floor did not help, and the construction seemed poor because the walls were shaking when doors were opened and closed. I guess it always depends if the guests next to you are considerate (we had a family with three rooms that treated the hallway as their own), but I would have expected better from housekeeping and other staff members. All in all this hotel is in desperate need of soft close mechanisms at their guest room doors.
You should also consider avoiding anything on a low floor in the south tower, as the very busy street outside are VERY close to the hotel. Yes, you may loose the ocean vierw if staying in a non-ocean room, but without balconies AND the high traffic noise when the french window is open, it is not much to write home about anyway.
The gym was okay, but two of the treadmills were out of order all the five nights we stayed.
Breakfast area was a disaster, and I would have eaten elsewhere if I had not picked the platinum continental breakfast. People were standing in long lines every day, the buffet selection was poor and continental package got boring after a few days. But no substituting items was allowed. (BTW First time ever I have seen a continental breakfast that did not include toast, was charged extra for that) The food quality was also very poor. E.g. the croissant was dry, the yougurt tasted nothing (they did not even have non-fat yougurt) and the grapefruit juice far from freshly squeezed. A lot of poeple were complaning about the lines and the food, the waitors were rather stressed and all in all it was a bad start of the day for both guests and the hotel.
Would probably not return, even in low-season.
January 21, 2013
Rated 5 out of 5 by Platinum7 Staff saved the day!
Hanly from the VIP team came to the rescue when I had difficulty scanning some documents in the business center. She went above and beyond to assist and find a solution for me. She also suggested trying the sushi at the hotel which was awesome! Super friendly staff, great accommodations. Suggestion to management,,,,staff the business center properly to prevent future issues as I went during published staffed hours and no one was available there. Also promote Hanly....she is awesome and I know as I travel 200 days a year!
August 28, 2013
Rated 5 out of 5 by AD323 I love the Westin
I love staying at the Westin in Fort Lauderdale.
August 11, 2014
Rated 2 out of 5 by tracikik I was disappointed this time
I am a starwood preferred member and I had booked a room with a king bed. There was some mistake and I got a room with two doubles. They also, put me on the 1st floor. The concierge said she would move the room to a different floor, so it would be better. NOT.....she put me on the 4th floor, next to the emergency staircase door, and I had no balcony, but rather a window view of the top of the roof. Next to my window was the airconditioning units, which kept me up all night. Next, the tv did not work. I couldn't rent any movies. Also, the salmon I ordered was so dry it tasted like a shoe. I have stayed at this hotel several times, and I have always loved it, but it has gone downhill, and I don't think I will return.
I stayed for two nights and I paid over $800 for this terrible experience. Wow!!!!
February 27, 2014
Rated 4 out of 5 by supersnorkler Convenient location and amenities
Staff were very accommodating, building was clean and conveniently located, SPG program participation is available, liked the restaurant. Great view of the ocean from my window.
It would be nice to have more towel rods - for some reason there was only one. I think it's form over function - they want the bathroom to look like a spa.
August 7, 2014
Rated 5 out of 5 by JayneMelati Great Amenities!
My family & I had a fantastic experience at this hotel! I had my 4 year old with me & we felt safe using the convenient skywalk to go back & forth from the pool to the beach. I especially appreciated the very laid back atmosphere of the staff at the pool. We had several meals at Waves (pool area) & the food was great with a lot of options. I would like to specifically commend Jahmeka in in-room dining & Desoree Francis at Shula's (delicious breakfast) for their exceptional service! The entire staff was very friendly & made us feel welcomed & comfortable.
July 27, 2014
Rated 5 out of 5 by Cfinley Excellent Management
One call to the hotel manager and all issues were resolved quickly and efficiently. I have stayed here before and like the beach access and Shula's steakhouse for breakfast, lunch and dinner. I plan to return again. Water taxi is two blocks away. Quick access to Galeria mall and art museums. Hop on hop off drives in front of the hotel.
August 5, 2014
Rated 5 out of 5 by Edgreg Very Enjoyable Stay
We thoroughly enjoyed our brief 3-night stay. The room was beautiful, clean and comfortable, although we found the beds too soft for our liking. The staff was courteous, professional and very helpful, especially Violina at the pool bar and Kevin in charge of chairs and towels also at the pool. We would definitely stay here again.
March 22, 2014
Rated 1 out of 5 by Donna7 Will Not Stay At This Hotel Again
The room was mediocre. Lighting was poor and a light was broken in our bathroom. Paying for basic amenities is ridiculous. $10.00 a day for WIFI that every coffee shop has for free is just wrong. And paying $25.00 a day to park your car felt like blackmail. Just let us park ourselves in the garage. There are no decently priced restaurants on premises either. All in all we felt ripped off by this experience.
October 5, 2012
Rated 5 out of 5 by JZ2012 Great Resort
My wife and I had a wonderful stay at the Westin. Great views of the beach. They offer chairs and umbrellas at the beach and towel service. The rooms are high end Westin with great beds and bath.
The staff was also fantastic. We did not walk by a single employee who did not look us in the eye and offer a greeting and ask if we were enjoying our stay. You could tell the staff here truly cares about you.
July 3, 2012
Rated 5 out of 5 by misskatie Loved the friendly service!
I spoke with several associates over the phone prior to our arrival. They were all very friendly and extremely helpful. At our check-in, Ronavia was friendly, professional, and very helpful. The pool staff was very attentive and just wonderful in general. The facilities and grounds were immaculate. Loved the workout facility (one of the best I've seen) and the in-room starbucks coffee brewer!!
December 19, 2012
Rated 5 out of 5 by Fellerman Great Stay!
My wife and I had a wonderful time during our six days here. Jennifer did a nice job of checking us in. Our compliments to the concierge, Molly Ericksen, who helped us tremendously. This hotel is ideally located for a great stay. The beach area is very nice. The water taxi access is close. There is just a short walk on Ocean Front Drive to a wide range of restaurants. We were also taken care of the afternoon we left as we had the use of a complimentary room at 2:00 pm to change and prepare for our trip Thanks much! I do question how the hotel regarded our room (#1231) as a complimentary upgrade. We were on the back corner of the hotel which gave us a limited view of the beach and of the intracoastal waterway. I have serious questions of that designation. Still, this was a great spot for our vacation.
July 30, 2014
Rated 5 out of 5 by buddylee clean HVAC
I suffered a cross contamination with an assistant living facility in regards to my mother. Needless to say it was HVAC which is air mold thru the system. Your hotel room had the cleanest air and you are in a high humidity area and I figured there would be some problem. None. Thank you for a clean air hotel
January 20, 2014
Rated 1 out of 5 by massshipcruiser Spoiled food
I stayed at the Westin Beach Resort on 11/16/12. The hotel was nice but had a bad experience in the room. When we went to use the room refrigerator it was filled with rotting food from a previous guest who used the room. Based on the decay it had to have been more than a week since it was all moldy. It stunk up the room pretty bad. When I called the desk they sent someone up with a new refrigerator. I explained that it wasn't broken but needed to be cleaned out and room sprayed for smell. The guy who cleaned it out was nice. The front desk and the hotel didn't comment on it or mention it on check out when I brought it up. They had nothing in there computer. I would assume they could have said sorry of offered a new room or a discount but they offered nothing. This incident makes me wonder what else might be overlooked. To date I have not heard anything from the hotel after returning form vacation. Very poor sevice in my opinion for a returning customer.
November 25, 2012
Rated 2 out of 5 by MirlaM some staff had a very bad attitude/food was not good
after changing my room, I was first placed in the new building, which was an very long walk from the entrance I finally got a very good room (handicapped, but therefore big).
I ordered room service several times,food was cold on arrival (2 eggs at breakfast) or uneatable ( hamburger and club sandwich) I was offered breakfast at Shula's that was fine, except that one time they did noit bring me what I had ordered!I later had breakfast and dinner at the W next door which was great ( and cheaper!!).the valet parking is ridiculous,the extra charge for it even more ridiculous, as is the $11 charge for my friend who had picked me up from the airport and parked her csr just for 10 minutes. The different charges for internet ( fast and slow) also ridiculous, the housekeeper who came in without knocking and then argued it was on her list to come in w/o knocking! the other housekeeper who refused to open my door, after my keycard did not work, even after she had called security and asked for my photoid which I provided, she could not read!!!And she was very rude about it! I could park in rhe handicapped area b4 the hotel but was constantly challenged about it, and the valets constantly blocked my entrance to the hotel, when I wanted to come in. No, I will not stay in this hotel again, The only good staff were Esau, and the staff at Shula's, they cannot help that the food was bad. next time I will stay at the W, where the rooms are more expensive but the parking is free, and the food is great!
January 14, 2012
Rated 2 out of 5 by LKap Was Disappointed
I had booked 3 rooms online which I had cancelled when I changed it to 1 room. The hotel had me booked for 4 rooms even though I received a cancellation confirmation for the first 3 rooms. The first room I was given had a bad smell of smoke (non-smoking hotel) and I was given a new room which was better. The room was a connecting room and on the other side of the door was a group of people smoking a lot and the smoke was seeping through the connecting door, this room smelled worse than the first. I called the desk several times ask was told each time security would go up. After the 3rd call I just decided to accept nothing would be done and tried to stay out of the room as much as possible. I travel and stay in hotels over 20 times a year and this is my first time writing a complaint. It was disappointing.
July 29, 2014
Rated 3 out of 5 by newboss Great location
The location is perfect, directly on the beach. The lobby area is nice and well appointed but my room was lacking. When I arrived the light in the bathroom was burned out and no towels in the bathroom either. The hall on my floor needed vacuuming .
Shulas restaurant was a big disappointment. My filet was way over cooked and so was one of my guests filets. The reason we did not send them back was the other guests at the table had their food and all the sides were there. The breakfast was very unimpressive.
I would recommend this hotel for the location only.
July 23, 2014
Rated 5 out of 5 by GA65 Mr.
As always, the Westin Beach Resort and Spa lived up to our expectations. Great location near the beach and close bye to our cruse terminal. Highly recommend to anyone travelling to Fort Lauderdale.
August 4, 2014
Rated 5 out of 5 by NVR2L8 Excellent customer service!
From the valet attendants and bellhops to the front desk and pool attendants...best service I have ever experienced! Everyone was friendly and helpful and the location is great with convenient beach access. Would recommend to everyone for a relaxing getaway. The Lanai room was perfect!
August 21, 2013
Rated 3 out of 5 by Mong18 Music by the pool
Although we enjoyed our stay We did not care for the Spanish music that was played the WHOLE entire day by the pool. Being a person that only speaks English I found it pretty discriminating and annoying. I addressed my complaint but nothing was done about it. It would of been fine if every other song was mixed. The hotel should play a variety of music not just for Spanish people!!!!! Another issue was they put an entire hold on my debit account when I had plenty of money to cover my stay. I was unable to use that account for the rest of my stay there.
July 23, 2014
Rated 2 out of 5 by KCRMWC Not what I was expecting
Unfortunately, my 5 day vacation was spent in a conjoining room with paper thin walls. After several calls to security, the two teenage girls stopped screaming at their mother. I continued to be able to hear every word they spoke, drawer they opened and shower they took.
On top of this, the pool area, that appears delightful on the website was over crowded, quite dirty with sand all in the pool and the ocean view was blocked by a dirty glass wall.
Only 1 of my 5 days on the beach were there actually chairs to sit in. After being told I was a SPG member who qualifies for 2 complimentary chairs, there were none available in reality.
While the breakfast choices were amazing, the rest of the food on the menu leaves quite a bit to be desired. Over dressed salads, incredibly dry a charred chicken are just two examples.
To make matters worse, when I requested to check out at 2:00 instead of 11:00 I was asked to spend an additional $50 to do so. Really?? After staying for 5 nights, eating almost every meal in your restaurants and paying for 3 spa treatments, that is the THANKS I received. Sure enough, there was even room tax added so make it 60 for three hours at the end of my trip.
Needless to say, I will not be going back and will strongly consider options outside of Starwood after this experience.
January 5, 2012
Rated 4 out of 5 by tchmail nice stay
overall good stay..
need casual restaurant that is open later..kitchen closing at 730 in casual restaurant forces late arrivals to go outside the hotel.
need to do a bit more cleaning in the shower for pink mold in grout,, room 507
January 10, 2012
Rated 5 out of 5 by Jeff1965 SUPER HOSPITALITY!
The hotel and staff were extremely accommodating to our special needs request.
August 4, 2014
Rated 3 out of 5 by lar333 So-so experience ... sad because I like this property!
I called well in advance to inquire about a late checkout. I asked for 4pm and accepted the fact that it would be $50 ... totally worth it for the convenience. When I checked in I explained this previous conversation and at this point was told I'd have to call the morning of checkout to see if this was still possible. I indicated I was told that it WAS possible and that I had made plans around this fact. I called the morning of checkout and was told I could get my late checkout and was thrilled. Spent the day at the pool and at 3pm rushed up to the room to change and be gone by 4p only to find our keys no longer worked. Called guest services and nearly wet my pants waiting for someone to come with a new key. Housekeeping supervisor could not open our door without security and then we were asked for ID which was in the flipping room!!!!!! Meanwhile, I am urgently needing to use the bathroom. Next time, if I need to swap out keys JUST TELL ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Cannot begin to say what a lousy taste this left in my mouth as i departed an otherwise nice stay.
May 17, 2012
Rated 2 out of 5 by SPGmbr2012 Disappointed
As a SPG member I expected to be treated a lot better. I had a room that was right next to a generator or AC unit. My view on the 4th floor was looking at the generators. During the night and morning the generators would kick on and make a lot of noise, preventing me from getting sleep for my four nights. Although I asked to change rooms 3 days in a row, I was told that I could not change the room. As a SPG member, I expected to be treated much better than this.
March 21, 2012