Rated 5 out of 5 by Beef Fantastic hotel with great staff hospitality
Great staff hospitality and very nice rooms/facilities: staff all very friendly and professional; a gorgeous upgraded room (well, non peak season – but anyway it’s super); the club lounge is exceptional and good for coffee/meetings.
Location is a bit off the city – need a car/taxi.
March 19, 2013
Rated 5 out of 5 by PBHK Everything was GREAT!
We were very excited to stay at such a famous hotel. We had signed up for the SPG Membership a little while ago, and when we got to the hotel, we were immediately given a free upgrade to the Corner Room! The facilities were fantastic! The swimming pool was beautiful, and had enough space to play around and swim freely. Also, the In Room Dining was most satisfactory! The food was excellent! The staff were very helpful too! One staff was even able to help us move the Check-out deadline to one hour later! The view was excellent, and we really enjoyed the river view! The location is superb, because it is five minutes walk to the MTR Station, where you will find yourself accessible to the whole of Guangzhou!
If you are looking for a suitable hotel in Guangzhou, I would most certainly recommend you The Westin Pazhou.,
February 17, 2013
Rated 5 out of 5 by linzh qulity hotel with good staff
stayed here during the wine fair back to nov, very good for a convention center hotel, the staff's performance are satisfying, breakfast is good too, overall it is just breakfast, it is quality but not the quantity, but the coffe bar can improve their quality, ordered a decaf cuppucino, but the beans they use are too old, too acid, you can tell the normal beans they use are not too good, either, maybe not many people order coffee here and just getting the free flow stuff. the gym and the pool are very good, over all it is great to have such a hotel at the convention center. Mr Oscar at the front dest is really helpful as well, I guess maybe because guangzhou is closer to HK so that they get better quality staff than other spg hotels in mainland china? so far of all the spg hotels in mainland, I think this hotel got the best quality staff in the house, that is why I am willing to submit this review, all the others don't even want to bother...
December 29, 2012
Rated 5 out of 5 by Beef Great service and very nice rooms/facilities
Great service and very nice rooms/facilities: staff all very friendly and professional; a gorgeous upgraded room (well, non peak season – but anyway it’s super); the club lounge is exceptional and good for coffee/meetings. Location is a bit off the city – need a car/taxi.
The air-con (heat) was not very effective... It was chilly at night.
November 25, 2012
Rated 5 out of 5 by Rich2809 A great stay
I was here for 9 days this time and had a very comfortable stay
The hotel is working hard to improve their lounge, this shows great management as the lounge is already one of the very best SPG lounges anywhere in the world
Breakfast is good, staff all extremely friendly and professional.
September 24, 2012
Rated 5 out of 5 by ranger A Star in Guangzhou
It is simply great! Room is great, view over the river, good value (non Canton Fair period), very good staffs, one of the best lounge.
Location is a bit off the city but it is nothing by a taxi.
First of my choice in GZ.
August 5, 2012
Rated 5 out of 5 by Rich2809 One of the very best executive lounges
This hotel continues to impress me every time I stay here. True it is a little out of the center of town but that is solved with a 10 minute taxi ride. I do not find the location a problem.
The hotel has an exceptional club lounge. The food on offer in the evening really is the best I have ever had, anywhere in the world. Head and shoulders above the competition.
The lounge staff as I have said before are exceptional, so very welcoming and friendly.
The hotel is continually improving it's service levels.
A great base in Guangzhou
June 24, 2012
Rated 5 out of 5 by Rich2809 Gets better every time I stay
This is my 5th or 6th stay at the Westin Pazhou and I am enjoying the hotel more each time I stay.
The executive lounge is easily the best SPG lounge in Guangzhou. The staff in the lounge are great.
The hotel is very clean and the suites are superb.
I also had the very best barbecue ribs I have ever had.
I look forward to returning very soon
April 29, 2012
Rated 5 out of 5 by johnee99 Gem in Guangzhou!
This is the BEST starwood experience I have ever had--and I am a Platinum SPG who travels around the world. They have elevated service and thought of just about everything for guests. On the first night checking in I was treated like a VIP and provided with a gorgeous upgraded room. I did not expect this kind of treatment, but as someone who travels alot, it is nice to be welcomed and made to feel at home. The service was similar in the 40th floor starwood lounge and the workout facilities. The pool is EPIC and wonderful for swimming laps. The hotel is also connected to the Pazhou convention center which makes tradeshow a breeze.
March 8, 2012
Rated 4 out of 5 by Rich2809 Spring for a suite
This was my second stay and I was here for three nights. I enjoyed this stay far more than my first stay.
I had an executive suite on the 41st floor and it really was a very pleasant and restful place to be.
You can check out in the lounge which was very efficient and a lot better than my experience checking out downstairs.
The suites are better value than the rooms, they really are beautiful, even the toiletries are better.
The gym is very well equipped and never got too busy whilst I was there.
For me, the lounge is the key to staying in this hotel, the staff there are very good, the breakfast is very good.
March 5, 2012
Rated 1 out of 5 by Rich2809 Poor location apart from the Exhibition Halls
Badly run hotel, with a poorly trained staff.
Check in was very fast, the lounge was very good, breakfast was good, coffee was good but the rest awful.
My room had lots of maintenance issues including a blocked toilet.
Check out was the worst I have ever experienced and seemed to NEVER end.
I will only stay here if all and I mean all the other SPG hotels are full.
I had no problem getting taxis
February 29, 2012
Rated 5 out of 5 by Jezz Great hotel
The location of the hotel is good and very close to a Metro station. The staff are well trained and responsive. The rooms are very comfortable with quality toiletries. The lounge was clean and the staff attentive. This hotel would be my first choice for my return trip to Guangzhou.
December 28, 2011
Rated 3 out of 5 by WHICSIC Taxis do not come to this hotel
This is a beautiful hotel conveniently located next to the Canton Fairgrounds. That's about where it ends. While one expects higher rates during the fair in exchange for easy access, you would also expect to be able to travel into Guanzhou by taxi. This is not possible from this hotel. Unless a taxi is dropping someone off at the hotel, you cannot find a taxi to leave. The hotel doorman does nothing to assist guests with taxis. During your stay, you are stranded at the hotel, and at the mercy of very high rates for your room and food. You cannot plan business meetings either in Guanzhou or at the hotel, ...since no one can expect to come & go from the hotel by taxi.
December 2, 2011
Rated 2 out of 5 by Saamy This hotel has many areas which needs work
I stayed in this hotel for 1 night.
Hotel Lobby is pleasant and clean.
Rooms are very comforting.
Hotel Staff are poorly trained to handle issues.
I ate my lunch at Taste restaurant and found a big piece of plastic in my Tuna Roll, told the captain, he just said sorry and walked off.
It took the hotel almost 45 minutes to arrange for a taxi in 2 incidents. Better plan your appointments way ahead.
November 4, 2011
Rated 5 out of 5 by Rafe Canton Fair
Arrived late in the evening for the Canton Fair. All was ready for me including a nice fruit selection. The executive club on the 40th floor served up a great breakfast, with a spectacular view of the river and city skyline. If you are visiting the fair, this is the place to stay, a remarkable short walk across a very short bridge brings you right into the C area of the fair. So great, no taxi line, no bus ride, its perfect.
Negative side, its a ride to the city if you wish that lifestyle, not much going on this side of the river.
November 2, 2011
Rated 5 out of 5 by Heinzle GREAT STANDING
A GREAT CLUB FOR MEMBERS, GREAT AND BIG ROOMS, IT WAS A GREAT STAY WE WILL COME BACK FOR SURE
January 24, 2015
Rated 5 out of 5 by mzahr muy buen hotel
buenas instalaciones, moderno mobiliario, muy buena atención de personal, especialmente restaurant.-
Muy cómodo para visitar la feria de Canton
May 5, 2013
Rated 5 out of 5 by asunnah hotel perfecto para trabajo
Este hotel tiene todas las caracteristicas para volver a repetirlo, la ubicacion para las personas que asisten a la feria es perfecta, spa, piscina y alimentacion , buenisimos.. lo recomiendo
April 21, 2013
Rated 5 out of 5 by Eric5678 员工热情，对会员制度认可度高
June 25, 2016
Rated 5 out of 5 by GCC27 前台員工及行政酒廊服務態度
前台員工及行政酒廊服務態度十分好，有善， 有 效 率
May 15, 2016
Rated 5 out of 5 by ZKEN 絕對值得推薦入住的琶洲威斯汀
April 5, 2016
Rated 5 out of 5 by Verified Reviewer 非常好的一家酒店，nice
April 4, 2016
Rated 5 out of 5 by wen0 酒店硬件设置良好，服务响应快捷
March 13, 2016
Rated 5 out of 5 by Verified Reviewer 整体服务水平一流
February 2, 2016
Rated 3 out of 5 by ricky95 前台及客服人员态度有待提升
January 24, 2016
Rated 5 out of 5 by Charles686 这是广州最好的喜达屋旗下酒店
January 1, 2016
Rated 5 out of 5 by hyperonion 琶洲威斯汀是一家很不错的酒店
December 30, 2015
Rated 1 out of 5 by Clayderma Poor dining service
My worst experience in buffet breakfast. I reached your restaurant around 9:30 in the morning. No staff asked me whether tea or coffee is needed. What's worse, the food category is too narrow. I only picked up fried egg and Chinese noodles. Nothing else to choose, such a pity and worst experience in SPG. I would never back again.
September 11, 2015
Rated 4 out of 5 by Ryan2830 前台接待人员态度傲慢
July 1, 2015
Rated 5 out of 5 by TempleT 优越的入住体验
May 22, 2015