Rated 5 out of 5 by Charbtr Restaurant
At night, I ordered room service and was told that it would be 45 minutes. When I had waited 1 hour and 20 minutes, I called again. My food was delivered within 5 minutes. At breakfast, the oatmeal was not edible as it tasted like salt and was not hot. The one slice of toast that I received cost $3.00. I had ordered two for the cost of $6.00. The cost of the one slice was removed from the bill. The restaurant is poor.
July 29, 2014
Rated 5 out of 5 by TNCgospel Very nice, clean, well maintained,
Very nice hotel, great staff provided great service very helpful.
July 28, 2014
Rated 5 out of 5 by Douglasjk Great addition to the hotel options in Birmingham.
Not a diamond member, but felt like one during our stay. I can't imagine staying anywhere else when visiting Birmingham.
July 27, 2014
Rated 5 out of 5 by Bryanjaxon Great for a weekend getaway
My son and I have a tradition of coming to Birmingham for a long weekend at the end of his summer vacation. We go to the Splash Adventure Waterpark, and go back-to-school shopping. This year, instead of staying at the Sheraton, we came to the Westin. The Hotel is beautiful and modern. The pool and spa areas were stellar. All the staff were friendly and courteous. We very much enjoyed our stay, and the Westin will be our hotel of choice when traveling to Birmingham again.
July 23, 2014
Rated 5 out of 5 by MrsCoachThomas Excellent
Thank you for excellent customer service! That is a rare quality to find in today's society. From the time I entered the establishment until I left, I was met by nothing except friendly, courteous service. My room was very clean and comfortable. Thanks for a wonderful stay!
July 23, 2014
Rated 5 out of 5 by bebo loved it!
very comfortable, great beds, nice staff, good value
July 22, 2014
Rated 5 out of 5 by Paul374 Great Location, Great Hotel
New Westin Hotel in downtown Birmingham. Very nice facility close to several restaurants (and more to come). Great place for business or to see art museum or to see historic civil rights location
July 19, 2014
Rated 2 out of 5 by Rob81 This Westin Has to Step Up Its Service
I am a frequent traveler and have been very loyal to Starwood (Platinum), however, the service was not up to par at this location.
First of all, I specifically ordered a King Bed in a deluxe room and yet I was given 2 doubles. Typically my loyalty results in upgrades not downgrades.
Then I put both the Green Choice and Do Not disturb signs on my door and they were both removed by the person who decided to ignore my requests and clean my room- which I did not want anyone in. This is a major issue for me. I do not appreciate having staff enter my room when I clearly state with two signs that I do not want anyone in the room. My papers were moved and I had an invasion of privacy.
I immediately spoke to the staff at the front desk and their response was to award me with the 500 points I should have had anyway had housecleaning recognized the Green Choice on my door. Not acceptable.
It's a shame because the hotel seemed to be in a nice location and was very clean and had a great appearance. Truth is that this may be a freak incident and I very well may give them another shot down the line, but this was very disappointing and below the standards that I expect from Westin.
July 18, 2014
Rated 5 out of 5 by Steelguy Great bar / restuarant
The Todd English Pub is very cool, but I must admit, very pricey!
July 17, 2014
Rated 4 out of 5 by Alison64 Birmingham
Had a great stay and would recommend the hotel to Birmingham visitors.
July 17, 2014
Rated 4 out of 5 by kstewartau87 Business Stay
Great hotel, love staying with Westin properties when they can fit in my corporate travel budget which unfortunately is not always the case. However, this time my client had a rate I was able to access. : )
Personally, the white tea scent when I cross the threshold shakes off much of the work and travel stresses. Very comfortable bed. Functional room that continues a sense of calm.
My only negative remarks have to do bathroom design issues. My room had a shower only which I prefer but the design for women is lacking. First nowhere to prop your foot to shave legs. Either tell designers to put a small corner perch or add in a freestanding corner bench would be my recommendation. Second, glass wall does not extend far enough. I realize you may require a certain size opening but if so, shower should be longer. Too easy to splash water out which can cause a slip hazard. The bigger issue is that pink mold was in the crevice of the floor against the bathroom door threshold. Not something that housekeeping would see from their vantage point but I challenge you to do stand in the shower facing the bathroom door and look down. With a property so new, you would not expect to see that pink line. Again, I feel totally related to the design of routine water on grout but perhaps extra treatment. While it did not make me feel the room was terribly unclean, It just breaks that sanctuary feel when you see the cleaning battles you face at home. : ) If I were paying full rack rate this would cause me disappointment for sure.
I would like to remark how lovely the entire staff was to deal with. I checked in very late after a long drive and was graciously greeted. Whitney was an absolute pleasure to interact with.
Location to a few restaurants in walking distance will make this a favorite of mine for business travel as you can change your choice without venturing too far.
Very comfy bed and sheets...love the sheets.
The attached restaurant Todd English P.U.B. great. We held business lunch there, had drinks one evening and breakfast as well.
July 17, 2014
Rated 5 out of 5 by Nine16 Home Away From Home
When I travel, there are several important features that I consider when rating a hotel as good or great: #1-overall cleanliness, #2-clean and comfortable bedding, #3-ease of getting food (Westin's in-house restaurant(s) were a bit expensive), #4-cost (I found a "special" online that offset the cost), #5-convenient location (very convenient to interstate), and #6-professionalism of staff.
In my opinion, Westin Birmingham rates high or excellent in all of the areas that I have mentioned. Additionally, I feel compelled to mention that the staff was very friendly and professional; in fact, they made me feel "at home." There is no doubt that I will visit Birmingham again, and I definitely plan to stay at the Westin.
July 15, 2014
Rated 5 out of 5 by ATLTravler This hotel is in a great location for resturant venues and walking distance to the heart of downtown activities
Had a good experience at this location; room was very comfortable, loved the fitness program of workout attire and shoes
July 14, 2014
Rated 5 out of 5 by Fritziww Excellent Stay
We came in for a Taekwondo Competition at the BJCC. This hotel was excellent. We loved that there was skywalk that was connected to the BJCC. The hotel and the staff were excellent! We arrived before check-in and our room was already available. The facility was super clean. The pool was nice. The stay was very quiet and peaceful. Our only complaint is the Pub downstairs. The food and service there was awful and way too over priced! Definitely would stay here again when we return!
July 13, 2014
Rated 5 out of 5 by Adam12 One of the nicest Westin Hotels in the country
I've stayed at a lot of Westin Hotels and they can sometimes be hit or miss. But the one in Birmingham is a BIG HIT! Super clean, super friendly staff, good location and an overall great experience.
July 11, 2014
Rated 5 out of 5 by ER2014 SATISFYING STAY
We've stayed at this hotel before and it continues to meet our expectations!
July 10, 2014
Rated 5 out of 5 by Mark2014A Good Experience
The hotel was very modern and clean. The employees were nice and very personable. The service provided was prompt and exceeded expectations.
July 9, 2014
Rated 5 out of 5 by cathyk Westin Experience
Very friendly and accomodating staff. Nice restraunt with a good dinner selection.
July 3, 2014
Rated 5 out of 5 by Roberto77 Quiet room
Comfortable and quiet room at the end of the hall; quiet air/cooling system allowed for a good night's sleep.
June 24, 2014
Rated 2 out of 5 by poe9234 Avoid this hotel if you want a good night's sleep, quality service or good value
One of the worst hotel stays I've had in a long time (and I travel for work and pleasure 4+ trips a month). Noisy people in the next room, multiple calls to security to quiet them down both nights were unsuccessful in mitigating the issue. Uncomfortable bed. TERRIBLE valet service (30 minutes to bring my car with no one else in line waiting or dropping off cars.) Very over-priced beverages in the Todd English bar with very slow service from the understaffed bar.
June 24, 2014
Rated 4 out of 5 by Jason1612 Nice hotel
Great Business Travel hotel. A little hard to find if this is your first time there.
June 23, 2014
Rated 5 out of 5 by jpd2014 great service
very nice quality of construction and decor. Pool was a disappointment, but everything else exceeded our expectations. Only issue, hotel was very busy and the common hallways needed a little more attention (small trash bits and a comb) were there all day on Saturday. And room service trays stayed in the hall too long also.
June 23, 2014
Rated 3 out of 5 by ArizonaTravelers2 Todd English Breakfast staff is lacking
My wife and I arrived for a later breafast at 09:30 and were not greeted for several minutes as the hostess was on a phone call. Once seated, we did not receive and wait staff for several minutes. We ordered immediately suffering through our waiter's gum chewing slurping. The food was very slow being served (over 15 mins.) even though we were the only ones in the room.
Spoke with both a female Mgr and a male Mgr and frankly it only caused more frustrations.
June 21, 2014
Rated 1 out of 5 by ujoint The hotel does not honor its reservations
Booked a reservation for 2 with 2 double beds. When I got my confirmation, the reservation was incorrect and was booked for 1 person with a King bed. Contacted reservation, to request change. According to reservation, it could not be changed over the phone, it would have to be done at check-in. At check-in, attempt to change reservation was unsuccessful. My husband had to sleep on a roll away bed. Totally unacceptable.
June 16, 2014
Rated 5 out of 5 by Chanel2 Great features
Location is excellent to Conv, Center and restaurants. Connecting skywalks very convenient. Service suiperb. Food service grand. Airport shuttle prompt.
Yes...I would recommend. Yes...we are returning for a convention and Westin will be headquarters hotel for VIP.
June 12, 2014
Rated 1 out of 5 by MadGuest45 Terrible Reservation and Billing System
The reservation system is terrible. They billed my credit card multiple times in excess of $2000 for three rooms for three nights. After almost two weeks, they still have not resolved the matter, and continue to submit charges to my American Express.
June 9, 2014
Rated 5 out of 5 by Jafred1 This hotel has a great location.
We enjoyed our stay. We were located in an area where we did not have to drive once we parked. Very clean and the friendliest staff.
June 9, 2014
Rated 3 out of 5 by Carter02 Not what I expected from The Westin
The rooms were adequate. The service staff members were friendly and responsive. The restaurant was a huge disappointment. The food was not impressive, and the service was horrible.
June 9, 2014
Rated 5 out of 5 by Atlann This hotel was awesome
My great experience at this hotel began at check-in when Steven's service was above and beyond expectations! The hotel staff on our floor was courteous, friendly and very helpful also. The room was amazing and we had a "heavenly sleep" as promised!
June 8, 2014
Rated 5 out of 5 by Bruce5 Westin Birmingham Stay
Our family stayed at this hotel over the Memorial Day Weekend. I must say, our experience was wonderful. The hotel has very nice upgraded facilities inside each room. The décor is lovely throughout the hotel - from the lobby to the exercise room with its cold towels and carefully planned equipment choices; to the pool and its extremely relaxing outdoor furniture ; to the nice amenities inside the guest rooms like bathrobes, complimentary bottle water, fine teas and coffee, soaps, lotions and towels. And Most importantly, the staff were over-accommodating and friendly. I never had to open a door if a staff member was anywhere near me. Beautiful, new hotel. one thing I think could be improved upon - the room service food certainly didn't match the prices - the smoked wings, etc... were so overpriced. And all you get is wings - no fries, no veggies sides or anything to make it look appetizing. Really need to realign the presentation to fit the price or vice-versa. Same with the Uptown Cafe', in my opinion. And I really don't mind paying the price for excellent food, but the presentation, portion and quality didn't quite fit the bill - especially for breakfast - way off! But, overall, an excellent stay. Thanks.
May 27, 2014