Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

  • 2365 Kalakaua Avenue
  • Honolulu,
  • Hawaii
  • 96815
  • États-Unis
  • Carte

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Rated 4 out of 5 by 684 reviewers.
Rated 5 out of 5 by Perfect Stay!!! I'm a Lifetime SPG Platinum who stays in Starwood properties throughout the world. From the moment I checked in with Irene at the front desk and spoke with Aki the concierge, I knew they would do everything possible to insure a perfect stay and they did. The new Tower rooms have been completely renovated and are very luxurious and a good size for Honolulu. The ocean and diamond head views are incredible. The Veranda restaurant and pool food and service were very good and Peter our breakfast server and Hayes at the pool were excellent. I've stayed in this hotel on four or five occasions since it has become a Westin and overall this was the best stay yet. March 12, 2013
Rated 4 out of 5 by person pricey didn't have breakfast plan July 25, 2014
Rated 5 out of 5 by We always stay at this hotel. Once again, we had a great experience. The hotel is historic and beautiful. The banyan court has great drinks and friendly staff. The formal restaurant is excellent. Very good live music. July 24, 2014
Rated 2 out of 5 by Disappointed - Third time is not a "charm" I grew up on Oahu and every time I return "Home", I have high expectations of this hotel. This is my third stay at the hotel and is the worst one so far. First, when I checked in I wasn't told that it was a handicapped accessible room. Second the bathroom showed a large patch of rust. Third, the shower design resulted in water flowing throughout the bathroom. Every morning I had to order an extra 5 bath mats to soak up the water. I contacted SPG and send pictures of the rust. The hotel offered to move me, but how do you move a family of four (including girls - 7 & 10) without disrupting our schedule. I would have thought I would have been treated better since I've stayed there two previous times. FYI, I don't usually complain or write these reviews, but I was so disappointed that I had to do it. July 29, 2012
Rated 1 out of 5 by NOT an SPG hotel This was a beautiful hotel, but it did not meet expectations for being a Starwood/Westin property. At all. I almost asked at the desk a few times if our reservation had been messed up, because our room and bath were tiny, absolutely NO view (could never have the blinds open for privacy reasons), and noisy. The SPG status meant nothing. No reason for the SPG line at the desk, as no one was there. The "resort fee" obviously bought you nothing, as you still needed to pay to get umbrella cover and chairs, as the pool was always crowded and did not accommodate many guests. Waitstaff from the bar were abrupt, but made clear what you should tip?? Oh my goodness. It is in a good location and a lovely lobby, but that doesn't really make up for all that was lacking. We often stay in Westin hotels, and were disappointed with this visit. June 14, 2012
Rated 4 out of 5 by Beautiful Setting - Aloha Paradise ! I can't think of a place I'd rather stay in Hawaii. July 22, 2014
Rated 3 out of 5 by Great Location The location of this hotel is great and the main building is beautiful but for the rest, there is nothing really special about this hotel esp it's service. We have been to better hotels of the same category. July 20, 2014
Rated 5 out of 5 by Our Favorite Waikiki Hotel without question! The Moana Surfrider has the unique charm and architectural intrigue you might expect from the iconic First Lady of Waikiki, but the staff really make this property shine. Maitre D's and Bellman that have worked there for 30+ years truly love their jobs and care about their guests. The restaurant is outstanding, the beach amenities are perfect and the value for the Resort Fee is more than fair. The only two negatives are that the bathroom is a bit small in the heritage building- but that is to be expected. The greatest drawback quite frankly are the other guests who seem to have an incredible sense of entitlement. The complaining I heard about having to wait for a table at breakfast during peak times, or the lack of chairs at the pool during Christmas vacation was outrageous and embarrassing. The staff at this property are sincere, helpful and deserve a medal for dealing with their impatient and rude customers! January 1, 2013
Rated 2 out of 5 by Misleading website and poor service This hotel has some great features. The problem is that there are very different wings, and the website does not disclose that the wings are *vastly* different. The best wing is newly renovated and has that old-school charm, while the Diamond Wing feels like a two star motel that was appended to the hotel. The rooms are badly in need of repair, and yet the hotel charges high rates because they offer ocean front views. When I checked in, the front desk refused to give me an ocean front room in any wing other than the dilapidated Diamond wing. I complained and (finally) reached a manager, but she was unconcerned and simply offered 5000 Starpoints. The hotel was overbooked, and there was a long line of unhappy customers. Although the front desk clerks said they would follow up by trying to find a room at a sister hotel, they failed to do so. I ended up checking out and booking a room at a nicer hotel. In short, I would not go back. June 18, 2012
Rated 1 out of 5 by Noisy, Cramped Room My husband and I spend last weekend at The Moana Surfrider to celebrate our wedding anniversary. When we arrived, we we were disappointed right away by the size of the room and bed. My husband had paid in advance, and it was confirmed that we would have a king size bed. The room was so tiny, with only one double sized bed. When my husband went to the front desk to share his concern, he was told there was nothing available with a king size bed, even though the reservation had confirmed it already. The bathroom was so tiny, my 6' ft tall husband could not even sit on the toilet correctly because his knees hit the doorway. Regardless of the size of the room, the outside noise level was obnoxious. Even attempting to get any sleep before 2 AM is a joke. The noise of street performers, traffic and people outside was outrageous. Not to mention through out the night we could hear every word of outside late night arguments, and drunken hollering. Both my husband and I agree that we have never had such a disappointing, sleepless stay in our lives! May 29, 2012
Rated 5 out of 5 by Another Great Stay Right from the start at arrival with a greeting at the front door, I knew this was going to be another good stay at the Moana. It feels so good to be back and see the same familiar faces of staff, many of whom will also remember you in spite of dealing with thousands of other guests throughout the year. I noticed right away that the beautiful flower arrangements in lobby are back and the whole property is looking as good as ever. Very gracious and helpful front desk to accommodate a couple of requests I had made. Thanks Gloria and Mo and staff at the beach services, relaxing under an umbrella at the beach is made so very easy by these people and the wonderful beach bar staff that will run a cool refreshment out to you. Caught a few sunsets at the Beach Bar with family and friends, ahh, so nice. Had some wonderful food as well, coconut waffles in the morning are great and I can personally recommend the pomegranate glazed lamb chops, they were delicious. Overall, I love the Moana for its history, staff, and location in the heart of Waikiki. Relax on the inside and action on the outside. Thanks for a great stay. February 28, 2013
Rated 5 out of 5 by Best beach side hotel! I made advanced reservation over 3 months ahead I'm glad I did. Hotel was fully booked because of four weddings on my 5 days stay there. Besides being SPG Gold and check-in early, I also paid small upgrade fees to get double beds with partial oceanview on 7th floor. It's really worth it, just do all you can to get oceanview room, it's really gorgeous and worth it. Only down side is there's no parking lot and you must park across street with its sister hotel chain. Besides that everything is perfect and for sure will stay here again next time I come back. April 2, 2013
Rated 5 out of 5 by So enjoyed the new club! Our room was not what we hoped for the first night so the staff was kind enough to find a room we enjoyed greatly. The new club was great for rest and delicious snacks. July 16, 2014
Rated 5 out of 5 by holiday The overall experience was better this time as we stayed longer. the spa & gym were excellent. The ladies running the tour desk Ingrid & Roxanne went beyond especially Ingrid. June 17, 2014
Rated 5 out of 5 by Fabulous Ocean Front View At the time of my booking I mentioned it was my husbands birthday. When we checked into our room, I opened the bar fridge and to my surprise found a plate full of delicious fancy chocolate with a chocolate enscribed "Happy Birthday" on the plate. WOW! I had forgotten that I had mentioned it but they remembered! I would highly recomend this hotel to anyone who wants to experience Waikiki at it's finest. The staff shone with Aloha Spirit and were so helpful. The view from our room was breathtaking, the bed and pillows were delicously comfortable. November 16, 2011
Rated 5 out of 5 by Great hotel A fantastic hotel the staff were very friendly and the food and location were great. Would highly recommend this hotel July 16, 2014
Rated 1 out of 5 by manager and room All the noise from the street, including cars just passing. advised the hotel the problem and i ask to talk to manager and she called him and i waited there for moor than 10mts. after 10mt or more wait she said that he is busey with other guest so ask me to leave my cell number so he will call back. never recived call from manager name-STEVEN ZORITHAKR. next morning i told the same lady that he never called. this place is not worth it for all the noise. maybe when all construction is done. hotel staff did not seem to care at all. January 16, 2014
Rated 2 out of 5 by Horrid Experience, but hopefully a rare one Our stay at the Surfrider was grossly disappointing (and I hope rare) and my worst ever at a Starwood property. 1) The concierge and activities desk repeatedly gave us incorrect/outdated information and the companies they "endorse" for activities were disappointing, over priced to market and certainly not checked-up on (e.g. pearl harbor and haunama bay). 2) It's logical but BEWARE, due to the age of the building any "city view" window pours in noise from the busy street below. Facilities hasn't even bothered with installing insulation on windows. 3) We booked a city view king and received a queen - we had a party of two rooms and it was unmistakable that while two king's were booked - they weren't equal 4) Floor plan was poorly layed out: TV couldn't be viewed from bed and bathroom door couldn't be opened without awkward manuevering. Finally as SPG Gold I found loyalty treatment horrid. We were effectively given no property benefits outside what's already granted under the mandatory $25 resort fee. I asked for, then even offered to pay for upgrades and was told no rooms were available. This clearly not so as I verified the ability to book three other rooms options by looking online. Lastly, their rented beach chairs were a joke. No matter when you show up, full rental price is required and sunset wasn't until 6:50 but we had to give up our chairs at 5:30 because the beach office closed then. Sorry Starwood, but I'll be recommending anything but the Surfrider for a Waikiki stay. September 18, 2012
Rated 5 out of 5 by Moana Surfrider is an amazing place to live in All the amenities that this resort includes make you feel you are in paradise. The resort completes the Hawaii experience and is not separated from the beach and the ocean but tied together. July 15, 2014
Rated 5 out of 5 by Splendidly Evocative of Old Hawaii I cannot imagine a more superb location or delightful atmosphere than those provided by the Moana Surfrider. Sitting in a rocking chair on the front verandah watching the world go by, enjoying hula under the magnificent Banyan tree at sunset, dining on the gorgeous terrace overlooking the Pacific...these are some of my finest Hawaiian souvenirs. The recently renovated rooms are upbeat but still respectful of the hotel's great heritage. Being greatly interested in Hawaiiana, I loved the small museum dedicated to the hotel's history and my only regret is that the historic tour is not offered on a more frequent basis as I was unable to join one. March 6, 2012
Rated 4 out of 5 by Great Hotel that needs help The staff is really 1st rate and the location is second to none. If we return to Waikiki, this is where i want to stay, but they will need to spend a few more dollars on the maintainence of the rooms. We stayed in the Towers and the bathtub re-finish was peeling off and looking like a tub in a cheap hotel. Also the wall tiles were stained and not appealing for a 5 star hotel. Grout was missing from the floor tiles and what was there was discolored with ground in dirt. Please attend to these things so we will chose to return. November 15, 2012
Rated 4 out of 5 by Friendly atmosphere Tasteless appointed lobby, bed rooms, great location for shopping, dining, swimming . Friendly and helpful staff. Great place for people watching, specially wedding parties. Complementary glass of wine, lei were nice touch. One down side, there were cockroach in our bed room, June 11, 2014
Rated 2 out of 5 by Nice on outside, dumpy on inside I had seen the lobby and beach view of the Moana Surfrider on other visits to Honalulu, and thought it was lovely. When we got our room (after waiting in line 20 minutes) it was horrible!! The decor was old and beat up, the bathroom was miniscule and very old fashioned, and the balcony did not have any chairs to sit on. We asked (and paid for) and ocean view, but the courtyard below had an event taking place with lights and noise--so you could not look out on the ocean. We cut our stay there short. November 20, 2012
Rated 2 out of 5 by Disappointing Very disappointing. Bed arrangements booked through travel agency apparently not "confirmed" by the hotel. My friend and I were given a room with one bed instead of the two doubles we had requested months earlier. One of us slept on what the hotel called a "day bed" which was really a window sill with a cushion. Tower city-view rooms are in dire need of updating and cleaning. They are well-worn and certainly not "luxury" rooms. Front desk staff is slow and inconsistent. Another friend was told she could have late check-out confirmed; others were told that none was available. Wait time at the front desk can exceed 20 mins. Lobby is noisy and cramped. August 13, 2013
Rated 1 out of 5 by Disappointing - I've stayed at 20 Starwoods' properties during the past year. For many reasons, this ranks the lowest of all of them - staff not interested in giving the guest the best service - felt like I was punished for voicing my displeasure (given a room on the noisy street); continental breakfast policy (they deliver buns and fruit to your table, if you go into the buffet room, they charge $20) - SPG Platium status not acknowledeged; never received proper check-in briefing; some benefits not delivered until after I aksed (bottled water) - when moved off the street to another small room, waited 3 hours in the lobby for the new room and another 1.5 hours for the luggage to arrive - the most common phase I heard from staff was - "sorry"... - at check-out, was not asked how my stay was; I know why they don't ask! January 17, 2013
Rated 3 out of 5 by Hotel needs improving We stayed for 10 days.This was our fourth stay here. The quality has dropped compared to previous years. The hotel history and location and the banyan tree court is what has kept us coming but probably not next time. July 12, 2014
Rated 1 out of 5 by Not a very good stay Maintenance had to come to the room 3 time to try and fix the air conditioner. It would not cool the room. Just got tired of calling. There was no ice machine on the floor. Housekeeping never did a turndown service and did not leave towels once. One of the pillows on the bed had a stain on it and was put back on the bed every day.. March 29, 2014
Rated 4 out of 5 by Great staff I wanted to make sure Stephen Zorichak is recognized for his helpfulness, kind and customer service oriented demeanor. He really helped us out and I appreciate it. Noy was also helpful, as well was the entire staff at the breakfast place there. I felt that the bar area by the beach was a bit dirtier than you would want. Lots of cups lying around and in the bushes. July 10, 2014
Rated 5 out of 5 by WISH FULFILLED Staying at Moana Surfrider has been on my bucket list for some twenty years. I can now cross it off. Fulfilled all my expectations. Wonderful place to stay. June 11, 2014
Rated 4 out of 5 by Great features comfortable beds, enjoyed lei making at hotel, good food, our first visit to Hawaii, service was excellent. June 10, 2014
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