Rated 4 out of 5 by Berkhills Feat way to do Las Vegas with kids
It is a half hour from the strip, but they offer free shuttle service. Being away from the strip meant my kids had no drunken encounters of those leaving it in Las Vegas. Food was not great. And we were never able to use the kayaks because they don't have a good system for rentals. Basically, you had to sit and wait by the towel stand and wait for someone to return a paddle. Although we checked back often, we never managed to get there before they were checked out again.
September 14, 2014
Rated 1 out of 5 Amy
Hotel was absolutely beautiful. My issues were more customer service related. Stayed for 3 nights/4 days for a wedding and was MORE THAN double charged for my stay on my credit card (which held us back from doing other things while there because money was tied up from the overcharge). Front desk could not answer why this happened? Still hasn't been resolved. Upon arrival we got into our rooms and they were wrong. Booked 2 rooms and the 2nd room was supposed to have double beds and it had a king. Had to change rooms. A/C unit didn't cool room in the Suite we booked. Keys for rooms only randomly worked sometimes - getting into the pool they never worked. On our departure day we had to leave at 5:30 am traveling with 3 kids so I requested a 5 passenger cab to take us to the airport the day before.... they said sure no problem. Woke up at 4 am and called down to valet to make sure cab was going to be on time to find out the valet dept did not set up cab because they forgot to say 5 passenger and at this time 4 am was hard to find one with 5 seat belts. So again, I DOUBLE paid for TWO 4 passenger cabs to accommodate the 5 of us plus luggage. There was a Westin Suburban sitting there that I assume they shuttle people places. I feel they should've offered to take us because of their mistake. Just all around - it was a beautiful facility but not cheap - I don't mind paying the high rates but feel as though the treatment didn't hold a candle to all we paid. They didnt care.
September 8, 2014
Rated 5 out of 5 by Fullerton2014 Family Haven Place
My family include two kids (7 & 9 years old) stayed this resort hotel between Aug. 29 - 31 2014. We were very satisfied almost every part of services during stay period.
I'd like to leave some comments as below:
1. Very friendly front desk and poolside staff
2. Good Internet connection
3. Very nice quality of poolside food
4. Very nice Family friendly facilities
5. Great SPG member recognition by front desk staff
6. Nice in-room facilities
7. Night hour pool side movie for kids
Need to be improved:
1. Clean in-room carpet spots
2. Bath tub clean and shower water pressure (very low) fix
3. Fix poolside parasol
4. Poolside life guard often empty their chairs
5. Better in-room scent needed (old furniture and carpet smell)
As I promised to my kids, my family definitely will visit this resort hotel again at the end of September 2014 before pool shut down.
September 3, 2014
Rated 5 out of 5 by BluOahu I will definitely will come back
I love this resort!
We stayed our last night at Westin Lake Las Vegas, after 2 nights on the strip. The property is great and very busy during the Labor Day weekend.
The staff were very accommodating. They were so busy that our room is not ready yet by the time we checked in, however, we were given keys to use their facilities right away.
Room was simple and just about right. Nothing fancy but met our expectations. We love the Heavenly Bed!
Had breakfast buffet at Ricks Cafe the next day and enjoyed the pool area prior to checking out by noon.
They have 2 big pools, one for the adults, and kids pool with water slide. There's even a baby wading pool.
Got a chance to kayak Lake Las Vegas for an hour. Free kayak rentals.
September 2, 2014
Rated 2 out of 5 by MDDM Never stay again if this particular group is at the hotel
We are frequent customers of the Westin LLV. This weekend the hotel was over sold with a group event. The group guests were very rude, disrespectful, loud and obnoxious. They had no regard for the property, staff or the other guests. The hotel was under staffed and overwhelmed. We had to contact Security several times all hours of the night. This was not a group we wanted to expose our children to. This weekend was not a representation of what I expect from the Westin or any SPG property. We will not return to this Westin if this particular group will be returning guests. Front desk management staff was helpful.
September 2, 2014
Rated 5 out of 5 by LucyAnne1 Resort setting, activities
We love the setting of this resort - beautiful Lake Las Vega and the beauty of the rugged mountains all around. There are so many great activities to do - walking on the lovely trails, kayaking and swimming, to name a few.
September 1, 2014
Rated 5 out of 5 by JRPlatinum Another outstanding experience at the Westin Lake Las Vegas
Perfect place for our family retreat, lake front with great pools and amenities. Check in staff were exceptionally accommodating and professional. We appreciated the clean facilities, lake front activities, poolside service and proximity to the Las Vegas Strip. A terrific oasis within a short commute to restaurants and shows.
August 30, 2014
Rated 3 out of 5 by MentorTerri Not Up to Westin Standards
Been before and had to come back on business. Very disappointed in the food. I have special dietary needs and asked simple things, "can I get some herbal tea?". I felt certain, although being fed with CEO Space crowd, someone could go check, - rude answer was - "not if it's not in basket". I don't eat gluten, or milk, nor carbs, nor sugars or processed foods. Basically there was nothing edible for me. Even restaurant food was bad.
August 28, 2014
Rated 2 out of 5 by golds19 Nightmare check-in
We asked for 2 connecting rooms because of our children. We arrived to our room, after our long drive, which was NOT connecting. We had to take all our stuff across the hotel to a different room, which was connecting but only one room was ready. We were told the other (kids room) will be ready within half hour (this was after 4pm - regular check-in time) after a half hour we called the front desk and was told it was ready, to come down and get the key. We trekked down to the front desk, came back upstairs only to find that the room was in disarray (unmade beds, empty soda bottles around, crumby carpet, and so on). Now frustrated, we once again called the front desk letting them know we will be leaving the hotel for dinner and expect the room to be ready once we get back. We arrived back at the hotel about 9pm, kids obviously exhausted, to find that the room was not touched!!! We right away called the front desk, now furious, and finally, at 9:45pm, the room was cleaned. Not the way you want to start a family vacation.
August 25, 2014
Rated 5 out of 5 by Lynn0814 Great family resort in Las Vegas
My kids and I had a blast and will definitely come back. Great place to stay.
August 24, 2014
Rated 4 out of 5 by Maddi128 A good place to unwind and relax..
This hotel has good location. It's a plus to be by the lake. It's a good place to just rest and unwind. However, the hotel rooms could be upgraded to a "Westin Standard" room as well as the bathrooms. The rooms are dated and there's no exhaust in the bathroom. As always, we enjoyed the "Westin Heavenly Bed". We tried to dine at Rick's Cafe..food was good.
August 24, 2014
Rated 4 out of 5 by Red37 Beautiful Resort
The resort was amazing! The pool area was lots of fun, my son loved the water slide. We enjoyed a Cabana at the upper pool. The outside area with the fireplaces overlooking the lake was so relaxing! We also got to make smores. The restaurants were delicious too. I would highly recommend this resort!
August 22, 2014
Rated 5 out of 5 by misszanussi THEY MUST BE DOING SOMETHING RIGHT - THIS IS OUR 8TH YEAR
Our family (usually between 8 and 12 people of all ages) have been coming to this hotel for nearly 10 years travelling from London and Los Angeles. Despite the changes in management, we can not fault the location, staff or the hotel itself. We have already booked for next year!
August 22, 2014
Rated 1 out of 5 by mg39 ghost town
This hotel will close soon and it should, had a terrible experience.
August 19, 2014
Rated 3 out of 5 by Mat62 Hotel requires TLC
This hotel is in desperate need of some TLC to bring it up to the required standard. Rooms tired, carpets dirty, pool very busy at the weekend and requires staff to empty the bins and remove the rubbish. Buffet at the main restaurant very basic. The hotel has the potential to be outstanding, just needs the investment and care.
August 17, 2014
Rated 5 out of 5 by RIDI Beautiful surroundings
Quiet comfortable room, relaxing outdoor features. Excellent food, attentive staff.
August 17, 2014
Rated 5 out of 5 by laaj beautiful locaton
excellent staff and above what I had expected. Very relaxing atmosphere
August 15, 2014
Rated 5 out of 5 by jlh40 Relaxing Week
My wife and I spent a full week at this resort the first week in August 2014. This was our first time at this resort in the Las Vegas area. We normally stay on the Strip, but wanted a nice peaceful resort for this trip. We were very pleased with what this resort offered and the beautiful small lake view and activities. This is a perfect place if you are looking for a place to relax and enjoy the sun and pools. The resort really tries to provide activities that will appeal to all ages of guests. We will certainly look forward to going back in the future.
August 14, 2014
Rated 5 out of 5 by pdclrc Family reunion
A lake in Las Vegas? Hotel extremely comfortable. Grill breakfast and lunch (did not eat dinner) was excellent and the wait staff was always courteous and prompt to our requests.
A great place to enjoy Las Vegas, but away from the hectic Las Vegas strip.
August 14, 2014
Rated 1 out of 5 by Stbond007 Very Disappointed
They wouldn't clean or make bed unless requested. Carpets so dirty we had to buy slippers. Had to buy our own Toilet paper, or constantly request for it. Smoke alarm went off, exited as requested. Not one employee came out and told all patrons standing out side at 11:30pm that it was a false alarm.
The village is a ghost town, nothing there. Golf course is closed. Website is totally deceiving . Hotel needs a major update.
August 14, 2014
Rated 1 out of 5 by Gianf TOO DATED
The hotel is dated. They showed us three rooms, all of them did not seem to have changed from the time they built the hotel in the late 90s. The carpets were old and there was a moldy smell in the rooms we had seen. One of them closer to the pool was overwhelmed by the smell of chlorine. I would not recommend it until some major changes are made to bring it up to date.
August 13, 2014
Rated 5 out of 5 by Hasbreaux21 Outstanding stay
Staff was polite and courteous, and had very comfortable stay in the room. Definitely coming back next month!
August 12, 2014
Rated 4 out of 5 by Anita2014 Great place for a vacation, but needs upgrades!
We have been to this hotel for 8 years and counting each summer. The first year was excellent in all categories because it was just taken over by Lowes and completely upgraded. Since the acquisition by Westin, the upgrades have been slow. The hotel is in desperate need of new carpeting, room remodels and pool remodels. Other than that, the staff has always been excellent!
August 11, 2014
Rated 3 out of 5 by Tighe1On Needs Updating to Westin Standards
This hotel was just taken over by the Westin, so I understand that the quality isn't up to their standards yet. The facilities need a lot of maintenance and repair. The location was beautiful and I'm sure will be brought up to the standards we expect from the Westin. The food at Rick's Cafe was just OK, nothing special.
August 11, 2014
Rated 4 out of 5 by Duke69 Hotel & Staff
Hotel staff very good. Food was Good. Pool was very nice. Lobby furniture needs to be cleaned or replaced. Room furniture needs to be fixed and repaired ie table and couch. Need additional storage in room for clothing. Needed additional staff to handle influx of people on Friday.
August 11, 2014
Rated 3 out of 5 by Kym007 Good food but unhappy with hotel
The food at Marisa was excellent and the staff and sushi chef were awesome. Sitting outside on the patio was lovely and we loved the fire pits.
We were upset that we weren't informed when we checked in that the lake was going to be closed for over a week (we live in town and could have come another day). The whole point for us coming was to kayak - we were so upset we didn't stay for our second night even though we paid for it.
Also only 1 bar in the hotel that doesn't open until 2:30 and hardly any staff at the front desk. The concierge wasn't available (on jury duty) so it was difficult to get golf scheduled.
Also our lake front room was on a lower floor and barely offered a lake view. The room needed some work (ceiling in shower had a crack around the light, the walls by the coffee maker had stains on it and the windows had old spider webs and dead bugs in them). The bed was comfy.
This hotel really needs to have more restaurants and bars, it has lots of space but needs to offer more food choices.
August 8, 2014
Rated 5 out of 5 by tillimook1 customer service
Staff was very helpful and resort looked wonderful. I was especially impressed with the way that Ashleen handled check in and answering the many questions that i had about my upcoming family vacation back to the property. Would recommend hotel to others.
August 6, 2014
Rated 5 out of 5 by Bill41 Fun in the sun
Relaxing, great pool and other beach activities. Enjoyed our stay very much.
Breakfast buffet was very good.
August 2, 2014
Rated 1 out of 5 by notahappymother Horrible experience
This hotel was way below SPG and any Westin standards. I don't know if it was because it's Vegas but I would never ever stay here again!
It was dirty, the service was horrible - they put me in a room (mind you I had two little girls with me) that was already occupied. Was made promises that never happened. DON'T STAY HERE if you are reading this!
August 1, 2014
Rated 4 out of 5 by Delboy A lovely place to stay
We spent 2 days at Lake Las Vegas and found the hotel a very relaxing place to stay. We had a Lake View room which although very comfortable was in need of a little updating. The decor and furnishings seemed a little tired. We liked having a fridge in the room which we made full use of.
The main hotel buildings, pools, beach etc were all very well maintained. We particularly liked the free kayaks.
We ate at the hotel both nights mainly because there wasn't really a lot of restaurants within reasonable driving distance. The food was very good and reasonably priced, especially the evening buffet.
If we are ever in this area again we would definitely return for a few days of relaxation away from the noise of the Strip..
July 31, 2014