Rated 5 out of 5 by Siesta Thon Hotel has great features
Very good. The best place for hat you want on Manhatten.
July 10, 2014
Rated 3 out of 5 by cstl Needs improvement
Air conditioning does not work well. Rooms are not very quiet.
July 10, 2014
Rated 2 out of 5 by Les11 smelly bathroom
Stinky bathroom..called down for a musty, mildewy smell and asked for bathroom to be cleaned again....still stinky for entire stay. Room not ready at check in time.
July 9, 2014
Rated 5 out of 5 by Giuseppi Great staff
Very nice and clean; the staff are friendly and welcoming
July 10, 2014
Rated 3 out of 5 by Mickp69 Westin does not always mean Westin
To keep this short:
- Arrival and check-in ok (very unfriendly and arrogant valet parking staff, but nevertheless friendly check-in staff ladies)
- Next day: very unfriendly, educational and arrogant valet parking staff on the phone (call from room)
- Shirts and other clothing ended up on the sideboard (I thought roomservice has been invented to clean rather than mess up. If I'd mess my room up myself I would consider this to be a different story. 2$ tip per day obviously is not enough in this City.
- DO NOT DISTURB means? Why do I welcome roomservice in my room when the sign is at door handle?
- Check-out: No bill under my door as promised.
- Luggage: 10 miutes waiting ato get it back...
In a nutshell: Not my favorite Westin.
April 22, 2014
Rated 2 out of 5 by LMarten2000 The staff here is awful
The location and overall hotel is good. Unfortunately, the staff is less then mediocre. I've stayed at this property several times for business and have not been recognized for my platinum status. I've never encountered hotel staff that could care less if you are loyal to Starwood or not.
December 20, 2013
Rated 3 out of 5 by canuckle Promises and failure to deliver
Good: Bed quality, living area, view of city, friendly checkin/out agent, good elevators
Bad: Inability of hotel to follow through with promises made by Management (Dir Guest Serv and Rm Ctrl Man); bad Housekeeping; dodgy water pressure, inability of front desk people to have eye contact or tend to guests waiting in line quickly
Since I tend to be a light sleeper, I requested a quiet room (sent to GM but replied by Rm Ctrl Manager that they would put this request in). I received a room by the ice machine - not exactly a quiet spot!
The check in agent was nice, but this was after a lengthy wait and with one agent who stayed at his terminal for about 10 minutes and only looked up once after I stood in front of him for 5 minutes only to return to the queue as he was clearly not serving any guests!
Housekeeping on my second night placed my half filled glass back on the tray, and left the ice bucket unemptied and with melted ice and dust floating in it (and no top up of bottled water). When I called for water and new liner, they brought up the water but no liner. Then a second person brought up a new ice bucket but no liner. When I asked for a new liner, he pulled a crumpled one out of his back pocket and handed it to me. I was disappointed that staff member thought this was satisfactory or hygenic (which I did not take!).
I also noticed the bath tub liner was peeling as I managed to scratch myself against the edge of it while in the shower (which had only moderate water pressure).
As i was returning to the hotel a night later, and having received an email from Dir of Guest Services, I told him about this and he replied he would make sure there was water in my room. There was no mention or apology for the dirty liner. Well upon arrival into the room (a quiet corner room this time), guess what -- no water. Sorry, but if the Managers and Directors in the hotel cannot deliver on their promise, I am not impressed with the hotel staff esp the lack of eye contact and housekeeping and hence the lower rating.
June 7, 2014
Rated 5 out of 5 by B123 Overall good experience
Pretty large sized single rooms with mini living room set. Close to transportation and bars/restaurants.
July 8, 2014
Rated 5 out of 5 by Jenn67 Good location
Near Grand Central so centrally located
July 8, 2014
Rated 4 out of 5 by mrudbeck Nice hotel with minor issues
Hotel & Room was really nice. However, a couple of minor issues detracted from the overall experience:
Our Duvet cover had a "leak" and feather's flew all over the place when we were going to bed. However, housekeeping was quick to offer a fix.
Our TV didn't work - which can always happen. It took 4 phone calls over a period of 45 minutes before a technician showed up. TV couldn't be fixed.
July 5, 2014
Rated 1 out of 5 by Adeem Adeem Fenster
Terrible service. 4 idle staff but no one offered to helps with bags or even opened the lobby door!
July 7, 2014
Rated 1 out of 5 by veryFrequentTaveller Staff do not care
Checkin was a disaster and we did not get our room until 6.30pm even though we are both platinum spg members. Staff did not care and the apology given was totally insincere.
February 24, 2014
Rated 4 out of 5 by AltaSkier Great Location + View!
What a great view of the Empire State Building changing colors on the Fourth of July! Except for the shower door not completely close and the plumbing of nearby rooms can be heard in this corner room, we had a great stay at this Westin.
July 6, 2014
Rated 2 out of 5 by cays Shocking Lack of Customer Service
Front check in to check out the staff here are unfriendly bordering on rude. No greeting no smile not even looked in the eye most of the time. Check out was abysmal with a surley gentleman at 6am who could not even explain the bill and was downright rude when we asked for help in explaining it. I had upgraded the room and was given a room on check in right next door to the lift - despite asking for a quiet room. Asked to be moved and was offered a king bed room - despite the fact I was there with a girlfriend and had specified 2 bedded. Declined and was given a noisy damp smelling room on the 18th floor. Lower floors are allot more noisy due to traffic and I have asthma so room was not good. Finally back home and nearly $1000 is still holding on my account which was taken at check in and has not been released yet. In conclusion this stay was extremely disappointing and as someone who stays at Westin hotels often it was shockingly bad!
May 1, 2014
Rated 5 out of 5 by Trvlexec Business Centre Dissapointing
The hotel overall was excellent. I needed to print off additional information for a presentation. Printer quality was just fair and very slow and when I went to print the second day, there were printer issues (defective drive belt) and response was that it was being looked at, but no alternatives. Also the room was very small and cramped to work in and was full and people were having to juggle around each other to get things done as it was in the middle of a conference area. Should be redone and enlarged and easier working area.
June 30, 2014
Rated 4 out of 5 by heraga This hotal has great features
it is fine and good location. Don´t have good food.
July 6, 2014
Rated 2 out of 5 by Jack13214 Hellish bed
Heavenly bed? Not at this Westin where after two terrible nights sleep on rock hard pillows and scratchy sheets, we learned that if you ask for "the soft pillows" they bring you what all the other Westins supply. Room service delivered wrong meal but took full auto-tip. Front desk promised to email invoice without saying computers have been down for 2 weeks, which I learned only after calling to inquire why the invoice was never sent. Resaurant was a bright spot.
July 1, 2014
Rated 4 out of 5 by Narayan Wesin has customer sensitive staff
Westin Grand Central has courteous and
customer sensitive staff.
Please convey my thanks to all members of Westin Grand Central team.
July 5, 2014
Rated 2 out of 5 by JG1983 Disappointed
We chose to stay at the Westin when in town for a wedding and were told several times when we called that we should be able to get an early check in but they could not guarantee it. When we arrived at the hotel, we were told bluntly and un-apologetically that there was no way that we would receive an early check in. We waited in the lobby for over an hour and saw many other guests get a room before us. It wasn't until we complained the third time that we relieved that they didn't even have our name or number written down. To make matters worse, when we finally received a room, they misplaced all our luggage and belongings that they were holding for us behind the front desk. After locating our belongings, we only had 20 minutes to change for the wedding and make it to the venue. Our check out experience was just as bad because our bill was not accurate (they charged us double for parking) and this issue is still unresolved. Overall, this was not the experience I would expect from a Starwood hotel. They certainly need to improve some of their processes at the front desk and overall customer service.
June 11, 2014
Rated 2 out of 5 by Ckw1 Spotty
This past week I experienced two days of cold water and a poorly stocked room. The facility is falling down on the little things such as restocking tea and coffee, shower caps etc and at this location it was not the first time.
The most concerning was not having hot water to shower for two days las t week.
January 26, 2014
Rated 3 out of 5 by Scappelletti88 Recent Stay - Suggestion for Improvement
The staff was outstanding, the amenities and services are wonderful including the workout center, clothing rental, heavenly bed and updated bathrooms. However, the room was incredibly moldy which, resulted in a foul smell and can lead to serious health problems. So either this is isolated to something in a specific room or area or pervasive but this is a huge dissatisfied and presents a large potential future risk to this facility.
June 29, 2014
Rated 5 out of 5 by Frank32 Great folks at the front desk and in the bar/restaurant
I was more then impressed by the folks at the front desk,and the team in the bar restaurant. On top of all that I was "guest of the day" Thank You!
July 2, 2014
Rated 1 out of 5 by JAL9 worst experience with front desk personal ever !
I came to the Grang Central Westin with the same expectations that I have always had at other Westin hotels . I was very wrong . I was met with rudeness and a front deck clerk who was about as friendly as a grizley bear in a bath tub . . No smiles , no greetings , and I had to ask her for my ammenity . We arrived at 1:15 PM and I had asked for an early check in so we could freshen up to go to the theater and had been on a long flight and needed just a bit to get ourselves together ,knowing we would not be back to the hotel till mid-night.. We were told they were not honoring early check ins. This did not happen . We were told to go to the restroom in the lobby if we needed to change and to wash up . well that really left a bad taste in my mouth for this hotel . I am 75 and and no being Suoerman it's a bit difficult for me to change in a telephone both . Sorry , restroom stall . etc etc etc ... I mentioned that I was platinum , but that made no difference . It was that or nothing . I would think by 1:15 there would be a couple of rooms avaiable . It did not happen . I will never stay at this hotel again . Westin hotels have always been kind . Really , this has to change . When I went back and and looked at reviews of this hotel I found this is a real problem at your hotel . I feel I really wasted my points on this property . Sorry ,but this is something I would not like to do again.
May 29, 2014
Rated 4 out of 5 by VinceC Sadly average for a Westin and in the location
Room was extremely clean.
Easy to find.
Requested a room with a view. Was given the 6th floor and a side street view.
Called the front desk from the room to ask about local food places and the lady was extremely rude and seemed to busy to talk.
The lobby 'cafe' has Starbucks signs everywhere but is not actually a 'Starbucks'. They just serve Starbucks products. So after ordering food/coffee, I went to use my gift card and was told I could not because they are not a Starbucks...(thanks for telling me while you saw me tapping it on the counter while ordering)
Overall: I think I expected more from my past experiences staying at Westin's. Sadly, this was a huge let down.
May 20, 2014
Rated 4 out of 5 by DavidG10 Confusing SPG offerings
I don't understand the "Green Initiative". Bene touted for a few years at all properties I visited, and I've become accustomed to accepting it. I enjoy knowing my room will not be entered during my stay-plus I'm not a messy traveler. Why is this property not offering? Something about the NY mayor? Really??
Also, free wifi for SPG members is spotty. Either offer it or don't. I'm embarrassed to have to inquire, but fortunately the staff has removed the charges the last two times I've stayed at a Starwood property. I wish you would be consistent!!
June 24, 2014
Rated 5 out of 5 by Jsalomone Exceeding Expectations
There are not enough good things I can say about my stay at this hotel. I was planning a special weekend and every staff member involved went above and beyond to help make my stay the best as possible!
Thank you SO much!!!
I will be returning shortly for another stay and I will be looking forward to it!!
June 29, 2014
Rated 2 out of 5 by Bodenf1 Good location but...
I come to NY about 6 times per year and always with a group. We usually stay at the Westin Times Square but decided to switch it up and try grand central. We are all so disappointed. There are 10 of us and over dinner, we all compared stories about something wrong with each of our rooms. Overall the rooms seem to lack the level of cleanliness we are accustomed to. My room has a terrible odor, and a few of my colleagues said their room smells of smoke.
This does not feel like a Westin.
February 17, 2014
Rated 5 out of 5 by SPGLoyal My Best Westin Experience Ever
I travel frequently for business, but I am extremely critical when I am taking my family on a vacation. I am easy going when I am by myself, but I want everything to be right if my family is with me. I purposely selected Westin Grand Central because it's not in the crowded Time Square area, but it's still within walking distance. Hotel location is convenient to both Fifth Ave shopping and to the theaters. The hotel is very well maintained, and the rooms are very modern and updated.
But what makes it even better is the pre-arrival email I received from Stephanie, Westin Experience Specialist. She answered all of my questions that I have for planning for my family's activities, and she also made sure that we get the room that is optimum for my family. She helped reduce the anxiety and pressure of traveling with two kids! :-) The extra effort and service provided by Westin Grand Central made this stay as one of my best experience with Westin ever!
June 4, 2014
Rated 1 out of 5 by unpleasedmember1 No more Westin for me!
Wow, what a bad experience!
First time i called and asked them where they were situated in Ny (I wanted to know what airport I should pick), she just gave me the name of the street! Woow like that tells me something!!!
All discussion with staff what of that type.
I sent them an email, telleing them that my BF was going to arrive ear;lier and to let him. Took the adress on the contact us page of their web site. It was a whole circus! They pretended to receiving anything. My Bf shoed them the email and all...They let him sit in the lobby from 4pm to 11pm! Really!
My transport company dropped me off at wrong Westin...staff just bounced me from one person to another when I asked to help me locate the right Westin...same way of doing things at the Grand central...
When check out time came along I asked what was the time at the hotel early during the day. The lady then asked me to become a member, I CLEARLY and REPEATEDLY said NO. Yep, you go it, she made me a member!!! I AGAIN cited to the man who check me out that I did NOT want to be a member...to no avail!
Concierge. Same thing. They just brush you off to another person...
Pillow where so big, it broke my neck.
No more Westin for me!
Hated, hated, hated it!
June 8, 2014
Rated 4 out of 5 by Chocteach62 Great location
Close to everything and easy access to transportation. I did ask 3 staff for directions during my stay and all 3 were honest enough to admit that they did not know!
June 29, 2014