Rated 3 out of 5 by Peachey78 Issues with staff
Found the woman at check in to be cold and unfriendly. Was not given 4pm check out. Called ahead and they said they would expedite to have room ready. Said they would call when it was. Never got a call and finally just came back and asked for room after 6pm. Most importantly, took shuttle for dinner. Was promised a ride back that evening. No one showed despite multiple calls. Had to get a red back with staff member from restaurant. Overall, nice property, but was underwhelmed with the experience.
August 18, 2014
Rated 5 out of 5 by tdhetrick The service is excellent and ALL staff were very helpful and friendly
I was very impressed with the excellent customer service and the ability of all staff to answer questions professionally and with a friendly demeanor. I enjoyed my stay and love the little extras the Westin does. i.e. gave me a map for a 3 mile run and the consierge was very helpful in setting up a day paddleboard trip for me and recommended excellent options for some shopping experiences. The restaurants limited menu was my only negative. Difficult if you aren't a seafoodie in the middle of Lobstah town!
August 13, 2014
Rated 4 out of 5 by bizi Hotel and staff were great, with one exception...
Had a great business stay (group meeting) - facilities and locale were nice and very convenient. Within walking distance of the Old Port/Commercial Street area, which allowed us to sample wonderful seafood and unique beverages.
Overall the hotel staff were friendly, courteous, and very helpful (Concierge & drivers in particular). At check-in, was sent to an already occupied room by a junior reception desk clerk; had to go back down with luggage to correct it with him, and a more senior clerk was a bit short responding to a couple of questions(she must have had a bad day?). he fixed the situation and all was fine. At checkout, went to ask for the shuttle to take two of us to the airport - requested time was accepted (same less than friendly clerk :\ )
Waited the hour in the lobby area, expecting to be notified when shuttle was ready; no notice was given and we almost missed it (she was at the front desk the whole time). There were apparently 2-3 others who did miss it to take them to the train station. The shuttle driver more than made up for it by getting us there with time to spare.
July 20, 2014
Rated 5 out of 5 by yankees13 Long Week End
The Westin is a new addition to the Starwwood chain, and is one of the nicest i have stayed at.
I checked in after midnight,and the front desk could not have been more cheerful and helpful for that late hour.
The free shuttle is one of the nicest amenities-by far.
The staff could not be more friendly or helpful, they really go the extra mile.
There are some many to thank ,
especially TYLER the front Desk Supervisor, he goes above and beyond.
They truly recognize your SPG status.
Keep up the great work.
August 11, 2014
Rated 2 out of 5 by jane1212 disappointed
I have to say the service was not good - i called to have somebody bring down my luggage and they never showed up and i had to take everything plus my baby down and load the car myself as there was nobody available to even help me load. On arrival at 6pm, my room wasn't ready and i was asked to wait - again not an easy thing to do with a baby. This is the service after being a platinum member. I can't imagine what it is otherwise.
August 19, 2014
Rated 5 out of 5 by Annie1981 New hotel downtown !
This hotel is gorgeos ! The best thing is the roof top lounge bar. The cocktail was fantastic !
September 1, 2014
Rated 4 out of 5 by RBFnyc33 This hotel has great service
Clean, comfortable, well-appointed. Location near lovely West End neighborhood, a bit far from Old Port, but hotel provides free shuttle service. We feel the daily fee for wifi is unseemly for a hotel of this caliber.
Breakfast at the hotel restaurant was excellent, especially the homemade ketchup and blueberry preserves!
Overall a place we would stay at again!
August 22, 2014
Rated 3 out of 5 by KPW2014 ok
We love Westins. It is great to have one in Portland. The staff needs a lot more training. Staff often answered questions with "I don't know." They didn't seem to know information or how to answer questions. They seem satisfied with saying "I don't know" to a guest. Spa was too expensive and treatment not worth the money and food was cold and no salt and pepper provided. Simply things ignored.
August 19, 2014
Rated 4 out of 5 by BarbfronCanada Noisy-and "nosy"- bathroom vents
On several occasions I overheard a conversation between a couple in another room through my bathroom vent. They were speaking quietly - I suspect they were in the bedroom rather than in the bathroom.... I could hear TV in the background and entire question-response type conversations. I only caught occasional words and not detail, but it did make me wonder if others in the hotel were hearing my conversations.
Friends at the same conference overhead very loud and explicit language from another room on several occasions.
I understand that $55m was spent on renovations - it is too bad that this detail escaped the planners.
Otherwise the facilities were great, staff helpful, beds super-comfy,etc.
April 30, 2014
Rated 2 out of 5 by stiksnbricks Glitches upon glitches
Firstly, I was twice denied access to my room. The "key" did not open the door. Secondly, the bartenders in the lovely roof top lounge are distinterested in service. Thirdly, the valet service is just AWFULLY slow.
August 25, 2014
Rated 3 out of 5 by Maddie15 Overpriced
The hotel was lovely but I found it to be more expensive than hotels in much larger cities. The price of the room was large enough that I didn't feel the additional hefty fee for parking was warranted and they even charge for wifi (something most places are now offering free). It rained almost the entire time and they had no umbrellas or ponchos to lend and the complimentary shuttle was never actually available. Not planning to return.
August 9, 2014
Rated 5 out of 5 by BostonTraveller Fabulous and Helpful Staff
I wanted to acknowledge the front desk staff, valet and doormen who were very helpful during check in and check out. Recommendations on breakfast places representing "truly Portland" experience were excellent. Sitting in the lobby area - the doorman who greeted me earlier in the morning even checked if there was anything he could do. This reflects on management focus on customer service!!!
Notable as well were the wait staff in your 15th floor resto who volunteered to help me bring down the beverage I purchased back to the room.
BTW, points and price option for SPG is really worth it.
April 21, 2014
Rated 5 out of 5 by TravelJimbo Great Stay in Portland Area!
If you want to see downtown Portland from the best jump-off point, stay here. Close to Congress street and many of the restaurants and shops, the Westin was great to us on our vacation! Staff are incredible and go the extra mile. Kid friendly, very clean and modern, great amenities. Wish the had a pool, but that is ok. We loved it!
August 18, 2014
Rated 5 out of 5 by Cirrus4 Bathroom Amenities
The bathroom shower soap was not appropriate for the type of shower holder; it kept falling thru the soap rack; also hardly lasted thru one shower
August 25, 2014
Rated 5 out of 5 by Dick59 Our most welcome hotel exprerience!!!
From the moment we step foot in the entrance(met by a most courteous and helpful valet)to the short walk to the front desk(where we were greeted immediately by a smile) the entire experience was excellent. Well appointed, clean rooms, which were very spacious. Highly recommend this hotel.
August 19, 2014
Rated 5 out of 5 by manatee73 Great Location
This hotel was easy access from Portland Jetport. Easy walk to downtown Portland waterfront. Room was large, clean, and air conditioning worked great, as my husband loves it cold! No issues at all with the room.
August 18, 2014
Rated 5 out of 5 by Morgan69 Just one problem!!!
It took 1 hour and 15 minutes to complete the entire check out process. It was apparent that staffing ( or lack there of) was the issue. We will return in hopes that this will not happen again. A beautiful facility with staff that excel in the hospitality business!
August 15, 2014
Rated 4 out of 5 by attymom Great Proximity to Museums, Restaurants
Comfortable bed and great shower made for a relaxing stay. I was disappointed by the cheaply made, uncomfortable reading chair in the room. Enjoyed the proximity to the Portland Museum of Art. C2 had delicious food and drinks at reasonable prices for happy hour.
August 15, 2014
Rated 5 out of 5 by GinaB817 Excellent customer service and good location
The Westin Portland was extremely helpful and friendly during each interaction. The front desk staff was helpful with restaurant suggestions and with any questions we had about things to do and how to get around Portland.
The front door and valet staff were also very friendly. They always greeted us with a smile. They let us know to expect it to be busy the next day because of three wedding parties leaving. They suggested we send a text for our car 45 minutes in advance. These types of suggestions save a person time and waiting while on vacation.
This is a really nice hotel - well kept and modern. It is conveniently located in Portland as well.
We had a few drinks at the bar and they were really good. The bartender was very friendly.
Overall, I would recommend this hotel.
June 30, 2014
Rated 5 out of 5 by CTSTKJK Newest, latest
This hotel was the newest in town and I wanted to try it. Design features and modern touches abound. Very secure with the latest digital technology.
Some bullet points:
Two staff members were extremely conscientious and proactive -others should take their cue.
No problem is not a appropriate responce and hesitating waiting for a tip is not how a valet attendant should operate.
A pool or something similar would have been nice.
Room had great views of the water.
Near Starbucks and Marcy's (tremendous breakfast place), but 1/2 mile from Commercial St.
April 21, 2014
Rated 4 out of 5 by Gipped Westin Portland, ME
We had a "bay view room". We didn't realize that the bay was a mile from the hotel. I thought we would be on the water.
We also has to wait for 1-1/5 hours for our baggage after check in. Our baggage was lost somehow. Fortunately the valet came to the rescue and found our bags.
August 8, 2014
Rated 2 out of 5 by Dave19 Not a nice neighborhood
I had high expectations for a newly renovated Westin with a rooftop bar in Portland. Unfortunately, the hotel fell short - the room was comfortable but the bathroom smelled like bleach, the valet parking situation was awful, the rooftop bar was indoor only and the neighborhood was a pretty sketchy....
August 6, 2014
Rated 3 out of 5 by cme220h Room fine, but............
Room comfortable Did allow early check-in but no late check out. Over all experience was not up to Westin standards. Portland has a lot of opportunities for improvement. Service was either hit or miss.
Valet parking in particular. In-room amenities and details need to be addressed.
August 5, 2014
Rated 5 out of 5 by HJS77 Remarkable Eastland makeover
Westin has done an incredible remodel of the classic Eastland Hotel. Every aspect done with the highest quality materials and meticulous workmanship. Design and decorations most tasteful. Staff most attentive. A real gem in a great Portland location. Complementary valet service takes you anywhere & picks you up later. Do not miss the 15th floor lounge.
July 30, 2014
Rated 1 out of 5 by LynneJ Will not be back
The main reason why I will not return to the Westin Portland is the lack of free WiFi. This is the first time I have stayed at a hotel that does not provide free WiFi. These are not discount room rates; for what is being charged, free WiFi should be provided.
Parking - I think the cost for parking is too high. $19 to self-park and $24 for valet parking. The cost should be included in the cost of the room.
In the refrigerator there were three bottles of water. Two were free and one had a $4 price tag on it. They should not put the bottle with a cost in the refrigerator; let someone call and order it if needed.
Complete lack of communication - The people at the front desk do not explain how the elevator works and that you need to scan your room key before you can push the floor button. Unless you have someone else in the elevator who knows this, you have no idea what to do. There were multiple people we explained this to so it appeared that nobody was being told. The front desk also does not tell you about the option to skip having house keeping. By the time we found the information in the room, it was too late.
Heating/cooling system - fan kept blowing even when the room had reached the temperature set. We had to just keep turning it off. Not a big problem in August but would be in the winter.
No TV guide in the room to tell what the channels are.
Ran out of toilet paper (even though we did not opt out of house keeping). Luckily there are rest rooms on the floor near the elevator so I was able to go there and get some.
Ran out of body wash. When the initial bottle was started, a backup was not provided.
The free shuttle is a nice service although you do not need to use it very often.
For a hotel like this with these rates, I would expect to have services like WiFi and parking included in the room rate.
August 20, 2014
Rated 5 out of 5 by Sandra143 Everything was exceptional !
I just can not express how perfect every little thing about the Westin Portland Harborview was. Every single employee we encountered was focused on making our experience exceptional. Our every need was met. I am so happy that our daughter choose the Westin for her family to say. As stressful as the wedding was the staff at the Westin was there to assist not only with a smile but a true desire to make our stay pleasant came through in their attitude. Our entire family thanks you all !!
June 23, 2014
Rated 4 out of 5 by Ryan0013 Hotel is great, the website is misleading
We had a great stay. The room is perfect, the bar on the roof is top notch, and the staff was mostly exceptional. Our only issue is the website. We bought a "deal," only to get to the hotel to see that we didn't get all we thought. The agent who checked us in told us that "the website is sometimes misleading," yet wouldn't correct our issue.
July 27, 2014
Rated 5 out of 5 by Rocknrunnr 2014 Beach 2 Beacon
Have stayed all over Portland for the last 17 years while attending this event. Glad there is finally a good Starwood property available. Excellent location and if not required to make the drive to Cape Elizabeth, a car would not be necessary.
August 4, 2014
Rated 5 out of 5 by Patrick54 Excellent Hotel and Excellent Staff
We stayed at the Portland Harborview on Friday evening January 3. Staff were outstanding in all respects! We stay at many top hotels and the remodeling of the old Eastland Hotel has been superbly completed.The Top of the East Lounge was a special experience, and what a view!
We cannot say enough about the wonderful hotel staff - they are very professional and extremely well trained. The shuttle service took us to and from the Old Port and to our favorite offsite restaurant for dinner, even with the substantial snowfall Portland received.
January 5, 2014
Rated 3 out of 5 by rower52 Not what I expected
I was directed to the Westin as part of a conference. The hotel is nice and it is clean. I felt the forced valet parking for $24/ day was a bit over the top. The window and window ledge were filthy with dirt and water stains from an apparent leak. The HVAC vent blew directly at the head of the bed and was too much. I adjusted it myself. A simple breakfast cost $38.00. I could not believe it cost $10/day for WiFi! Overall it was pretty pretentious. As a public servant, spending tax payers money, I will stay elsewhere next time.
April 14, 2014