ウェスティン・ポートランドハーバーヴュー

  • アメリカ合衆国
  • 04101
  • メイン,
  • ポートランド
  • 157 High Street
  • マップ

空室状況&料金

閉じる

お子様/1室

この情報をご提供いただくことで、お客様のご宿泊に最適な客室を探して、ご到着に備えて客室を準備することができます。

折り畳み式ベッドと追加人数料金については、客室規約と詳細情報をご覧ください。

年齢条件ポリシー

お部屋のご予約およびチェックインは、写真入りの身分証明書をお持ちの21歳以上のお客様に限定させていただきます。

Rated 4.1 out of 5 by 144 reviewers.
Rated 4 out of 5 by Just Not What Expected Hotel charged more for Harborview. However, this view was so narrow and through another building, that did not think that it was an 'upgrade'. Room not ready until 3:30 p.m. or after, and the staff seemed put off when we inquired at 3 p.m. for our room. Not a great check-in experience. Restaurant C2 was over-priced. September 18, 2014
Rated 4 out of 5 by Noisy-and "nosy"- bathroom vents On several occasions I overheard a conversation between a couple in another room through my bathroom vent. They were speaking quietly - I suspect they were in the bedroom rather than in the bathroom.... I could hear TV in the background and entire question-response type conversations. I only caught occasional words and not detail, but it did make me wonder if others in the hotel were hearing my conversations. Friends at the same conference overhead very loud and explicit language from another room on several occasions. I understand that $55m was spent on renovations - it is too bad that this detail escaped the planners. Otherwise the facilities were great, staff helpful, beds super-comfy,etc. April 30, 2014
Rated 4 out of 5 by Hotel and staff were great, with one exception... Had a great business stay (group meeting) - facilities and locale were nice and very convenient. Within walking distance of the Old Port/Commercial Street area, which allowed us to sample wonderful seafood and unique beverages. Overall the hotel staff were friendly, courteous, and very helpful (Concierge & drivers in particular). At check-in, was sent to an already occupied room by a junior reception desk clerk; had to go back down with luggage to correct it with him, and a more senior clerk was a bit short responding to a couple of questions(she must have had a bad day?). he fixed the situation and all was fine. At checkout, went to ask for the shuttle to take two of us to the airport - requested time was accepted (same less than friendly clerk :\ ) Waited the hour in the lobby area, expecting to be notified when shuttle was ready; no notice was given and we almost missed it (she was at the front desk the whole time). There were apparently 2-3 others who did miss it to take them to the train station. The shuttle driver more than made up for it by getting us there with time to spare. July 20, 2014
Rated 5 out of 5 by Fabulous and Helpful Staff I wanted to acknowledge the front desk staff, valet and doormen who were very helpful during check in and check out. Recommendations on breakfast places representing "truly Portland" experience were excellent. Sitting in the lobby area - the doorman who greeted me earlier in the morning even checked if there was anything he could do. This reflects on management focus on customer service!!! Notable as well were the wait staff in your 15th floor resto who volunteered to help me bring down the beverage I purchased back to the room. BTW, points and price option for SPG is really worth it. April 21, 2014
Rated 5 out of 5 by This hotel has all the right stuff!!! Nice place to stay and newly renovated to a luxury Hotel with all of the amenities. The beds are so comfy too .... best night's sleep ever!!!!! Location, location, location......it's Centrally located to all of the great sights of Downtown Portland. The old Top of the East is now a great gathering place to just relax and take in the gorgeous views with good food, a glass of wine and all of your friends. September 6, 2014
Rated 3 out of 5 by not the best visit We have stayed at this hotel several times and it has been wonderful. This time it feel short in several ways. We had a room and all we herd was the elevator coming up and down did not sleep well at all. I called down and they had no open rooms. They offered nothing even though I had called. We also had called for the car 25 min in advance and still waited a extra 20 min on top of that. This property was overwhelmed by the amount of people.. Its a wonderful property. I think its having a learning curve. August 18, 2014
Rated 3 out of 5 by Not the best for small children Stayed at the Westin while in town for a conference. This was my first time in Portland and really loved the city. The westin was not my first hotel choice as the conference I was attending was being held in another close by hotel but it was already fully booked. I bring my son (who is currently 2.5 yrs )and my mom with me to all conferences and this was no exception. Upon entering our room we were disappointed to discover it had no bath-tub so no place to bath my little guy for our entire stay. Also no pool to take him to for fun during the day/evening. Had a beautiful dinner on our first night there (very expensive but worth it cause everything was wonderful) but the following morning we went down for breakfast and had to send everything back multiple times (toast burnt to a crisp, sausage not cooked, etc) and were very disappointed. Had to go out to get my son something else later cause he didn't eat anything so was hungry. The hotel seemed very business oriented so might be fine for people travelling alone but the cost per night the value was just not there. That being said all of the staff were excellent, especially the concierge who also had young children. He was great with my son and told my mom all of the great spots to go. He even got us a stroller to use during our stay as I decided not to bring mine then wished I had. September 22, 2014
Rated 3 out of 5 by Issues with staff Found the woman at check in to be cold and unfriendly. Was not given 4pm check out. Called ahead and they said they would expedite to have room ready. Said they would call when it was. Never got a call and finally just came back and asked for room after 6pm. Most importantly, took shuttle for dinner. Was promised a ride back that evening. No one showed despite multiple calls. Had to get a red back with staff member from restaurant. Overall, nice property, but was underwhelmed with the experience. August 18, 2014
Rated 5 out of 5 by The service is excellent and ALL staff were very helpful and friendly I was very impressed with the excellent customer service and the ability of all staff to answer questions professionally and with a friendly demeanor. I enjoyed my stay and love the little extras the Westin does. i.e. gave me a map for a 3 mile run and the consierge was very helpful in setting up a day paddleboard trip for me and recommended excellent options for some shopping experiences. The restaurants limited menu was my only negative. Difficult if you aren't a seafoodie in the middle of Lobstah town! August 13, 2014
Rated 5 out of 5 by Long Week End The Westin is a new addition to the Starwwood chain, and is one of the nicest i have stayed at. I checked in after midnight,and the front desk could not have been more cheerful and helpful for that late hour. The free shuttle is one of the nicest amenities-by far. The staff could not be more friendly or helpful, they really go the extra mile. There are some many to thank , especially TYLER the front Desk Supervisor, he goes above and beyond. They truly recognize your SPG status. Keep up the great work. August 11, 2014
Rated 4 out of 5 by Fine - but beware of some noise Newly renovated hotel close to city center (Arts district). Being platinum members, we were upgraded to a nice city-view suite on the 14th floor. Everything feels new and fresh, and the location did not feel seedy at all (like some other reviews have mentioned). Chose breakfast as my platinum amenity, and it was fantastic: “Eat whatever you like from the menu.” Possibly the best platinum breakfast in the US this year. That is how you should reward loyalty. Nice fitness center, but no pool. A couple of concerns: - Many rooms face High St and/or Commercial St. I am not sure if the renovations included the room windows, but traffic noise was very noticeable for such a small city. - Toilet plumbing was airplane-style, very effective but very loud. We could always hear our neighbor flushing – and it woke us up on the last day. All in all a nice hotel, but the noise issues will make me think twice about booking this hotel again for a holiday. For business (when you have to get up early), it is very nice. September 10, 2014
Rated 4 out of 5 by Pleasant stay Attended a conference facilities were convenient and comfortable, banquet food was good and the hotel room pleasant; staff was extremely helpful! September 15, 2014
Rated 2 out of 5 by disappointed I have to say the service was not good - i called to have somebody bring down my luggage and they never showed up and i had to take everything plus my baby down and load the car myself as there was nobody available to even help me load. On arrival at 6pm, my room wasn't ready and i was asked to wait - again not an easy thing to do with a baby. This is the service after being a platinum member. I can't imagine what it is otherwise. August 19, 2014
Rated 5 out of 5 by Newest, latest This hotel was the newest in town and I wanted to try it. Design features and modern touches abound. Very secure with the latest digital technology. Some bullet points: Two staff members were extremely conscientious and proactive -others should take their cue. No problem is not a appropriate responce and hesitating waiting for a tip is not how a valet attendant should operate. A pool or something similar would have been nice. Room had great views of the water. Near Starbucks and Marcy's (tremendous breakfast place), but 1/2 mile from Commercial St. April 21, 2014
Rated 3 out of 5 by ok We love Westins. It is great to have one in Portland. The staff needs a lot more training. Staff often answered questions with "I don't know." They didn't seem to know information or how to answer questions. They seem satisfied with saying "I don't know" to a guest. Spa was too expensive and treatment not worth the money and food was cold and no salt and pepper provided. Simply things ignored. August 19, 2014
Rated 4 out of 5 by This hotel has great service Clean, comfortable, well-appointed. Location near lovely West End neighborhood, a bit far from Old Port, but hotel provides free shuttle service. We feel the daily fee for wifi is unseemly for a hotel of this caliber. Breakfast at the hotel restaurant was excellent, especially the homemade ketchup and blueberry preserves! Overall a place we would stay at again! August 22, 2014
Rated 3 out of 5 by Overpriced The hotel was lovely but I found it to be more expensive than hotels in much larger cities. The price of the room was large enough that I didn't feel the additional hefty fee for parking was warranted and they even charge for wifi (something most places are now offering free). It rained almost the entire time and they had no umbrellas or ponchos to lend and the complimentary shuttle was never actually available. Not planning to return. August 9, 2014
Rated 5 out of 5 by Excellent customer service and good location The Westin Portland was extremely helpful and friendly during each interaction. The front desk staff was helpful with restaurant suggestions and with any questions we had about things to do and how to get around Portland. The front door and valet staff were also very friendly. They always greeted us with a smile. They let us know to expect it to be busy the next day because of three wedding parties leaving. They suggested we send a text for our car 45 minutes in advance. These types of suggestions save a person time and waiting while on vacation. This is a really nice hotel - well kept and modern. It is conveniently located in Portland as well. We had a few drinks at the bar and they were really good. The bartender was very friendly. Overall, I would recommend this hotel. June 30, 2014
Rated 5 out of 5 by Excellent Hotel and Excellent Staff We stayed at the Portland Harborview on Friday evening January 3. Staff were outstanding in all respects! We stay at many top hotels and the remodeling of the old Eastland Hotel has been superbly completed.The Top of the East Lounge was a special experience, and what a view! We cannot say enough about the wonderful hotel staff - they are very professional and extremely well trained. The shuttle service took us to and from the Old Port and to our favorite offsite restaurant for dinner, even with the substantial snowfall Portland received. January 5, 2014
Rated 3 out of 5 by Not what I expected I was directed to the Westin as part of a conference. The hotel is nice and it is clean. I felt the forced valet parking for $24/ day was a bit over the top. The window and window ledge were filthy with dirt and water stains from an apparent leak. The HVAC vent blew directly at the head of the bed and was too much. I adjusted it myself. A simple breakfast cost $38.00. I could not believe it cost $10/day for WiFi! Overall it was pretty pretentious. As a public servant, spending tax payers money, I will stay elsewhere next time. April 14, 2014
Rated 5 out of 5 by Great Stay in Portland Area! If you want to see downtown Portland from the best jump-off point, stay here. Close to Congress street and many of the restaurants and shops, the Westin was great to us on our vacation! Staff are incredible and go the extra mile. Kid friendly, very clean and modern, great amenities. Wish the had a pool, but that is ok. We loved it! August 18, 2014
Rated 5 out of 5 by New hotel downtown ! This hotel is gorgeos ! The best thing is the roof top lounge bar. The cocktail was fantastic ! September 1, 2014
Rated 2 out of 5 by Glitches upon glitches Firstly, I was twice denied access to my room. The "key" did not open the door. Secondly, the bartenders in the lovely roof top lounge are distinterested in service. Thirdly, the valet service is just AWFULLY slow. August 25, 2014
Rated 5 out of 5 by Everything was exceptional ! I just can not express how perfect every little thing about the Westin Portland Harborview was. Every single employee we encountered was focused on making our experience exceptional. Our every need was met. I am so happy that our daughter choose the Westin for her family to say. As stressful as the wedding was the staff at the Westin was there to assist not only with a smile but a true desire to make our stay pleasant came through in their attitude. Our entire family thanks you all !! June 23, 2014
Rated 5 out of 5 by Our most welcome hotel exprerience!!! From the moment we step foot in the entrance(met by a most courteous and helpful valet)to the short walk to the front desk(where we were greeted immediately by a smile) the entire experience was excellent. Well appointed, clean rooms, which were very spacious. Highly recommend this hotel. August 19, 2014
Rated 3 out of 5 by New Hotel Needs Some Warmth The new Westin in Portland, Maine hasn't found its groove yet. It is well-appointed, but has no personality. It could be anywhere, or any institution including a modern assisted living facility. It doesn't highlight Portland, especially the museum and downtown area. It feels upscale-ish, but is not particularly welcoming. The staff was professional and caring. It's the hotel design /decor that needs to be more inviting. Wifi, local magazines, art, shopping, restaurant info should be offered. June 6, 2014
Rated 5 out of 5 by Bathroom Amenities The bathroom shower soap was not appropriate for the type of shower holder; it kept falling thru the soap rack; also hardly lasted thru one shower August 25, 2014
Rated 5 out of 5 by Just one problem!!! It took 1 hour and 15 minutes to complete the entire check out process. It was apparent that staffing ( or lack there of) was the issue. We will return in hopes that this will not happen again. A beautiful facility with staff that excel in the hospitality business! August 15, 2014
Rated 4 out of 5 by Great Proximity to Museums, Restaurants Comfortable bed and great shower made for a relaxing stay. I was disappointed by the cheaply made, uncomfortable reading chair in the room. Enjoyed the proximity to the Portland Museum of Art. C2 had delicious food and drinks at reasonable prices for happy hour. August 15, 2014
Rated 5 out of 5 by Great Location This hotel was easy access from Portland Jetport. Easy walk to downtown Portland waterfront. Room was large, clean, and air conditioning worked great, as my husband loves it cold! No issues at all with the room. August 18, 2014
<<prev 2 3 4 5 6 next>>