Rated 4 out of 5 by bizi Hotel and staff were great, with one exception...
Had a great business stay (group meeting) - facilities and locale were nice and very convenient. Within walking distance of the Old Port/Commercial Street area, which allowed us to sample wonderful seafood and unique beverages.
Overall the hotel staff were friendly, courteous, and very helpful (Concierge & drivers in particular). At check-in, was sent to an already occupied room by a junior reception desk clerk; had to go back down with luggage to correct it with him, and a more senior clerk was a bit short responding to a couple of questions(she must have had a bad day?). he fixed the situation and all was fine. At checkout, went to ask for the shuttle to take two of us to the airport - requested time was accepted (same less than friendly clerk :\ )
Waited the hour in the lobby area, expecting to be notified when shuttle was ready; no notice was given and we almost missed it (she was at the front desk the whole time). There were apparently 2-3 others who did miss it to take them to the train station. The shuttle driver more than made up for it by getting us there with time to spare.
July 20, 2014
Rated 5 out of 5 by Kaysie Westin Portland
The newly remodeled hotel made my short trip to Portland a special time. The room was beautiful. I'd like to have that bed at home.
The service was excellent. I hope to visit again some time in the future.
September 26, 2014
Rated 5 out of 5 by BostonTraveller Fabulous and Helpful Staff
I wanted to acknowledge the front desk staff, valet and doormen who were very helpful during check in and check out. Recommendations on breakfast places representing "truly Portland" experience were excellent. Sitting in the lobby area - the doorman who greeted me earlier in the morning even checked if there was anything he could do. This reflects on management focus on customer service!!!
Notable as well were the wait staff in your 15th floor resto who volunteered to help me bring down the beverage I purchased back to the room.
BTW, points and price option for SPG is really worth it.
April 21, 2014
Rated 4 out of 5 by Oleyoldie Just Not What Expected
Hotel charged more for Harborview. However, this view was so narrow and through another building, that did not think that it was an 'upgrade'. Room not ready until 3:30 p.m. or after, and the staff seemed put off when we inquired at 3 p.m. for our room. Not a great check-in experience.
Restaurant C2 was over-priced.
September 18, 2014
Rated 3 out of 5 by cyn64 not the best visit
We have stayed at this hotel several times and it has been wonderful. This time it feel short in several ways. We had a room and all we herd was the elevator coming up and down did not sleep well at all. I called down and they had no open rooms. They offered nothing even though I had called. We also had called for the car 25 min in advance and still waited a extra 20 min on top of that. This property was overwhelmed by the amount of people.. Its a wonderful property. I think its having a learning curve.
August 18, 2014
Rated 3 out of 5 by Peachey78 Issues with staff
Found the woman at check in to be cold and unfriendly. Was not given 4pm check out. Called ahead and they said they would expedite to have room ready. Said they would call when it was. Never got a call and finally just came back and asked for room after 6pm. Most importantly, took shuttle for dinner. Was promised a ride back that evening. No one showed despite multiple calls. Had to get a red back with staff member from restaurant. Overall, nice property, but was underwhelmed with the experience.
August 18, 2014
Rated 5 out of 5 by Jerzee60 This hotel has all the right stuff!!!
Nice place to stay and newly renovated to a luxury Hotel with all of the amenities. The beds are so comfy too .... best night's sleep ever!!!!!
Location, location, location......it's Centrally located to all of the great sights of Downtown Portland.
The old Top of the East is now a great gathering place to just relax and take in the gorgeous views with good food, a glass of wine and all of your friends.
September 6, 2014
Rated 5 out of 5 by tdhetrick The service is excellent and ALL staff were very helpful and friendly
I was very impressed with the excellent customer service and the ability of all staff to answer questions professionally and with a friendly demeanor. I enjoyed my stay and love the little extras the Westin does. i.e. gave me a map for a 3 mile run and the consierge was very helpful in setting up a day paddleboard trip for me and recommended excellent options for some shopping experiences. The restaurants limited menu was my only negative. Difficult if you aren't a seafoodie in the middle of Lobstah town!
August 13, 2014
Rated 5 out of 5 by yankees13 Long Week End
The Westin is a new addition to the Starwwood chain, and is one of the nicest i have stayed at.
I checked in after midnight,and the front desk could not have been more cheerful and helpful for that late hour.
The free shuttle is one of the nicest amenities-by far.
The staff could not be more friendly or helpful, they really go the extra mile.
There are some many to thank ,
especially TYLER the front Desk Supervisor, he goes above and beyond.
They truly recognize your SPG status.
Keep up the great work.
August 11, 2014
Rated 3 out of 5 by SPdvm Not the best for small children
Stayed at the Westin while in town for a conference. This was my first time in Portland and really loved the city. The westin was not my first hotel choice as the conference I was attending was being held in another close by hotel but it was already fully booked.
I bring my son (who is currently 2.5 yrs )and my mom with me to all conferences and this was no exception. Upon entering our room we were disappointed to discover it had no bath-tub so no place to bath my little guy for our entire stay. Also no pool to take him to for fun during the day/evening.
Had a beautiful dinner on our first night there (very expensive but worth it cause everything was wonderful) but the following morning we went down for breakfast and had to send everything back multiple times (toast burnt to a crisp, sausage not cooked, etc) and were very disappointed. Had to go out to get my son something else later cause he didn't eat anything so was hungry. The hotel seemed very business oriented so might be fine for people travelling alone but the cost per night the value was just not there.
That being said all of the staff were excellent, especially the concierge who also had young children. He was great with my son and told my mom all of the great spots to go. He even got us a stroller to use during our stay as I decided not to bring mine then wished I had.
September 22, 2014
Rated 5 out of 5 by CTSTKJK Newest, latest
This hotel was the newest in town and I wanted to try it. Design features and modern touches abound. Very secure with the latest digital technology.
Some bullet points:
Two staff members were extremely conscientious and proactive -others should take their cue.
No problem is not a appropriate responce and hesitating waiting for a tip is not how a valet attendant should operate.
A pool or something similar would have been nice.
Room had great views of the water.
Near Starbucks and Marcy's (tremendous breakfast place), but 1/2 mile from Commercial St.
April 21, 2014
Rated 4 out of 5 by jechho Fine - but beware of some noise
Newly renovated hotel close to city center (Arts district). Being platinum members, we were upgraded to a nice city-view suite on the 14th floor. Everything feels new and fresh, and the location did not feel seedy at all (like some other reviews have mentioned).
Chose breakfast as my platinum amenity, and it was fantastic: “Eat whatever you like from the menu.” Possibly the best platinum breakfast in the US this year. That is how you should reward loyalty.
Nice fitness center, but no pool.
A couple of concerns:
- Many rooms face High St and/or Commercial St. I am not sure if the renovations included the room windows, but traffic noise was very noticeable for such a small city.
- Toilet plumbing was airplane-style, very effective but very loud. We could always hear our neighbor flushing – and it woke us up on the last day.
All in all a nice hotel, but the noise issues will make me think twice about booking this hotel again for a holiday. For business (when you have to get up early), it is very nice.
September 10, 2014
Rated 4 out of 5 by Mallard102 Pleasant stay
Attended a conference facilities were convenient and comfortable, banquet food was good and the hotel room pleasant; staff was extremely helpful!
September 15, 2014
Rated 2 out of 5 by jane1212 disappointed
I have to say the service was not good - i called to have somebody bring down my luggage and they never showed up and i had to take everything plus my baby down and load the car myself as there was nobody available to even help me load. On arrival at 6pm, my room wasn't ready and i was asked to wait - again not an easy thing to do with a baby. This is the service after being a platinum member. I can't imagine what it is otherwise.
August 19, 2014
Rated 5 out of 5 by Patrick54 Excellent Hotel and Excellent Staff
We stayed at the Portland Harborview on Friday evening January 3. Staff were outstanding in all respects! We stay at many top hotels and the remodeling of the old Eastland Hotel has been superbly completed.The Top of the East Lounge was a special experience, and what a view!
We cannot say enough about the wonderful hotel staff - they are very professional and extremely well trained. The shuttle service took us to and from the Old Port and to our favorite offsite restaurant for dinner, even with the substantial snowfall Portland received.
January 5, 2014
Rated 5 out of 5 by GinaB817 Excellent customer service and good location
The Westin Portland was extremely helpful and friendly during each interaction. The front desk staff was helpful with restaurant suggestions and with any questions we had about things to do and how to get around Portland.
The front door and valet staff were also very friendly. They always greeted us with a smile. They let us know to expect it to be busy the next day because of three wedding parties leaving. They suggested we send a text for our car 45 minutes in advance. These types of suggestions save a person time and waiting while on vacation.
This is a really nice hotel - well kept and modern. It is conveniently located in Portland as well.
We had a few drinks at the bar and they were really good. The bartender was very friendly.
Overall, I would recommend this hotel.
June 30, 2014
Rated 3 out of 5 by KPW2014 ok
We love Westins. It is great to have one in Portland. The staff needs a lot more training. Staff often answered questions with "I don't know." They didn't seem to know information or how to answer questions. They seem satisfied with saying "I don't know" to a guest. Spa was too expensive and treatment not worth the money and food was cold and no salt and pepper provided. Simply things ignored.
August 19, 2014
Rated 3 out of 5 by Maddie15 Overpriced
The hotel was lovely but I found it to be more expensive than hotels in much larger cities. The price of the room was large enough that I didn't feel the additional hefty fee for parking was warranted and they even charge for wifi (something most places are now offering free). It rained almost the entire time and they had no umbrellas or ponchos to lend and the complimentary shuttle was never actually available. Not planning to return.
August 9, 2014
Rated 3 out of 5 by rower52 Not what I expected
I was directed to the Westin as part of a conference. The hotel is nice and it is clean. I felt the forced valet parking for $24/ day was a bit over the top. The window and window ledge were filthy with dirt and water stains from an apparent leak. The HVAC vent blew directly at the head of the bed and was too much. I adjusted it myself. A simple breakfast cost $38.00. I could not believe it cost $10/day for WiFi! Overall it was pretty pretentious. As a public servant, spending tax payers money, I will stay elsewhere next time.
April 14, 2014
Rated 4 out of 5 by RBFnyc33 This hotel has great service
Clean, comfortable, well-appointed. Location near lovely West End neighborhood, a bit far from Old Port, but hotel provides free shuttle service. We feel the daily fee for wifi is unseemly for a hotel of this caliber.
Breakfast at the hotel restaurant was excellent, especially the homemade ketchup and blueberry preserves!
Overall a place we would stay at again!
August 22, 2014
Rated 5 out of 5 by Sandra143 Everything was exceptional !
I just can not express how perfect every little thing about the Westin Portland Harborview was. Every single employee we encountered was focused on making our experience exceptional. Our every need was met. I am so happy that our daughter choose the Westin for her family to say. As stressful as the wedding was the staff at the Westin was there to assist not only with a smile but a true desire to make our stay pleasant came through in their attitude. Our entire family thanks you all !!
June 23, 2014
Rated 3 out of 5 by NYC10023 New Hotel Needs Some Warmth
The new Westin in Portland, Maine hasn't found its groove yet. It is well-appointed, but has no personality. It could be anywhere, or any institution including a modern assisted living facility. It doesn't highlight Portland, especially the museum and downtown area. It feels upscale-ish, but is not particularly welcoming. The staff was professional and caring. It's the hotel design /decor that needs to be more inviting. Wifi, local magazines, art, shopping, restaurant info should be offered.
June 6, 2014
Rated 5 out of 5 by TravelJimbo Great Stay in Portland Area!
If you want to see downtown Portland from the best jump-off point, stay here. Close to Congress street and many of the restaurants and shops, the Westin was great to us on our vacation! Staff are incredible and go the extra mile. Kid friendly, very clean and modern, great amenities. Wish the had a pool, but that is ok. We loved it!
August 18, 2014
Rated 5 out of 5 by Annie1981 New hotel downtown !
This hotel is gorgeos ! The best thing is the roof top lounge bar. The cocktail was fantastic !
September 1, 2014
Rated 5 out of 5 by Dick59 Our most welcome hotel exprerience!!!
From the moment we step foot in the entrance(met by a most courteous and helpful valet)to the short walk to the front desk(where we were greeted immediately by a smile) the entire experience was excellent. Well appointed, clean rooms, which were very spacious. Highly recommend this hotel.
August 19, 2014
Rated 2 out of 5 by stiksnbricks Glitches upon glitches
Firstly, I was twice denied access to my room. The "key" did not open the door. Secondly, the bartenders in the lovely roof top lounge are distinterested in service. Thirdly, the valet service is just AWFULLY slow.
August 25, 2014
Rated 5 out of 5 by Cirrus4 Bathroom Amenities
The bathroom shower soap was not appropriate for the type of shower holder; it kept falling thru the soap rack; also hardly lasted thru one shower
August 25, 2014
Rated 5 out of 5 by Morgan69 Just one problem!!!
It took 1 hour and 15 minutes to complete the entire check out process. It was apparent that staffing ( or lack there of) was the issue. We will return in hopes that this will not happen again. A beautiful facility with staff that excel in the hospitality business!
August 15, 2014
Rated 4 out of 5 by attymom Great Proximity to Museums, Restaurants
Comfortable bed and great shower made for a relaxing stay. I was disappointed by the cheaply made, uncomfortable reading chair in the room. Enjoyed the proximity to the Portland Museum of Art. C2 had delicious food and drinks at reasonable prices for happy hour.
August 15, 2014
Rated 5 out of 5 by Eastcoasta Heavenly
The former Eastland hotel was dated and drab. Now it truly reflects a high-end hotel. Top of the East is modern and the staff was plentiful. Bellhops were super helpful with forgotten items in the car as well as phone chargers. Akari experience (blueberry scrub) was to die for. The view of the parking garage left little to be desired but my fault for not upgrading. Check in was a little slow and they were not able to accommodate an early check in. But overall, a wonderful stay.
March 24, 2014