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Guests must be 21 years or older to check-in.  Minors must be accompanied by an adult at all times.

Rated 4 out of 5 by 98 reviewers.
Rated 4 out of 5 by Hotel has great location and staff The staff and overall hotel is very well trained and responsive. Rooms are well done and spacious. It is literally right across from my favorite "Steak House" Vic & Anthony's. The one thing I wish they would change is to make the room A/C work more effectively . They have a large comforter on the bed and a room that won't go below 75 degrees. so you wake up repeatedly to being to warm! If the ceiling fan is on, then you can't do without a wind break, turn it off and you are stuff and hot. Overall a serious problem for a good nights rest. We enjoyed the restaurant and hotel in general, but probably won't stay there again. February 10, 2014
Rated 3 out of 5 by Frustrating The hotel is nice but there were too many incidents during my one night stay: - they delivered a half bottle of white wine from 2007, which by definition has gone bad - waited 25 minutes for a treadmill to open up. Brand new hotel and there are six cardio machines total (three treadmills) January 23, 2014
Rated 5 out of 5 by Perfect location. Great service Location cannot be surpassed for baseball games at Minute Maid Park. Hotel feels like an extension of the baseball park. Concierge service was superb. We had a sick child and needed an urgent care clinic. The concierge found one that was open and gave us directions. August 5, 2014
Rated 5 out of 5 Great Spot to stay for a ballgame I loved staying across the street from Minute Maid Park, it was great to see the Astros (complete with their new branding) and be able to walk back to the room easily after the game. The food with room service was also really delicious, along with the awesome buffet style breakfast. August 4, 2014
Rated 2 out of 5 by Exactly what I was looking for All good except for very slow service in room cleaning - both days after 4pm. The first day they called after 4 and I said don't bother - she said they were busy with arrivals - I don't care . Second day were in room when I arrived back at 5pm August 5, 2014
Rated 5 out of 5 by Downtown Westin Rocks Total professional staff from the moment we arrived until we departed. We requested suite--placed in corner suite and it was perfectly attended to. We cannot pay enough compliments to the Downtown Westin Houston staff for a job well done in making our weekend visit a wonderful stay. When we come to Houston again for downtown activities, there is no doubt we will choose this hotel as our first choice. July 28, 2014
Rated 5 out of 5 by Great stay ! Very convenient, staff very responsive to needs, dining was very good, room comfortable, bath awesome August 4, 2014
Rated 3 out of 5 by This Hotel was a good experience and could be even better Overall my experience was fine but they could make it even better... Valet: 4 out of 5 times, they didn't load or remove my bags from the car. If I'm tipping I expect that service Food: Crab cakes were amazing. Everything else I had (burger, salad, and tacos) were just ok Front desk: very helpful and greeted me each time I walked by Overall Accommodations: The standard room was a little small but very nice, well equipped & had everything I needed. July 18, 2014
Rated 5 out of 5 by Best place to stay for ball games. Best place in downtown Houston if you are going to the ball park. Great rooms, spotless hotel. August 4, 2014
Rated 5 out of 5 by Clean and Comfortable This Westin is very clean and comfortable hotel in a convenient location for pedestrian access to most of Downtown Houston, as well as easy access to three major highways. The staff were exceptionally friendly and the hotel has a nice and unique feel to it. July 30, 2014
Rated 3 out of 5 by Hotel guest Valet was horrible start to finish. When we arrived valet was under staffed and we waited in line close to 30 min to park. When left the valet lost my keys and I had to wait 20 min for them to find them. Other than the valet service, the rest of the hotel stay was nice. Would be excellent if they could improve valet service. July 27, 2014
Rated 5 out of 5 by Great Place to Stay Great hotel, especially if you are going to an Astros game. Everything was great and I look forward to returning. July 28, 2014
Rated 4 out of 5 by Great location Attended Astro game and there is no better place to stay! Very Conveinient. July 28, 2014
Rated 5 out of 5 by Great Hotel in Downtown Houston Nice rooms and public areas and very friendly staff. Only issue was that my wake-up call didn't come (fortunately, I had set the clock alarm as a back-up). Also don't think I received an upgrade as a Platinum member. I would return though if I needed someplace in downtown Houston. It is also very convenient to the Toyota Center. July 18, 2014
Rated 1 out of 5 by Great locationg for downtown work and ballpark Perfect for downtown business needs. Three blocks from courthouse for out-of-town lawyers like myself. April 18, 2014
Rated 4 out of 5 by Great Location Great modern hotel in great location to main sporting venues and downtown businesses. There are also several venues to visit in the evenings for those are interested in the nightlife July 21, 2014
Rated 5 out of 5 by Excellent accommodation Pro: Exceptional, friendly and attentive service, nice appearance and first impression, excellent room and beds. Con: no special service for SPG. July 19, 2014
Rated 1 out of 5 by recent experience-the worse we have ever had One of the worst experiences ever experienced at this hotel July 21, 2014
Rated 4 out of 5 by Family Outing This is a great hotel for short stays and those particularly where your attention is focused outside the hotel. A pool would be a great addition. My children were a little disappointed that there was not one. July 15, 2014
Rated 5 out of 5 by Beautiful Very beautiful hotel, including absolutely courteous customer service. Comfortable and cozy rooms. Delicious room service. July 16, 2014
Rated 5 out of 5 by The hotel it self. The hotel is spotless. Every area we visited was not a piece of dust. They help is incrediable, they wait on you with everything. The staff greets you with a friendly welcome. July 14, 2014
Rated 5 out of 5 by Westin Stay Hello, I recently stayed at the Westin Houston Downtown and would recommend the hotel to others. I would especially like to commend the service I received from Sofia in the bar/restaurant. I have specific dietary requirements and Sofia helped me to figure out which menu items I could have. The workout facilities are limited but sufficient. Thank you for your hospitality. June 27, 2014
Rated 5 out of 5 by Check in delay Check in was delayed due to full capacity the night before and as of 2:00 still couldn't check in. We went to Astro's afternoon game and checked in at 6:30ish and had to wait in long line with other guests that were in the same "boat" as we were. Staff was wonderful and our room was worth the wait. Love the Staff at all Westin locations!!!!! June 30, 2014
Rated 4 out of 5 by Great with one exception This was our wedding night and I requested champagne and strawberries to be delivered to the room at 10pm when I made the reservation. 1 to 2 nights prior to our stay, I called and updated the delivery time to 4pm. Unfortunately, upon checking in around 5pm, the delivery had not been made. It was discovered that the update to 4pm was made in a different screen that the hotel uses, i.e. 4pm on the front desk notes screen and 10pm on the guest services screen. I eventually asked that only the strawberries be sent to the room that evening. February 3, 2014
Rated 4 out of 5 by Great Features Great place to stay and dine next door at Vic and Anthony's Steakhouse. July 14, 2014
Rated 4 out of 5 by Could have been better Room telephone would not dial out - no Dr Pepper products for sale July 14, 2014
Rated 3 out of 5 by Be PREPARED Would recommend this hotel. Very nice and wonderful staff. However, I thought the $26/day Valet parking was a little high especially when we brought 2 cars and spent a nice weekend together. Was kind of a shocker to see almost $120.00 for 2 day parking for 2 cars downtown. Downtown meaning NO ONE was at work and there was plenty of parking had I known or reminded by Valet guys of the double charge. Not knocking the guys, but the hotel policy and not advising and making sure their customers are aware for double charges for EACH car in addition to the charge for 1 at $26/night. For the $200/night stay figured valet was included……. We tipped only because Valet was great not their fault. Valet was almost 1/3 of my 2 night bill. Not one to call and ask for a refund however I hope to help others if they choose this hotel and only be prepared. December 9, 2013
Rated 5 out of 5 by Overal Visit The Westin property is great. The staff and facilities were great! Definitely go back. July 12, 2014
Rated 4 out of 5 by A great retreat We were very happy with our room, nicely decorated and felt larger due to careful furnishings. Dinner was totally above all expectation! Breakfast buffet was quite good, I ordered from the menu and my eggs were crispy and the white was overlooked.I suggest you stick with the buffet. Our stay was 3rd party pay, and the check in staff was undertrained in dealing with this. They were curt and even rude. The other employees were awesome! June 8, 2014
Rated 5 out of 5 by Excellent stay for an Astros game My wife and thoroughly enjoyed our stay. The hotel is in a safe location and situated amongst a vibrant part of downtown Houston. I will definitely stay again. The staff were always ready to help and shared local knowledge of the downtown area so we could plan our activities. The hotel bar and bartender A+++++ fast and friendly service. Room service and food A++++. One of the best rooms I have stayed in and best experiences! June 10, 2014
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