Rated 5 out of 5 by Zeusy88 A Hidden SPG Gem in Souther Florida
We have recently returned from a 10 night stay at the Westin Cape Coral. Driving from Toronto, we spent our first night at the Westin Atlanta Airport Dec 20th (horrible experience), and got into Cape Coral around 9:30pm on December 21st. AnnaMarie was at the front desk and checked me in promptly (which I appreciated, having my husband and 6 month old baby in the car) explaining all the features and benefits of the property. I was pleased that I was upgraded and put on one of the SPG preferred floors (18th), as we are Gold members. Room was typical of a Westin, clean, modern, large washrooms, etc.
Modern, new, clean property – well maintained
Crib was waiting in the room
Cleaning staff was extremely accommodating and happy to give extra towels, soap, etc (we opted to make a “green choice” for points – and had room cleaned every few days)
Main pool at hotel was nice and warm, as was the lagoon shaped pool at Recreation Centre (didn’t go into the “lap” pool)
All staff from front desk, bellmen, cleaning staff and restaurant (Market 92) very polite, always saying hi
Market 92 – I’m unsure as to why people write negative things about this restaurant, but we found the food great and very reasonably priced. Additionally the servers we had (Debra, Jacky, Patrick) were great. Jacky served us in the mornings, and always knew our beverages, and brought them right over. We also liked that we didn’t have to wait around for our receipts or ask for them. Deb (Manager) always greeted us and thanked us for coming in. The hostesses also knew where we liked to sit (having the stroller, we liked being on a wall, out of the way). Lastly, we ate the buffet on Christmas Day (around $55/person I believe) and it was a great spread from salads, fruit, carving station (ham, roast beef), turkey, fish, veggies, sweet potatoes and large assortment of dessert. I forget our servers name on Christmas (blonde lady with bangs), but she was also terrific and went out of her way to get Santa over to our table so that we could get a picture of him with our 6 month old son). I saw an earlier post that someone wrote about the bar and the staff not changing station for an NFL game on a Sunday. This surprised me, as when we arrived down at the bar on December 29th, we asked the bar tender if she could change the station to the Ravens game, and she did it immediately for us. I noticed that the Miami game was on a few of the tv’s, but there was literally no one else really in the bar. Perhaps the person who wrote the negative review was there wanting to watch the late afternoon game, or the evening game as we were in the bar from the beginning to end of our game. My husband enjoyed the deal that was going on the Miller Lite’s ($3 each)
Lorne’s Gallery on the boardwalk is great with wonderful original pieces.
Service at pool was horrible (slow) compared to other SPG properties
Annoying to get towels from front desk prior to 11 am when the towel person arrives
Smoke alarm went off (sounded like batteries died) around 4am on Christmas morning – not my ideal for my six month old son’s first Christmas. However…..I called down and maintenance was up to my room within minutes. New batteries didn’t fix it, so he went and got a new unit from another room. I explained at the front desk and AnnaMarie was extremely apologetic and compensated us appropriately for our inconvenience.
SMOKERS!!!!!! Westin properties are NON-Smoking! After a few days while on our balcony we started smelling cigarette smoke. I called Service Express and she told me guests could smoke on the balcony; which I was completely shocked with. Later that day I went to the front desk and spoke with AnnaMarie and she explained that the Service Express agent was wrong, and that there is no smoking allowed (however there might have been confusion, as before the property was a Westin, you could smoke on balcony). When in our room later that day, we smelled smoke again and called down to Service Express. Within minutes, the Front Desk Manager called up and asked to come to our room to see if he could figure where it was coming from. He was polite and apologized for this problem. Granted staff were apologetic, the “smoker” wasn’t taken care of for the duration of our visit (smelled smoke for at least 6 days)….not what I want to smell on a balcony when I have my baby out there I am unsure as to why this couldn’t have been dealt with, as the cleaning staff would have surely been able to know where the smoke was coming from, as the smoker was a chain smoker (one right after another).
Overall, we had a terrific, relaxing time at the Westin Cape Coral. The smoke alarm couldn’t have been prevented, just unfortunate it “died” on Christmas morning . We can’t say enough good things about this property, but what really stood out was the outstanding customer service from all areas of the Westin (AnnaMarie was truly amazing to deal with, as was Deb/manager at Market 92 – her staff are terrific!). We enjoyed our visit so much that I have already booked us in again for two weeks next Christmas.
January 5, 2014
Rated 5 out of 5 by mdf580 Wonderful Florida vacation
We just returned from a wonderful 9 night stay. The facilities were wonderful and the staff went out of their way to answer any of our questions and/or needs. The facilities were immaculate and we enjoyed the complimentary boat ride to the beach. There was just one minor issue that we encountered when checking out on Sunday. The hotel advertises an "extend your weekend" by allowing you to check out at 3:00. We were hoping to check out at 1:00 but we were told (around 11:00 on Sunday morning) that we had to check out by 12:00 at the latest because they had a huge amount of rooms to turn around. Housekeeping even rang our door bell to see if we had left. That made our morning a little hectic rather than the relaxing morning we had hoped for.
January 20, 2014
Rated 5 out of 5 by mimi2 Highly recommended for peace and quiet
Isolated from crowds and traffic, serene environment. Food was excellent. Boat ride to Fort Myers is a great way to spend the day. We had a 2 bedroom apartment which was impeccable and complete with amenities.
December 25, 2013
Rated 1 out of 5 by Brad05 Hotel needs better maids.
My family and I stayed at the resort this weekend we had booked a two night stay and only spent one night. Upon arrival the check in staff was helpful and pollite.They informed us that the large pool shown in the pictures was located in the residential section of the resort 2-3 blocks away and "it's a nice little walk past the parking lots". We received our keys and proceeded to our room that's when everything went weird. We walked in the room to find the pillows stacked on the bed with no pillow cases all the resort's literature was spread out on the bed and the kitchenette area was all disorganized. I went to call the front desk and the phone didn't work. After calling the 800 number to get the front desk they informed me that they would send up a maid not move me to a properly cleaned and ready room. I caught a maid down the hall and she fixed the pillows and literature and gave us bottles of water that were complimentary (later charged $4 for). Her boss showed up and gave us a free breakfast we thought everything was ok. Later that night my wife then finds a dirty glass in the bathroom, the disposible coffee cup had stains and the closet floor was dirty. An hour after getting into the room, a cleaning crew shows up to clean the room. When we told them it had already been cleaned and that we had already checked into room, they seemed confused but left. We never heard from a manager or the front desk again. We left the next morning and found much cleaner accomadations and wasted the last night of the reservation. Hospitality at this westin needs help.
December 30, 2013
Rated 2 out of 5 by SteveGloria Below standard
From the minute we checked in to checkout we ran into disappointments. According to the pictures/discriptions it shows Bath tub but our King Suite only had a shower when we notified the front desk we were told tubs are only in the 2 bedrooms and they were all booked. We had specifically picked a hotel room with a tub. The cable was off for the entire evening so our only choices were to miss the game or go down to lounge which did not mean privacy which again is what we were there for. The next day we returned to room while cleaning was in process explained we were grabbing something and leaving the housekeeper said she would return we also showed her underwear that had been left on floor from previous guest. Only to find later in day she never returned to clean room. Upon notifying front desk was told "It's very busy, we're at full capacity". Hotel is very far from anything so it requires planning which is not convenient.
June 23, 2013
Rated 5 out of 5 by Den05 Excellent Place to Stay
We stayed at The Westin for two weeks over Christmas and New Years. The rooms were very clean and spacious. The location is just perfect and the view from every room is breathtaking. Our only complaint was the lack of comfortable furniture in the living area and the lack of kitchen supplies. However, the hotel staff was very accommodating when we made a request. The fireworks and music on New Years Eve were fantastic. The staff is very friendly with the exception of one night manager. The bellhops are the best! We will definitely stay here again.
January 15, 2014
Rated 5 out of 5 by dannybuoy Great Place
We had an unexpected hiccup with the maid service, but was nicely resolved by the duty manager.
January 26, 2014
Rated 3 out of 5 by MarylandJim This hotel needs improvement
Staff is very nice and attentive. Service at Marker 92 restaurant is great, but we ordered salads and the ingredients were not good. The lettuce was lilted and the avocado was like a bad imitation of an avocado ... hard to describe.
The spa was not owned by the hotel, so it wasn't connected to the fitness center. Don't plan on lounging in a sauna or steam, going for a swim and getting a massage all in one place, because that would be impossible.
Finally, the resort rooms are in an 18 story high rise, which I think is unusual for a resort.
January 13, 2014
Rated 5 out of 5 by PlatinumForLifeMember OUTSTANDING Hotel & Service
As Lifetime Platinum Starwood members, we have travelled extensively within the Starwood familly of properties throughout the U.S.. Recently we have found a gem in a sea of mediocrity in the Westin Cape Coral Resort at Marina Village. If you are looking for an oasis in south west Florida this is it. The property is located in an area that reminds you of the way Florida used to be. Nestled in between the river, the gulf of Mexico, and an expansive preserve this is a property that promises relaxation and peacefullness. If you are looking for the hustle and bustle of a big city, this is not the place, however the marina, the water, and the sunsets, deliver a relaxing time away from it all. The service is EXCELLENT! From the minute we arrived at the front desk we knew we were someplace special. Jennifer and Anna Marie who checked us in did everything possible to meet our every need and expectation. At breakfast, our cheerful waitress Morgan at the Marker 92 restaurant made sure our experience was superior; we now ask for her everytime we vist the restaurant. Finally, Andrew the assistant restaurant manager not only recommended an excellent wine to accompany our dinner that evening, but also created an environment and experience that was equivalent to that of an upscale, fine dining restaurant. At every turn, this wonderful property and its amazing staff will surpass your greatest expectations. Congratulations to the general manager of this property and the excellent staff assembled here!
February 17, 2013
Rated 5 out of 5 by reinaldo A Hidden Gem "Shangrila"
My wife and I have travelled extensively and in many beautiful hotels all over the world.We viewed the website and thought the hotel and setting couldn't be that beautiful. It was ten fold beyond our expectations and we agree that it is the most beautiful and peaceful setting we have ever experienced.
Ron and Claire
December 4, 2013
Rated 5 out of 5 by triptime14 totally lovely
We loved our time at the Westin and especially enjoyed the large porch. My only complaint was the $15 surcharge plus tax. The only things we used at the resort was the pool once, and the exercise room twice. In addition, I felt the food and drink prices were a bit overpriced. But if money is no object, it doesn't matter.
January 19, 2014
Rated 5 out of 5 by tw10 AWESOME HOTEL...AWESOME SERVICE!
This Hotel has it ALL.
Great rooms, great views, great service.
Derrick, Jess, Becky, Erika, Maria and shawn at the FREONT, and David, Michael and Grant at Valet.
HOME AWAY FROM HOME!!!
January 21, 2014
Rated 5 out of 5 by DJRK FANTABULOUS
OMG this place is just fantastic. The room, my goodness the room it was beautiful, the bed SO comfy, the view (12th floor) spectacular, the balcony huge it was an amazing time, can't say enough good things. If you're ever in the Cape Coral area check this place out, the restaurants are great, everything was spectacular. We had a phenomenal time and recommend this Westin highly!!
November 18, 2013
Rated 2 out of 5 by Candice1 Disappointed
I added comments below, but very disappointed in stay. After giving a list to the front desk about our disappointment, no one ever called us to check if all was alright.
January 19, 2014
Rated 1 out of 5 by avva13 Worst service
Simply put, the worst service and worst SPG hotel I have ever stayed at.
We stayed at this hotel 6 nights, our room was hardly serviced and cleaned
Under staffed, no one there to pick up the phone to answer your calls, down at the front desk.
Staff never greeted you with a smile, even if you paid them.
Food service , worse ever.. If you order food by the pool don't expect to get it before at least an hour.
Check your food bill, they add things you did not order. .
Did not get my usual Gold upgrade .
Will never recommend this hotel to anyone.
March 30, 2013
Rated 5 out of 5 by AMS6520 2nd Time Stay
This was my 2nd stay at Marina Village in the last 3 years and I can't wait to book a 3rd. Our 1 bedroom suite was clean and quiet and had all the amenities of home. The front desk staff was friendly and answered any questions that I had. If you are looking for an upper end resort, this is the place to go.
January 15, 2014
Rated 5 out of 5 by MikeB Luxury rooms, stunning views
Visually impressive facility from the moment you arrive on the grounds, and the favorable first impression is enhanced by the staff, who do not disappoint either from check-in to check-out. The resort oozes quality, rooms are spacious with incredibly comfortable bedding, shower heads are oversized and powerful. Additionally, the views from every room are amazing. Pool area is well equipped with games and pool accessories. Only improvement on our stay would have been more interactive pool activities. We didn't actually see any of the scheduled events take place and it was the weekend.
Overall, a wonderful resort where you surround yourself with luxury and the staff can't do enough to please. I fully understand why this resort receives such consistently glowing reviews.
June 24, 2013
Rated 4 out of 5 by jechho Great property
Stayed here for 2 days, a week after the hotel became a Westin. So there where some starting trouble, the TV in the living room did not work, and had some problems with the telephones. but this was minor details.
Was upgraded to a one bedroom suite, which was very nice. Had a fully equipped kitchen and washer and dryer. The suite was very quiet.
Chose breakfast as welcome gift. The breakfast was great, good service and very good food.
The only downside at this hotel is the location. It is a bit far from everything
December 23, 2012
Rated 4 out of 5 by Tonymanc Good Rooms Poor service in restaurant
My wife and I stayed here for the last night of our Florida trip for a little bit of luxury. The room 1114 was excellent and very quiet and the bed extremely comfy. Our gripe is with the Nauti mermaid as we went for inner at 8.15 pm only for the waitress to advise us waitress service was over and we would have order and eat at the bar! This just isn't good enough Westin and spoilt our stay. The barman was great and provided great service but we had to eat under ceiling fans when we wished to dine in the open air.
May 24, 2013
Rated 5 out of 5 by sad2go Wonderful
Beautiful place. Great views. Great staff. Only comment, restraurant is quite expensive. Could use a lower cost alternative. Overall a great place to stay. We will be back.
January 15, 2014
Rated 3 out of 5 by Brooke123 Housekeeping
I have been visiting this hotel for several years - housekeeping is very poor - they need a new Director
January 15, 2014
Rated 1 out of 5 by avva13 This hotel has the worse service
I am a gold member who has been a faithful SPG member for over 20 years, this hotel by far was the worse hotel I have ever stayed at.
Extremely low staff
Staff will not smile , even if you paid them
Never anyone at the concierge desk
Our room was not serviced for 3 days out of the 7 days we stayed here
If you order food by the pool or at the restaurant, expect to get your food at least an hour later
Will never stay here again, and do not recommend it to anyone
March 31, 2013
Rated 5 out of 5 by jechho Great hotel
Great hotel our, second stay here was as good as the first one. You need a car to get a round (to beach etc.), but for people seeking solitude, this is a no-brainer pick. And I love the marsh views.
One let down: Waitress automatically added 20% gratuity at breakfast on second day. Please let me add my own tip!
And please get some ticker curtains. The ones you have now do not block out the morning sun.
September 1, 2013
Rated 5 out of 5 by AGeorge This is a great hotel.
My family and I just returned from staying at the Westin Cape Coral. The hotel and staff are fantastic. The staff, especially EJ, were very helpful and friendly. In addition they were a kid friendly hotel. While I was at meetings for business, my wife and kids used the water taxi service to go to Ft. Myers Beach and had a great time. Also the pools were heated. . This is a great property that is very relaxing. We will definitely be back.
March 14, 2013
Rated 5 out of 5 by Dramamama The WCC Resort Exceeded all of our Expectations!
From the moment Taylor greeted us, to the time that Mike dropped off our luggage in the room, we knew that everything would go well. The room was exactly as pictured and met our needs. The facility was immaculate, the amenities just right and the general disposition of the staff was warm, inviting and accommodating. We enjoyed our stay despite the unfortunate rainy weather. Wished we could have stayed longer.
August 11, 2013
Rated 3 out of 5 by Siena Beautiful landscape but cold hotel
The floors are poor and dirty because they are not tiled. Big hotel, beautiful place, no soul
January 12, 2014
Rated 4 out of 5 by CapeCoralvisitor Really good, but not quite perfect
We loved many things about our stay:
- 1BR suite provided ample space and was very well set up
- Valets/bellhops were wonderful and friendly
- Pool and tennis facilities were nicely maintained and fun
Some not so great things:
- Bed coverings smelled like urine. I requested a change of covers, which helped but didn't totally eliminate the smell. Yuck!
- Didn't feel like our room was thoroughly cleaned each day. The bathrooms were cleaned and supplies replenished, but it didn't feel like the floors were vacuumed/cleaned each day, or that there was any general upkeep.
- Room service issues -- Menu in room did not match actual room service menu so items I was trying to order left the order taker baffled. Then the restaurant didn't see half of our order and had to make it and send it separately. It took 3 trips for our order to be complete, and even then it wasn't correct but we were sick of calling down so we just kept it.
- Shops in village weren't really opened yet, so it felt empty. Also, would like a place to get coffee/bagel in the morning and that doesn't exist yet.
January 9, 2014
Rated 5 out of 5 by NEPPJS Very relaxing
We really enjoyed our stay. The facility was very clean, well kept, very friendly staff. The free water taxi and the lay out of our suite were the features we enjoyed the most. Wish the water taxi's schedule was not as limited, willing to pay a reasonable fee to cover extra trips in the schedule, like one going over later in the afternoon, returning in the evening.
January 16, 2013
Rated 5 out of 5 by Marci Great Place to Stay
The Westin Cape Coral Resort at Marina Village is the BEST place to stay in Cape Coral. The hotel staff were very friendly and accommodating. The Heavenly Bed provided a great nights sleep. The view from the balcony was wonderful while sipping on a cup of Starbucks coffee. Great place to stay!
March 25, 2013
Rated 5 out of 5 by bscott Beautiful Hotel
This hotel is beautiful inside as well as outside. We had a two bedroom suite that contained every possible amenity. We even had a full size washer and dryer and complete kitchen. Will definitely return for a longer stay. The staff was pleasant and helpful with every request.
January 11, 2013