Rated 2 out of 5 by Planecrashlaw Serious Service Misses
Nice physical property. Service was not up to standards. On day 1 the room was not cleaned when I returned at around 4 pm. On day 2, my wake-up call was never placed. That is a very serious mistake that should never happen.
October 4, 2013
Rated 2 out of 5 by seg1201 Not worthy of the Westin brand name
The property itself is nice and the rooms were what you'd expect from a Westin, but the service was horrible.
-Tried to check-in at 3PM. As a Platinum guest, I'd expect to have a room ready. Instead, I was told it would be a "few minutes", which turned into 90.
-All the clocks in the room were wrong, the shower wand was pointed outside the shower and soaked me and the room when I turned it on.
-The gym was small, there were no towels, and it was very smelly.
-There were no towels at the pool. Guests were told the policy was that they had to go to the lobby to the front desk and "sign them out". If there were people waiting to check in / out, guests would have to wait in line in their bathing suits.
-No vending machines, and the "store" is a couple of shelves and a tiny fridge.
-Bar is very nice, but last call is 11:30PM on Saturday.
-As an SPG Platinum member, I'm used to free bottles of water daily. In three days, we received a single bottle, and were charged $4 for it (even though it was marked complimentary)
-Hot tub and pool had way too much chlorine. No showers at the pool to rinse off.
January 4, 2014
Rated 5 out of 5 by JT1980 Great Service and Spacious Rooms
This is my third time staying at this hotel and it was the best of the three so far. I had an upgrade in room for free due to my loyalty. The facilities are as good as I remember and would recommend this place to anyone. It is an exceptional value.
July 25, 2014
Rated 5 out of 5 by Llij Enjoyable
Front desk, housekeeper, bellman and restaurant staff were very friendly. In the restaurant, on more than one occasion, it seemed to take a while to get the bill at the end of the meal.
Pool area could use a few umbrellas for additional shade. Overall, a very enjoyable experience!! :-)
July 22, 2014
Rated 1 out of 5 by diddy80 This hotel has great features
This was my 2nd stay an it wasnt as good as my first stay my room wasnt available when i arrived the shower presure in the room was terrible and the staff wasnt as friendly as before so my stay this time wasnt great at all.
July 21, 2014
Rated 5 out of 5 by camch57 simply wonderful
The moment I walked in I was instantly impressed. Erika at the front desk was very friendly and helpful. She also helped me out a couple of times throughout my stays with some key room issues. All staff members I encountered were professional and helpful. I loved the atmosphere and I am anxious to plan another stay,
July 16, 2014
Rated 2 out of 5 by ChefNathan Nice property, needs the staff to match
As we arrived the property grounds, lobby, and overall appearance was beautiful. The front desk staff was welcoming and friendly. The room was very clean and the views were excellent. Then it all ended. The food and beverage staff was unpleasant and rude. The food was disappointing and not worth the price. The bar was under stocked (did not have 3 of my selections) and the staff were like zombies, no personality or attention to detail. I walked down the way to another restaurant not associated with the property and it was night and day - awesome drinks and service. So my advice stay but don't play. Service is the key to success, and this was not successful experience. Westin let me down for the first time ever.
April 11, 2014
Rated 5 out of 5 by Coasbori Coasbori
The resort, room and staff...all extraordinary. Westin continues to reinforce being our first choice for travels.
July 21, 2014
Rated 3 out of 5 by grandmax7 Recent visit
Overall guest experience was good. A few feedback notes:
The breakfast buffet at Market92 - although the food was good, many guest (self included) stood by awaiting for the staff to restock everything from the bacon, sausage, syrup for pancakes, etc. I found this a bit surprising. There appeared to be adequate staffing, but not enough attention given to the food trays.
Pool towel distribution was average. There was a time I needed towels for my party and was offered the last three towels available.
On Saturday evening 8/31 at the bar, a lot of tables left unattended and uncleaned. There were more dirty tables than there were guests eating. Staff even cleared a couple of tables but neglected to wipe them down.
I was looking forward to the visit. I even sent an e-mail to the GM with a special request (completely understand special request are not guaranteed) However I didn't even receive an acknowledgement nor a reply. I was able to verify that e-mail was delivered promptly. A little disappointed at the over site. The welcome e-mail states "If there is anything you need, please do not hesitate to ask".
September 2, 2014
Rated 5 out of 5 by Mrsnets58 MOST RELAXING STAY EVER!
This resort exceeded our expectations! First off just the smell in the lobby of the Westin white Tea scent is absolutely intoxicating and puts you in such a relaxed mood. The staff were all so friendly even with a late check in. So convenient for people who want to take pets along as this is very pet friendly. The pools and amenities were amazing and so relaxing. Bar staff was awesome! And the happy hour made it even better, super affordable! Rooms were immaculate and views breathtaking! Made for a romantic and relaxing stay.Thank you for such a relaxing staycation!
August 16, 2014
Rated 5 out of 5 by Aggie54 Great staff
The rooms were exceptionally clean and comfortable. The staff was very well informed and helpful, always presenting a positive attitude.
July 16, 2014
Rated 5 out of 5 by auntee Loved everything about it.
Service was excellent. Decor - beautiful.
Staff extremely helpful. Loved the comforetble beds. We were there for a family wedding. The food was great. Would definitely return.
July 14, 2014
Rated 2 out of 5 by Unsatisfied1 Poor Housekeeping and Room Service and check in staff
I had to call housekeeping twice to clean my room and they did not respond for 2 days. When present at ajoining rooms they made too much noise slamming doors etc. over and over. Room service delivered food that was cold and without napkins, water or utensils. Check in staff person dissapeared for several minutes during check in and was sneezing profusley and I got sick the next day.He was also vaque about room rates and was hard seling a SPG membership plan. I felt he worked on commission. My actual room rate was more than what was quoted over the phone-sleezy!!
April 2, 2013
Rated 2 out of 5 by ntmprssdwthwstnrtnw housekeeping and communication poor
From day one I was in a constant fight to get housekeeping that was due - nothing extra. I got one bed change in 14 days with 2 managers involved and about 10 calls. I was given pat answers and wrong information when calling service instead of them checking and doing. I had a manager respond late one night
at 14 days and say it would be done the next morning. Two calls later the next afternoon I had to get a manager in the room just to get something done. I would not stay in the hotel again over this issue. It is not worth the aggravation.
March 31, 2014
Rated 1 out of 5 by avva13 Worst service
Simply put, the worst service and worst SPG hotel I have ever stayed at.
We stayed at this hotel 6 nights, our room was hardly serviced and cleaned
Under staffed, no one there to pick up the phone to answer your calls, down at the front desk.
Staff never greeted you with a smile, even if you paid them.
Food service , worse ever.. If you order food by the pool don't expect to get it before at least an hour.
Check your food bill, they add things you did not order. .
Did not get my usual Gold upgrade .
Will never recommend this hotel to anyone.
March 30, 2013
Rated 5 out of 5 by JKim Nicely furnished rooms
We loved the fully equipped kitchen in our one bedroom suite. Unfortunately, our shower drain was clogged which caused half of the bathroom floor to be covered in water. However maintenance and housekeeping were able to fix and clean the mess. Additionally, during a storm on our first evening we discovered that the television had very few channels and the reception was quite susceptible to interference from weather. Our meal and service at Marker 92 was adequate, however the prices seemed high than typical resort pricing.
Service was hit or miss as we had to make several requests for towels before we received them. However Grant was a delight making sure that the resort bicycles were ready for a ride around the premises! Grant noticed that we were going to the beach and offered our daughter a boogie board! The water taxi to Fort Myers Beach was excellent. We enjoyed the Captains so much, we joined them for a delightful Sunset and Dolphin cruise that very same evening. The pool and fitness studio were excellent all around! We requested and were granted a Late Checkout without any issue.
July 3, 2014
Rated 5 out of 5 by baseball123 kid friendly
Came here 13 hrs from home so my son could play in a Perfect Game. I arrived with 6 children and 3 adults and could not ask for a more kid friendly/family place to stay. My children range from 14 to 3 yrs of age and the staff treated us wonderful.I was bit concern when I first arrived due to the upscale features when entering. I thought to myself the kids will not like it here nor will the staff like us. I could not have been more wrong. House keeping was wonderful and friendly and professional. The suggestions I have for improvements are more luggage carts. At times I noticed others and myself having to wait for a bellman longer then we needed too.
July 11, 2014
Rated 1 out of 5 by edisonmiami Bad service
I stayed for three nights in March, 2014. The location is great, but the hotel building looked like a motel, not the Westin.
The housekeeping service was horrible. On the second day, a maid came, but did neither clean the room nor refill goods including papers and shampoos. On the third day, the housekeeping was completely undone when I came back from outside at 8PM although we did not sign "Do not disturb".
So, the room was not clean. In addition, the air-conditioning was broken.
I never recommend this hotel to anyone.
April 1, 2014
Rated 5 out of 5 by MikeB Luxury rooms, stunning views
Visually impressive facility from the moment you arrive on the grounds, and the favorable first impression is enhanced by the staff, who do not disappoint either from check-in to check-out. The resort oozes quality, rooms are spacious with incredibly comfortable bedding, shower heads are oversized and powerful. Additionally, the views from every room are amazing. Pool area is well equipped with games and pool accessories. Only improvement on our stay would have been more interactive pool activities. We didn't actually see any of the scheduled events take place and it was the weekend.
Overall, a wonderful resort where you surround yourself with luxury and the staff can't do enough to please. I fully understand why this resort receives such consistently glowing reviews.
June 24, 2013
Rated 4 out of 5 by Tonymanc Good Rooms Poor service in restaurant
My wife and I stayed here for the last night of our Florida trip for a little bit of luxury. The room 1114 was excellent and very quiet and the bed extremely comfy. Our gripe is with the Nauti mermaid as we went for inner at 8.15 pm only for the waitress to advise us waitress service was over and we would have order and eat at the bar! This just isn't good enough Westin and spoilt our stay. The barman was great and provided great service but we had to eat under ceiling fans when we wished to dine in the open air.
May 24, 2013
Rated 5 out of 5 by Ken34 Relaxing Vacation
We stayed a week in a two bedroom suite. It was our 2nd time staying at the resort. The view of the marina from our balcony was really nice. The suite was great, too. The people are very helpful and friendly. We couldn’t have asked for a better place to stay. We ate in the Marker II restaurant a few times, both inside and outside. The food was really good and the view is beautiful outside. The Tiki Bar is a fun place. We will definitely stay at the Marina Village Resort again.
August 18, 2014
Rated 5 out of 5 by WorldTraveler14 Remy is the true definition of customer service
On arrival i met Remy who was helping with my check in and he was so friendly and very knowledgeable about the hotel and the surroundings. I will definitely be back to this hotel.
June 23, 2014
Rated 5 out of 5 by USFirstAid Guys Florida Baseball Trip
We had three rooms and check in was very quick. Every staff member was helpful and friendly.
The location is beautiful. Had a great time.
We all wished we could have stayed longer
June 22, 2014
Rated 4 out of 5 by Jacke47 Came up short
Everything about my Westin experience was great-a wonderful Concierge too-Suzy. In this state with an aging population, Florida, I would suggest when you do any bathroom remodeling, that you replace the small toilets with tall toilets.
August 25, 2014
Rated 5 out of 5 by Matt32301 Great Place for a weekend get away!
Stayed last weekend with my girlfriend and was perfect. Very quiet and over all great time. The staff was very pleasant and did everything they could to make our stay. Our room was very clean and comfortable.
June 17, 2014
Rated 5 out of 5 by tw10 2nd HOME
Westin Cape Coral is our home away from home. Nice people, nice rooms, nice location, and good food!
August 25, 2014
Rated 5 out of 5 by PJFL Beautiful Resort
We stayed here for Fathers Day weekend. The hotel was beautiful and the staff was excellent.
June 17, 2014
Rated 5 out of 5 by Bobbie07 Absolutely Beautiful Resort!!!
Absolutely beautiful resort inside and out. The staff and services were top notch. It was our first time here celebrating our 25th wedding anniversary and it was a dream! We highly recommend and hope to be back next year. Thank you for the wonderful surprise in upgrading our room to a suite, truly a blessing!
August 21, 2014
Rated 5 out of 5 by LeilaA break from city
Excellent place to find peace of mind & run away from city rush. Plenty of facilities & activities to have god time.
August 24, 2014
Rated 5 out of 5 by Jen65 Exceptional Family Hotel
I booked a 2 bedroom suite at the Westin Cape Coral Resort for me and my family during the New Year's week. Everything was wonderful and exceptionally maintained. The suite had enough living area for all (4 adults and 2 children) - the master suite bathroom was really LARGE. The view from the balcony was amazing - we were awed by the New Year's fireworks display! The kitchen facilities were ample enough to cook simple meals - and had a full sized fridge and stove.
January 5, 2014