Rated 2 out of 5 by LKing As a long-time Starwood customer, I will not be returning to this property.
Although the grounds are beautiful, our room had some major issues. There are construction defects at the property so our room had a water leak that made the carpet sopping wet on my side of the bed. It was obvious this is an ongoing because you could see mold on the door jamb and a cut portion where they have been drying out and replacing the molding. The staff's attempt to move and accomdate us made me think there were 18-year olds running the place. Very unprofessional. Will not be returning.
July 6, 2012
Rated 5 out of 5 by Chowder This hotel has a quite pool!
Having a quite pool was very nice. No kids, no big loud people, very quite.
August 26, 2013
Rated 3 out of 5 by Carbokid1 Jan 14 to 19 2014
Maid service on Thursday for a Tuesday to Sunday stay? Should have been on Friday.
Pigeons eating our eggs at the cafe! Very unappetizing.
Maid service was minimal cleaning effort.
January 21, 2014
Rated 4 out of 5 by cjac19 Beautiful Location
This location is beautiful! They have several nice pools, at least one of them overlooking the ocean, and great hot tubs as well. The food and ambiance at Nanea was wonderful, but the service was definitely lacking.
May 2, 2013
Rated 4 out of 5 by GBGone22 Wonderful hotel
Loved everything about this place, except being nickel and dimed on parking. Used to be free to park. Now $13 + tax each night.
It's not like we are staying in Downtown Chicago where parking is scare.
July 23, 2012
Rated 5 out of 5 by LARMYRA everyone working there was so very nice !!!
It was a beautiful stay with you !!!!! , no complaints at all !!!!!,,THANK YOU !!!!!!!!!!
June 21, 2013
Rated 5 out of 5 by Jkpfenning964 Mr. & mrs.
Beautiful facility and well managed
June 30, 2013
Rated 2 out of 5 by sean1 Below Average
Very unfriendly front desk manager, you get zero recognition for being gold or above.
November 28, 2012
Rated 2 out of 5 by cf2123 Disappointing Stay
My boyfriend and I were very excited to spend our last few days in Hawaii at the Westin in Princeville. However, sadly, the quality of service at this hotel left much to be desired. Upon arriving at the hotel, we were 'greeted' at the entrance by a nonchalant bellman who stared at us blankly as we lifted our bags out of the car - two large golf bags and two medium suitcases. Not surprisingly, the same bellman did not offer to help arrange for those same bags to be brought to our room. Check-in was slow despite only having one guest ahead of us in line. Our room was not cleaned the first night despite having explicitly requested cleaning in lieu of the $10 food voucher. After arranging return transportation (said to be complimentary for hotel guests) from a nearby golf course, we waited over an hour for our ride. This came as a surprise given that when we originally called for the van, the front desk told us it would be no longer than 15 minutes. When the bill came, we were also surprised. We were charged for parking while we made it clear that we did not come with a car. In order to get this sorted out, I have called the hotel to resolve this issue. I have yet to receive a call back.
This is the first hotel review that I have written. I wish that we could have reported a better stay.
September 4, 2012
Rated 5 out of 5 by Sunshine2 OUTSTANDING!! Property & Staff
I can't say enough about my stay at this wonderful resort. The property is incredibly beautiful, well-maintained and the rooms are immaculate. I was very pleased to be upgraded to a one-bedroom suite , much appreciated!! Special thanks to Qian at the Front desk as well as Humberto, Shannon and Kealoha and the many other staff that made my stay so enjoyable. I look forward to returning.
November 23, 2012
Rated 3 out of 5 by Jimbo26 A mixed review!
Pluses: Great gas BBQ areas throughout the grounds! Pools, spas public areas well designed for beauty and privacy. Bar and front desk service excellent. Minuses: Our studio was on the end, next to the parking lot and the huge A/C for the restaurant, noisy all night. Inside A/C was incredibly noisy and very difficult to get the room temperature even or comfortable. The "hyped up" $ beds were actually uncomfortable, rigid at the edges, soft in the center, pillows WAY to large. "Movie Night" on the lawn was a disaster, VERY poorly organized, food was awful [how can you ruin a hot dog??? & popcorn?]
Finally, our "time share" presentation ran on for 2 1/2 hours before we could extricate ourselves from it.
October 23, 2012
Rated 5 out of 5 by Suz1 Beautiful
Only sorry we never had enough time to really enjoy the facilities. The pool/view is absolutely beautiful. Better than even some of the best hotels on the entire Island.
Would go back to this property any chance we get!
Vendors nice. Food very good, even in the cafe.
October 8, 2012
Rated 4 out of 5 by Zephyr44 Nice Grounds - Small Rooms
Lovely grounds and very comfortable beds. However, not much living space. Our 2-bedroom was really a 1-bedroom connected to a studio, with very little square footage overall. Very cramped quarters to live in for a whole week.
June 1, 2013
Rated 3 out of 5 by Tazzie30 Relaxing setting
The grounds here are lovely and relaxing. The numerous BBQs on site gives you the option of cooking your own meals if you want. The shuttle is useful. The units are well stocked and comfortable. The pool bar should stay open longer than 6pm. The restaurant is fabulous - amazing food.
Biggest issue was the staff. The staff at the front desk, bar and restaurant were great - the remaining staff were rude and loud. We were woken up on numerous mornings with very loud talking and housekeeping - despite having selected the green option. Staff really need to be mindful of guests when yelling out to eachother up the hallways. Also, did not appreciate being basically chased out by housekeeping the morning of check out before 10am.
May 19, 2013
Rated 5 out of 5 by Bob38 Great Family Vacation
My wife and I stayed in a two bedroom suite for two weeks with our daughter and two grandchildren (9 and 6). There was plenty of room for the 5 of us. The kitchen and living room in the larger unit was perfect for preparing meals and family time. The resort grounds and pools are beautiful and perfect for adults and kids. The staff was very helpful and made us feel at home. The concierge made most of our reservations for dinner and activities and helped us get great discounts. Access to the St Regis is a major plus. The beach is great for snorkeling and swimming, the hotel setting is fantastic. The 9th floor bar is a fantastic place to have a drink and watch the sunset.
The restaurants at both the Westin and the St. Regis are first rate.
August 5, 2013
Rated 5 out of 5 by SBear Will be Returning
Our stay at the Westin Princeville Ocean Resort Villas was more than wonderful. The entire staff is extremely helpful and incredibly friendly. The grounds are kept in perfect condition and are beautiful. The pool by our villa overlooked the ocean - stupendous. We were able to valet at the St. Regis for free and enjoy the beach there charging items to our account at the Westin - very accomodating. The soap holder in the shower could be larger or another shelf added so other items than a small bar of soap can be accomodated. We could hear the dryer buzzer go off when the people adjacent to us used theirs but it was always used at a decent time. These are minimal things and will not keep us from returning. We are already planning our next trip and we only returned yesterday.
September 6, 2013
Rated 5 out of 5 by Jackofalltrades1865 What a great surprise
My wife and I stayed there for our anniversary. The Westin staff not only acknowledged our anniversary, they even had a few treats for us. They did everything anyone could expect and even a little more. The room was very clean and was a nice layout. The main facility was also very nice. My only complaint is that the restaurant on the premises is too expensive for what you get - however you are also paying for the convenience. My hat is off to the staff. Thank you to Westin for making it a memorable stay and we will be back.
December 30, 2013
Rated 3 out of 5 by MicheleBD Time share, not to Westin Hotel standards
We stayed at the Westin Princeville Villas last week and I was quite surprised to find that it did not have the same high quality feel of other Westin properties I've dealt with. The people we dealt with at when booking the room, checking in and making general activity enquiries were outstanding, but the three-floor buildings have a dormitory feel, the room needed maintenance (marked walls in the bathroom, uncapped recepticles), our door was left open and unattended by housekeeping and the sheets were not changed after three days, even when we had booked a cleaning. The experience we had was average at best while the price and the brand led one to expect that the property should be upscale. Maybe this was because it is basically a timeshare and not truly a hotel property?
August 6, 2013
Rated 5 out of 5 by Fryguy Love this place!
Can't say enough great things about this hotel. We received an upgrade to a 1 bedroom upon arrival which was much appreciated since I was traveling with the family! The grounds and pools are fabulous, the kids loved the water slide. Nanea restaurant was extremely good as well and might have been our favorite meal of the trip. I even got out on the Makai golf course which is top notch course and could be my #2 in Hawaii behind the Mauna Kea. The only true negative is that being up on a cliff you don't get much of a beach feel...that said, it is a short shuttle ride to the awesome St. Regis beach or short hike to Anini Beach which had incredible snorkeling.
September 1, 2012
Rated 5 out of 5 by Gfamily Family Time
Kids are now 25 and 20, they love this property. The location, room layout, kitchenette, laundry and BBQ facilities.
As parents we love it as it brings us all together during our vacation, we lounge by the pool, hike to the beach, have lunch under the cabana and BBQ dinner together. We enjoyed property cultural activities this visit which we will remember as a great vacation past time. Did I mention our 25 year old did Skydiving during this visit and family intertubing - we suggest them both.
November 21, 2012
Rated 5 out of 5 by Jax83 So much fun and great service
We had such a wonderful time during our stay at the Westin. We loved the rooms, resort grounds and the very helpful staff. We live in Hawaii and already spend lots of time at the beach, so when we booked our stay we were looking forward to relaxing with our kids at the pool. It was perfect!! We just relaxed all day as a wonderful server named Avalon took great care of us. She was so attentive to our group. She always made sure our drinks were full and that we had every thing we needed. We took Avalons recommendation on the poke nachos and the burger. We were so happy we did! She was right! What was also impressive was that there was lots of other groups around the pool and she was giving all of them the same attention. She was on it! We think she must have walked 10 miles during her shift. She is surely a valuable employee. Beside pool time we really enjoyed the breakfast buffet. Great when you have picky eaters (kids) with you because there is something for everyone. We were sad we never made it to dinner at Nanea but we definitely took advantage of those pool side bbq's. What a good idea! We will come back for sure!!
November 3, 2013
Rated 5 out of 5 by Brandon03 Great Vacay for Families!
We stayed here during near the end of May 2013. Staff was excellent and very hospitable. Rooms were clean and we had no problems. Grilling poolside was a definite highlight and our view of the pool was great. My wife and our 20-month old son stayed in a 1 BR. Qian K. was at the front desk when we arrived and was very accommodating, even taking care of fixing our mixed reservation (initially had a studio for a few days and a 1BR for the others). As a Gold member, I really appreciated her assistance. Natalie, the concierge, was also great and got us set up on a great helicopter tour. One of the best vacations I've ever had!
June 5, 2013
Rated 5 out of 5 by HawaiiAnniv Great hotel for both families and adults
We stayed at the Westin Princeville for our anniversary and were treated very well. The rooms was great, the views were great, and the staff was very helpful. We dined at the restaurant a couple of times, and both breakfast and dinner were top notch. While there were many families with kids, the size and layout allowed us to have an adult vacation, but we will be back with kids, as this is a great family option.
September 11, 2013
Rated 4 out of 5 by Cece53 THe Westin Princeville
I have never gone wrong with Westins, this property has a great staff that caters to you every need. The beds are extremly comfortable and it was great to have a kitchen and a washer/dryer. The only negative we encounter was the last night we had someone new move in above us and they were pretty load, so we could hear a lot of banging around and moving of chairs. Also, I thought the workout room would be bigger and have better equipment. It needs an upgrade.
April 30, 2013
Rated 5 out of 5 by Roami26 It doesn't get much better than this!
It truly doesn't get much better than this! The staff is incredibly attentive...the accommodations are A+...the grounds are immaculate...just perfect! Even the timeshare presentation was enjoyable. I've attended several timeshare presentations at other hotel chains and usually just want to scream after 5 minutes! These folks were low-pressure and honest. Overall, it was a truly relaxing experience. I can't wait to go back!
November 27, 2012
Rated 4 out of 5 by moon82665 Nice place. I could run it better. You hiring?
Overall our stay was very good. However, the staff is too focused on dailly chores and could use some common sense. The bbqs are overcleaned. We saw a pair of sandals left under the breakfast tables for four days. Probably still there today. Check in process takes forever. Concierge service is not in tune with the hotel. Some people just want to get inthere room quickly without the sales pitch.
May 13, 2013
Rated 5 out of 5 by Texas2some Anniversary Paradise
My husband and I celebrated our wedding anniversary at the Westin Resort in Princeville. We have traveled all over the world and have never met a friendlier staff. They were eager to make our stay as pleasant and memorable as possible. This was one of the most relaxing vacations we have taken in many years. We will definitely return.
August 26, 2013
Rated 5 out of 5 by evsy9 Beautiful hotel - we loved it here!
We loved our stay at this hotel! The grounds are beautiful and so well maintained, the pools are amazing and the staff were super friendly and helpful.
Breakfast in the Princeville Market was great each morning and the meal we had in the restaraunt couldn't be faulted.
The bedrooms are luxurious and a pleasure to stay in.
We thoroughly recommend this hotel, we had a wonderful stay!
October 7, 2012
Rated 5 out of 5 by Mel77 exceeded expectations. Beautiful location
Exceeded all expectations. Was an amazing place, staff was amazing. So glad we upgraded to one bedroom room, was perfect, my only complaint is that I wish the bar would stay open later closing at 6 is a bit early. Did not want to leave, cannot wait to come back and explore other Westin destinations. Food at the hotel was well worth the price.
June 18, 2013
Rated 3 out of 5 by Jim7777 Hotel staff friendly and helpful, facilities attractive but food service disappointing
Breakfast service was very disappointing. The buffet was mediocre to poor--the eggs overcooked, the bacon limp, the fruit unripe (and only pineapple and melon for a tropical paradise?). The waitstaff seemed overwhelmed so ordering off the menu took too much time and what came out of the kitchen was lukewarm. Dinner service better but not top notch.
December 30, 2013