Rated 5 out of 5 by True2review Fantastic location in Rome
*The location of the hotel is fantastic. Many of the main attractions are within walking distance. Lots of shops and restaurants are steps from the hotel.
*Excellent selection of breakfast items to choose from.
*Take lunch, or dinner, in the Doney restuarant and you will not be disappointed. The service, food, and quality is outstanding.
The rooms are very spacious but could use a little updating. We were upgraded to a lovely suite overlooking Via Veneto.
*Two staff members deserving merit are Elena, the reservations manager, and Stephano on reception. They are extremely helpful, and very professional.
*The concierge service needs to be addressed. The gentlemen working the desk seemed overly impressed with themselves. Several of them were borderline unfriendly.
May 4, 2012
Rated 5 out of 5 by lucky777 Hotel is amazing!
Hotel was in great location about .3 mile from metro. Inside was so beautiful , i felt under dressed ( wore shorts & t-shirt.) the pool and wirlpool were so nice , it made relaxing easy. It made are stay so much better to come back from walking around the Coliseum, Vatican, and the stairs at St.Peters church and get in wirlpool & pool. They also gave us a bath robe & slippers for going to pool area. It was just so nice ...If you go to Excelsior please get the coffee it was the best I had ever had..
November 30, 2011
Rated 3 out of 5 by Babake Antiquated facilities
The only thing you get is the fact that you are staying at the Westin, whatever that means. The Room is very small and have old scuff marks on the wardrobe edges, the breakfast was nothing to write home about for $ bucks . There is no internet in the room only at the lobby , what a bummer. SPG should reconsider their relationship with this outfit.
November 4, 2013
Rated 5 out of 5 by Lauree Great Location
The hotel was in a very good location - with nearby shops and restaurants. The staff was professional, yet friendly and welcoming. The Concierge desk was very helpful.
My only issue with the hotel was that I am an SPG member and a couple who were travelling with us were not. They received a much nicer room than I did. I booked both reservations online at the same rate and I felt that I should have gotten more recognition for being a SPG member.
May 13, 2012
Rated 5 out of 5 by Brett83 Great Location and Service
The Excelsior was a wonderful experience for my family in Rome! The front desk, concierge staff and hotel staff in general were very helpful and gave immediate attention to any request. I am Starwood Gold and was pleased with my upgrade to a wonderful suite! The concierge even sent a porter on his scooter to assist with our luggage and train departure to Florence. Wonderful stay and experience during our visit to Rome!
June 9, 2012
Rated 2 out of 5 by wbn2013 service needs some attention
Overall this hotel is tired and the employees are not up to the typical Westin standard. The service is sloppy., not just the crisp you would generally see. Clear that the hotel is used a lot by the cruise lines for people coming and going off of cruses so it feels very transient and just not that warm.
October 28, 2013
Rated 1 out of 5 by Unhappy123 Horrible customer Service
I have been a SPG Platinum Member for a long time and currently I am a Gold member and have stayed in multiple Starwood hotels across the world and I can say this is one of the worst and rudest places. Horrible and disgusting waiters and bar tenders the OVRM bar. The people giving good reviews here probably haven't experienced real customer service yet. Lets see what the customer service people do about this.
May 17, 2013
Rated 5 out of 5 by PrincessTraveler Superb Stay and Service - Westin Excelsior
This was my second stay at this beautiful hotel. Excellent front desk staff was able to accommodate our noon arrival. Platinum upgrade was very much appreciated. The concierge staff is top notch (Thank You Andrea and Carlo!). Breakfast each morning was a wonderful start to our daily site seeing agenda at this exquisite hotel in a prime location. Just a superb Starwood property!
August 9, 2012
Rated 5 out of 5 by Acelsie Rome at it's Best
This is one of the great hotels in the world. It's historic location on Via Veneto is close to everything. The hotel has absolutely the best concierge desk in the city. Claudio has been there forever and he knows where all the action is, the best shopping, restaurants and sporting events. The rest of the guys are great too. We've stayed here many times and always feel welcome.
November 1, 2012
Rated 5 out of 5 by Blackwood Great location, grand property
I've had a chance to holiday at this property a few times now. Our most recent experience was the best. We love the location and pretty well walked to everything. Our upgraded room was very nice, with a great view. Service was excellent, although language (English) was a challenge in a couple of instances. All in all our preferred home away from home in Rome.
July 31, 2012
Rated 5 out of 5 by Kmankenny When in Rome...
...stay at the Westin Excelsior. The location on Via Veneto is perfect. Short walks or even a short cab ride to everything you could want to see, do or eat! The staff is friendly and engaging. They did amazing things for my wife and I to make our stay enjoyable, comfortable and stimulating.
September 17, 2013
Rated 5 out of 5 by Longislandny Excellent hotel and management team
Outstanding hotel. Don't hesitate to stay here. Same owners as Westin in Florence, which was also outstanding. Staff was great. Concierges provided clear and accurate info. Tours recommended by concierge were excellent. Room (we were upgraded as a gold preferred member) was spacious, clean, and functional.
November 3, 2012
Rated 5 out of 5 by USA123 Fantastic hotel!
Amazing hotel in a very nice and quiet part of Italy. The staff was great about letting us check in early and our room (438) was very special. Very easy to get to from the metro and very easy to walk to all of the sites.
Would stay here again with no hesitation!
November 27, 2012
Rated 5 out of 5 by Feri71 Outstanding Hotel
I was in Rome with my family. First of all,what I really liked was that we booked a connecting room with a family holiday promotion,and they upgraide us to a large suit. Excellent SPG recognition! The hotel have got very good location and an excellent service.
November 11, 2012
Rated 5 out of 5 by Magnolia Great place to stay
The entire experience from check-in to check-out was flawless. I was upgraded to a lovely room with a balcony overlooking Via Veneto (doesn't get much better than that). The Spanish Steps and the most prestigious shops in Italy are nearby. I'll be back.
November 20, 2012
Rated 5 out of 5 by Taterdomers Our favorite among many great hotels on a long European trip
Our stay began with a warm welcome from the front desk staff, an upgrade to a wonderful suite and accommodations that could not have been more perfect.
September 16, 2013
Rated 4 out of 5 by Giuspas Historic hotel
A historic hotel located in one of the most beautiful streets in Rome. The service is good, the rooms comfortable. Management should do more to make guests feel good without resting on the name and the prestige of the hotel.
June 19, 2012
Rated 5 out of 5 by AndrewBrooklyn The Best Westin Ever
I've been stayed at this Westin many times. And I am sure that it is the best Westin. Awesome rooms, delicious food, friendly staff and gr8 SPG recognition .
August 23, 2013
Rated 5 out of 5 Great Place to Stay
Spent one night at The Westin between our cruise disembarkation and flight back home. Were greeted with friendly staff and provided top notch service. Wish we could have spent more time at the hotel.
November 18, 2012
Rated 5 out of 5 by prvlge Excelsior Rome
Great location on Via Veneto. Walking distance to all major sites. Concierge sevices outstanding!
April 30, 2013
Rated 5 out of 5 by RoyR Great Location
Good spot to walk to many historic sites, bars and restaurants, and close to Metro and bus stops.
May 10, 2012
Rated 5 out of 5 by Steve54 WOW - A staff that cares!
My wife and I were staying at the Westin Excelsior for one night June 25 on our way home from a long vacation. We checked in at 7:30 in the evening, tired from a long day of travel. At the front desk we were met by Roberta who noted that we had been here the week before. She went on to say that she wanted to give us an unforgettable experince which resulted in an upgrade from a standard room to an extraordinary suite, The following day we went to the airport, well rested and very content, only to find our flight was cancelled and we would be overnighting in Rome. Given our 2 recent stays at the Excelsior we bypassed the airline provided hotel (near the airport) and returned to the Excelsior; unfortunately, they were sold out. Pablo, the Front Desk Mgr., took it upon himself to not only find a room at the hotel but put us in the most beautiful room we have ever stayed in. His explanation was that he "wanted us to be happy and he had seen how tired and stressed my wife was". The two experiences, totally independent of one another, yet both the same, put this property at the top of our list. It's a beautiful property, great location with management that really "gets it". I cannot recommend it strongly enough.
July 5, 2012
Rated 5 out of 5 by EMale802 Eccellent hotel
The Westin in Rome is in every way an Excellent Hotel.
June 18, 2013
Rated 5 out of 5 Beautiful Hotel
Great location! Very helpful and friendly staff.
November 3, 2012
Rated 5 out of 5 by NouraAK Best Hotel in Rome
Location: AMAZING, in a very lively district that has almost everything you may ever need. its very close to the spanish steps and the termini station as well.
Interior Design: it was great, it felt like we are living in a castle or an old palace.
Room Services: Food was delicious and very fast. however, the water flow in the bathroom was little. and the AC wasn't working, but who needs it in winter?
Staff: very helpful staff, offered to get me a new shampoo for my missing one.
the overall experience was just PERFECT. can't wait to come back again!
January 4, 2014
Rated 3 out of 5 by fabio66 business center
the business center did not work. i was traveling for business and needed the printer and the scanner and nobody in the hotel was able to help me until the next morning, from 5pm to 9:30am next day. I missed an important timeline and i find this unacceptable in these days. I would consider if I can stay again in that hotel on my next business trip.
January 27, 2014
Rated 3 out of 5 by mimidt Westin Excelsio, Rome
My husband and I stayed four nights at the Westin Excelsior in Rome November 12 to 16. The only real issue we had was that there were large parties in an open area that we needed to get through to get to our room. It was almost impossible at times.
The elevator near our room was also in terrible shape, with the doors often scraping and seeming to have difficulty opening and closing at times.... a little scary.
November 23, 2011
Rated 2 out of 5 by FitzroyTravel Not up to Westin standards - look elsewhere
Sadly this hotel was a big disppointment. The dated decor of the room with its musty smell and threadbare carpets, rusty lamps, chairs with springs poking through, woodwork desperately needing painting, lightbulbs not working, no tea/coffee facilities, mould in bathroom, worn out tapware through to the brass, poor lighting, drawers that barely opened....I could go on...The overpriced spa treatment was the worst massage in my life, the therapist spoke no english and when I asked to to stop she could not understand. It took me 3 showers to rid the oil from my hair. Horrible experoience for an apparently 5 star hotel. NEVER AGAIN! I wont even begin on the room service etc....
October 21, 2012
Rated 5 out of 5 by Jen330 Wonderful Warm Welcome
The front desk staff when I checked in were very warm and friendly, creating an instant welcome feeling. The attentiveness that followed the example set by the front staff was very gracious, and not intrusive -- whether by the doormen or bellmen.
January 20, 2014
Rated 2 out of 5 by Mike82 Very disappointing
How this once fabulous hotel has gone downhill over the past four years! My first stay here was amazing - Platinum upgrade to a suite on the top floor with a large balcony, something left in the room every day like fruit, chocolates, even a bottle of prosecco with strawberries, and very kind and helpful staff. Now, four years later, still Platinum with SPG, and I am met with a surly check-in, my "upgrade" is the smallest room on the first floor with constant traffic noise, and there is no other recognition of my Platinum loyalty - not even a mint on the pillow. What happened? Did new management arrive and decide that recognizing loyal customers doesn't pay? Well, it has cost you my good will - I won't be staying here on my next trips to Rome in March and April.
December 11, 2013