Rated 5 out of 5 by Lauree Great Location
The hotel was in a very good location - with nearby shops and restaurants. The staff was professional, yet friendly and welcoming. The Concierge desk was very helpful.
My only issue with the hotel was that I am an SPG member and a couple who were travelling with us were not. They received a much nicer room than I did. I booked both reservations online at the same rate and I felt that I should have gotten more recognition for being a SPG member.
May 13, 2012
Rated 5 out of 5 by Brett83 Great Location and Service
The Excelsior was a wonderful experience for my family in Rome! The front desk, concierge staff and hotel staff in general were very helpful and gave immediate attention to any request. I am Starwood Gold and was pleased with my upgrade to a wonderful suite! The concierge even sent a porter on his scooter to assist with our luggage and train departure to Florence. Wonderful stay and experience during our visit to Rome!
June 9, 2012
Rated 1 out of 5 by Unhappy123 Horrible customer Service
I have been a SPG Platinum Member for a long time and currently I am a Gold member and have stayed in multiple Starwood hotels across the world and I can say this is one of the worst and rudest places. Horrible and disgusting waiters and bar tenders the OVRM bar. The people giving good reviews here probably haven't experienced real customer service yet. Lets see what the customer service people do about this.
May 17, 2013
Rated 5 out of 5 by Kmankenny When in Rome...
...stay at the Westin Excelsior. The location on Via Veneto is perfect. Short walks or even a short cab ride to everything you could want to see, do or eat! The staff is friendly and engaging. They did amazing things for my wife and I to make our stay enjoyable, comfortable and stimulating.
September 17, 2013
Rated 5 out of 5 by PrincessTraveler Superb Stay and Service - Westin Excelsior
This was my second stay at this beautiful hotel. Excellent front desk staff was able to accommodate our noon arrival. Platinum upgrade was very much appreciated. The concierge staff is top notch (Thank You Andrea and Carlo!). Breakfast each morning was a wonderful start to our daily site seeing agenda at this exquisite hotel in a prime location. Just a superb Starwood property!
August 9, 2012
Rated 5 out of 5 by Acelsie Rome at it's Best
This is one of the great hotels in the world. It's historic location on Via Veneto is close to everything. The hotel has absolutely the best concierge desk in the city. Claudio has been there forever and he knows where all the action is, the best shopping, restaurants and sporting events. The rest of the guys are great too. We've stayed here many times and always feel welcome.
November 1, 2012
Rated 5 out of 5 by Blackwood Great location, grand property
I've had a chance to holiday at this property a few times now. Our most recent experience was the best. We love the location and pretty well walked to everything. Our upgraded room was very nice, with a great view. Service was excellent, although language (English) was a challenge in a couple of instances. All in all our preferred home away from home in Rome.
July 31, 2012
Rated 5 out of 5 by Taterdomers Our favorite among many great hotels on a long European trip
Our stay began with a warm welcome from the front desk staff, an upgrade to a wonderful suite and accommodations that could not have been more perfect.
September 16, 2013
Rated 5 out of 5 by Longislandny Excellent hotel and management team
Outstanding hotel. Don't hesitate to stay here. Same owners as Westin in Florence, which was also outstanding. Staff was great. Concierges provided clear and accurate info. Tours recommended by concierge were excellent. Room (we were upgraded as a gold preferred member) was spacious, clean, and functional.
November 3, 2012
Rated 5 out of 5 by AndrewBrooklyn The Best Westin Ever
I've been stayed at this Westin many times. And I am sure that it is the best Westin. Awesome rooms, delicious food, friendly staff and gr8 SPG recognition .
August 23, 2013
Rated 5 out of 5 by USA123 Fantastic hotel!
Amazing hotel in a very nice and quiet part of Italy. The staff was great about letting us check in early and our room (438) was very special. Very easy to get to from the metro and very easy to walk to all of the sites.
Would stay here again with no hesitation!
November 27, 2012
Rated 5 out of 5 by Feri71 Outstanding Hotel
I was in Rome with my family. First of all,what I really liked was that we booked a connecting room with a family holiday promotion,and they upgraide us to a large suit. Excellent SPG recognition! The hotel have got very good location and an excellent service.
November 11, 2012
Rated 5 out of 5 by Magnolia Great place to stay
The entire experience from check-in to check-out was flawless. I was upgraded to a lovely room with a balcony overlooking Via Veneto (doesn't get much better than that). The Spanish Steps and the most prestigious shops in Italy are nearby. I'll be back.
November 20, 2012
Rated 4 out of 5 by Giuspas Historic hotel
A historic hotel located in one of the most beautiful streets in Rome. The service is good, the rooms comfortable. Management should do more to make guests feel good without resting on the name and the prestige of the hotel.
June 19, 2012
Rated 5 out of 5 Great Place to Stay
Spent one night at The Westin between our cruise disembarkation and flight back home. Were greeted with friendly staff and provided top notch service. Wish we could have spent more time at the hotel.
November 18, 2012
Rated 5 out of 5 by prvlge Excelsior Rome
Great location on Via Veneto. Walking distance to all major sites. Concierge sevices outstanding!
April 30, 2013
Rated 5 out of 5 by RoyR Great Location
Good spot to walk to many historic sites, bars and restaurants, and close to Metro and bus stops.
May 10, 2012
Rated 5 out of 5 by Steve54 WOW - A staff that cares!
My wife and I were staying at the Westin Excelsior for one night June 25 on our way home from a long vacation. We checked in at 7:30 in the evening, tired from a long day of travel. At the front desk we were met by Roberta who noted that we had been here the week before. She went on to say that she wanted to give us an unforgettable experince which resulted in an upgrade from a standard room to an extraordinary suite, The following day we went to the airport, well rested and very content, only to find our flight was cancelled and we would be overnighting in Rome. Given our 2 recent stays at the Excelsior we bypassed the airline provided hotel (near the airport) and returned to the Excelsior; unfortunately, they were sold out. Pablo, the Front Desk Mgr., took it upon himself to not only find a room at the hotel but put us in the most beautiful room we have ever stayed in. His explanation was that he "wanted us to be happy and he had seen how tired and stressed my wife was". The two experiences, totally independent of one another, yet both the same, put this property at the top of our list. It's a beautiful property, great location with management that really "gets it". I cannot recommend it strongly enough.
July 5, 2012
Rated 5 out of 5 by EMale802 Eccellent hotel
The Westin in Rome is in every way an Excellent Hotel.
June 18, 2013
Rated 5 out of 5 Beautiful Hotel
Great location! Very helpful and friendly staff.
November 3, 2012
Rated 2 out of 5 by Mike82 Very disappointing
How this once fabulous hotel has gone downhill over the past four years! My first stay here was amazing - Platinum upgrade to a suite on the top floor with a large balcony, something left in the room every day like fruit, chocolates, even a bottle of prosecco with strawberries, and very kind and helpful staff. Now, four years later, still Platinum with SPG, and I am met with a surly check-in, my "upgrade" is the smallest room on the first floor with constant traffic noise, and there is no other recognition of my Platinum loyalty - not even a mint on the pillow. What happened? Did new management arrive and decide that recognizing loyal customers doesn't pay? Well, it has cost you my good will - I won't be staying here on my next trips to Rome in March and April.
December 11, 2013
Rated 3 out of 5 by coolsidpearl Time for an upgrade
The hotel is nice but getting a bit tattered. The carpets look very worn and it all seems a bit old. The staff is great but the inside needs to love.
December 30, 2013
Rated 3 out of 5 by chuck4u dissappionted
I had reserved an oversized room for 3 adults. upon check in, the man behind the desk indicated that he was giving me an oversized room and allowing a 3rd person in the room and waiving an 85euro additional fee, in an obvious attempt to extract a nice tip for himself. this immediately left a bad taste in my mouth and spoiled my stay
December 24, 2013
Rated 5 out of 5 by TJW1 One of the best hotel experiences ever
If there was a higher rating for service I would give it. Our stay was absolutely faultless from the large room to the fantastic breakfast and warm and welcoming service where nothing was a problem. The Westin Rome is a credit to the SPG program and the hotel Manager.
December 26, 2013
Rated 4 out of 5 by paris58 Beautiful hotel with good restaurant & fitness center
Very nice and elegant hotel with a very good staff. The only exception was that my room was not prepared properly on my arrival: no bathrobes, only one pair of slippers for two people, no kit with a nail file in the bathroom just when I tore a nail and needed it, and no pen to write with. The reception sent up everything when I explained what was missing. The other problem was the very noisy refrigerator. The person that the reception sent to check it didn't come when the motor was turning full force and making quite a lot of noise so he thought there was nothing wrong with it. Too bad for me! The ventilation in the room was also a bit noisy at times. The Westin Excelsior should rectify such noise problems as clients will always be unhappy in a room that is not relaxing, especially at night when they want to sleep peacefully.
The reception was very warm and professional. I liked them very much. Sense of humor too! The restaurant Doney is very nice with a good menu, good chef and good wine. The Fitness Center was very clean and well equipped. Pool, hammam, Finnish sauna and weight room, plus showers.
Breakfast buffet was enormous with a chef waiting to make your eggs the way you choose. Coffee was not bad but I have had better. Meats, fish, fruits, cakes, croissants. Excellent overall.
Finally, we very much enjoyed the bar ORVM in the hotel. Beautiful, relaxing & great pianist playing live.
December 30, 2013
Rated 3 out of 5 by mimidt Westin Excelsio, Rome
My husband and I stayed four nights at the Westin Excelsior in Rome November 12 to 16. The only real issue we had was that there were large parties in an open area that we needed to get through to get to our room. It was almost impossible at times.
The elevator near our room was also in terrible shape, with the doors often scraping and seeming to have difficulty opening and closing at times.... a little scary.
November 23, 2011
Rated 2 out of 5 by FitzroyTravel Not up to Westin standards - look elsewhere
Sadly this hotel was a big disppointment. The dated decor of the room with its musty smell and threadbare carpets, rusty lamps, chairs with springs poking through, woodwork desperately needing painting, lightbulbs not working, no tea/coffee facilities, mould in bathroom, worn out tapware through to the brass, poor lighting, drawers that barely opened....I could go on...The overpriced spa treatment was the worst massage in my life, the therapist spoke no english and when I asked to to stop she could not understand. It took me 3 showers to rid the oil from my hair. Horrible experoience for an apparently 5 star hotel. NEVER AGAIN! I wont even begin on the room service etc....
October 21, 2012
Rated 5 out of 5 by 2300 Excellent Service at a Grand Hotel
We do not have one negative comment from our 5 day family vacation in late November at the Rome Excelsior. We traveled with our 19 yr old daughter so we needed two rooms or a suite. Matilde at the front desk greeted us with enthusiasm and is a true professional. She escorted us to our suite. Marinella from the reservation office made sure our room was exactly as requested. This is not a stuffy hotel. It is warm & friendly, but of course a bit pricy which is expected in this very upscale area across the street from the US Embassy. Every member of the staff spoke very good English and provided excellent customer service every day. We are a bit hard to please as we are very observant of details that need attention, yet I can say that there was nothing that could be improved during our stay - Gratzi to all the staff - Bravo!
December 1, 2013
Rated 3 out of 5 by Ajt7 room condition dated
The hotel itself seems luxurious in the lobby area yet the hallways and room especially had a dated feel. The carpet and paint in the bathroom in particular were in obvious need of cleaning and/or replacement and the bathroom trimwork was chipped, scratched and dirty. The screws on the bathroom door hinge were on the floor. We did not go through the hassle of a room change as we were pressed for time. I'm afraid since I prepaid a "special rate" that I was given one of the worst rooms- a hotel of this quality and expense should not have such inferior rooms- disappointing
July 15, 2013
Rated 5 out of 5 by Maryls Italy
This is one of the best hotels we have ever had the pleasure to stay in . The staff was friendly, the rooms were very clean. Would stay again and I will highly recommend to family and friends
December 3, 2013