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Rated 4 out of 5 by 252 reviewers.
Rated 5 out of 5 by Amazing We absolutely loved this hotel. The room was beautiful, comfortable and extremely clean. I would highly recommend this hotel to everyone. Simply put; it is amazing. May 30, 2014
Rated 5 out of 5 by Small things you could do to improve Add a bank ATM in the lobby or change dollars into Euros at the front desk. Add an ice maker available to guests. Otherwise, our visit was excellent. July 28, 2014
Rated 5 out of 5 by Fantastic location in Rome *The location of the hotel is fantastic. Many of the main attractions are within walking distance. Lots of shops and restaurants are steps from the hotel. *Excellent selection of breakfast items to choose from. *Take lunch, or dinner, in the Doney restuarant and you will not be disappointed. The service, food, and quality is outstanding. The rooms are very spacious but could use a little updating. We were upgraded to a lovely suite overlooking Via Veneto. *Two staff members deserving merit are Elena, the reservations manager, and Stephano on reception. They are extremely helpful, and very professional. *The concierge service needs to be addressed. The gentlemen working the desk seemed overly impressed with themselves. Several of them were borderline unfriendly. May 4, 2012
Rated 5 out of 5 by Hotel is amazing! Hotel was in great location about .3 mile from metro. Inside was so beautiful , i felt under dressed ( wore shorts & t-shirt.) the pool and wirlpool were so nice , it made relaxing easy. It made are stay so much better to come back from walking around the Coliseum, Vatican, and the stairs at St.Peters church and get in wirlpool & pool. They also gave us a bath robe & slippers for going to pool area. It was just so nice ...If you go to Excelsior please get the coffee it was the best I had ever had.. November 30, 2011
Rated 1 out of 5 by Why did I insist on this hotel? My husband and I went to Rome for our honeymoon 32 years ago and we stayed at a hotel near the Excelsior. I remember walking by the hotel many times and we said that the next time we go to Rome, we'll stay there. We've been back to Italy a couple of times since 1982, but this was our first time back to Rome. I told my travel agent that the only hotel I would consider was the Excelsior, especially after seeing that it was still a 5 star hotel. OMG...what a mistake!!! The hotel is dirty, run down, shabby ( and not chic) and is in desperate need of a total overhaul. How this hotel can still bill itself as a 5 star hotel is beyond my comprehension. The carpets are dirty, the sofas are worn and torn, the woodwork needs varnish,the marble needs polishing, glass tabletops that needed cleaning, glass doors full of finger prints,etc. There is a doorman and even though he was nice, he just stood around and never greeted incoming guests, never swept the entrance, never opened doors. The concierge was friendly, but with very broken English. The check in was efficient and we were given an upgrade on both ends of our trip, but, I will never stay there again. Some friends of ours were in Rome in the spring and they stayed at the hotel across the street, a true 5 star hotel and they loved it. Our room cost more than theirs and was way below expectations. I have been to many Starwood hotels and having this hotel belong to the Starwood chain is a disgrace. July 28, 2014
Rated 5 out of 5 by Such a great experience We were in Rome for a day and half as a prolonged stopover and we were absolutely delighted with everything the hotel had to offer. The staff was super nice, the room was regal and gorgeous and the service was fantastic. When we checked out in the morning they were more than accommodating when it came to storing our luggage. All in all it was an experience we would love to have again. Great job to everyone on the westin excelsior staff! You really made our trip that much more enjoyable. December 25, 2013
Rated 5 out of 5 by Wonderful Stay The Westin Excelsior exceeds ALL expectations each time I stay. I was there 14 years ago and then again last week. It just gets better and better. From arrival and being greeted at the door, the check in staff and concierge are very friendly and always willing to help. The heated towel warmers are one of my favorites! The hotel sitting area with the grand chandeliers and beautiful carpets make me feel like a princess. Thank you Westin for making this a memorable stay. February 23, 2014
Rated 5 out of 5 by So nice to be in a great hotel! Very spacious! We had booked a B&B that was a nightmare! We immediately went online and booked the Westin, knowing we could count on it! It was so spacious and nice and had a great experience. The only bad thing that i didnt realize until after we checked out is that $1 was added to our bill for UNICEF and i feel that was deceitful to do that and not point it out at checkout. July 21, 2014
Rated 2 out of 5 by Westin, really? We recently stayed for 3 nights and have to say we were pretty disappointed. The service we received from the staff was poor to average without either the will or capability of offering the high level of service we've grown accustomed to at a Westin property. The hotel is in a sad state of repair with shabby carpet in the room, broken floor tiles in hallway and a broken shower door. The hotel is badly in need of a major renovation. As a SVO owner and SPG member, sadly I would recommend staying somewhere else while in Rome. July 9, 2014
Rated 5 out of 5 by Great Location The hotel was in a very good location - with nearby shops and restaurants. The staff was professional, yet friendly and welcoming. The Concierge desk was very helpful. My only issue with the hotel was that I am an SPG member and a couple who were travelling with us were not. They received a much nicer room than I did. I booked both reservations online at the same rate and I felt that I should have gotten more recognition for being a SPG member. May 13, 2012
Rated 5 out of 5 by Great Location and Service The Excelsior was a wonderful experience for my family in Rome! The front desk, concierge staff and hotel staff in general were very helpful and gave immediate attention to any request. I am Starwood Gold and was pleased with my upgrade to a wonderful suite! The concierge even sent a porter on his scooter to assist with our luggage and train departure to Florence. Wonderful stay and experience during our visit to Rome! June 9, 2012
Rated 5 out of 5 by Superb Stay and Service - Westin Excelsior This was my second stay at this beautiful hotel. Excellent front desk staff was able to accommodate our noon arrival. Platinum upgrade was very much appreciated. The concierge staff is top notch (Thank You Andrea and Carlo!). Breakfast each morning was a wonderful start to our daily site seeing agenda at this exquisite hotel in a prime location. Just a superb Starwood property! August 9, 2012
Rated 5 out of 5 by Rome at it's Best This is one of the great hotels in the world. It's historic location on Via Veneto is close to everything. The hotel has absolutely the best concierge desk in the city. Claudio has been there forever and he knows where all the action is, the best shopping, restaurants and sporting events. The rest of the guys are great too. We've stayed here many times and always feel welcome. November 1, 2012
Rated 4 out of 5 by Good Place to stay and visit Rome I want to compliment the Concierge. They were very accomodating and friendly. They know where all the great places are! July 20, 2014
Rated 5 out of 5 by Great location, grand property I've had a chance to holiday at this property a few times now. Our most recent experience was the best. We love the location and pretty well walked to everything. Our upgraded room was very nice, with a great view. Service was excellent, although language (English) was a challenge in a couple of instances. All in all our preferred home away from home in Rome. July 31, 2012
Rated 4 out of 5 by Food choice Thank you we had a great stay in your hotel. I am making a coment because I am a vegetarian. You produced several group meals for us that were magnificant. For the vegatarines in our faomily we were verylimited to what we can eat. There was not a single source of protine in any of the group meals such as soy or tempeh of even a garden burger. I wanted to make you aware of this. July 14, 2014
Rated 3 out of 5 by Antiquated facilities The only thing you get is the fact that you are staying at the Westin, whatever that means. The Room is very small and have old scuff marks on the wardrobe edges, the breakfast was nothing to write home about for $ bucks . There is no internet in the room only at the lobby , what a bummer. SPG should reconsider their relationship with this outfit. November 4, 2013
Rated 2 out of 5 by service needs some attention Overall this hotel is tired and the employees are not up to the typical Westin standard. The service is sloppy., not just the crisp you would generally see. Clear that the hotel is used a lot by the cruise lines for people coming and going off of cruses so it feels very transient and just not that warm. October 28, 2013
Rated 5 out of 5 by Excellent hotel and management team Outstanding hotel. Don't hesitate to stay here. Same owners as Westin in Florence, which was also outstanding. Staff was great. Concierges provided clear and accurate info. Tours recommended by concierge were excellent. Room (we were upgraded as a gold preferred member) was spacious, clean, and functional. November 3, 2012
Rated 5 out of 5 by When in Rome... ...stay at the Westin Excelsior. The location on Via Veneto is perfect. Short walks or even a short cab ride to everything you could want to see, do or eat! The staff is friendly and engaging. They did amazing things for my wife and I to make our stay enjoyable, comfortable and stimulating. September 17, 2013
Rated 5 out of 5 by Great Stay Great stay. The room was very comfortable. Staff was very courteous. July 18, 2014
Rated 5 out of 5 by Fantastic hotel! Amazing hotel in a very nice and quiet part of Italy. The staff was great about letting us check in early and our room (438) was very special. Very easy to get to from the metro and very easy to walk to all of the sites. Would stay here again with no hesitation! November 27, 2012
Rated 5 out of 5 by Outstanding Hotel I was in Rome with my family. First of all,what I really liked was that we booked a connecting room with a family holiday promotion,and they upgraide us to a large suit. Excellent SPG recognition! The hotel have got very good location and an excellent service. November 11, 2012
Rated 5 out of 5 by Great place to stay The entire experience from check-in to check-out was flawless. I was upgraded to a lovely room with a balcony overlooking Via Veneto (doesn't get much better than that). The Spanish Steps and the most prestigious shops in Italy are nearby. I'll be back. November 20, 2012
Rated 4 out of 5 by A little too Old Charm Good hotel, but it needs to be renewed a little. Old charm is good but it needs a new paint job, new carpets etc. keeping the character is good, but a fresh look is needed. Service is a little slow, and odd reservations rules compared to other Starwood Hotels In this city of rooftops, the lack of a rooftop is a shame, because the location of the hotel would make a rooftop bar/restaurant a great addition. July 10, 2014
Rated 4 out of 5 by Maintenance we have stayed at this property 3 times and we were disappointed on our last stay because it looks run down, it desperately needs a face lift. It is loosing his elegance, you should really do something about it. It is a shame. July 15, 2014
Rated 4 out of 5 by Historic hotel A historic hotel located in one of the most beautiful streets in Rome. The service is good, the rooms comfortable. Management should do more to make guests feel good without resting on the name and the prestige of the hotel. June 19, 2012
Rated 5 out of 5 Great Place to Stay Spent one night at The Westin between our cruise disembarkation and flight back home. Were greeted with friendly staff and provided top notch service. Wish we could have spent more time at the hotel. November 18, 2012
Rated 5 out of 5 by The Best Westin Ever I've been stayed at this Westin many times. And I am sure that it is the best Westin. Awesome rooms, delicious food, friendly staff and gr8 SPG recognition . August 23, 2013
Rated 5 out of 5 by Our favorite among many great hotels on a long European trip Our stay began with a warm welcome from the front desk staff, an upgrade to a wonderful suite and accommodations that could not have been more perfect. September 16, 2013
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