Rated 2 out of 5 by ThomasG Pleasant, Old School Property But Issues
Rooms were fine, if a bit dated. Staff was excellent, except for below
Prepaid at a perceived "lowest" rate and a week later they lowered the rate 100 euros per night and wouldn't honor it. Most any other type of business would take care of their customer better.
Emailed them twice about parking for my rental car. No response either time. Arrived and it didn't occur to me at the time to address the matter. At checkout they gouge for for 70 euros per day for parking
Combine everything and I won't risk staying at this property again. Not sure why I should bother going to Starwood 100% of the time either, as customer service won't do anything about it , either
May 29, 2013
Rated 2 out of 5 by kk43 Never Again
The location of the Hotel was great. But, we did have an issue with the room. I have a severe allergy to down, and told them. Somehow, feather pillows ended up in the room and I had an allergic reaction. What really sets me off is the manager called me and my family liars! Why would I lie about that? On service, I would give them a big F!
March 24, 2012
Rated 4 out of 5 by tyler202 Good Location
Room was nice bed was very comfortable. Food at Doney's was average at best and was not a good value. Too many restaurant choices nearby to eat in Hotel.
No way in 2014 should a guest have to pay for WiFi. this will be a consideration for future stays.
July 7, 2014
Rated 5 out of 5 by Rich15 Bravo, Westin Excelsior!
From arrival to departure, spouse and I were impressed by attentive staff, beautiful room and amenities plus service that exceeded expectations. Location... perfetto! Paulo (concierge) could not have been more helpful. When we return to Rome, we return to Westin Excelsior. Grazie and Bravo!
May 7, 2013
Rated 5 out of 5 by DickieB Amazing
We absolutely loved this hotel. The room was beautiful, comfortable and extremely clean. I would highly recommend this hotel to everyone. Simply put; it is amazing.
May 30, 2014
Rated 2 out of 5 by Mike8 Lacks customer service for the price
The staff was not accommodating to our needs and the hotel was over priced. Upon check-in I realized i mistakenly didn't register my wife for the King room I reserved. To remain at the same price, we were required to change to a double room.
We used the hotel restaurant for breakfast only to find it WAY over-priced. For 33 euros the food selection and quality should be better and the staff should be tending to my every need. I many times had to interrupt staff members from arguing with each other to bring coffee to the table.
When engaging with staff, they were friendly enough, but they certainly didn't go out of their way to say "hello" or welcome me when I passed by them.
June 2, 2013
Rated 5 out of 5 by Blackwood Wonderful property
Now my *wood property of choice in Rome. Great location. with some beautiful heritage rooms. Very good elite SPG recognition. Some minor service issues, mostly relating to language/communication. Vevy nice neighbourhood for walking, eating, shopping. I will definately return.
February 7, 2012
Rated 5 out of 5 by thelawman Unbelievable!
This was a wonderful place. Simply beautiful. The hotel is in a great section of Rome, near the USA embassy and away from the hustle and bustle if the tourist sites. The staff upgraded us to a beautiful two bedroom suite that overlooked Via Venetto and accommodated our every need. The gym facility was quite nice and the concierge was very helpful. The lobby is quite magnificent.
July 4, 2014
Rated 4 out of 5 by Alexey Huge rooms
I have stayed here for 4 nights with my partner for a first time visit to Rome. This a gorgeous hotel with excellent location and gigantic rooms (we stayed at a Grand Luxe room and had a separate bedroom!). My only dissapointment was the fact that their king size beds are actually two queen beds joined as a king. Because of that, it is very uncomfortable to sleep in the middle, as there is a 'hole' in between the two mattresses. I have been told ny the receprion staff that the majority of rooms are like that. I believe this is not right for such a great hotel to save money on real king size mattresses...
February 29, 2012
Rated 5 out of 5 by Diaz La Frande Dame of Via Veneto
La Grande Dame of Via Veneto is a "little tired"and in need of some cosmetic "surgery"....However, the service and attention to detail are a great as ever. Special recognition goes to Maria at reception, who truly went beyond the "call of duty" to find a great room for us. In spite of her being a little under the weather, her attitude, disposition and care were exceptional. Similarly, at early (6AM) check out, the front desk person on duty made suer that we could have a very quick and prompt coffee, prior to starting our long trip back home. In all, a great stay........
April 2, 2013
Rated 3 out of 5 by Jerrylou Great facility, slow staff, expensive parking
Had to wait more than 10 minutes for the car from valet parking. And very expensive. 71 Euros overnight!
Everything else was great. Staff very friendly.
June 30, 2014
Rated 5 out of 5 by JohnDD Q: What more can a hotel offer? A: Not much!
My wife & I stayed at the Excelsior for a week, in two different rooms because we decided to extend our stay at the last moment. So we had two flavors of Excelsior excellence. Our rooms were magnificent, spacious and quiet, with deft touches of elegance. The staff - from front desk to back office - were unfailingly courteous, helpful and solicitous of our well-being. Location is very convenient to several of our favorite sections of Rome. This is our fourth or fifth visit, and we continue to view the Excelsior as central to our own "Roman Holidays."
June 4, 2012
Rated 3 out of 5 by DisappointedInRome Platinum members beware!
I recently stayed at this hotel as a corporate guest. Upon checking in, I was advised that as a Platinum member I could access the wireless Internet at no charge. The charge is normally 15 euros per day. However, while checking out I noticed I was charged a total of 75 euros for 5 days of internet access. When I asked about the charge the guy behind the desk stated that I did not qualify due to the fact that I was a corporate guest. Although I explained to him that I was told upon check in that the access was free, he refused to remove the charges.
August 12, 2012
Rated 5 out of 5 by Filippo Strolling in Via Veneto
We only stayed one night, but it was a fabulous 24hr. Upgraded to a gorgeous suite, everybody very kind from the very begininning until the end. Location of hotel is excellent to walk to Villa Borghese gardens, Spanish Steps, Pantheon ...all the sites. Had lunch at Doney, great food and service. Had a swim in the pool, where there is a also a whirpool, but uses th same water of pool so a bit on the cooler side, relatively speaking. The pool area could have been a bit 'dryer', but just as I am a very picky person. Excellent stay overall!
September 4, 2012
Rated 5 out of 5 by Spotlight0120 Golden Service
Our two night stay in Rome was the last leg of a fabulous 16 day vacation, and I must say that the Westin Excelsior put the icing on the cake. They rolled out the red carpet for us. We were stuck in holiday traffic, and our arrival was about 5 hours later than we intended. They upgraded us to a beautiful suite, and had bottled water and fabulous sweets waiting for us.
The warm hospitality extended from the front desk to the most helpful concierge staff, room service, and dining room. The Westin Excelsior is now our among our favorite and special memories of a fabulous vacation.
June 6, 2014
Rated 5 out of 5 by True2review Fantastic location in Rome
*The location of the hotel is fantastic. Many of the main attractions are within walking distance. Lots of shops and restaurants are steps from the hotel.
*Excellent selection of breakfast items to choose from.
*Take lunch, or dinner, in the Doney restuarant and you will not be disappointed. The service, food, and quality is outstanding.
The rooms are very spacious but could use a little updating. We were upgraded to a lovely suite overlooking Via Veneto.
*Two staff members deserving merit are Elena, the reservations manager, and Stephano on reception. They are extremely helpful, and very professional.
*The concierge service needs to be addressed. The gentlemen working the desk seemed overly impressed with themselves. Several of them were borderline unfriendly.
May 4, 2012
Rated 5 out of 5 by usatraveler Wonderful Stay
The Westin Excelsior exceeds ALL expectations each time I stay. I was there 14 years ago and then again last week. It just gets better and better. From arrival and being greeted at the door, the check in staff and concierge are very friendly and always willing to help. The heated towel warmers are one of my favorites! The hotel sitting area with the grand chandeliers and beautiful carpets make me feel like a princess. Thank you Westin for making this a memorable stay.
February 23, 2014
Rated 5 out of 5 by lucky777 Hotel is amazing!
Hotel was in great location about .3 mile from metro. Inside was so beautiful , i felt under dressed ( wore shorts & t-shirt.) the pool and wirlpool were so nice , it made relaxing easy. It made are stay so much better to come back from walking around the Coliseum, Vatican, and the stairs at St.Peters church and get in wirlpool & pool. They also gave us a bath robe & slippers for going to pool area. It was just so nice ...If you go to Excelsior please get the coffee it was the best I had ever had..
November 30, 2011
Rated 5 out of 5 by Joelife Such a great experience
We were in Rome for a day and half as a prolonged stopover and we were absolutely delighted with everything the hotel had to offer. The staff was super nice, the room was regal and gorgeous and the service was fantastic. When we checked out in the morning they were more than accommodating when it came to storing our luggage. All in all it was an experience we would love to have again. Great job to everyone on the westin excelsior staff! You really made our trip that much more enjoyable.
December 25, 2013
Rated 5 out of 5 by Lauree Great Location
The hotel was in a very good location - with nearby shops and restaurants. The staff was professional, yet friendly and welcoming. The Concierge desk was very helpful.
My only issue with the hotel was that I am an SPG member and a couple who were travelling with us were not. They received a much nicer room than I did. I booked both reservations online at the same rate and I felt that I should have gotten more recognition for being a SPG member.
May 13, 2012
Rated 5 out of 5 by JCWJr3 Excellent choice for location and comfort
The Westin Excelsior is a lovely hotel in an excellent location! The staff are friendly and helpful. The hotel was a brief stop over on our journey to a small town in Umbria. We liked the hotel so much we plan to come back to Rome for further exploring with the lovely Excelsior (and professional staff) as our base to explore from.
For shoppers, Brioni is next door, Versace has a store across the street, the location is excellent! City gardens and a portion of the wall surrounding the ancient City is a few hundred yards away. Perfect location, we will be back!
June 1, 2014
Rated 5 out of 5 by Consult Consult
The airlines lost our luggage and the staff helped in multiple ways to help us accommodate without luggage for 3 days
June 22, 2014
Rated 5 out of 5 by Brett83 Great Location and Service
The Excelsior was a wonderful experience for my family in Rome! The front desk, concierge staff and hotel staff in general were very helpful and gave immediate attention to any request. I am Starwood Gold and was pleased with my upgrade to a wonderful suite! The concierge even sent a porter on his scooter to assist with our luggage and train departure to Florence. Wonderful stay and experience during our visit to Rome!
June 9, 2012
Rated 5 out of 5 by PrincessTraveler Superb Stay and Service - Westin Excelsior
This was my second stay at this beautiful hotel. Excellent front desk staff was able to accommodate our noon arrival. Platinum upgrade was very much appreciated. The concierge staff is top notch (Thank You Andrea and Carlo!). Breakfast each morning was a wonderful start to our daily site seeing agenda at this exquisite hotel in a prime location. Just a superb Starwood property!
August 9, 2012
Rated 5 out of 5 by Acelsie Rome at it's Best
This is one of the great hotels in the world. It's historic location on Via Veneto is close to everything. The hotel has absolutely the best concierge desk in the city. Claudio has been there forever and he knows where all the action is, the best shopping, restaurants and sporting events. The rest of the guys are great too. We've stayed here many times and always feel welcome.
November 1, 2012
Rated 5 out of 5 by Blackwood Great location, grand property
I've had a chance to holiday at this property a few times now. Our most recent experience was the best. We love the location and pretty well walked to everything. Our upgraded room was very nice, with a great view. Service was excellent, although language (English) was a challenge in a couple of instances. All in all our preferred home away from home in Rome.
July 31, 2012
Rated 3 out of 5 by Babake Antiquated facilities
The only thing you get is the fact that you are staying at the Westin, whatever that means. The Room is very small and have old scuff marks on the wardrobe edges, the breakfast was nothing to write home about for $ bucks . There is no internet in the room only at the lobby , what a bummer. SPG should reconsider their relationship with this outfit.
November 4, 2013
Rated 2 out of 5 by Pass63 Didn't meet our expectations
We were not impressed of our stay at the Westin Rome. The hotel gives an old and dusty impression. The elevators got stuck twice in 2 days. Breakfast room is overcrowded in the weekend. Far too expensive for what is offered.
June 17, 2014
Rated 2 out of 5 by wbn2013 service needs some attention
Overall this hotel is tired and the employees are not up to the typical Westin standard. The service is sloppy., not just the crisp you would generally see. Clear that the hotel is used a lot by the cruise lines for people coming and going off of cruses so it feels very transient and just not that warm.
October 28, 2013
Rated 5 out of 5 by Longislandny Excellent hotel and management team
Outstanding hotel. Don't hesitate to stay here. Same owners as Westin in Florence, which was also outstanding. Staff was great. Concierges provided clear and accurate info. Tours recommended by concierge were excellent. Room (we were upgraded as a gold preferred member) was spacious, clean, and functional.
November 3, 2012