Rated 5 out of 5 by dss2606 Fairy tale stay
This is the nicest hotel we have stayed in Venice, having stayed on many previous occasions. The breakfast, the ambiance, the décor and the staff were exceptional. Breakfast on the Grande Canal opposite the church of Santa Maria is the stuff of which dreams are made.
July 25, 2014
Rated 5 out of 5 by bobo35 Wonderful experience
We and our granddaughters enjoyed our stay immensely.
July 25, 2014
Rated 5 out of 5 by Phirsty just right
gave us everything we expected and more.
July 25, 2014
Rated 5 out of 5 by HumbleJPM255 This Location made my Venice Experience
1st, when we checked in we were greeted and informed that all our prior requests were granted plus more. We were allowed early check in and upgraded to a suite from a deluxe room.
All the staff were very generous and accomidating and it truly made our experience. The facility is beautiful and the views are out of this world.
July 22, 2014
Rated 1 out of 5 by Hyphen Bad time
1 the reception staff were rude
2. We were given a room tucked away in a far away corner of the hotel.I asked for another room but was told the hotel was booked out3
3Received a late phone call to tell me that the alarm in the bathroom went off. Told them NO they said "sorry"
July 22, 2014
Rated 5 out of 5 by JAlbert54 Unexpected Surprise
I had booked two nights with SPG points not knowing what to expect. We arrived to find out that Venice was having one of the most important festivals of the year ,The Redeemer. with a spectacular fireworks display planned. We had asked about the festival at check in time, but made no specific request about a room, and when we returned when our room was ready, we had been upgraded to a canal facing room with a balcony on the 4th floor. It was probably the best vantage point to watch the celebration in the City and the room was beautiful. To say the least our expectations were far surpassed. I truly felt that my loyalty had been rewarded.
An Amazing experience!
July 21, 2014
Rated 4 out of 5 by JShone Staff Responsiveness
When checking in I was waiting at the SPG preferred lane, but no one greeted me, as if i were not there at all. It was not until other quests kindly reminded the staff that I was waiting the staff turned over and summoned me to come to the counter where she was. This was rather unprofessional and rude.
July 20, 2014
Rated 3 out of 5 by FritzL Needs Work
The pre-arrival help, regarding parking and getting to the hotel, was unsatisfactory, no porter on arrival, check in was perfunctory and receptionist did not act like she was welcoming an SPG Platinum member.
Concierges appeared more interested in their chats and making 'phone calls than actually dealing with guests, who were kept waiting.
Room location and terrace were lovely, but air-conditioning, tv and power points require significant improvement.
Hotel location is excellent, within easy walking distance of major attractions, and the taxi service (free) to Murano is exceptional.
Restaurant, bar and housekeeping staff were excellent, and the food is fantastic!
July 19, 2014
Rated 4 out of 5 by TravelingEurope Venice, Italy Europa
Room was spacious, clean, and tastefully decorated. Staff was attentive, though at times a bit direct. Location of hotel is central to St Marc's Square, and they offer complimentary shuttles to Murano Island. However, room was not ready when we arrived at 4:00 pm, internet was intermittent at best, shower water drained slowly, no shuttles to train/airport, windows didn't open,
July 15, 2014
Rated 5 out of 5 by james111 stay
great location helpful staff very nice room
July 15, 2014
Rated 5 out of 5 by thelawman Place was great!!
The hotel is in an awesome location on the Great Canal and was wonderful. Our suite was great and they use ETRO products! I wish the gym was bigger but it was still good by European standards. I have been there twice and would highly recommend the hotel!
July 14, 2014
Rated 4 out of 5 by Van50 The hotel exceeds my expectation
The hotel has a central location and a beautiful view of the Grand Canal. We had a great stay in Venice and very much appreciated the excellent service from the hotel staff.
July 11, 2014
Rated 4 out of 5 by KYao Great Service
I don't usually write reviews but I decided to write this one to thank Lisa at the front desk for her friendly service and help to my family. The facilities at the hotel could use a little update but given that this is such a historic property, it is unfair to compare it against the standards at newly built hotels. Overall, the service is outstanding and I would certainly choose to come back again.
July 8, 2014
Rated 5 out of 5 by Lynette20 Fabulous location fabulous hotel
Service is outstanding, staff are just lovely
July 7, 2014
Rated 5 out of 5 by Rich Vacation
The hotel was excellent. Room and service were outstanding. Had a great time.
July 5, 2014
Rated 4 out of 5 by Rajit Great experience
We stayed at the Westin Regina for 3 nights and were very pleased with the facility and staff. The property is luxurious but not opulent. The location is really excellent, being just a few minutes away from Piazza San Marco. The staff are very courteous and helpful and made our stay that much more pleasant.
July 4, 2014
Rated 3 out of 5 by Racy36 La Dolce Vita....?
I don't think so.
Venice was wonderful, but the Hotel staff lacked any joy
July 3, 2014
Rated 5 out of 5 by Krstory1 Great hotel with perfect location and beautiful views
We have enjoyed our stay at this hotel many times. The location is great. The staff is friendly and helpful. The rooms are perfect.
June 30, 2014
Rated 5 out of 5 by EA19715 Italy Trip
This was the final stop of our Italy tour and it couldn't have been better. The staff were excellent, accomodations we excellent, location was perfect. Will definitely be back!
Thank you Europa and Regina Team!
June 23, 2014
Rated 5 out of 5 by jefin Beautiful suite, but without a canal view
The hotel is beautiful and ideally situated for sightseeing. We thought it was an excellent value for Starpoints, given the high price of hotels in Venice.
Our only complaint was about the suite options: I was celebrating a special birthday during this visit, so I contacted the ambassador team 3 months in advance and used a suite upgrade to ensure we got the best room available, preferably with a Grand Canal view. Instead, despite much correspondence with the ambassador team, we received a one bedroom deluxe suite, which faces a bland interior courtyard. We were disappointed that some of the hotel's nicest rooms lack a view of any kind. If using a suite upgrade, double-check your preferences carefully.
That said, our room was enormous, incredibly well-appointed, and completely peaceful & quiet. And the manager sent a very nice chocolate cake and bottle of prosecco. The breakfast terrace on the Grand Canal offers fantastic views of all the action, and the food and service were excellent. We've found that Westins in Europe are a cut above Westins in the U.S., and this property was no exception.
June 23, 2014
Rated 4 out of 5 by ishabh Superb Location
More than the room comfort, It was the staff responsiveness which made our stay comfortable.
Special thanks to Ms Lisa and Mr Attilio for taking care of us.
June 22, 2014
Rated 3 out of 5 by Leicasnap Aspects of this hotel were very disappointing
Breakfast room staff were none existent in terms of service. Breakfast was limited in quantity and quality. The food that was supposed to be hot was not.
Bar staff by contrast were pleasant and helpful. Communication at the Concierge desk was difficult as their English was equal to my Italian
June 18, 2014
Rated 5 out of 5 by SPGPlatinumAtlanta A Magical Place
My family of 6 arrived via water taxi from VCE airport on May 31, 2014. We were greeted like royalty at the hotel's private dock. At the SPG checkin counter the manager came out and introduced himself and selected 3 very nice rooms for my family, 2 with great canal views. After the checkin process was completed, he proceed to walk us all the way to the elevator bank in the adjacent building to make sure we did not get lost. That was a very nice and professional thing to do. Our 6 bags showed up promptly in about 5 minutes.
Regarding the hotel, it is an architectural gem. It's history and authenticity and second to none.
We dined out on the Grand Canal both mornings for breakfast. That was an amazing start to each day! From the host to the wait staff, every one was attentive, friendly and there to serve. In fact, it was hard for us to leave breakfast due to the amazing atmosphere.
Hotel is conveniently located to many cafes, shops, restaurants etc.
This is definitely a property we will return to the next time we are in Venice, Italy. Thank for very much for two magical nights!!
June 14, 2014
Rated 5 out of 5 by Eagle84 We're coming back!
We have stayed at the Europa Regina twice before and it is one of our favorite Starwood properties in the world. It's location in Venice is the best, as it's cental and easy to get anywhere...and right on the Grand Canal. We are now set to return and this time we're bringing our brother and sister-in-law.
June 13, 2014
Rated 5 out of 5 by KARLTrevor2 Review
Superb stay no complaints!
June 11, 2014
Rated 5 out of 5 by Pat118 Great response to prior problem
SPG/ Westen Europa & Regina quickly responded to a prior survey about a possible misunderstanding re: charge for extra bed in room. This response was GREATLY appreciated and reconfirmed my high reguard for the Starwood brand and its people! Our stay in June was wonderful and the staff friendly and helpful. Bedding was HEAVENLY. Location could not be better. Would highly recommend this hotel for business and family travelers.
June 6, 2014
Rated 5 out of 5 by NewYorkJim The concierge serves beyond expectations
Marco and the other members of the concierge team made our Venice experience memorable and exciting.
May 29, 2014
Rated 5 out of 5 by Jack1234 Excellent property in heart of venice
Me and my wife stayed at this property during our Honeymoon. This property in located in heart of venice across the grand canal and very close to major attractions and restaurents.
The hotel staff upgraded us to the top suite and the manager of the property came down to meet us at check in, escorted us to our room and thanked us for loyalty. We value that from spg properties.
Hotel is very clean and well kept, restaurent is good and location is great. Will recommend this hotel for tourists and romantic getaways.
May 27, 2014
Rated 4 out of 5 by 111canyon Loved it!
Great location. Beautiful hotel. Loved it
May 26, 2014
Rated 5 out of 5 by Glowgirl1 Wonderful location & Staff
We were made to feel welcome even as tourists and not business people. There is often a difference in how staff at hotels treat tourists. We would stay here again.
May 25, 2014