Rated 2 out of 5 by ncrv GREAT Asian restaurant with great service
We finally got our room after 5.00 pm, Reservation were made about 6 months prior, The check in clerk can care less about us been there since 10.00 am. Gold status does not mean anything to this hotel . The hotel manager needs to take SERVICE and CUSTOMER SERVICE lessons from the Asian restaurant management.
August 12, 2015
Rated 5 out of 5 by JH2015 Madrid Vacation
Great hotel in Prado district with excellent concierge services and palace-like décor. Would definitely consider staying again.
August 5, 2015
Rated 5 out of 5 by Carlos2222222 Amazing stay in iconic historical Madrid hotel!
We love love this hotel! It is a historical hotel in wonderful location (one of the best in Madrid)
Checkin was a breeze. . . .although late at night we had to bring our luggage up the stairs at entrance. .. .
We were upgraded to a nice room with city view of the Neptune fountain... . it was a nice room. Even though we faced the street the rooms must be sound proof or something as we didnt hear much noise .....
The non-descript facade reveals the beauty inside. .. . the foyer of a grande dame with large beautiful tapesteries adorning the large spacious public spaces. My wife and I loved their color scheme as the careful juxtaposition of lavender with the modern and classic furniture gives a smoothing and regal appearance to the place
Great service especially at breakfast and at bar .. . . .the breakfast is amazing!
-Central location near Parque del Retiro and prado museums etc and near central tapas and bars etc
-Exquisite luxurious classical and modern sleek public spaces
-Friendly helpful staff
-Amazing delicious breakfast (SPG amenity)
-Painfully slow elevators. . . .there are some elevators in back to right which most people do not use
-multiple stairs near entrance and from lobby to main public areas. . . dont know if handicap accessible but would make a difference if you needed to get around. . . .
Everything was just amazing and wonderful for our visit! and would definitely return and would HIGHLY recommend with no reservations!
Room Tip: Get room looking to Neptune fountain . . .the rooms are quiet even facing street
July 27, 2015
Rated 4 out of 5 by karentraveler Great location
The Westin Place is in a great location. The staff was lovely and we enjoyed our stay. We will stay there again when we return to Madrid.
July 26, 2015
Rated 5 out of 5 by Careylm Amazing!
Thoroughly enjoyed our stay. Excellent hotel, facilities and service. Would definitely recommend.
July 18, 2015
Rated 5 out of 5 by Michal65 The best experience ever ( so far…)
It was my first visit to Madrid. I knew that I can experience a level I usually see while staying at different Westin hotels but this one… It was simply excellent!. The first experience, just after the arrival- at the front desk, I was helped by Mr. Jorge Garcia, who was as professional and helpful as one can only dream of ( truly, a big thank you!!! ) and then I witnessed a staff person after person who had a real joy and pride in their work. Everything about this hotel- the room, restaurant ( another example of a excellency in service ), room service, gentlemen at the hotel entrance- I do not want to miss anybody-was just beautiful. As you can imagine, because of staying there, my whole memory of my first ever week in Madrid is all but wonderful. I thank you as much as I can, for everything that I experienced there and cannot wait to be back!
July 7, 2015
Rated 5 out of 5 by JCPena Am I Dreaming
From the moment we stepped in through the front doors we were mesmerized. Such a beautiful hotel.. The staff was dressed impeccable. The staff was very polite and helpful. We were greeted by a very helpful front desk young man. He expelained to us the hotel facilites and our perks as a Gold member. We were then told we had been upgrdaed and when we walked into our room we were mesmerized. So comfortable, so roomy. It was like we were royalty. This hotel is a dream. The name is very appropriate. The Westin Palace. I love it.
July 2, 2015
Rated 5 out of 5 by beeper Very busy in June so just relax and be calm waiting your turn
This is a very popular place. It is elegant, great location for eating at local tapas bars and delicious restaurants, running in Park, shopping and sightseeing. Madrid is very safe. Nice gym, but air conditioning not terrific and windows do open to let in the breeze. One of best breakfasts in the Starwood chain, and dining room is absolutely gorgeous. Fun bar where great cocktails are served. Was there during James Bond promo and "shaken...not stirred" Bond martini was awesome and fun to drink. Had a few
complaints, and management was easily accessible
and helpful to resolve problems. Definitely would choose it again. Concierges are very good at giving advice on activities and restaurants. Sell stamps at concierge desk. I always bring a yellow felt tip pen to help mark maps so we understand directions easier.
June 20, 2015
Rated 5 out of 5 by Traveler007 Excellent Hotel
The Westin Palace Madrid is an excellent hotel that gives you a feeling of being thrown back in time to a classic, old hotel that has all of the expected amenities in a fine hotel in 2015. There are many areas that could compliment but I will mention only a few. The service at check in, housekeeping, and the concierge is outstanding. I would also highly recommend the breakfast buffet if you like a large breakfast to start your day. The location is great for the Prado and Retiro Park and is in the "newer" part of the city. You only need to walk a few blocks west of the hotel to many plazas and old streets that give you a great feel of "old" Madrid. I would gladly stay at the Westin Palace Madrid again and also highly recommend it to others.
June 20, 2015
Rated 5 out of 5 by SMHNB Lovely stay
A great hotel for its services and location. All the staff were helpful. Jennifer at the reception handled both our check in and check out with minimal fuss. Thank you for a great stay in Madrid. Hopefully we will be back again soon.
June 1, 2015
Rated 4 out of 5 by MisterP Weston Palace stay May 17-22
Great location! Concierge and front desk very helpful with info! Skip the lounge as service is nonexistent. Rooms comfortable but bed was soft. Great tapas bars 5 minutes away.
May 23, 2015
Rated 5 out of 5 by bobb885 We were more than delighted...
Upon arrival from a long combination of overseas flights, the warmth and sincerity of our welcome made us instantly feel like that we were among friends, a feeling that lasted throughout our stay.
April 26, 2015
Rated 5 out of 5 by Bastrman Excelent Stay
we spend two nights for our honeymoon! The check in was fast, helpfully, the room nice and comfortable, the concierge very helpful, overall experience 10!
April 22, 2015
Rated 5 out of 5 by Yvie45 5 star service at the Westin, Madrid
The hotel is beautiful - lots of old world charm - original tapestries, stained glass rotunda for breakfast room, charming library style bar for cocktails and the location is perfect you can walk across the street to The Prado just pass the gorgeous fountain first.
The bed and pillows were very comfortable and the service was definitely 5 star. I got a free pot of tea delivered to my room every day! Nice touch. Also concierge was extremely helpful. I highly recommend this hotel.
April 19, 2015
Rated 5 out of 5 by Dan456 Grand luxury hotel
This is a top luxury hotel. Very ornate marble finishes. Great service. Beatrice in reception was very professional and made us immediately at home. Fantastic location.
April 18, 2015
Rated 1 out of 5 by NCScott Indifferent
My last night in Spain after sixteen other nights in hotel rooms, I wanted this to be special. Our 30th anniv. trip crowned by a stay at the Palace. It turned out to be my worst experience in Spain. No cool air in the room, we had to finally open a window and listen to crowds in the street and the traffic. The manager in the 1912 did all but ask us to leave even though he was aware that we were hotel guest. Indifferent to our stay sums it up.
April 14, 2015
Rated 5 out of 5 by itiseba Beautiful and comfortable hotel
The Westin Palace hotel is part of the history of Madrid, with a lot of celebrities among its guests. And you can understand this great tradition in all the excellent services of this hotel. In the heart of the town, all the main monuments and museums are reachable at a walking distance. We spent here 4 pleasant nights.
April 11, 2015
Rated 5 out of 5 by GeoDan Memorable stay.
This is my second time at the "Palace" and impressed like the first time. There's much to say about this hotel. Location, building, service quality, friendliness, etc. It was a wonderful Easter week. From the front desk through housekeeping staff everyone was attentive and efficient. I'm bad to retain names so the only one I remember was Antonio from Front Desk he was the face of our stay and a good start. Thank Westin Palace, I will be back!
April 7, 2015
Rated 5 out of 5 by Mansi71 awesome choice hotel in Madrid !
its said that countless the unseen details are often the only difference between mediocre and magnificent. Its my attentions to deatls, that always seems to put me into trouble, but he details of he staff here combine it together, makes my way seems simple.
being a hotelier for 22 years: I'd like to recommend when possible: pls. consider slippers, shaving kit and dentals washing kit.
March 31, 2015
Rated 3 out of 5 by Olek Good Location - Dated
If you are looking for a classic 1960 hotel this is your spot. Its very dated and the facilities are old. They are well taken care of, but you just sense you went back in time.
March 20, 2015
Rated 5 out of 5 by travelernewyork fantastic - perfect location- great staff
location, decor, staff, !
March 10, 2015
Rated 4 out of 5 by Thomas88 Nice stay
Famous "Grand" Hotel, which suprises with updated rooms. early Checkin and Suite Upgrade were granted - great. Brakfast under the big dome is really nice, but it can get very crowed and stressy. Brunch on Sunday is great :)
The bathroom amanities for a suite are poor (it says "luxury amanities", but it's the classical Westin soap - okay, but not for such a luxury and historic place.
Location is fantastic, close to the Main train station and airport bus as well as to the old town and major museums and the Retiro.
March 9, 2015
Rated 3 out of 5 by ElConte Poor customer service
Check in was not good at all. After staying at this hotel 2 or more times a year for 2 to 3 years we were really surprised at the service we experienced this last time.
March 4, 2015
Rated 5 out of 5 by Daval Wonderful hotel
Last time we were in Madrid we stayed elsewhere, but always knew if we returned we would stay at the Westin Palace! It did not disappoint! Even though it was a very busy holiday time , the staff was very friendly. ( and as I stood there waiting, I can tell you that they have a tough job! almost everyone had some kind of special request! The general facilities are really lovely. the rooms are big and very comfortable. Of course the bed was teriffic.
Did not eat at the restaurant....We were there on a Sunday, and the price of the famous brunch is really outrageous. But not a fan of big brunches anyway.
We had a great experience with the concierge, Lessandro. one of us did not get our luggage in Valencia, and we were expecting it in Madrid....as the time approached when we were checking out and still no bag,Lessandro offered a service to try to get us our bag in Barcelona, so we wouldn't miss it entirely! and he was succesful! We are grateful!
Overall this is a great hotel! I would definitely return
January 13, 2015
Rated 5 out of 5 by Vaishmael a wonderful experience
We were there to celebrate Christmas holidays. There for 4 nights and we could not have made a better choice. The room was spacious and charming. The marble bathroom just lovely. Our buffet breakfast offered everything we could have possibly wanted, including international options.
The staff were pleasant and attentive to all of our requests. The location was close to museums, restaurants and shopping. We give our highest recommendations for this hotel.
January 3, 2015
Rated 5 out of 5 by Sam57 magnificent hotel
Thank you for making my yearn end stay a memorable one.
It is a truly magnificent hotel.
January 2, 2015
Rated 5 out of 5 by Sam57 magnificent hotel
It is magnificent hotel with magnificent location in Madrid.
January 2, 2015
Rated 5 out of 5 by TheBigGuy1954 Westin Palace Madrid...treated like Royality
I had the pleasure of staying here in the later part of Nov/14. I had some concerns as there were a few negative reviews that I had read.
Those concerns were quickly laid to rest. I was able to use my suite certificates to upgrade to a Jr suite. The room was great! The hotel is gorgeous and is in a tremens location.The staff at the hotel were courteous and helpful. They definitely went the extra mile. This was one of the finest hotels I have stayed out.
December 8, 2014
Rated 5 out of 5 by RG2015 Great stay in Madrid
I stayed for 4 days and everything was top notch. Friendly welcome acknowledging my Platinum Elite status, followed by a nice suite upgrade, great room and prompt room service, help with a fitting for newly bought jacket and perfect service at the beautiful rotunda restaurant.
I highly recommend this hotel!
December 7, 2014
Rated 5 out of 5 by JPSP 50th Anniversary Trip
For 50 years we have travel the World on our Anniversary. This trip has been the Best.
The Services and the Staffs at all of the SPG properties have been the Greatest with Madrid Topping our List.
Thank you again
John and Sophie Page
December 4, 2014