Rated 4 out of 5 by ValentinRLG Hôtel conforme aux attentes
Nous avons passé 2 nuits à l'hôtel Westin Palace Madrid, où nous avons été très bien accueilli par un personnel de qualité et très réactif. Nous avions une chambre Executive Room pour trois; or celle-ci n'est pas adaptée à recevoir trois lits adultes. Nous étions un peu à l'étroit, dommage ...
En ce qui concerne le bar, son ambiance cosy et intimiste est agréable pour se détendre devant un bon verre. Le restaurant La Rotonda propose des plats variés et équilibrés, qui sont pour certains un peu gras ... Le petit-déjeuné copieux est un vrai régal et propose foule de plats différents.
We spent 2 nights at the Westin Palace Madrid, where we have been welcome very well by a quality staff. We had an Executive room for 3; but this one isn't great to welcome 3 adult beds.
The cozy and intimate ambiance of the 1912 Museo-Bar is nice to relax with a drink. The La Rontonda restaurant offers plenty of balance dishes. Some of them are a little bit greasy. The wonderful breakfast is a delicious.
17 avril 2014
Rated 2 out of 5 by deception service inacceptable
je viens de passer 3 jours au Westin Madrid.
Il m'a été attribué une chambre dont on n'avait même pas tiré la chasse du WC!
Le lendemain, après une journée de travail très fatiguante et avant un diner social, je reviens à ma chambre à 18heures : la chambre n'est pas faite! ni le lit, ni la salle de bains, rien.
Incroyable dans un hotel de cette catégorie et même dans n'importe quel hotel!
7 février 2012
Rated 5 out of 5 by SandiS Amazing Hotel and Staff
The Westin Madrid exceeded al of our expectations. The hotel is beautiful and our Suite was magnificent. The staff from the front desk to Aurelia at the concierge were always cheerful and helpful. We were there for our anniversary, and the Manager sent up two bottles of champaigne which was very thoughtful. Lastly the location of the hotel was perfect. We wouldn't change a thing.
30 mars 2014
Rated 5 out of 5 by Neoteros Just fabulous
The Spanish lower house of the parliament is 100 meters away, the Museum Thyssen-Bornemisza is right in front of the hotel, while the Prado is few hundred meters away. Practically all the main touristic attractions in Madrid are at a walking distance. This facility just could not be in a better position to visit the city. The building is just fabulous, inside and outside.
I was granted with a full platinum recognition: junior suite (luxurious and as big as a flat), complimentary breakfast - not limited to the continental one, and of incredibly good quality - and Wi-Fi.
Staff was incredibly responsive and supportive, since the welcome email I received when I booked the room, with all the information on the best tapas bars & restaurants, and the best places for flamenco shows or jazz concerts.
In order to spend a long week-end in Madrid my choice could not be any better!
9 mars 2014
Rated 5 out of 5 by DOUGE Outstanding as Always!!!
What an awesome Hotel with an great staff. I truly appreciate the staff's level of service and attention to detail.
6 mars 2014
Rated 5 out of 5 by David83 Beautiful hotel in the heart of Madrid
I stayed at the Palace Hotel for one night last week (February 23rd) and wished I could have extended my stay based on the quality of the hotel. It is an old historic hotel that has been beautifully restored with a fantastic location across from the Bornemisza and Prado museums. Easy walk to the Gran Via and exceptional tapas bars. I would definitely recommend opting for the breakfast (over Starpoints) which is served in the lobby restaurant underneath a glass cupola – great quality of food and service. I really appreciated the Starwood Platinum recognition as well – upon arrival in my room I received two bottles of mineral water, three chocolate truffles, a souvenir, and a hand written note from the General manager. I will return!
27 février 2014
Rated 5 out of 5 by Rich2809 Wonderful old fashioned hotel
I love this hotel. It is not modern, it is not trendy, the food is not stunning, it is not jammed with iPod players etc, it does not claim to be child friendly but the Westin Palace Hotel is a destination. It is a grand hotel.
The service is great, the suites are just so relaxing. The staff always make me feel welcomed. I have never experienced any problems with check in or check out or with the rooms. Doorman always greets me, never had any of the taxi problems people describe.
Travel, for me is not always about a free breakfast or a club lounge. Stay here and soak up the atmosphere, go out in the evening to one of the hundreds of tapas bars, have a glass or two of wine, you will love it.
At 8.30 it was only 35 minutes from the airport by taxi.
Location is second to none.
4 février 2014