Rated 5 out of 5 by Johnh Service staff
Having stayed around the world in a variety of 5 star hotels I have to say that the restaurant and bar staff at the Westin Palace exceed all of our past experiences. Their training and attention to detail and courtesy exceeds all expectations. Our compliments and thanks to all. We would not hesitate to stay at the Westin Palace again
March 18, 2013
Rated 5 out of 5 by jmwtn Outstanding Experience
I recently stayed four nights at the Westin Palace and found all aspects of my visit to be outstanding.
The front desk staff and the concierge staff were very friendly and helpful, going above-and-beyond to meet my expectations. Additionally, the hotel is in a great location and the rooms are very clean, modern, and quiet.
March 22, 2012
Rated 4 out of 5 by DanInDC Great Location
Front desk staff was friendly enough. The location was perfect for just about everything we wanted to see or do in Madrid, including art, shopping, and eating. Hotel was beautiful, a bit uptight feeling, entirely enjoyable. Workout room on the top floor with a view was kind of fun!
February 10, 2014
Rated 5 out of 5 by MikeR70 Fabulous Hotel ... very responsive staff
I took my 9 year old daughter with me to Spain (from the US) for a very special long weekend vacation. We were quite excited to stay at the Westin Palace, as it looked incredible on the website.
This hotel did not disappoint! We were thoroughly impressed, the place is, well, like a Palace. Beautiful inside and out, the gym is great, the rooms were spacious and well appointed. We only had one problem: our room was on the first floor, and there was a loud party going on, so a bit noisy in the room. However, we explained the problem at the front desk and we were quickly switched to another room on a higher floor. Such a great place, it really made the whole trip wonderful for us, and I hope I get a chance to stay there again.
October 20, 2014
Rated 5 out of 5 by BernieandEmily Best Location and Very Clean!
We stayed at Madrid Westin Palace Hotel. The location is great. Close to everything. Front desk staff are friendly and helpful. The room is VERY clean and VERY quiet! We had a wonderful vacation in Madrid!
December 15, 2013
Rated 5 out of 5 by srk49 Truly a Palace
Centrally located. Walking distance to everything. Staff extraordinary from front desk, concierge, wait staff and housekeeping. Junior suite upgrade for nominal fee per night. Would stay here again if ever in Madrid.
May 27, 2012
Rated 4 out of 5 by Travelalot33 Great location and a nice hotel
Hotel staff was helpful. Location could not be better. A classic downtown - old town - city center hotel with good service and good facilities. Wish the hotel had a club lounge or an executive lounge.
April 26, 2013
Rated 5 out of 5 by Fide My favorite hotel in the world
Excelent service, great location, best SPG recognition, delicious food (amazing breakfast), I love it.
December 31, 2011
Rated 5 out of 5 by Guillermo22 The hotel was outstanding
This hotel is outstanding, super comfortable, great location and gorgeous.
The staff is amazing.....
October 18, 2013
Rated 5 out of 5 by Gpsarros Excellent location
Location is perfect. The room was a bit small.
October 21, 2012
Rated 1 out of 5 by HJS785 Not 5 Stars by any reasonable standard
Having traveled around the world, I have ample experience/crtieria in judging the quality of hotels and service that I receive. One paragraph cannot begin to describe how disappointed we were with our stay. I am the retired Chairman/CEO of a financial services company and my wife and I have stayed in Westin (and other Starwood properties) around the world. As we made our booking thru Amex Platinum, we were confident that our previous positive experiences would be repeated. Not this time. The Palace Hotel might have been 5 Stars at one time, it is definitely NOT now. We were originally booked for 6 days and left after 2. Starting with a rude/disinterested concierge, our stay just got worse; mainly due to our accommodations. The so-called Platinum "upgrade" was too small for 2 adults of less then average size. I cannot imagine what the room would have been like without the upgrade. The bathroom was never properly attended too: the floor and toilet were not washed (we were in the room during maid service) and I do not want to consider that it was not cleaned before our arrival even though, based on what we saw, that is the likely scenario. There were cob webs in the toilet area, tissues/toilet paper not replaced (both were depleted) - we had to call to request after maid service. Pillows had no fill inside (even after they were replaced - which took 6 ½ hours). Sleeping on lumpy pillows, which should have been discarded years ago is not something I expect to pay for, especially with Westin advertising the Heavenly Bed. Plus there was no cover between the pillow and pillow case which we found disgusting. The room carpet was stained and very dirty looking - my wife and I would not walk on it barefoot if you paid us (and only one pair of slippers provided). All in all a very unpleasant experience. I would NEVER recommend the Westin Palace Hotel to anyone.
May 25, 2014
Rated 5 out of 5 by SKW1 The Westin Palace has been legendary for almost 100 years
This hotel functions like a well oiled machine with all hands on deck. Breakfast in the Rotunda is legendary, the cocktails in the cozy bar are poured before your eyes, the Chinese restaurant's Peking Duck is fantastic and the staff truly seem to care about your comfort. To have such wonderful personal touches in a large hotel indicates superior management.
December 2, 2011
Rated 5 out of 5 by ord1963 another fantastic stay
Just cannot say enough about the welcome and the service, The entire staff went above and beyond any unreasonable expectation to make our visit memorable. From the greeting and welcome on arrival, to the attention to food allergies in the dining room to the small in room touches to make our trip special. An outstanding hotel with a great staff that truly understands the meaning of hospitality.
October 23, 2014
Rated 5 out of 5 by Jack1234 Excellent experience
Me and my wife stayed at this beautiful property earlier in May. The proprty is really beautiful, well kept and in a very central and upscale location. We loved the fact that you can walk to all major tourist locations or take a short cab. Also there are a lot of great restaurents nearby.
We used the hotel restaurent for breakfast only and that was great. Hotel values spg members. As an ambassador level member, we got a really nuice suite which was awesome. Loved the upgrade as this was our honeymoon. Would likely return to this property. Great place!
May 27, 2014
Rated 5 out of 5 by Jeremy96815 Excellent stay and property
I stayed at this hotel in June 2012 for five nights. It was a very pleasant stay. Hotel is very centrally located to major tourist sites such as the Prado and Park Retiro, and it is only a couple of blocks from a metro stop. There are a number of quality restaurants nearby.
Our room was ready on arrival. Room was clean and nicely furnished. Staff was extremely helpful in coordinating the return of a lost bag from our airline.
We would definitely consider returning to this hotel if we are fortunate enough to visit Madrid again.
July 6, 2012
Rated 5 out of 5 by MerylG Excellent hotel
I have stayed at quite a few iconic hotels. The service here is surpassed by none. I was greeted warmly upon my arrival and was remembered by staff from a previous stay. The rooms are gracious and comfortable and spacious. Breakfast here is a treat not only for the food, but also the beauty of the room and the attentiveness of the staff. The newly opened Green Tea sushi restaurant is superb. The location is perfect for museum hopping and shopping, etc. This is a wonderful hotel.
June 23, 2014
Rated 5 out of 5 by Alex777 short but the most memorable stay
I have stayed in Westin Palace over weekend with my wife and son on our recent trip to Madrid. I had warm memories of this hotel from a few years ago but this stay exceeded all my expectations. From the first minutes we stepped into hotel around noon on Saturday will we left on Sunday afternoon, the staff did take care of everything. Our room and the whole hotel and were in an immaculate shape – better than I remembered. The staff genially cared about our needs. The breakfast was superb. Upgraded suite (SPG PLT) was fantastic – both the room and the view. Special thanks to the General Manager Marc Lannoy who made our stay particularly memorable! With my ca. 450 lifetime nights with SPG, I can say that it is the best managed Westin in Europe, or, perhaps, the best Westin overall.
January 22, 2014
Rated 2 out of 5 by Alan22 This hotel turns 100 this year and looks it!
As an SPG member I am impressed with the number of facilities around the world. The Westin Palace in Madrid simply does not reflect the standards of a supposed 5 star property. The room we had was not cleaned, the wallpaper was peeling, the ceiling was peeling over the shower, the bath fixture was not secured to the wall properly, the bed was uncomfortably soft, and the food was mediocre at best.
I would recommended razing this 100 year old dinasour and starting all over.
April 28, 2012
Rated 5 out of 5 by KBOB123 What an incredible hotel!
We had not planned to stay in Madrid at all, opting instead to go straight to Barcelona to begin our European adventure, but at the last minute we decided to spend two nights in Madrid. To think that we almost missed this incredible hotel! It is the way grand hotels USED to be! We loved everything about this palace of a property and will no doubt return here at some point in the future. DO NOT MISS THIS HOTEL!
June 22, 2014
Rated 5 out of 5 by Linda422 Beautiful hotel with amazing staff
We cannot say enough about how wonderful our stay was at your hotel. The staff was incredible....so helpful and kind. The front desk, concierge, wait staff at restaurant...all so wonderful. We cannot wait to come back!
August 1, 2014
Rated 5 out of 5 by AlbertoL albertoL
This is my forth time in the Hotel, first time around 17 years ago, First time as pleasure with my family, great hotel, service and location in Madrid, I will not consider other Hotel in Madrid, the staff very helpfully, and the Best Breakfast in Madrid
Front Desk great people recognize after 2 days my status,,, and provide me with an upgrade ...... finally !!! So thanks, the rest small word of advice..... don't consider other Hotel in Madrid, go for it
August 22, 2012
Rated 2 out of 5 by luisdisappointed disappointed
The hotel did not meet my expectations, at all. One would expect more from one of the finest hotels in Madrid.
Decoration and atmosphere need an update.
Very few amenities in the toilet, no slippers in the room.
Breakfast less than average.
July 28, 2014
Rated 5 out of 5 by Sally820 Outstanding
This was by far the best stay at any hotel we've ever had!!I visited my daughter in Madrid and she stayed with me at the hotel. We felt so special The service was outstanding and the hotel is beautiful. A palace!! The manager was so thoughtful and made sure she was around to say hello to the guests and was so pleasant. She also dealt with any issues that would arise personally and professionally. Loved Loved Loved the Westin Palace.
April 30, 2014
Rated 5 out of 5 by Jimmy2011 A gem in the heart of Madrid
This hotel is well appointed with a better than average fitness facility and stunning location. We had an amazing room overlooking the Pl.de las Cortes and the Prado museum was across the street. Other local attractions within easy walking distance included the Parque del Retiro (a real gem!), Puerta del Sol, Plaza Mayor and the Palacio Real de Madrid. The Concierge team was exceptionally helpful and the entire staff was friendly. If you are inclined to use the local Metro it is located a mere one block away.
October 6, 2014
Rated 5 out of 5 by Mike1944 Our home away from home
The staff at this hotel is so helpful that it makes our stay a very pleasant experience. We feel right at home.
October 19, 2014
Rated 5 out of 5 by jerryjudd My favorite hotel in the world
Palace Hotel of 1912 is not only a historical icon for Madrid, is today still relevant. A thousand thanks to the concierge who helped me fulfill my courtroom legal duties while out of the country. My best tip.. Pay the extra money and get the junior suite (room 624) next to presidential suite (where Hilary Clinton stayed ). The view from that upfront but "hidden" is one you will never forget . Bring your love. It will change everything.
May 3, 2013
Rated 5 out of 5 by Travelmaniac Finest staff in all of Europe
I'm a very frequent traveler to Europe. I cannot express enough the absolute fantastic service I had at the Westin. Great location, close to everything. Gorgeous hotel in every aspect.
The breakfast buffet was fantastic (recommended to all travelers). But the point that really distinguishes this hotel is the incredible staff. Always helpful, always available when you need them. No request was too much for them.
May 8, 2014
Rated 5 out of 5 by Neoteros Just fabulous
The Spanish lower house of the parliament is 100 meters away, the Museum Thyssen-Bornemisza is right in front of the hotel, while the Prado is few hundred meters away. Practically all the main touristic attractions in Madrid are at a walking distance. This facility just could not be in a better position to visit the city. The building is just fabulous, inside and outside.
I was granted with a full platinum recognition: junior suite (luxurious and as big as a flat), complimentary breakfast - not limited to the continental one, and of incredibly good quality - and Wi-Fi.
Staff was incredibly responsive and supportive, since the welcome email I received when I booked the room, with all the information on the best tapas bars & restaurants, and the best places for flamenco shows or jazz concerts.
In order to spend a long week-end in Madrid my choice could not be any better!
March 9, 2014
Rated 5 out of 5 by JHO57 Excellent facility, centrally located.
Great facility. Marvelous feel. Great features in common and eating areas. Troubled that guests still get charged for use of WiFi, many hotels in SPG chain no pinger charge, annoying when rates are significant; was part of a group with 60 plus who also used conference facilities for five days, WiFi in today's world needs to be free for guest. Hotel bar a lovely and quaint place.
October 12, 2014
Rated 5 out of 5 by CountCurt Fantastico
We liked everything about this hotel. The old world charm of the public spaces and hallways combined with the comfortable, updated rooms, great bathrooms and super service and staff made for a great stay. The concierge staff was particularly helpful. Restaurant was very good. The rooms were not large but sufficient, nicely appointed and housekeeping was superb. I'd stay there again in a minute.
March 18, 2012