Rated 5 out of 5 by GELOS mrs.
I LOVE THE PALACE HOTEL, I HAVE VISITED FOR MANY MANY TIMES.
October 23, 2014
Rated 5 out of 5 by ord1963 another fantastic stay
Just cannot say enough about the welcome and the service, The entire staff went above and beyond any unreasonable expectation to make our visit memorable. From the greeting and welcome on arrival, to the attention to food allergies in the dining room to the small in room touches to make our trip special. An outstanding hotel with a great staff that truly understands the meaning of hospitality.
October 23, 2014
Rated 5 out of 5 by MikeR70 Fabulous Hotel ... very responsive staff
I took my 9 year old daughter with me to Spain (from the US) for a very special long weekend vacation. We were quite excited to stay at the Westin Palace, as it looked incredible on the website.
This hotel did not disappoint! We were thoroughly impressed, the place is, well, like a Palace. Beautiful inside and out, the gym is great, the rooms were spacious and well appointed. We only had one problem: our room was on the first floor, and there was a loud party going on, so a bit noisy in the room. However, we explained the problem at the front desk and we were quickly switched to another room on a higher floor. Such a great place, it really made the whole trip wonderful for us, and I hope I get a chance to stay there again.
October 20, 2014
Rated 5 out of 5 by Mike1944 Our home away from home
The staff at this hotel is so helpful that it makes our stay a very pleasant experience. We feel right at home.
October 19, 2014
Rated 5 out of 5 by Greg0612 Amazing location and top notch hotel
What a great place to stay in Madrid. Close enough to the main squares of interest and the Prado is across the street, yet far enough away from the crowd to make it a relaxing stay in a bustling city. I really cannot say enough about just how wonderful a stay we had.
October 13, 2014
Rated 5 out of 5 by JHO57 Excellent facility, centrally located.
Great facility. Marvelous feel. Great features in common and eating areas. Troubled that guests still get charged for use of WiFi, many hotels in SPG chain no pinger charge, annoying when rates are significant; was part of a group with 60 plus who also used conference facilities for five days, WiFi in today's world needs to be free for guest. Hotel bar a lovely and quaint place.
October 12, 2014
Rated 5 out of 5 by Dewey48 This hotel is in a great location
This hotel is in a great location. Easy walking to many sites and attractions and a lovely hotel and staff.
October 7, 2014
Rated 5 out of 5 by Jimmy2011 A gem in the heart of Madrid
This hotel is well appointed with a better than average fitness facility and stunning location. We had an amazing room overlooking the Pl.de las Cortes and the Prado museum was across the street. Other local attractions within easy walking distance included the Parque del Retiro (a real gem!), Puerta del Sol, Plaza Mayor and the Palacio Real de Madrid. The Concierge team was exceptionally helpful and the entire staff was friendly. If you are inclined to use the local Metro it is located a mere one block away.
October 6, 2014
Rated 5 out of 5 by Teri Lavish Experience!
We've stayed at the Westin Palace several times now, and each time our expectations have been exceeded. It feels like home in Spain. The rooms are well appointed and the beds are comfortable. The staff couldn't be nicer and more accommodating. Our group stayed there this time in the beginning of our 3 week trip, and returned at the end in order to fly out of Madrid. After staying in 5 other hotels, we all agreed that the Madrid Palace is our favorite!
The lobby is nice, but the rotunda room is extraordinarily beautiful. We had a wonderful breakfast there each day (remember to include breakfast in your arrangements, you'll love it), and then had wine in that room each evening. The staff was terrific, even when we brought in a special wine to toast to our last night there.
Location is perfect for walking nearly everywhere, from museums to tapas! We rarely took taxis, as the walking was easy.
I can't recommend the hotel enough--treat yourself and stay there once--you'll go back every time!
October 4, 2014
Rated 4 out of 5 by Pab31 Wonderful Stay
As I had planned to visit many of Madrid's top museums, choosing this property was a no-brainer. Prado, Thyssen and Reina Sofia were a pleasant and short walk. This historic property has a lovely staff, that suggested routes and were always at your disposal. Internet is a bit of a letdown, as the signal is very spotty and unreliable. Breakfast buffet was fantastic.
October 3, 2014
Rated 5 out of 5 by karolucn9 Exceptional Quality
Upon arrival we were met by the SPG clerk Alberto; he was extremely helpful with planning our way around and how best to maximize the location.
September 28, 2014
Rated 5 out of 5 by pppp7777 expensive
I don't like being dictated too on a volunteery survey
September 28, 2014
Rated 4 out of 5 by BB2702 Great hotel, poor nights sleep!
We stayed for two nights and both nights we had an awful nights sleep, staff were responsive when we complained though.
Great location and lovely hotel
September 26, 2014
Rated 3 out of 5 by NYCJOE need better check in
i had a terrible time checking in.
i was downgraded!!
i repeat downgraded.
not upgraded due to my high status.
it took time but i recieved a decent room
but i should not have had this experience.
September 23, 2014
Rated 5 out of 5 by JPSOUB splendid hotel
good staff and service
thanks to Sophie Clauze and PEGGY
September 22, 2014
Rated 5 out of 5 by JPSOUB NICE STAY
splendid staff and service
thanks to Peggy and Sophie CLAUZE
September 22, 2014
Rated 4 out of 5 by stevepat4 Perfect location
This is a great hotel in a very convenient location if your stay is a week or less in Madrid. The staff was very accommodating. We enjoyed the hotel.
September 15, 2014
Rated 5 out of 5 by CEBB Great service
I came into Madrid on an Transatlantic flight at 8:30 a.m. and was exhausted. I was afraid I was going to have to store my bags before I could check into my room, but my room was ready and the reception staff member was wonderful, offering to have coffee brought up to my room. The fresh, delicious coffee in my room revived me - it was perfect! This high level of service combined with the Westin Palace's excellent location and lovely spaces made me wish I was staying longer.
September 12, 2014
Rated 5 out of 5 by IRELANDSMAN ALWAYS SO WELCOMING
One of the great joys in my life is when i spend some nights here at this great hotel each year.
Staff are so gracious and as a return Lifetime Platinum guest they always ensure your stay is memorable.
Where possible a delightful suite is given.
Housekeeping are discreet and quality linens are always provided.
The only issue i have always had here --sadly no EXECUTIVE LOUNGE--.
Martha at front desk always so helpful.
It will be a joy to return.
September 2, 2014
Rated 5 out of 5 by Daniel08 Superb birthday get away / city break
August is my wife's and my birthday month, however this year was a milestone for my wife so we decided to book a trip to Madrid over the UK bank holiday period. I had emailed the hotel shortly after my booking to explain that this was a special trip and spoke with Aurelia and Peggy-Joan, both could not have been more helpful or reassuring and fulfilled my request for Cava and a birthday cake on arrival. We arrived at the hotel by 10am, and were prepared to leave our bags and wait for a room to be available, however, we did not have to wait which was a really nice touch. The staff were incredibly attentive in the bar, Rotunda and the Asia Gallery. If you spend the weekend here, you must go for the Sunday Opera and Brunch, this was brilliant, and made even more special by the fact that the Opera Singers and Maître d' were aware of my wife's birthday - they sang La Traviata at our table whilst providing us with a cake and "30" candles in it, a surprise neither of us were expecting.
A special thank you to Aurelia, Peggy-Joan , Alessandro on reception and Aitor on concierge who's knowledge of Madrid is exceptional.
August 26, 2014
Rated 5 out of 5 by pova mr
Very Happy with all, Extra Mention of Oscar on Concierge very helpful..
August 25, 2014
Rated 5 out of 5 by Richard1942 Excellent stay
This was our second visit in eight months. The first time was good, the second was even better. First class staff and facilities.
August 22, 2014
Rated 3 out of 5 by happyhoney Good location
The location is central and convenient. Staff were for the most part helpful. However, I was not happy about the check-in process - not very friendly. The front desk tried to sell me a bigger suite - I took the offer in the end (and the room was very nice), but I would think that if a room is not ready, a free upgrade would have been appropriate. Moreover, I had to ask for my SPG gold member benefits.
I only had breakfast in the hotel restaurant, but the quality was quite low. Omlettes were too salty - three days in a row. On a positive note, the concierge and bell desk were extremely competent.
August 21, 2014
Rated 5 out of 5 by coppers Excellent Hotel
5 star everything!!!!! Fantastic service and value
August 18, 2014
Rated 5 out of 5 by JoseN Great Staff
Concierges were all great. Alberto at the reception was especially helpful. Marcos took great care of us at the restaurant.
August 11, 2014
Rated 4 out of 5 by truback Madrid, August
I arrived with a group which caused my luggage to be delayed in its delivery to my room. I do not like that method of handling luggage.
August 11, 2014
Rated 5 out of 5 by Jaeh Historic Charme
The most central place in town. By walk: Prado, Restaurants, tapas bar, shoping sides and parque del retiro.
After a renovation of the wellness faclities the hotel will be one of the best for loves of Grand-Hotel-stile places.
August 6, 2014
Rated 5 out of 5 by Twotie Very nice
Nothing to complain about except the internet rate which is not acceptable for a five star hotel. Also, the quality of the beds could be more comfortable. But breakfast amazing and the staff very professional.
August 4, 2014
Rated 4 out of 5 by MILTON7022 EXCELENT
AS ALWAYS AND EXCELENT HOTEL
August 3, 2014
Rated 5 out of 5 by MREGIS GREAT HOTEL AT GREAT LOCATION
GREAT AMBIENCE IN THE BEST LOCATION OF MADRID. TRUE LUXURY EXPERIENCE
August 2, 2014