Rated 5 out of 5 by SandiS Amazing Hotel and Staff
The Westin Madrid exceeded al of our expectations. The hotel is beautiful and our Suite was magnificent. The staff from the front desk to Aurelia at the concierge were always cheerful and helpful. We were there for our anniversary, and the Manager sent up two bottles of champaigne which was very thoughtful. Lastly the location of the hotel was perfect. We wouldn't change a thing.
30 Март 2014 г.
Rated 5 out of 5 by Neoteros Just fabulous
The Spanish lower house of the parliament is 100 meters away, the Museum Thyssen-Bornemisza is right in front of the hotel, while the Prado is few hundred meters away. Practically all the main touristic attractions in Madrid are at a walking distance. This facility just could not be in a better position to visit the city. The building is just fabulous, inside and outside.
I was granted with a full platinum recognition: junior suite (luxurious and as big as a flat), complimentary breakfast - not limited to the continental one, and of incredibly good quality - and Wi-Fi.
Staff was incredibly responsive and supportive, since the welcome email I received when I booked the room, with all the information on the best tapas bars & restaurants, and the best places for flamenco shows or jazz concerts.
In order to spend a long week-end in Madrid my choice could not be any better!
9 Март 2014 г.
Rated 5 out of 5 by DOUGE Outstanding as Always!!!
What an awesome Hotel with an great staff. I truly appreciate the staff's level of service and attention to detail.
6 Март 2014 г.
Rated 5 out of 5 by David83 Beautiful hotel in the heart of Madrid
I stayed at the Palace Hotel for one night last week (February 23rd) and wished I could have extended my stay based on the quality of the hotel. It is an old historic hotel that has been beautifully restored with a fantastic location across from the Bornemisza and Prado museums. Easy walk to the Gran Via and exceptional tapas bars. I would definitely recommend opting for the breakfast (over Starpoints) which is served in the lobby restaurant underneath a glass cupola – great quality of food and service. I really appreciated the Starwood Platinum recognition as well – upon arrival in my room I received two bottles of mineral water, three chocolate truffles, a souvenir, and a hand written note from the General manager. I will return!
27 Февраль 2014 г.
Rated 5 out of 5 by Rich2809 Wonderful old fashioned hotel
I love this hotel. It is not modern, it is not trendy, the food is not stunning, it is not jammed with iPod players etc, it does not claim to be child friendly but the Westin Palace Hotel is a destination. It is a grand hotel.
The service is great, the suites are just so relaxing. The staff always make me feel welcomed. I have never experienced any problems with check in or check out or with the rooms. Doorman always greets me, never had any of the taxi problems people describe.
Travel, for me is not always about a free breakfast or a club lounge. Stay here and soak up the atmosphere, go out in the evening to one of the hundreds of tapas bars, have a glass or two of wine, you will love it.
At 8.30 it was only 35 minutes from the airport by taxi.
Location is second to none.
4 Февраль 2014 г.
Rated 5 out of 5 by Alex777 short but the most memorable stay
I have stayed in Westin Palace over weekend with my wife and son on our recent trip to Madrid. I had warm memories of this hotel from a few years ago but this stay exceeded all my expectations. From the first minutes we stepped into hotel around noon on Saturday will we left on Sunday afternoon, the staff did take care of everything. Our room and the whole hotel and were in an immaculate shape – better than I remembered. The staff genially cared about our needs. The breakfast was superb. Upgraded suite (SPG PLT) was fantastic – both the room and the view. Special thanks to the General Manager Marc Lannoy who made our stay particularly memorable! With my ca. 450 lifetime nights with SPG, I can say that it is the best managed Westin in Europe, or, perhaps, the best Westin overall.
22 Январь 2014 г.
Rated 5 out of 5 by B903 Amazing Hotel, Great Staff, Great Location
I am always impressed by this hotel. I have been a guest at this hotel many times over the last 10 years and am always impressed by the staff and the way they treat their guest. On my recent stay, on 24 and 25 December, they went above and beyond and treated my family to wonderful stay. I wholeheartedly recommend them to anyone staying in Madrid.
Furthermore, the rooms and location are beyond compare whether you are just visiting, on business or focused on taking in all the great culture that Madrid has to offer.
9 Январь 2014 г.
Rated 5 out of 5 by BernieandEmily Best Location and Very Clean!
We stayed at Madrid Westin Palace Hotel. The location is great. Close to everything. Front desk staff are friendly and helpful. The room is VERY clean and VERY quiet! We had a wonderful vacation in Madrid!
15 Декабрь 2013 г.