Rated 5 out of 5 by Ed5555 Courtesous & Thoughtful personnel
Hotel staff takes good care of guests. When I checked in the receptionist asked me the usual how are you question. I shared a bit about my hectic day. What was unsual was being sent a bowl of berries to my room with a kind message hoping it would help to brighten up my day. Indeed it did! Thanks!
December 5, 2013
Rated 2 out of 5 by Tract Very bad service
I stay at Westin Hotels all the time. When we checked in nothing in the room worked. First we tried to watch television and purchased a movie. It would not work so we called the front desk. They said they would send someone right up. An hour later no one came. We called back and they sent someone within 20 minutes. He came and unplugged the TV a couple of times and said that should fix it. It did not fix it so we gave up. The next day we used the shower and the water would not come out of the shower head only the bathtub. We worked around it and when we were going to breakfast (in the hotel) we stopped by the front desk. She said we could move but we would need to get out soon and she asked if we could please return the key to her when we were done moving out. She didn't apologize or give us a complementary breakfast or anything for our trouble. It was a terrible experience.
December 3, 2013
Rated 5 out of 5 by Mimi1 Great Hotel
the size of the room, bathroom, Location
December 3, 2013
Rated 5 out of 5 by wine45 Great Staff
Excellent and very friendly staff
December 3, 2013
Rated 5 out of 5 by trojanfan Great service and awesome location
The staff at this hotel is absolutely top notch. Highly recommend!
December 2, 2013
Rated 5 out of 5 by PaigeB22 Great experience
I'm a regular in the Costa Mesa / Anaheim area, and I constantly bounce around properties. I've found my OC home at this property.
The location is perfect. 20 minutes to the beach, and 20 minutes to the sports facilities in Anaheim, plus the mall across the street is fantastic and it's just minutes from the airport.
The hotel offers a free shuttle to and from the airport, which is a rarity amongst full-service hotels in the area. Even if you get in after the shuttle stops running, it's only a $10 cab ride.
The staff is great, very friendly and accommodating. The rooms are spacious and the beds are insanely comfy.
My only knock on the hotel is that there isn't a hot tub.
100% recommend this hotel, and will be back many times in the future.
November 25, 2013
Rated 5 out of 5 by Sande Excellent At Every Level
Sometimes you stay at a hotel and find some areas not at a 100% level, The Westin South South Coast Plaza is a hotel that when there is some issue wrong, it is addressed and taken care of immediately. I stay at this hotel on a weekly basis and want you to know that from the people who open the front door for for you when you arrive, the front desk agents, (Ksenia and Nadine) the Manager's like Patrick, Lead Front Desk agent, Tri,the Director of Sales, and Trisha in Sales, this is a team whose main focus is the well being of each guest. Don't waste time reading reviews about this hotel unless you focus on the hotel and the people. A GREAT HOTEL AT EVERY LEVEL!!!!!!
November 15, 2013
Rated 5 out of 5 by wanderlust44 Will return...
This hotel is absolutely perfect for an overnight when combined with a concert at the Segerstrom Center. Less than a five minute walk away from the center... no hassle parking, no long drive home. The staff were delightful.
November 24, 2013