Rated 5 out of 5 by Alandude Very nice veiws everywhere you go...
Great staff from the Valet ,fount desk and restaurants and bars, all was great service. We had to check out everything because this place was so cool. Our favorite was the rotating lounge on the 34th floor.
July 20, 2013
Rated 1 out of 5 by freqtraveller Comfortable but waiting 1 hour to check-in
It took us about an hour to complete the check-in process. The rooms weren't ready when we arrived. There was no explanation as to why we had to wait so long. The communication was very poor. The manager wasn't interested in meeting with us to explain why we had to wait so long. Once in our rooms the room is like any other Westin, it was just the check-in process and lack of information which was so frustrating.
December 30, 2013
Rated 5 out of 5 by ubtraveler1 Another Outstanding Experience!!
As always, the Bonaventure delivers on the promise of "Renewal"! My upgrade to a lovely suite was wonderful and every staff member is friendly and attentive. I almost consider it my home away from home and I look forward to every stay!
September 29, 2012
Rated 5 out of 5 by RaquelL Perfect
Everything was perfect - the room, the staff, the room service, the wake up call. My only complaint is that when I called to ask about parking alternatives, they did not mention the cheaper lot one block away.
December 3, 2012
Rated 5 out of 5 by Cfergu6 Had a great experience
The hotel that my girlfriend and I stayed at was wonderful. Great service from the front desk and room service. The rooms were very clean and the valet parking was outstanding.
February 19, 2013
Rated 5 out of 5 by bruce1 Howell stay
Great room. We celebrated my daughters birthday with 3 of her friends and had a great stay. Our room was very clean and updated with a great view of the city. We will be back.
February 20, 2013
Rated 4 out of 5 by DLK1947 Rose Bowl stay
Pretty good full service hotel
January 6, 2014
Rated 5 out of 5 by Kam26 2 Day Stay on business
I liked this hotel. It was clean, quiet and in a decent section of the city. The bonaventure brewing company located on the 4th floor was excellent.
December 16, 2012
Rated 2 out of 5 by Starwoodfan2202 Underwhelmed
I consider myself to be pretty reasonable, so by any means this is not a hate letter of the hotel. I have just come to expect much more out of the Westin than what I was treated with in LA. When I first arrived at the hotel, the employee checking me in had no idea as to whether I was an spg or not. I found this surprising as usually the employees recognize me right away. Additionally he said I would be receiving a king bedroom which I was delighted with. When I got to the room, not only were there 2 queens but it was one of the most awkward shaped rooms I have ever stayed in. Almost impossible to turn the tv to face the bed I had chosen to sleep on. It didn't take long to realize that I was also in a connected room. I could hear almost every word of the conversation that was being had in the room next to me. Furthermore in the morning I awoke to the loud noise of running water around 5 am. I have never been in a room where the water from the neighboring rooooms shower could be heard so loudly.
I was only staying for 1 night so I felt no need to express my disdain, however the experiencing was less than Ive come to expect from a Westin.
Thanks for taking the time to read this.
January 8, 2013
Rated 5 out of 5 by dm1244 Great Hotel
I love this hotel. I'm looking forward to my next visit to LA and I will be staying at The Westin.
July 31, 2012
Rated 4 out of 5 by ratboy Didn't Get King-Sized I Reserved
Several weeks ahead of my arrival I reserved a room with a king-sized bed and breakfast to celebrate my wedding night with my new husband. A week before my arrival I called to confirm my reservation. When we arrived to check in, I was told there were no rooms with a king-sized bed, and was offered one with two double beds. It was after 10:30 PM...too late to hunt for new accommodations so I took the room. The check-in clerk offered a free breakfast; later a I received call stating they would comp my parking. Ultimately it was a good stay, but I was disappointed.
December 7, 2013
Rated 2 out of 5 by Michael16331 An Aging Facility
I wanted to like this hotel as I typically have a good experience with Westin but I couldn't. Immediately after checking in, the disappointment began.
The lobby design with the four towers is confusing and maze like. After the front desk, the chances of encountering helpful staff is slim to none.
Once up to the room, the confusion continues. The guest floors are tired and worn out. The linens look yellowed and not fresh. Everything is cramped.
To add insult to injury, the internet experience is appalling and in reviewing my folio, I see I was double charged for internet.
Experience in the bar was also disappointing with very slow, unwelcoming service.
This is not a hotel to which I would willingly return. Checkout was almost a nightmare. I've never experienced a line to checkout that was so long. I would have liked the opportunity to dispute my internet charges but that wasn't possible because I never made it to the check out desk. Luckily, the concierge helped me to leave and for that, I am thankful.
But then that brought me to getting a cab at the door. Your kind and service-oriented staff ordered me to three locations to wait in three different lines. I felt like cattle. I didn't like that at all and that isn't the Westin I know.
June 22, 2013
Rated 4 out of 5 by MickeyDon Westin Bonaventure rose Bowl Trip
The hotel is very nice, good location to downtown, the facilities is very clean and the staff very helpful. the room is very tight with twin double beds but everything else is very nice.
January 3, 2014
Rated 4 out of 5 by Ellen1966 Hotel wonderful but for one . . .
They charge money to use the lobby computers and there is no business center. The less expensive alternative is to use the computers in the Fed Ex kiosk in the lobby, but it is still expensive. I just wrote the Bonaventure an email asking them to review this ungracious policy. Otherwise, this space ship like colossal building has heart and is clean and the rooms are wonderful and the beds divine. It is perfectly situated for exploring little parks tucked away in a transformed downtown Los Angeles.
December 19, 2013
Rated 5 out of 5 by Avi24 Great hotel
I enjoy my stay at this hotel and I was very pleased that the way the staf treated me .Good job spg keep up the good work.
January 3, 2014
Rated 5 out of 5 by javierandjessica Great aniversary dinner and stay
Love the rotating restaurant, Bona Vista Lounge. Great meal, great wine and perfect night.
January 4, 2014
Rated 5 out of 5 by Girl505 Great Room & Food! Simply the Best!
I stayed here for a conference earlier this year and I had a great stay. The staff and employees were kind and courteous. When I had some concerns and questions, it was handled right away. My room was very comfortable. I only had a small issue with the concierge. We didn't know that there were restaurants in the 4-5th levels (it was our first time). And we had approached him and asked him where we can get a bite to eat, he referred us to a place about 1/2 a mile away (we ended up at Johnny Rockets). Low and behold, all we had to do was take the elevator to the 5th floor. We were lucky we realized that on the second day of our stay. Thank you again.
April 12, 2012
Rated 5 out of 5 by JulieAZ Guest Recognition - 18 years later!
First of all, I have to tell you that I worked here in 1995/1996 for about a year. I now have my own business, am a "hotel snob", and an SPG member, and usually frequent the Starwood Westside hotels.
So business brings me to LA, and I go back to the Westin Bonaventure - what a wonderful service experience and the room renovation was great! I check-in, and am invited, as a valued SPG guest, to have a glass of wine complimentary at the bar on the rooftop. Good wine selection and no restrictions on my complimentary wine by the glass from the "by the glass list."
I go to my room, and order room service - it was fabulous - this is one of my favorite places to order room service (Excuse me, "in room dining" - because it is just that - a dining experience where you are served, your food presented and service is apparent.) Anyway - the room service guy remembers me from 18 years ago - and runs to the kitchen to get me a cookie dessert with milk.
It gets better! (BTW - the cookie and milk hit the spot and were a special treat.) The two hotel operators - Tom and Arci - see my name on the guest list, and send me a bottle of wine; plus call to talk and catch-up. WOW - they remembered me, and it made this stay so special.
I came back about a month later, and called Tom, upon my arrival (My internet wasn't working right; and I needed to know who to call.), and we chatted, while he put me in touch with the internet 800#.
This is one of my favorite hotels in the US - I love the architecture, the valet lot is easy, the food is always excellent (And in-room dining is dining...), plus where do you get a staff that remembers you 18 years later!
January 31, 2012
Rated 5 out of 5 by oboe50 staff
very friendly and attentive staff
January 2, 2014
Rated 5 out of 5 by SteveO Conference attendee
I can start with WOW! From the second I walked in it was first class. The one special request I had at the time I reserved the room was for a high floor. They had a room for me on the 24th floor facing the City. That was so cool of them to do that! The first thing I noticed about the Bonaventure is how uniquely it's built. You can get lost in there which for me was a good thing. Every day I discovered something new. A new shop, new place to eat, a new fact about the hotel and a new view. I got to my room and it was very cozy. The restroom was clean and the shower had plenty of water. The bottled water was a great touch too. The AC worked great and the bed is like a cloud. Plenty of room in there for me too. The ice machine provided nice, very clean ice. One thing I noticed is how quiet the room was. I mean really, really quiet. Street noise was non existent on the 24th floor. But even hallway noise and noise from neighbors showers, closing doors, chatter, etc. was non existent. I felt like I was up there by myself. Ad the room service is fast! During the week, I tried the burger, the wings, carrot cake and brownies on different nights. All were fantastic. Pricy but private. They under promised and certainly over delivered. Told me 30 minutes and it was like 15 tops. The food is great. You won't be disappointed. The service is equally great. Plus, nice eats at other places inside the hotel. Captain Lees has great fried fish if you desire. And I had Korean food my first night. One thing on the bath amenities. I really liked them and found that they sold them at the hotel too. So I was able to buy some soaps and shampoo to take home. Overall, this place is great. I forgot everything about home and work the week I was there. I really disengaged and felt I was living another life because at the time, that experience was what I knew. I had no bad experiences from check in, bag service, room service, housekeeping, meals or anything at all at the Westin Bonaventure. It was very cool to know the history of the place and the movies that have been filmed there too. True Lies is a favorite of mine and the hotel elevator scene was filmed at the Bonaventure. Stay there, you won't regret it!
June 8, 2013
Rated 5 out of 5 by Brad1000000 Huge hotel, but they make you feel welcome
This is "the" Westin hotel. It's been in a bunch of movies and it's fairly "classic" luxury by today's standards. There's lots of dated concrete, steel, and glass, but the property is well maintained and usually very busy, if not fully occupied. For such a large hotel, it's surprising they do not have a club level/lounge, so platinum amenities are limited. They did provide me a free breakfast buffet at the restaurant, which has great service and selection. My tip: self-park at the library garage in the block just southeast of the hotel; it's $8 overnight (until 8AM). The hotel charges $40+ for valet only.
October 27, 2013
Rated 4 out of 5 by Imascrpr Not normal stay
We stay here 4 times a year, this was the first time with cold water showers Saturday morning as there was no warm water. This hotel usually has this problem in the restrooms located throughout the facility...usually freezing or scalding water. Nothing in between. Overcharged breakfast buffet....staff didn't honor conference discounted rate. Super slow service at the little bar restaurant....water and tea refills took 20 + minutes. Food arrived, no utensils or condiments, another 15 minutes for them...equalled cold food. Ice cream arrived, guess...yes, no spoons...took 15 more minutes. Not the norm for this hotel. Disappointed!
January 30, 2013
Rated 3 out of 5 by CSEAGC Unfriendly
Staff besides James who was a bell man were very unfriendly, unhelpful and during meals in Pasadena Room were outright RUDE!!! Telling patrons they had to go to another food station because they were closing down yet there was perfectly good food available and NO SMILES on faces!!!
This is a well known Hotel, you would think staff would smile and make their customers who are paying a good price feel like they are welcome #1, their needs are important to them #2, and that they have the best stay ever!!!
I know many jobs are thankless but it's a job and you should do the best you can because it means more business and you are guaranteed work for a long time!
September 6, 2012
Rated 1 out of 5 by WestinGuest Worst Westin Stay
My overall experience with Westin Hotels has been excellent. The exception is this last stay. i stayed for 9 nights and I had to contantly request a card key. I received a voice mail that I would be checked-out after my first day. Did not receive any communication after that message. Next message received a maintaince notice about hotwater not being available after 4 nights at the hotel. Receive another notice to update my reservation at the front desk the 6th day. The sad part was I have stayed in this hotel before and was exceptionally treated well. Although it was several years ago. i guest management and staff has changed.
July 31, 2012
Rated 4 out of 5 by WestinLA Christine Banda is terrific
I stayed at the Westin during the 2-3 days without hot water that occured int he middle of October 2013. Christine despite all the chaos in the hotel was wonderful at understanding where I was coming from and treating me with such kindness and respect that humanized the whole experience for me. I am a loyal SPG member and always staying in Starwood hotels. After 2 days without hot water on a business conference meeting I might've changed my mind from ever staying with starwood again but thanks to Christine and her excellent customer service I have changed my mind. Thank you.
November 14, 2013
Rated 1 out of 5 by NotStayinHereAgain Terrible Hotel
Like most people, I only write reviews its something is above and beyond what I expect, or if its just flat out terrible. This hotel is so outdated, dirty and just overall unsatisfactory. I stayed in a one bedroom suite and I can say that it was one of the worst I have ever stayed in. Furniture was all different. The Mirror in the bathroom was filled with scratches . Windows had tape marks and face impressions all over them and the shelves were very dusty in the corner. This was not the worst part. The WORST part was the TERRIBLE smell of feet you would get as soon as you walked in. far and away the worst experience I have had in an SPG hotel. I will NEVER be staying at this hotel again.
October 25, 2013
Rated 3 out of 5 by Paul98102 It's the little things...
It's the little things that make what could be a good stay merely ok.
In the case of the Bonaventure, when I arrived, there was a room service cart with dirty plates by my door. That same cart was there for over 24 hours until I finally called to complain.
Valet service was very slow to get my car (over 15 minutes).
I also got a random wakeup call the second night, interrupting my sleep - I was told my room must have been mixed up with a flight crew.
December 13, 2013
Rated 5 out of 5 by GM228 Stay to attend Conference
The hotel was perfect for a very large group. I had an issue at checkin due to having two confirmation numbers because I extended my stay. Front desk merged them so I would not have problems later in the week. The hotel was very clean, staff was courteous, and offered a lot of helpful advice. Having a microbrew on site was a wonderful experience. I ate there several times and was surprised at how affordable the menu was. The area is very walkable and you are two blocks away from a Metro station. The indoor floors 2 through 6 have a unique layout that is very conducive to power walking prior to stores opening. Stairs connect the floors and the entire area is open.
June 9, 2013
Rated 5 out of 5 by jrjett Second-to-None!
This is only our second stay at Westin Bonaventure and it will definitely NOT be our last! We were greeted by the friendly parking staff who were quick to grab our bags and direct us further. At the front desk, Sophie was extremely friendly and super helpful in accommodating us with an outstanding room. She even recognized and acknowledged us the next day as we and our friends were walking through the lobby. I loved that special warmth of being made to feel like a family member --esp at such a large hotel. All your staff should be commended for their friendliness and professionalism. Looking forward to the next time... :)
March 20, 2013
Rated 4 out of 5 by BobGT 2 problems
1 - The manner in which the check in area at the front desk is set up, all guests use the Preferred Guest line. The old way it was set up with the Preferred Guest line at the far end of the front desk worked well. A number of new variations have been tried moving the Preferred Guest line closer to the center of the front desk, none have worked. Suggest moving the Preferred Guest line back to the far end or adding signage to direct regular guests to the regular check in line and Preferred Guests only in the Preferred line.
2 - I did not receive my statement for the last stay under the door or via email as requested and there does not seem to be a way to get it online.
December 1, 2012