Rated 4 out of 5 by JHO57 Very good property.
Great location for me. Friendly staff. Comfortable accommodations.
August 22, 2014
Rated 5 out of 5 by oregno GREAT HOTEL!!!!!!!
I Liked the Hotel Lobby and the elevators were awesome the rooms are great.
July 21, 2014
Rated 3 out of 5 by Bloomington All Staffs are so busy
No one recognized that I am SPG member. I thought that I am not gold tier. So, the responses of all staffs were very late. Moreover, air conditioner in my room was out of order, which made me catch a cold. Of course, the manager compensated some amount of price.
August 19, 2014
Rated 5 out of 5 by nette421 only one complant
on a king size bed I would love to see king size pillows not the tiny ones we had
August 21, 2014
Rated 5 out of 5 by bird2614 Convention and meeting
This Hotel offers excellent services. The facilities and layout are wonderful. The cost and its location to spectacular events is reasonable. The staff members are very professional and friendly.
July 18, 2014
Rated 5 out of 5 by FigNewt Very comfortable!
Loved the bed most of all. The views from the room were great. Wish I had more time there!
July 19, 2014
Rated 5 out of 5 by Patimac1980 Wonderful, Relaxing and great staff!!
I love the Bonaventure! I was recognized as a SPG and of course there are a few perks with that. Our room was ready and very clean. However, there was a dog barking (it was midday) and I called the desk. They immediately sent security (the room with the dog had no persons in it--a violation of the hotel policy) so they took care of that and moments later another employee was at my door to help me move to another room. I didn't want to take a chance that the dog would be waking us for our one night getaway, so I chose to. BUT the also gave us free breakfast buffet! Also, I had called the concierge before we arrived to see if they knew of any fireworks displays nearby (it was 4th of July) that we could see easily. We were set up with a table facing North at LA Prime. Excellent food, service and perfect view of the fireworks at Grand Park. I can't wait to relax away again!
July 9, 2014
Rated 5 out of 5 by CnB2014 Special Event Executed Flawlessly!
A group I am affiliated with had a special event recently at the Westin Bonaventure in Los Angeles and they did a fantastic job. From the early stages of planning the event all the way through check-out, the staff served up an excellent experience. Given the opportunity, we will be back for sure!
April 28, 2014
Rated 1 out of 5 by ptcinco In Decline
I have stayed at this hotel many times over the past 18 months.
Over the past 3 months I have stayed here approximately 6 times. During this period the quality of basic facilities is in decline - simple things like sinks and tubs not draining, and lack of hot water. I have experienced these issues in almost every stay. Yesterday I check ed out early in frustration - insufficient hot water two days in a row.
Clearly a property in decline.
March 8, 2013
Rated 1 out of 5 by WestinGuest Worst Westin Stay
My overall experience with Westin Hotels has been excellent. The exception is this last stay. i stayed for 9 nights and I had to contantly request a card key. I received a voice mail that I would be checked-out after my first day. Did not receive any communication after that message. Next message received a maintaince notice about hotwater not being available after 4 nights at the hotel. Receive another notice to update my reservation at the front desk the 6th day. The sad part was I have stayed in this hotel before and was exceptionally treated well. Although it was several years ago. i guest management and staff has changed.
July 31, 2012
Rated 3 out of 5 by Emptyk This hotel has history but it is a bit dated
I am a huge Westin fan but felt that this hotel suffers from the layout and building date. The staff and service do their best to make it a grand hotel.
I also wish there were more options of rooms since I was stuck right next the elevator.
August 18, 2014
Rated 5 out of 5 by LeesaBee23 The bed alone is worth the stay
For such a large hotel the staff was very attentitve to my needs and extremely polite. Last but not least, I haven't slept so well in years! I could've stayed in the fluffy, cloud-like "heavenly" bed all day. Wow!
July 14, 2014
Rated 1 out of 5 by Franchise09 The Customer Service Was Horrible
As far as customer service, this was the worst Westin I've ever stayed in. Both managers were rude and so was the front desk staff. I had to sleep on the floor the first night because my bed had a huge slant in it. Once the managers changed my room, but didn't offer any apologies. The guy at the front desk only said to me, "i hope you don't think you're getting a room upgrade." How RUDE!
June 24, 2013
Rated 2 out of 5 by shark72 Iconic hotel disappoints
The glass towers sparkle but the interior is worn. I found the bathroom not as clean as I'd like and the sink dripped; the carpet was frayed by the bathroom threshold; the elevators were noisy enough to overwhelm the comfy bed; the desk chair was cheap and the arm was wobbly; there was no HBO; no place to plug in my phone charger by the bed (to use as an alarm). The conference food was pretty good. I expected to be impressed and was not at all.
June 30, 2014
Rated 2 out of 5 by Monmouthprof Ok Hotel
Ideally, this would have been the right hotel in the right location. However, when the hotel is fully booked do not plan on using the showers for hot water. Three of the five days stayed, cold showers. The average elevator wait was beyond ten minutes. Lastly, if hostkeeping cannot see the dust, it doesn't exist...not.
March 11, 2013
Rated 2 out of 5 by RobertC Goor Rate, nothing special
The rooms were clean, the beds comfortable. You want to relax by the pool and have a drink?? Think again... you have to call room service from the pool, no attendant or server. We ordered two rounds of drinks for four people, the first order took 35 minutes, the second order took 40 minutes. I asked if the hotel was really busy, the server said no, it was pretty slow. Requested additional towels and pillows when I made the reservation. They were not supplied. Room Service was out of a couple of sandwiches listed on the menu as well as french fries because they were cleaning the fryer.
July 28, 2014
Rated 1 out of 5 by 5yrsinanSPGhotel Missing the basics
No plugs by the bed to charge a phone. This is a basic requirement for a hotel now.
March 15, 2013
Rated 1 out of 5 by NotStayinHereAgain Terrible Hotel
Like most people, I only write reviews its something is above and beyond what I expect, or if its just flat out terrible. This hotel is so outdated, dirty and just overall unsatisfactory. I stayed in a one bedroom suite and I can say that it was one of the worst I have ever stayed in. Furniture was all different. The Mirror in the bathroom was filled with scratches . Windows had tape marks and face impressions all over them and the shelves were very dusty in the corner. This was not the worst part. The WORST part was the TERRIBLE smell of feet you would get as soon as you walked in. far and away the worst experience I have had in an SPG hotel. I will NEVER be staying at this hotel again.
October 25, 2013
Rated 4 out of 5 by ani2014 We love the hotel
The Bonaventure is one of our two favorite hotels in LA. In average, this time the service was pretty good, with a few exceptions. One suggestion would be to have more vegan food at the buffet, more tofu would be great too!
Anyway, we love the Bonaventure, and we are always looking forward to stay in it. Thanks for your consideration to this review!
August 11, 2014
Rated 5 out of 5 by Blu32 Wonderful Hotel Experience
The staff was helpful and kind to me and my son. It was my son first time staying at a Westin and now he expects all hotels to be the just like the Bonaventure. The facility is kept clean and the service was exceptional. We stayed at the location for an entire week and I have no complaints. I plan on staying at Bonaventure during all my visits to LA.
June 23, 2014
Rated 5 out of 5 by jrjett First Time's a Charm!
We are new members of Starwood Preferred Guests and this was our first stay at Westin Bonaventure Hotel in Los Angeles. Our first impression --the parking garage-- set the stage for a great stay. There were numerous parking attendants that grabbed our bags and directed us to the lobby --also well attended and beautiful. We promptly ordered drinks at the bar and "adjusted our attitude" to relax and enjoy our stay. Rooms were well appointed and comfortable --especially the bedding. Room service was prompt and check out was a breeze. We will definitely be returning for a second visit!
January 3, 2013
Rated 5 out of 5 by DukeMike Outstanding in every way
We have enjoyed this spectacular facility for more than 40 years.
It is exceptionally well run and delivers outstanding facilities at every level.
We especially enjoy winding down after the day's work in the revolving cocktail lounge on floor 34.
June 23, 2014
Rated 5 out of 5 by Burke81 RDRM
This hotel was fantastic. The staff went above and beyond to ensure that every need/want was met. The room was spacious and comfortable.
June 26, 2014
Rated 4 out of 5 by HareHare Great location
This is a fun hotel that has great meeting space. Because the design of the building is so unusual, the shape of the rooms are different. The rooms tend to be small but adequate. Housekeeping services were good and timely.
August 10, 2014
Rated 5 out of 5 by cdavey Fantastic Stay!
I loved the hotel and the location, very convenient! The hotel was very clean and well taken care of!
June 25, 2014
Rated 5 out of 5 by LO2013 Great Place to stay in downtown LA
Enjoyed my stay at the Westin Bonaventure. Clean hotel and comfortable beds.
June 24, 2014
Rated 1 out of 5 by Alyssa2014 Not up to Westin standards
Room had a smoke like odor when I walked in. Beds were made up nicely which is the only positive thing I can say about the room. Overall the hotel and room especially was out of date and not what I expect from a Westin. The worst part was the bathroom which was not cleaned properly. Hair pin left on the counter and men's shaving clippings left on the counter!!!!!! I had to call down to have them re clean the bathroom twice!!!! Unbelievable.
August 3, 2014
Rated 3 out of 5 by PickyPickyTraveler Bad redo
The Bonaventure faces a challenge: It was built at a time when architecture wasn't exactly inspiring. Plus, its round towers complicate room design. That said, the hotel's recent guest room renovations needs to be scrapped, and a serious renovation of the renovation done. The guest room furniture seems flimsy and already looks dated - better quality can be had at Ikea. The closet remains small, shallow, and the clothing rod in my room's closet unevenly installed, resulting in my clothes sliding towards the lower half. I did like the shower - good water pressure, hot water, and the "rain shower" shower head was pleasant. I was at this hotel to attend a meeting. I wouldn't seek it out, nor would I recommend it if you have other options.
January 23, 2013
Rated 4 out of 5 by johngalt3333 not thrilled
I do not think this property was up to the standard of Westin Quality. the staff was friendly and courteous. check in was a breeze.
room was small. bathroom dated. and the air conditioning unit was so loud, it interrupted my sleep. i was feeling ill, so i did not complain, as i didnt want to move rooms.
Also, i found it odd that from 7 am until 4pm while i was gone on monday, my room wasnt serviced. at that point, i just put out do not disturb and rested.
August 1, 2014
Rated 3 out of 5 Convenient location, older product + small rooms
The Westin Bonaventure is a mammoth 1,000+ room hotel arranged across five circular towers. This means that most of the guestrooms are a "triangle" shape, and standard rooms (like mine) were quite small at ~200 sf. This was OK for me, but if I had my spouse with me it would have been way too tight.
Although recently renovated, you can tell this is a 30- to 40-year old hotel. The staff were generally friendly and the location is good if you are in town for business, but that's about it.
The F&B options were OK but I found the service to be slow and the quality lacking, with the exception of the morning coffee/Starbucks service in the lobby - which was great.
Overall, this doesn't live up to the Westin brand as I've come to expect it.
January 24, 2013